ReNu Avis 

Wish I had found this sooner this is a lifesaver! I'm a Renu customer for life.

Helps with odor but still need to use with other tools for heavy matts.

If I could give this company a 0, I would. We have been billed weekly (and the money removed from our account) with no service/product neither ordered nor received. I see this business as a Scam!

I do not recall signing up for a membership, just the initial payment for the brush and a 3-month supply of the rinse. However, I have been charged $43.29 eight times (almost weekly) since my initial order in August. I have no idea what the membership is even for since I have not received any additional products related to the charges on my account. I have sent an email to customer service and am waiting to hear back about how to get my money refunded.
Update:I spoke with an agent at their company and they refuse to refund the over $350 in “membership services” stating that I signed up for them with my purchase. The only thing I was refunded was the most current charge for 10/5/26. These are very underhanded and sneaky practices and they should be ashamed of themselves for operating a business this way. Do NOT purchase this product, unless you want to be charged an almost weekly fee for absolutely nothing.

I ordered the beginning of July and paid extra for the “guaranteed shipping”. It is now October and still nothing. I have sent numerous emails, some are answered with we will look into it, others get no response. Terrible company. Avoid them.

Received a defective steamer. Riley said they’d replace it. Haven’t heard a word since. Emailed 3 times that I was double charged on my credit card. Haven’t heard a word. Thinking this is a scam and will contact my credit card company and have charges denied. Poor way to run a company

Came pretty quick and tried i tout worked really nice Love the smell and really got the undercoat from my Aussie mix

Works nicely for light cleaning sessions but delivery was delayed a couple days but everything arrived fine

It's very easy to you use, and it does make the dogs smell better. One thing I don't like is that you can't tell how much solution and water you're putting into the brush canister.

For a dog who loves getting brushed, he hated this. I don’t recall requesting a subscription with my first purchase nor was it in any information, but I received an email after my “subscription” was being sent. I’ve been trying to send the unopened package back since 8/3/2026. It’s now 10/1/2026. I’ve been in contact via email and phone call and everything I receive in response is the absolute opposite of the return policy listed on their website. This is a total scam, do not purchase!

The mist seemed to really sooth my cat during grooming however the nozzle gets clogged often and have to clean it several times during a grooming session.

I ordered a renu brush for my dogs. The brush was unimpressive for the cost. I was charged $52 for the brush and liquid cleansers to fill it. Then a week later I was charged 41.99, but received nothing. In total, I was charged 41.99 3 more times before realizing and reaching out. Riley with customer service told me I had signed up for a VIP membership (WHAT???) and that he could get it cancelled for me. He also said (in email) that he would refund my charges. I did not ever see a refund and continued to be charged, 3 more times in fact. Riley continued to tell me he had cancelled my membership and that a refund was on the way. I called to speak to someone else and was offered 30% refund, and after I asked for more was offered 50% refund. I explained several times that I had been charged 41.99 6 times after my initial charge of $52. I also explained that I had not ever received anything but the original (rather cheap looking) brush with a couple liquid cleansers. Nothing else had ever been sent to me, yet I had been charged an additional $251.94 after the initial charge for brush and cleansers of $52. The customer service agent or I somehow dropped the call. I called back and was told by someone a bit more helpful that I would get a refund for 4 of my payments but that she wasn’t able to refund me past 30 days. I confirmed my VIP membership was canceled and she said yes. So, I will see if I get charged again. Overall 3 different customer service representatives have not been able to help me get all my additional charges refunded. The company seems to be a scam and the product is below average. Stay away!!!

Mist comes out very consistently and coat looks a lot healither even my vet asked what changed from our last visit

Noticed the coat a lot softer

Buddy the dog, Luna and Rusty the cats love the ReNu experience!

Everything about this company is a lie. When I made my original purchase I specifically selected one time purchase, I NEVER purchase subscriptions EVER! I received my initial purchase and the cleansing mist bottles had all leaked. I contacted customer service, they claimed they would send replacements. This never happened and I've tried to get a refund under their 365 day satisfaction guarantee. They do not respond to emails sent to help"at"getrenu.com. I have since discovered I'm being billed for a subscription I never signed up for. Whatever this subscription is for, I've never received any goods or services for this. I see every response from this "company" is a canned response to reach out to their customer service which doesn't answer emails. UPDATE: as you can see renu responded with a canned message with no actual way to contact them. I've emailed their customer service countless times yet they do not respond.

It does not work! Also this company keeps trying to keep charging me over and over ! This is a scam! Do not buy this product!!

Not happy at all!!! Didn't even receive my order and was mysteriously charged another $43...what for??, have no idea when I asked through email and to wait 5-10 refund for unauthorized charge is bs!!! Tried calling also, was disconnected then couldn't get through anymore..sketchy! buyer beware!!!!

Does some of what it promises but with very thick coats the mist does not penetrate as deeply as I'd like

I've noticed my cats coat is softer and less tangled after about a month of regular use.