ReNu Avis 

377
•
TrustScore 3.5 sur 5

3,3

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Lisez les avis des autres

Noté 3 sur 5 étoiles

Shipping was pretty fast, was really excited to get this product. Not sure if I'm not using it correctly but there's no steam as advertised. From what the advertisement shows, it's supposed to be noti... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Our German Shepherd has struggled with some ingrown hair follicles and itchy skin (humid summer). The ReNu FreshFur system has been easy to use and helps get the undercoat out of the way. I like the n... Voir plus

Noté 1 sur 5 étoiles

The brush and product are actually fantastic. What isn't fantastic is the fact that that my card has been charged every week since my purchase, with absolutely zero reasons for doing so! I have n... Voir plus

Noté 5 sur 5 étoiles

The brush is nice quality and doesn’t make any noise while in use. My dog was reluctant at first but quickly seemed to enjoy his grooming session. Was able to remove A LOT of undercoat and the mist... Voir plus

À propos de l'entreprise

Écrit par l'entreprise

ReNu creates simple, high quality pet care essentials designed to make everyday grooming easier and more comfortable for pets and their families. Trusted by thousands of pet parents for our gentle, stress free approach.


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

377 avis

5 étoiles
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1 étoile

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A répondu à 99 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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3,3

Tous les avis

(377)

374 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

The product is easy to use...

The product is easy to use...
The convenience of charging rather than batteries...I have a Rat tierrer, very shorthaired..however she does shed alot..this product works wonders,to loosen the shedding hair.amazing how much doghair gets on the bristles..cleanup so easy with a click of a button..been using it every other day so far..

5 août 2026
Avis spontané
Noté 1 sur 5 étoiles

Continuing to be charged despite canceling

Forced to sign up for a subscription. Canceled subscription, with proof in email from their customer service. They charged me again 4 months later and then promised to cancel my subscription which was already supposed to be canceled. Do not give this company your credit card!

3 août 2026
Avis spontané
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Réponse de ReNu

Hi Kristen, I'm sorry this happened, and I understand the frustration — a subscription that was cancelled, with proof, should never generate a charge months later.

I want to personally look into why this occurred. Could you reach out to nora@getrenu.com, attention to me directly, with your order number and the cancellation confirmation email you have? I'll trace exactly what happened on our end and make sure this is fully resolved and closed out for good.

Thank you for the detailed account — we take this seriously and want to get to the bottom of it.

Noté 5 sur 5 étoiles

Godsend for my rescue dog

My rescue is terrified of the bath and cleaning him has been a very stressful time for both of us and with this brush it completely calms him down and makes his fur smell amazing and free without him fighting me.

3 août 2026
Avis spontané
Noté 1 sur 5 étoiles

If there was a zero star

If there was a zero star, I would give it! Poor customer service. The brush was ordered and never received; sadly, customer service has been non-responsive. Buyer beware

8 juillet 2026
Avis spontané
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Réponse de ReNu

Hi Pat, I'm really sorry to hear this, and I understand the frustration — that's not the experience we want anyone to have.

I'd like to get this resolved for you directly. Could you send your order number to nora@getrenu.com, attention to me? I'll personally look into what happened with the shipment and make sure you're taken care of, whether that's tracking it down or issuing a full refund.

Apologies again for the delay in getting a response — that shouldn't have happened either.

Noté 4 sur 5 étoiles

Fresh and Easy!

I like that the scent is very light. It doesn't bother my dog or me. He ends up smelling and looking fresh. It revives the curl in his coat.
The hair removal from the brush is super easy and saves time compared to a regular slicker.

30 juillet 2026
Avis spontané
Noté 2 sur 5 étoiles

The grooming brush stopped charging

The grooming brush too a very long time to arrive. After only 5 uses it stopped charging and now I have a supply of the mist that is useless with more coming on a subscription.
Definately not a good quality lasting product.

2 août 2026
Avis spontané
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Réponse de ReNu

Hi Sally, I'm sorry to hear this — a long delivery wait followed by the brush stopping after only 5 uses definitely isn't the experience we want.

That's not normal — the brush shouldn't stop charging that early, and I'd like to get you a free replacement rather than leave you with a broken unit and an ongoing mist subscription for a product you can't use. Please reach out to nora@getrenu.com with your order number, and I can also pause or cancel the mist subscription for you in the meantime so it's not accumulating while we sort out the brush.

Thanks for the honest feedback, and sorry again for the trouble.

Noté 5 sur 5 étoiles

I have 2 very active dogs and my house…

I have 2 very active dogs and my house has been drowning in hair for as long as I can remember and I saw this brush on Facebook and didn't think it would help but thought I'd give it a try. I couldn't be more surprised it gets so much fur out of my babies coats that my house looked brand new after only about a week of using it. My babies would get the zoomies everytime I would try to bathe them and with this brush they completely just stay still and relax. It's like their own little spa day. Couldn't recommend this enough. I got one for my sister and she loves it as well!

2 août 2026
Avis spontané
Noté 1 sur 5 étoiles

Order was placed with this company…

Order was placed with this company 12-1-2025 at 5:50 pm- when saw in confirmation that it was for a subscription immediately on 12-1-2025 at 5:53 pm it was canceled(emails) On 7-30-2026 at 11:16 pm email received that a subscription delivery was placed!!! for something that had been canceled 12-1-2025(email) there was no order placed, money was taken out of my bank- called their customer service 2x, they couldn't answer why this happened, said they would issue refund (?) Only email received was that the same subscription # was canceled yet again from 8 months ago when it was canceled, no mention to the $46.64 refund!!! That was automatically taken out of my bank!!! For a service that was canceled over 7 months ago!! Called back said they cant send the refund info, that has to come from the approval department!! Approval for what! This was canceled 7mos ago, this should of never happened, It was not authorized it was canceled months ago, I would call that Fraud and will be directed to the proper authority! Do not do business with them
I've been on the phone 2x with the customer service. They have all the information you need!!! Your reply is not acceptable, the information you already have, still no email regarding any refund only yet ANOTHER Cancelation email.

