Thomson Morgan Avis 

Poor quality plug Geum plants. Out of 6 only 2 are struggling. Don't waste your money,

Very poor quality plants. Bare rooted Strawberrys all dead, none took. Wouldn't refund awaiting replacement. If they are poor quality they will be sent back.
Raspberry sticks and agapanthus also of poor quality, they are struggling.
Certainly wouldn't order plants from these again. Great for the metal above ground beds....but support your local plant nursery's for plants as their quality is just not there.

bought over 300 bulbs of various types,to plant in Autumn last year and up to early spring of this year. read all the advice from different growers, including Thomson and Morgan, on how, when and where, prepared the beds that they were going into as instructed but so disappointing as less than 20% of all of the bulbs planted, even ones I put into pots, have come up..Can't believe I am that bad at growing plants as I have never had this problem before. Would not recommend.

I bought 12 trailing begonia plug plants from Thompson and Morgan for my hanging baskets , I could not believe how small they were when they arrived , I know you have to grow them on but I think by the time they are big enough to plant out summer will be over , what a waste of money , I’ve had to go and buy some proper sized plants from b&q which is what I should have done in the first place !

Having ordered Citrus Sorbet and the Rainbow Butterfly daffodils and them turning out to be plain daffodils, Thompson and Morgan replaced them. The replacements have just come out in flower this month and yet again they are plain. How can they get it wrong more than once? The bags are correctly labelled, but it's not the bulbs inside. Why not? Something is going wrong with quality control or those bagging up! They haven't even replied yet, 10 days on.

I ordered a rose in a 3 litre pot in may 2023 I was
told I would receive it the end of august as I had already bought 1 the previous year I was quite prepared to wait but when it arrived it was the most
sickly spindliest plant I had ever seen I bought 1 from another supplier and what a difference it arrived in 2 days and was £10.0 cheaper T&M wanted me to pay the return postage I sent them a photo of the 2
the difference is like comparing a seedling with a full grown shrub Iam 73 and this is the worst I have been treated

I'm guessing this review needs to cover two areas - the delivery and quality of the spring bulbs I ordered and the customer service experience I've received.
The bulb orders have ended up arriving somewhat piecemeal. My two orders have meant four deliveries so far, with another two more expected. Then some of the tulip bulbs have soon shown to be "rotten", which is more than worrying.
My necessary contacts with customer service have always been responded to quickly and without question. Great. Only I'm learning that too often the detail of the email is not actually read. For example, I ask about one delivery and the reply is about another, or about one tulip variety and the reply is about another.
For such a major plant supplier, these are unexpected and disappointing issues.

I must put my remarks on your site because a few weeks ago I put a review on Thompson and Morgan who supply plants and fruit trees and I was disgusted how they sent three different deliveries the three orders were for plants and when they arrived some were dead and the others were in a very poor condition I'll gave them some water but in the end they were all dead so I cancelled my next order of 36 strawberry plants and vowed not to buy anymore plants from them the reason they died was they had no water they had been sent and the soil was dry some of the plants fell out the pots because they were so dry I am 75 years old and I have been growing plants from seeds in my two greenhouses and a cold frame since I was 12 years old that's when my father taught me how to look after plants the main thing is that they need water where this company does not think they need water and that's why they die then I gave it a lot of thought I would give them a second chance so I ordered 75 different flowering plants a second order of 12 strawberry plants and the third order of three raspberry canes when the 75 plants arrived I was astonished at how they had been packed there was five trays of 15 plants per tray each tray had its only little cardboard compartment which interlocked with the other four trays and well packed in the delivery box the plants were in very wet soil and some of the water had leaked out onto the cardboard compartment and the plants themselves were in first class condition has were my 12 strawberry plants on me second order just the same first class condition and even the raspberry canes that I had delivered which was my third order and they were packed different to the original ones that I had delivered also in first class condition so they really have upped their game which has really impressed me and I shall now l will be ordering all my seeds plants and fruit trees next year just because they listen to what I said and took appropriate action and now the plants arrive in first class condition. WELL DONE THOMPSON AND MORGAN

These guys are rubbish! They say 'jumbo plug' and a plant that would fit in a thimble arrives....if it does arrive! I have bought about £180 from them this year and been happy with a quarter of it. Now that they have failed to deliver the last past of an order, I'll be unsubscribing from their future offers.

Last year I received a Honeysuckle Scentsation plant. This year, it has flowered superbly and the fragrance is stunning.

I ordered the nurseryman’s selection of seeds. I got ten packs. In the selection were FOUR sets of duplicates. T&M called it ‘Lucky dip’. I suggested it was ‘utilisation of seeds they couldn’t sell.’ Shall I hold my breath for a satisfactory reply to my complaint?

I have been a gardener for 50 years so I know a little about the topic. I ordered £120+ of Agapanthus in August 2022, potted them on and overwintered under fleece in a greenhouse. Three have died but T&M expert says they will come back which is ridiculous. I have many other Agapanthus and know a dead one when I see it including rotted roots. Come back to us in April they say. After this years bedding is delivered all future orders will be with another supplier and not one connect to Branded Garden Products or the BVG Group.

As a member of their Gardening Club I have enjoyed placing more than a few orders with Thomson and Morgan this year. Apart from one order which went awry due to a delivery problem I have had good service, good plants and very good value. I have used them for years and in particular l have much enjoyed their excellent service and value with my annual Christmas orders. I fully intend to renew my Gardening Club membership in due course.

i have had some bad experiences with gardening express so i tried thomson @morgan well all i can say is a great firm things came quickly ; thing were well packed and very good i only wish that i had gone there first instead of that garden express i now have plants that will grow thank you

Easy ordering with clear photos of products. Good discounts available. Just ordered plenty of bulbs & perennials for Autumn planting. Expecting quick despatch in the next few days.

Plant robbery
on 3/5/21 phoned and ordered 48 plug plants (begonia apricot shades inproved ) to be delivered by end of May. Went on line to check order, order number not recognised so emailed, no reply after 3 days so phoned they had given us the wrong order number Brendon said they never read emails, went on line to find they had wrong address phoned again, end of May no plants phoned again to change delivery address as going away. plants arrived 9th June majority dead rest in poor state. Plants cost £20.98 phone calls cost £15 I will never use this company again. Brian