ReNu Avis 

Awful experience and I will be telling as many people as I can. I was signed up for a subscription that I don’t want and have received no info on regarding the so called benefits. I emailed the day my card was first charged 9/2 for 42.49 and was told that my subscription would be cancelled but could not be refunded because I had received access to this months benefits. Well lo and behold I was charged another $42.49 on 9/9 so now it appears to be a weekly subscription. When I try to find info on the subscription on the site and put in my email it says I don’t have one so how can I be getting any benefit. I have emailed again and I just called as well. My subscription was not cancelled as stated in the email back from Riley on 9/2. I have now been told my subscription is cancelled and that the charge from 9/9 will be refunded. I am still out the charge from 9/2 as it was greyed out on their end and nothing could be done to refund that one. This turned out to be quite the expensive dog brush with that additional charge.

The brush arrived, later than expected, and with only one small plastic bottle containing mist. At least, I think that’s what it is. It could just as well be water. The four nice little bottles that were shown in the picture with the order were not included in my package.

The brush does work, though, and my cat seems to like it. It’s just a shame that the offer isn’t really an offer anymore, because I suddenly seem to be tied to a subscription that I never asked for. I’m suddenly expected to pay another $40, which is a lot of money, and I have no idea what I’m paying for.

I still haven’t heard anything from customer service, even though the website says they will respond within 24 hours. I’ve sent them another message.

My advice would be: don’t buy it.

The reaction under my review is the only one I got. Nothing received in my email except spam. Today again they took money of my account. I want the $80 back.

Good produkt. Quick delivery

Ordering process was easy. Shipping and tracking, exceptional. Package was a bit dented due to the delivery person just throwing it at my door. We opened it up and made sure it was fully charged. Instructions were a bit hard to follow so it took a bit of trial and error. I expected mist to be much stronger than it is. The smell is really nice and pleasant. Dogs seem to enjoy it. So for the reasons mentioned above, 4 stars is a fair review.

DO NOT GO NEAR THIS COMPANY!
They set up a VIP subscription without my knowledge which they then take weekly! Repeated emails requesting cancellation and not happened. Not even received the original order! AVOID!!
Update 19/09/26 order arrived, brush is ok. My bank prompted a refund for subscription charges .

SCAM SCAM SCAM
This company is deceptive. They put me on a vip subscription with out me even knowing until they took my money from the bank. And they will not return my money. And to try to get a cancelation is very difficult. I was excited to try the product bit the deception is unacceptable. Please read the reviews on trust pilot. Many people have been scammed by renu!!! I will also be reporting them to the better business bureau. There emails sound genuine but the are robbing you with the other hand!!!

This product worked exactly as advertised. Of course my dog loved being brushed! The hair comes right off the brush with the button. He smells good and his coat is so soft.
I’m not sure it would replace a bath but it’s a perfect refresher!

I love the brush it work's great on my Australian Shepherd. When I received it 2 of my bottles of solutions seals were broken and leaked all over in the box they were half full.

I love everything about this product. My Corso's coat is softer and looks great! Shiny and his undercoat isn't shedding as much. He gets so many compliments on how good his coat looks. This brush makes grooming him so easy. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️'s

The brush is fine. What’s not fine is ordering a single brush kit and then having my credit card charged $43.49 every week since without authorizing it. I’ve been told that a full refund is processing for the THREE additional charges thus far, but have yet to see it reflected on my card. Buyer beware this scam. It’s especially unfortunate given that the product is marketed to those of us who are just trying to take care of our pets.

my pets seem calm for grooming i cant always tell if the mist is coming out, also i have so much product i dont know how i will ever use it all . my brush rarely goes dry

I bought a brush and was charged for a VIP membership I never agreed to. They charged £50 total for a plastic Chinese brush worth £5.

Asked for a refund and instructions for sending that brush back and they stopped responding.

Stay away from these fraudsters.

Update:
They responded here, but they keep sending me advertising emails, 3 since this morning alone, without addressing the issue with my order.
They are very unprofessional.

SCAM....MAKE WEEKLY CHARGES TO YOUR CREDIT CARD AND NEVER PROVIDE A REFUND...

WHEN YOU SEND AN EMAIL THEY RESPOND WITH A PREFORMED EMAIL PROMISING A REFUND THAT NEVER COMES.........😡👎👎

I ordered two brushes on 8-10-26. They charged me 42.79 and then 14.99 for the second one. On 8-14-26, they charged my acct another 42.79. I got the two bushes on 8-19-26 and neither charger fit the wand and the mist was hit and miss. I emailed the company and they were going to send me out new wands. On 8-24-26, they charged my acct again and i called and they said it was the membership fee and since i had access to benefits, they couldn't refund me but would cancel the membership. Well they continued to charge me on 9-1-26 and 9-7-26 42.79. I called this time and they still did not want to refund money. Said my membership had not been cancelled. She said she was canceling it then but started off stating they couldnt refund the money. As it stands now, she is supose to refund 128.37 of the membership fees within 3-5 days and suppose to send replacement wands out. Keep an eye on your bank acct

Received the brush but with only one bottle of mist instead of the 4 ordered. Also took a charge from my bank, when I emailed about it I was told it was for a subscription which I did not ask for and that as I had already had a month of benefits they would not refund. How can you have a month of benefits when you order on the 30th and then they take the subscription on the 5th of the following month so barely a week and not a month. I will be contacting my bank regarding this as money has been taken fraudulently.

10/09/2026
Can someone from ReNu please contact me regarding the reply you sent. Since then I have had no communication regarding the missing products or the refund. There have also been no replies to emails sent through your site. I would appreciate some sort of communication so I have an idea of when the refund will happen or the missing products dispatched. Thank you

I ordered the brush and it was fine. It felt cheaper than I’d expect for the price but worked ok.

What I’m upset about is the FIVE times I’ve been charged this month! I didn’t knowingly sign up for any subscription. In fact, when I went to the website to check, it said I didn’t have any subscriptions. Why have they charged so many times? I will be reporting this scam to my bank.

They’ve charged my credit card $43 every two weeks since buying the pet brush. No new product has arrived, NOR did I order more. I’ve emailed many times and they say they are trying to fix it. It is a SCAM.

I bought the pet brush for 39.99. It didn’t work. The charger didn’t work. I just used the brush. In the meantime they charged me 39.99 3 more times in one month. They said I was on a subscription. Who charges a person 4 times in one month for a subscription. I asked for a refund and they only refunded me 39.99.
In my opinion this company is a rip off. I was was charged 160.00 dollars for a broken brush. BEWARE

Decent for what it is for my double coated husky it helps with surface dirt but doesnt reach well down into the deep undercoat