ReNu Avis 

I was added to monthly purchases and some VIP. subscription I did not sign up for. And when I cancelled, and they confirmed, I was still charged a month later. I've never experienced such horrible customer service. The product is not worth dealing with this great lack of service.

Do not purchase! They continually charge your card when not authorized. I had to report them as fraud and cancel my card. The product did not work that well anyway. Barely anything came off my dogs and they shed a lot. Company is very shady.

Well if you thought it was over it is not. I am still receiving marketing emails.

I was told in one more recent email that there were no recurring payments or subscriptions against my account and it had been closed out. The next day I received a marketing email, which was promptly returned to them, only to be told in a follow up email that I actually had a VIP membership and that’s what the issue has been and just to reply if I want it cancelled!! I mean I’d have thought the TrustPilot Reviews, Report to the FTC and countless emails to them would have made it clear I wanted it cancelled 🤷🏼‍♀️

This has been going on since 30th August, every single promise you see in their TrustPilot responses, remains undelivered.

Save yourself, your time, your money patience and mailbox the time! Just don’t do any kind of business with these people.

Works very well to brush out our Golden Retriever’s fur

Nothing feels cheap with it and it has a nice modern look very different from other grooming tools and I have noticed a major change in his coat

Well, I already sent a review and was told Renu would be in tou h with me within 24 hrs. The dog washer I bought, is supposed to mist. The only thing Ive seen is an occasional drop. I am not happy.

****Update #2****
As of today, 9/23/26, a full refund still has NOT been issued as the company stated was done when they replied to my first review back on 9/10/26. This company SUCKS and clearly continues to make promises of refunding people their money back, but they NEVER actually refund you your money back.****

****Update #1****
As of today, 9/15/26, a full refund still has NOT been issued as the company stated was done when replying to my review 5 days ago. From the looks of the other reviews regarding refunds they've all received replies that refunds have been issued, but no updates from the reviewers that a refund was ever actually received. In my case I’m still waiting on the supposed refund ReNu said they issued me 5 days ago.*****

I cancelled my ReNu subscription back in April 2026. Despite cancelling, I was charged again in August 2026 for a subscription I no longer had.

I immediately contacted ReNu and received an apology and was told I would be issued a full refund. Two weeks passed with no refund, so I contacted them again. Once again, I was assured that my money would be refunded. Another week went by, still no refund, and now they have stopped responding to my emails altogether.

It has now been a month since I was charged for a subscription that I cancelled four months earlier. After multiple promises that I would receive my money back, I still have not received a refund and ReNu is no longer responding to me. I have since filed a complaint with the Better Business Bureau.

I would NOT recommend this company. Their customer service initially comes across as very friendly, apologetic, and understanding, but unfortunately, that means very little when they repeatedly promise a refund, fail to issue it, and then stop communicating altogether.

This has been an extremely frustrating and disappointing experience. A company should not charge a customer for a cancelled subscription and then make them spend a month chasing down a refund that was promised multiple times.

I went to charge my new ReNu brush today only to find that they sent me a charging cable that will not fit in the brush! Luckily I have an assortment of cables and found one that fits.

On 9/13/26 I wrote about my experience with trying to get refunds on 4 weekly charges of $42.39 each for a VIP membership which I had not knowingly accepted. (Only 2 refunds were approved.) “Nora” responded and said to contact customer service. I did and was told they wouldn’t issue additional refunds.

At this point I will NOT be contacting customer service because I have no faith they would send me the correct cable without charging me for it. I cannot tell you how disappointed I am in this company and its deceptive practices.

I initially ordered the ReNu Brush in April 2026 because I wanted to try the product on my Goldendoodle. Unfortunately, my experience with both the product and ReNu’s customer service has been extremely disappointing.

When the product arrived, the first issue was that it did not include the cleaning liquid that is supposed to go into the brush. I then discovered that the device would not hold a charge for more than approximately five minutes. On top of that, the metal bristles bent while I was attempting to brush my dog. Most frustrating of all, the brush produced little to no mist, despite the misting feature being prominently described on your website.

I immediately contacted ReNu to explain the problems and request a refund. I was assured that my refund would be taken care of and was specifically told to contact ReNu again if I had not heard anything within a week.

A week passed with no follow-up. I reached out again but received no response. At that point, I had no choice but to involve my bank in an effort to resolve the matter. My bank initially issued a provisional credit while it investigated the dispute.

After months of waiting for a resolution, I was finally notified by my bank that the provisional credit was being reversed. This was particularly frustrating because I had already contacted ReNu, had been assured that I would receive a refund, and had made multiple attempts to follow up.

Quite frankly, it is extremely disappointing that I was repeatedly led to believe ReNu would make this situation right, only to ultimately be left without a refund. I purchased your product in good faith, gave it a fair opportunity, and promptly reported the numerous problems I experienced. The product did not perform as advertised, and the customer service I received after reporting these issues was equally unacceptable.

I am still requesting a full refund for my purchase. I would appreciate a prompt response confirming that ReNu will honor the refund I was originally promised and provide the necessary details for processing it.

This entire experience has been extremely frustrating and has left me very disappointed in both the product and ReNu’s customer service.

Helps with odor and surface dirt between baths but I wish it was a bit more effective

- Never received the brush—only four small bottles.
- Charged $43.19 every week for 5 weeks for a membership I did not knowingly sign up for.

The membership was unchecked in my cart but automatically checked at checkout. ReNu says it renews every 28 days, yet I was charged weekly.

They told me on Sept. 11 that my membership was canceled and I wouldn’t be charged again. I was charged again on Sept. 15.

Refund denied. Check your bank statements carefully if you order from ReNu.

Consider this yet another complaint about WEEKLY recurring fraudulent charges for $42.39 each. SIX of them, starting 5 days after I placed my only order. That’s over $250.00, and I’m truly hoping I don’t have to cancel my card to get these to stop. I spoke with my credit card issuer, and they had already flagged ReNu for investigation.

I did speak with a very nice representative on the phone tonight, but she had only been on the job abitover a month.

To top it all off, the brush only worked once on my short haired dog,so technically I am out over $300…a blow to my retiree budget.

This brush really works well to get the excess fur out of my Golden Retriever's coat! They both enjoy being brushed as well.

Beware- if you buy an item, they automatically sign you up for a membership which recurrs @ $43.40 and is difficult to stop. Also, I ordered the brush, and also an extra order of refills. I only received the brush and did not receive the second order. I have to prove a negative that I did not receive the item, therefore I wasn't provided a refund or replacement.

FRAUDULENT COMPANY. I made a 1-time purchase of the misting brush for the dog and they continue to charge me $43.19 every week. No response to emails. Reporting to credit card company as fraud.

The product is good, but so far our animals are not interested. They don't dislike it, but it's no better than any other pet product.

Works well for maintaining my babies fur took a bit longer than the site suggested but everything came as advertised

Do not use this company. They add you into VIP membership without your knowledge and then proceed to take extra payments not authorised. They will ignore all correspondence.

I have a very anxious rescue and she actually enjoys our little brushing sessions!

My Australian Shepard loved being brushed. Her coat also felt soft and looked great.