ReNu Avis 

374
•
TrustScore 3.5 sur 5

3,3

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 3 sur 5 étoiles

Shipping was pretty fast, was really excited to get this product. Not sure if I'm not using it correctly but there's no steam as advertised. From what the advertisement shows, it's supposed to be noti... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Our German Shepherd has struggled with some ingrown hair follicles and itchy skin (humid summer). The ReNu FreshFur system has been easy to use and helps get the undercoat out of the way. I like the n... Voir plus

Noté 1 sur 5 étoiles

I ordered the beginning of July and paid extra for the “guaranteed shipping”. It is now October and still nothing. I have sent numerous emails, some are answered with we will look into it, others ge... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The brush is nice quality and doesn’t make any noise while in use. My dog was reluctant at first but quickly seemed to enjoy his grooming session. Was able to remove A LOT of undercoat and the mist... Voir plus

À propos de l'entreprise

Écrit par l'entreprise

ReNu creates simple, high quality pet care essentials designed to make everyday grooming easier and more comfortable for pets and their families. Trusted by thousands of pet parents for our gentle, stress free approach.


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

374 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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3,3

Tous les avis

(374)

370 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

My dog didnt like it

Brush looks interesting and I havent seen this misting feature before seems pretty cool but my dog doesn't like the mist and is scared of the brush. I dont know if he needs more time or if the brush just doesnt work or not. The Renu support gave me some good tips but I think I just need to give him more time to adjust

30 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

I dont hide it in the drawer

There are not to many pet products that look good (or cool enough) to be left out but this one is so unique that I feel like I have to show it off. My babies coat looks so much healither now and works wonders for shedding. Arrived in 5 days after I placed the order.

8 août 2026
Avis spontané
Noté 5 sur 5 étoiles

I really like the groomer

I really like the groomer, and use it all the time. However, I have too many refills, can I pause any further shipments until I use the ones I have???

16 août 2026
Avis spontané
Noté 1 sur 5 étoiles

Order never arrived

I placed an order for the ReNu FreshFur Shower Brush & two bottles of the cleansing mist more than a month ago. I was immediately charged but the order never arrived. I’ve tried to contact the company multiple times for a refund but they've ignored my emails.

15 août 2026
Avis spontané
Logo de ReNu

Réponse de ReNu

We’re very sorry. Your order should not have taken this long to arrive, and your emails should never have gone unanswered.

Please email me directly at nora@getrenu.com with your order information. I’ll personally look into what happened and make sure your refund is issued as quickly as possible.

Nora
Founder of ReNu
nora@getrenu.com

Noté 5 sur 5 étoiles

Better than I expected

I was very very suprised by the quality of this brush! Order stuff on facebook I usually don't expect much but this does not feel like a cheap product and the button that dispeneses the bristles is increidbily staisfying lol. I think thats why my pup loves it so much... Everything arrived quick within 3 days of ordering and when I had an issue with the product not working the customer service responded very quickly. Wish I found this sooner!!

18 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Wish I could give this fake company 0…

Wish I could give this fake company 0 stars! I placed my order on July 9, and still haven’t gotten it today (August 13).
I reached out to the company and got hung up on after 15 minutes of talking with someone.
After calling back, the weirdo lady said she couldn’t guarantee a refund and it was up to the Claims Department. I asked for there number/email, and she “didn’t have it”.
Beware of this fake company!
I’ve filed a complaint with my bank, so hopefully they take care of it.

13 août 2026
Avis spontané
Logo de ReNu

Réponse de ReNu

We're very sorry — a five-week delay with no resolution and being disconnected mid-call is not the experience we want anyone to have, and it should never have gotten to the point of you needing to file a bank dispute.

Please email me directly at nora@getrenu.com with your order number and I'll personally track this down today — either your order ships immediately or you get a full refund, your choice. There's no separate "Claims Department" you need to chase down; I'll handle it myself.

I'm also looking into what happened on that call, since being told a refund "can't be guaranteed" and having no contact info to escalate to is not how we operate.

-Nora, Founder of ReNu

Noté 1 sur 5 étoiles

If I could give them zero I would

If I could give them zero I would. My subscription was cancelled in April yet this company have reactivated my account, taken money fraudulently and ignored my complaints. The customer service appears to be AI. Avoid this corrupt company.

The product is terrible and doesn't do what they say it will.

Edit: I contacted Nora as suggested and still no response, explanation or refund.

Edited 28th August 26: I have chased several times, still no response or refund.

Please do not fall for this like me! AVOID

13 août 2026
Avis spontané
Logo de ReNu

Réponse de ReNu

We're very sorry. If your subscription was cancelled, your account should not have been reactivated or charged, and your complaints should never have gone unanswered.

Please respond to our private information request through Trustpilot, or email me directly at nora@getrenu.com with the subject "Trustpilot Review." I'll personally make sure we locate your account, confirm the subscription is fully cancelled, and refund the unexpected charge. We're also sorry the product didn't meet your expectations.

Nora, Founder of ReNu

Noté 4 sur 5 étoiles

Good product.

Shipping took longer than expected, but I was notified about the delay. The product is really easy to use and my 2 poodles fur felt amazing after I brushed them.

11 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Dog hair catcher

We have a German Shorthair Pointer & having a brush that catches the hair is great! Also, shipment was super fast.

9 août 2026
Avis spontané
Noté 5 sur 5 étoiles

The customer service is exemplary and…

The customer service is exemplary and very fast. My cat had developed matted fur on his back bc our dog likes to groom him. Lol. The renu kit was easy and quick with removing the mats and he didn't even mind it! I would highly recommend Renu for any pet owners.

30 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

The product is easy to use...

The product is easy to use...
The convenience of charging rather than batteries...I have a Rat tierrer, very shorthaired..however she does shed alot..this product works wonders,to loosen the shedding hair.amazing how much doghair gets on the bristles..cleanup so easy with a click of a button..been using it every other day so far..

5 août 2026
Avis spontané
Noté 1 sur 5 étoiles

Continuing to be charged despite canceling

Forced to sign up for a subscription. Canceled subscription, with proof in email from their customer service. They charged me again 4 months later and then promised to cancel my subscription which was already supposed to be canceled. Do not give this company your credit card!

3 août 2026
Avis spontané
Logo de ReNu

Réponse de ReNu

Hi Kristen, I'm sorry this happened, and I understand the frustration — a subscription that was cancelled, with proof, should never generate a charge months later.

I want to personally look into why this occurred. Could you reach out to nora@getrenu.com, attention to me directly, with your order number and the cancellation confirmation email you have? I'll trace exactly what happened on our end and make sure this is fully resolved and closed out for good.

Thank you for the detailed account — we take this seriously and want to get to the bottom of it.

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