31 juillet 2026
Avis spontané
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Réponse de ReNu

Hi, I'm sorry for what you've gone through here, and I want to address this directly.

What you're describing shouldn't happen — a subscription cancelled at the time of purchase should never generate a charge or shipment 7+ months later, and I understand why that reads as alarming. I want to personally look into why this occurred and get you a clear answer, not a runaround about an "approval department."

Please reach out to nora@getrenu.com, attention to me directly, with your order number and the cancellation confirmation email from 12-1-2025. I'll trace exactly what happened on our end — whether this was a system error, a sync issue between our subscription platform and billing, or something else — and make sure you're fully refunded and this is closed out for good.

I take issues like this seriously, especially when a customer did everything right on their end. Thank you for the detailed account — it helps us find and fix the problem.

Noté 3 sur 5 étoiles

The tool is good

The tool is good, but it does not mist as frequently/consistently as I would hope. I think it is overpriced, but I like the idea of it and my dogs didn't oppose.

28 juillet 2026
Avis spontané
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Réponse de ReNu

Hi Mari, thanks for the honest feedback, glad to hear your dogs are on board!

On the misting — if it's feeling inconsistent, a couple things worth checking: make sure the tank is fully seated and the nozzle isn't partially clogged, both can cause weaker or spottier mist output over time.

On pricing, totally understand we price based on the formulation and the amount of grooming time it saves, but we know it's not the cheapest option out there and appreciate you giving it a shot anyway. We're also working on a V2 of the tool that should be launching very soon, with improvements to the misting mechanism, so keep an eye out!

Thanks again for the review!

Noté 1 sur 5 étoiles

My Receipts & Account Say No Subscription, But I’m Being Charged for One

I had read that people were enrolled in subscriptions they did not authorize. I did not think this would happen to me. I made sure there was no subscription when I purchased. Five days later, I am charged for a subscription. On my ReNu account, I click on “Manage Subscriptions.” It says, “You don’t have any active subscriptions.” I called customer service. They said they are sorry I do not see it on my side, but there is a subscription. I went through the fact that I intentionally made sure there was no subscription with the purchase, my receipt has no subscription, and my account says I have no subscription, but somehow I am being I enrolled in one? I received a refund and was told there is no continuing subscription. I haven’t even opened the brush, but even if it’s the best item ever created, it’s not worth it. There is something predatory going on. Don’t think it won’t happen to you because you’ll be smarter than other people who overlooked something. This has nothing to do with the consumer’s selections and everything to do with the company’s intention to get recurring income undetected.

28 juillet 2026
Avis spontané
Logo de ReNu

Réponse de ReNu

Hi Kelly, thank you for the detailed feedback, and I'm sorry for the confusion and frustration this caused.

To clarify for you and anyone reading this: ReNu does not enroll customers into subscriptions without clear, explicit opt-in at checkout subscription status is always shown and selectable before an order is placed. What you're describing sounds like an isolated syncing issue between our systems, not an intentional practice, and it's something we take seriously and want to fully resolve.

You mentioned you've already been refunded, which is correct, and I want to personally make sure there's nothing further tied to your account. Please reach out to nora@getrenu.com, attention to me directly, with your order number so I can trace exactly where this came from and confirm it's fully closed out.

We stand behind every order with a 365-Day Satisfaction Guarantee specifically because we want customers to feel confident purchasing from us, and we don't take reviews like this lightly. Thank you again for bringing it to our attention.

Best,
Nora, Founder, ReNu

Noté 5 sur 5 étoiles

No more hassle!

Maggie, four year old Goldendoodle, does not care to be brushed. It’s always a hassle. Not with her new brush! She sat calmly as l gently brushed her coat. Fabulous experience. Definitely would recommend!

24 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

My dogs loved it

My dogs loved it, very relaxing for them. They were both softer and less smelly. Got a good amount of hair off of them the first time, now we have been brushing them because they love it so much. When we pet them they don’t lose a bunch of hair anymore. Very happy with this product and the customer service is amazing.

24 juillet 2026
Avis spontané
Noté 4 sur 5 étoiles

I thought the brush was good when I…

I thought the brush was good when I used it .
I had 2 issues with this: it came with no instructions (info on the charging cord, batteries, how to clean the item).
Also I suddenly had a thirty some dollar charge to my account for membership I did not recall signing up for any membership (maybe I just missed it) however I did not want a membership and have sent request to terminate membership asap.

25 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

I love this brush

I love this brush. The steam is gentle and nice. My dog enjoys being brushed. He is now clleaner, softer, and sheds less. A great product!

23 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

What people should know is that grooming your pet is a joy, not a job.

Hey, my boy is a big Rottweiler, 7yrs old, acts like he is 1yr. old. He loves to be groomed. Each time I take him out for a walk, I take my brush. I brush him almost everyday. He looks amazing. And what is even more of an incentive to grooming him like this is that others with their hairy best friends are also doing the same. It really shows on him, his clean shiny coat is black, so he really sparkles.

5 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

I like the brush

I like the brush. My husky is not a fan of getting brushed but she is starting to like it a little better since I started using the ReNu brush. So far I have been happy with my purchase.

22 juillet 2026
Avis spontané

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