Thomson Morgan Avis 

Just wish i had read reviews before ordering from t&m.2 out of 3 plants arrived dead.dried out and died were with delivery company for 6days.

For the second time in a year, the plants were delivered too late and in a terrible state which despite TLC, failed to revive. The firm need to find a better delivery service: by all means charge us for this as we want living plants not ones that have hung around a Post Office or Delivery firm's warehouse for two days before being sent on.

Dear Thompson Morgan
Here is a picture of the damaged Verbena plant you sent me through the post. I have been extremely disappointed with this plant. It was not as described in your advert and I would like a refund for this plant. This was not what I wanted and for payment of £16.94 for 1 Verbena Plant that was damaged in transit did not represent good value for money. I request a refund, under the Consumer Rights Act 2015 - 'Sale of Faulty Goods'

Ordered 24 plug begonia plants on opening some were broken and damaged planted them but as many as 10 not taking and dying asked for replacement or refund will never order from them again

First time customer. Order of 4 packs of plant plugs not complete, one tray missing, one other in bad condition. Tried to contact told 15 mins wait. Chat no good. Won't be ordering again

Do not keep to dispatch promise.
I ordered plants that on their website stated and still state ‘dispatched within 24 hrs’
This has not happened, contacted customer services who were very unhelpful
Contacted head office who have refunded my shipping costs and said ‘due to recent warm weather they have had a surge in orders and are a little behind’ but I’m still waiting and it still says on their website dispatched within 24 hr

Terrible service. Paid £6.99 for delivery and you have to wait getting on for 2 weeks to receive it from the uk. I'm in the uk.

Ordered 31st march, plants only just turned up 09 April, claims to dispatch within 48hrs. Only had to send to colchester when they are in Ipswich. Very slow dispatch. Won't be using them again 🙁

Plug plants delivered by post were of extremely poor quality. Some dead on arrival, others died within days.

Disappointed. The company claims to dispatch within 24 hours, but this doesn't occur. Have waited over a week and although they can see that Evri now has the item (a fruit tree!) but hasn't yet attempted delivery, customer service offers no solutions or help, or even compassion. Just a variation of 'not my problem'. Frustrated and annoyed :( How long can a fruit tree be in transit before it's damaged??

Where are my seeds? I ordered my seeds about 18th March- was told it was a 24hour dispatch. They went to Whistle about 3 days later. They I believe passed the envelope to the Post Office . Tracking has now stopped. I emailed the company twice, received one reply saying be patient. It’s now over 2 weeks since the order place and still no seeds.
The customer care- don’t care!
Please reply and now return my money as I will go locally to buy similar as there is a limited window to start seedling- already a bit late!
Will NOT buy from this company again

There customer care department don't care very unhelpful and lack product range knowledge and takes 2 days for a reply every time you email them, unimpressed

I ordered 10 Giant Fuchsia plugs and the order was created on the 18th March and processed by Whistle on the 21st March. The order was with Whistl till 25th when it was handed over to the post office and delivered to me on the 25th which is a week after the order was created Since then a couple of the more feeble looking plants have struggled and finally died.

Every time I try to order with a code it just ignores it and goes through at full price , tried again today with something I really wanted to buy and even with a voucher code it went to full price again . I give up now , I’ll buy elsewhere in future . Maybe they think people won’t notice till it’s too late

I bought some Begonia plugs, which arrived on time. I tried to leave feedback on delivery confirmation; not allowed. So, will write and pay for postage! However, they were micro plugs, circa 1.2cm, at top of plastic container. They were not packed same way up. OK, most were still in the plastic pockets, but many were mini/miniscule. Some had rotting leaves. Most were very difficult to pull out. I have planted but I hold out no great hopes that the majority will survive. This is not the first time that I have had problems with this firm.

This company has a telephone with real people!
Yes, I have experienced 'pronlems', but nome has ever been unresolved to my satisfaction. people are most communicative and understanding.
T&M respond to emails in a timely manner ad if I need to call them, I never need to wait for my call to be answered more than a minute. I reccomend T&M 100%.
As a member I have twice my subscription in credits which I use during the season for purchases,
As a matter of interest, I am HUMAN! NOT A.I..

Earlier in the year I purchased 10 Nerine Bendeni bulbs for autumn colour. Not one single bulb flowered. This is not the first time this has happened. In March 2023 I purchased a bare root Agapanthus Polar Ice. As with the bulbs this has never flowered. I could go on about poor plants There plants are a waste of money.

I was encouraged to see this company on the MSE email and placed an order on 4.9.24 for bulbs. This was with £6.99 delivery costs. Despatch is listed as within 14 days...I am still chasing up the whereabouts of this online order...

Parcel got delayed, called to change delivery address and lady on the phone told that signal is bad and will call me straight back after the call was cancelled. Well, she didn’t and I had to pick parcel from old address. If you do not wish to deal with customer service then work like that is simply not your calling, dear. Thanks, now I will purchase elsewhere and will let all my friends and family know about this as well as we are quite into the gardening and own our own little business.

Poppy seeds arrived one packet nothing in it, will not order from this company again.