Threo Avis 

Placed an order at Christmas. Delivery wasn’t fulfilled by EVRi. When I spoke to customer services they asked for proof of fault from EVRi - I did - they then fobbed me off with copy/pasted bot like replys assuring me they were sorting it out. Over 2 months later still nothing and the same bot like customer services reply. No refund, no resend of products. Shocking customer service. Money down the drain. Do not use is my advice.

Don't use this company the products are sub standard. I ordered a swimsuit with front zip & it broke immediately. I've since tried to get a replacement & or refund but there is no process for this or a bot just repeats the same requests for info.

Meine Erfahrungen waren ganz anders als hier zum Teil geschildert.
Ich habe eine gepolsterte Skatehose bestellt zum Schlittschuhlaufen. Ja, die Ware kommt aus China, aber die Skatehose ist von richtig guter Qualität und nicht teurer als in anderen Shops. Leider hat sie nicht optimal gepasst. Habe eine Email geschrieben, um eine Rücksendung zu veranlassen und bekam innerhalb von 10 Minuten eine Antwort vom Kundenservice, dass ich mein Geld zurück erstattet bekomme und die Ware nicht zurück senden muss.
Also für mich geht Kundenservice nicht besser.

TERRIBLE _ DO NOT BUY! I got this on 30/12/2025 and have used it very lightly - last week (6 Feb 2026, a few days over 1 month), I was inspecting it before I got in and used it ( as I would be hanging upside down and inspect it each time before I use it as recommended) and noticed the stitching had come undone and the seams were coming apart! this was a bit shock as I have hardly used it ( once a week minimum for less than 30 mins). As this is so important for safety and is clearly a fault with their product, I thought Threo would act on this quickly and replace my item - they simply replied saying 30 days had passed for a refund or replacement and offering me a 20% discount on another purchase! I am disappointed and would NOT recommend this company or this product. As this company has a UK domain and sells in the UK, they should abide by UK sales laws re faulty products, but it seems because they are a Hong Kong base - they get away with it and any return would need to be done within 30 days and paid for by the customer. Not fair and not good policy - DO NOT BUY!

Just ordered a pair of black fingerless usb heated gloves. There is a cable hanging out of the gloves with a large connector that just dangles when you put them on, you don't see this cable in the online photos. They could at least have sewn a small pocket on the side of the glove to put the cable connectors in when your wearing the gloves. There is no switch for the heated element and no instructions so I'm assuming you plug them in to heat the element and unplug them before you put them on. The element won't stay warm for long so should have bought a pair of gloves and stuck them on the radiator before wearing them. The gloves are OK but wouldn't have paid the discounted price of £10 for them

I didn't receive my package and they don't answer my email.

27-2 review aangepast: pakket alsnog ontvangen. Had lang geduurd. Maar gelukkig toch goed aangekomen en het pakket is in orde.

Order not received and no response to enquiry’s as to where my purchase is and it’s been three weeks.

The only problem I had with the UK company was I didn't receive a delivery date until the day after I ordered, but apart from that the item I ordered,abs belt arrived in less than the time it said and as of now works perfectly fine, so this is a positive review

Awful awful awful
Poor delivery and misleading not from uk as advertised avoid

I will leave a positive review where it is due. Bought from the .co.uk site and ordered some gloves. I was sceptical and thought I had been scammed after reading reviews on here HOWEVER gloves turned up, to correct address (via Royal Mail) as described, the quality expected and in decent time frame considering they were coming from China (which I did not realise at time of ordering) should of read more. Anyway I'm happy with my purchase and so am leaving a positive review.

In spite of this company having a .co. UK their returns address is in China so buyer beware. Firstly delivery took nearly 2 weeks and then the item was not as described. I would like to return this item but due to the astronomical cost and additional possible import tarrifs this is just not viable.

My gloves were dropped at a stranger’s door three streets away. Threo says the courier label isn’t their problem, so six weeks in I’m still glove-less and waiting for a “final decision” that’s now three weeks old. Save yourself the gamble—if the package drifts, your cash drifts with it.

My review is of Threo Australia. I just recently made a purchase which I was hoping would arrive fairly fast since I was supposed to be dealing with an "Australian seller" as I needed it asap. But sadly it was sent from China. I was not told the item was going to be sent from there and if I wanted to still proceed to which I would have said no. Fairly poor management if you ask me. You should at least be told where it would be sent to you from. No wonder the postage was free. It has taken a week or more so far. I would be very suprised if the company is even based here in Australia. Won't be buying from them ever again

These are scammers. It's a fake website.

Har bestilt en vare. Har ikke modtaget pakken. Skrevet og indtalt besked på deres telefonsvarer - hvor de siger de vender tilbage indfor 24 timer. Så dårlig service og tvivler på jeg ser min pakke.

Company did not have product available despite taking my money for my order and have heard nothing more from them ever since.

I ordered a pair of gloves. They were posted to the wrong address and Threo told me they were not responsible for this even though I paid them for the gloves plus postage. I ordered the gloves around 6 weeks ago and complained as soon as they didn't arrive. They are still (3 weeks in) deciding what they should do about it...please don't use them. You will never get your money back if something goes wrong.

Can someone tell me what they’re named as on the bank transaction? I’ve never recieved my item but can’t find the email or transaction now

Company based in Hong Kong, administration in Poland, but with a co.uk web address.
Knee support ordered over a month ago, emails stating "it's on its way" have stopped. No goods received.
I'm £10 down the drain, but a little wiser. Should have checked Trustpilot reviews first.
Give this organisation a wide berth!

Item not received. Har bestilt en vare som jeg ikke har modtaget. Virkelig dårlig service!!!