Thomson Morgan Avis 

i wont buy plug plants again, i have tried a number of times and they weither arrive dead or dying or are not viable, this time i bought foxgloves and when they arrived half the plants were just stalks, it looks as though the leaves have been eaten by slugs,

plug plants are a waste of money and every time i have bought these im disappointed.

I placed an order on May 10th for an item that was advertised as in-stock which clearly it was not as it didn't arrive until June 28th.

My order was for 3 Cosmos Cherry Chocolate Jumbo Plugs, the plugs are barely shoots, 2 of which are dead and the other barely alive.

I usually read reviews and avoid companies whose score is in the toilet but failed to do so with this and another pathetic online plant provider 'Gardeners Dream'.

Both are pathetic.

Avoid.

Placed an order 07/06/24 advised would be dispatched within 72 hours. Chased order 14/06 still had not been dispatched. Chased order again 21/06 advised order still not dispatched and likely to be within the next week or 2. This item was intended as a fathers day gift which is now of no use. No option to cancel or receive a refund. Beyond disappointed would never order again.

Ordered bedding plants from Thomson -Morgan via AMAZON and when they didnt arrive I contacted Thomson-Morgan.com. Unfortunetly they wouldn’t talk to me as the plants had been ordered via Amazon. I filled in the customer complaint form on Amazon and THomson Morgan advised me that they had been sent by Yodel and that they must have lost them. They did not offer to check with the Carrier! Having waited more than a month for the plants to be ready, the best Thomson Morgan could offer was a refund or I could wait for possibly up to another month (with no Guaranteee) and the bedding plants MAY be ready. I opted for a refund and was told that the refund would not include the postatge . I then had to take up the matter with Amazon who made sure a FULL refund was given. It seems Thomson Morgan just dont care. No interest in trying to please a customer badly let down by both their delivery system and their customer service. I will never use them again. They tell you that you can track the order but their system only tells you its been despatched -Totally useless. AVOID.

Ordered 2 hanging baskets early in the year to be delivered nearer the summer months which were supposedly at a discounted rate at the point of order.
On arrival we were very disappointed at the contents of the baskets feeling we could & should have done our own at a much cheaper rate..
Unfortunately we favoured the offer with this company rather than the tried & tested plants & baskets our local scouts group do so we will not be using this company again. I did make contact outlining my issue but was told de-heading & watering would fill them out.....but looking at them now it is not likely!

Having been disappointed with a squashed delivery of hanging baskets, T Morgan sent replacements very quickly without a quibble. Thank you for that.

P. Gingell

Plants dispatched late, 7 veg plants came in 4 deliveries spread over 10 days and each took 5 days to arrive from dispatch via Yodel which was never going to end well, could not understand why they were not all sent next day delivery, and arrived in a poor state, most dying as soon as planted a couple of the peppers look okay after watering. Still waiting for one courgette although the other was dead on arrival. Would never have chosen any of the plants sent in a face to face shopping situation. Feel stupid for ordering as now I’ve thought about it can’t see how it would be any different. Will never order mail order plants again.

UPDATE: All plants were terrible in the end, resulting in a very disappointing summer for the greenhouse. Avoid this company at all costs

Postage was excessive for a plant when what arrived was just a longer than normal, rectangular cardboard box - no protective inserts (plus box was damaged).

Delivery was by Evri, which was days late, meaning the plant had been kept in the dark, dry and bashed around and arrived almost dead.

Thomson and Morgan customer service couldn't care less, offered no replacement or refund (even partial, despite paying for next-day delivery). They simply said "it will pick up", which it hasn't.

Will never order from here again.

I received an order of 72 plug plants on the 31st May. They were in very poor condition: brown leaves, several leaves falling off and some plants completely dead. The shipment was created on the 24th May and took a week to arrive!
I was astonished out how late in the month they were sent - it will be at least three weeks before those which survive have grown enough to be planted out. That means my summer pots and troughs will only be planted up at the end of June, or even early July, which is ridiculous.

Spent about £40 for a what turned out to be a very small climber that you can similarly at homebase for £15/20 . It also arrived over a month from when I ordered it. Very very disappointing

Such poor quality should have read these reviews first The poor plants were in such awful condition.The daffs I ordered last year only came up about 20 percent but I had already ordered these perennials which sadly have gone in the composter.They were tiny and pot bound and so dehydrated they all fell apart .
I have more plants due later in the year but not expecting anything better from them .

Made the mistake by forgetting it was this company I used before and promised never to use again. Deliveries never in full, plants arrive in poor quality, easily 50% do not survive. Jackson nurseries far superior. Now after second time using I will not forget to never use again. Waste of money.

Part of order received pot of Thyme. This plant was in such shocking state and was very overpriced. I have given two stars because they have refunded me.

Not good value for money ony 1 out of the 6 has grown & has flowes

Thank you so much ,the first set of plants were not too good so they sent me a replacement and it was quicker in the post and arrived in excellent condition, thank you again for excellent service.

Arrived earlier than expected which we are happy about. Look in reasonable condition . Potting up will tell if they are ok.

Ordered plants for hanging baskets 7 April for delivery by 31 May which I assumed meant any day before 31 May . I’ve now had an email that delivery will be by 16 June . Bit late to do hanging baskets. Never again

Hanging basket plants - two were dead. One dead out of three cucumber plants. Do not order from these guys

!44 plug plants arrived yesterday lots of yellow plants most in a poor condition another 78 due sometime in next 2-3 weeks hope these are better very unsure about ordering again

Rip off dyanmic pricing on plants at Thomson & Morgan plants. Website has pop up offers and the price goes up at the checkout. Absolute joke!

Experience has not changed, remains the same. So shocking.