ReNu Avis 

The brush was helpful for my dogs but I was charged repeatedly apparently for a VIP membership that is not outlined on the website and not listed in any order confirmation nor in the cart. I was charged $42.33 weekly. The company stated that they could cancel the membership but that the charges would not be refunded. They also stated that the membership was for a 70% discount on products but that is a lie as well as that is not reflected in the account when trying to purchase new product. This is absolutely not worth the troubles nor the crazy membership charges. I am trying to get a refund on all “VIP membership” charges.

As others have written, It seems I unknowingly missed un-checking a box at checkout. This has resulted in an automatic subscription with weekly charges of $45.44 for the past three weeks. Needless to say I cannot afford to spend this kind of money on some pet grooming supply AND I haven't received even one shipment yet. Customer service is cancelling this after they are charging me for a shipment that I haven't yet received. I like the brush I purchased, however, will not be considering additional future purchases due to the hassle of all of this. Hopefully the company will do a better job of communicating a subscription option rather than it taking the time and ill will of having to fix this for so many unwanted subscriptions and for losing what could be potential long term customers.

Our German Shepherd has struggled with some ingrown hair follicles and itchy skin (humid summer). The ReNu FreshFur system has been easy to use and helps get the undercoat out of the way. I like the natural ingredients of the solution you add into the reservoir before turning the brush on AND the easy release button to quickly get rid of the hair and get back to brushing. We use this brush a few times a week and our dog enjoys the whole process.

I am not the type normally to leave reviews on products but I am incredibly disappointed in this company.

Firstly, the brush doesn't work to our satisfaction even remotely. The steaming mechanism doesn't really create a mist, and the brush just drips the liquid all over the place.

More importantly, the subscription service is abysmal and dishonest. You are auto-enrolled in the monthly refill subscription when you purchase, which was fine when we thought the product would work. However, I recently noticed that I was charged 3 times in a row this month. I went on the website and confirmed that I was in fact only supposed to be receiving a once monthly shipment. For whatever reason, though, they charged me a refill payment on the 6th, the 13th, and the 15th of September 2026.

I contacted their customer service and received "help" from a woman who was clearly watching TV at max volume in the background next to someone who was snoring so loudly it was all that I could hear. At the end of my useless 30 minute call with her, she said that she was locked out of the system and would forward the issue to a manger the next day. Shockingly, no one ever followed up.

I called customer service again and did receive a very polite and professional agent who confirmed that he could see I'd been charged 3 times this month, but could not explain why it had happened. He then only offered a 50% refund on the charges as the product had already been shipped. I expressed that I believed that was unfair, as it was not MY mistake that got the extra two refills sent, but he would not budge and I don't have time to argue with customer service while I am also at work. He processed the 50% refund and I cancelled my subscription.

It is also worth mentioning that while cancelling your subscription on the company's website, they resort to dishonest and aggressive tactics to try and get you to change your mind. You have to confirm that you want to continue the cancellation at least 5 times and the options you have to click say things like "No, I'll just let my dog suffer" and "Continue, I'm fine with letting my pet down".

Small business or not, their conduct and management is appalling. Do NOT get involved with these scammers.

Dog loves it! Sits there while i brush and then will fall to floor so I get his belly

Our pup has long wiry hair and the ReNu made it soft and manageable. He looks so handsome with his brushed hair...AND he likes it when I brush him!

Ollie stood still and more calm,,,his coat cleaned up great and smelled fresh and clean,,,,

I can't review the product because I never received the brush. Wrote in, received a quick response that they would send a new one. A month later still no brush, but they have hit my credit card every few days for an additional $43 (over 5 times). Tried to get a refund. No response. I had to close the account over $200 later.

Will steal your money!!! Never received product and on top of that they are stealing more money from me. Randomly withdraw $43 from my bank every 1-3 weeks. Won't respond when called or emailed. Scandalous company. Do NOT give them your bank account or card info!! Charged 8 times now-over $300 and have NEVER received ANYTHING.

The brush is nice quality and doesn’t make any noise while in use. My dog was reluctant at first but quickly seemed to enjoy his grooming session. Was able to remove A LOT of undercoat and the mist cleaning feature kept the removed fur from flying all over the place.

Both of my dogs loved ReNu. My lab is 11 yrs old. He felt so good that he wet himself. ( bladder issues)The only problem I had was trying to see the water tank. How much total of both products do I add? A visible tank and clear markings were my only problem. A very good product. Loved it!

It's easy to use. At first my dog wasn't sure because it's a little bit bigger than his normal brush but once he realized it was ok he just laid down and let me brush him. It did get a lot of hair off of him
I'm very pleased with it.

I ordered 1 brush but multiple payments have come out of my account.
I am disabled and unable to work so can't afford for this to happen.
I did not sign up for any sort of subscription or vip membership.
I have cancelled whatever I could and contacted the company, have received no reply whatsoever.
I am now almost £90 out of pocket for a plastic dog brush. Extremely unhappy with this. I won't be buying again and urge others not to either.

Following my previous review I was told they would look into the fact I did not receive a complete order and also would refund the fraudulent charge they took from my bank for a subscription I did not request. I have had no communication since and still no refund. I will be going to my bank to request a refund as this is a fraudulent charge taken from my account without my knowledge.

If you accidentally sign up for the VIP membership, they will charge you $42.93 twice a month!!!!!!! Without sending you a thing!!! It's for "discounts and free shipping".

My dogs are old and they don't care for the comb. I want to return it please.

I canceled my membership MONTHS AGO. Months later they sent me a refill that I never ordered. I called as soon as I got a notification saying i had an autoship I never had. I did a one time order and was not satisfied with the product. They sent me a bogus autoship order anyway. Charged me and when I mailed it back, I had to pay to send it back I never got a refund even when I could prove it was mailed back. This company is a scam.

I received my product. I still have yet to use it. I got a random charge for $39.99 l contacted them. They said it was some VIP thing. Told them to cancel and reverse charges.

He told me that he could cancel but not reverse the charges. I said ok. Make sure it's cancelled. He said yes.

That was 2 weeks ago. This morning I checked my account and it was there! $39.99 again. This time I just blocked my card. Don't trust anyone especially these people.

Had problems with them charging my credit card a few times. Had to close my account which was a hassle. The product itself is meh- nothing impressive.