I've used Truely whenever I've traveled for the last couple of years. When I replaced my broken phone, Truely support were able to create a new eSIM for my profile that I could install and use data I... Voir plus
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Lisez les avis des autres
I was travelling from Canada to Mexico through the USA, so the three country North America package was very appealing. Other companies offer only two countries in their regional packages. I al... Voir plus
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I used Truely eSIM during my trip to China and it worked really well. Setup was easy and I was connected almost immediately after landing, which made the whole travel experience much smoother. Th... Voir plus
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Esim terbaik yang pernah saya pakai, dari awal pembelian sampai pemakaiannya sangat mudah dan praktis. Saya pake esimTruely untuk jalan jalan ke Eropa beberapa bulan yang lalu, dan skr selama di Asia... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We believe that global data connectivity shouldn’t be complicated or expensive, so we created Truely. With our Switchless™ technology, we enable you to connect to the best network and rates in every country with a single eSIM —one eSIM for connectivity without borders and unlimited possibilities. Truely was built by seasoned startup founders and is backed by some of the best Venture Capitalists in the world. The growing team is composed of telecom, travel, tech, and marketing experts from all over the globe.
Coordonnées de contact
109, North Bridge Road, #07-22 Funan , 179097, Singapore`, Singapour
- +447520690031
- hello@truely.com
- truely.com
4,3
Excellent
159 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent customer service
Excellent customer service. Very polite and helpful, will definitely be returning as a customer in the future.
6 novembre 2024
Avis spontané
Réponse : Truely
Hi Axel,
We’re thrilled to hear you had a great experience with our customer service team. We aim to provide the best service for our customer, and your feedback means a lot.
Reach out anytime if you need further help!
Easy to install great pricing and…
Easy to install great pricing and excellent service. An agent was with me in WhatsApp when I had an issue.
31 octobre 2024
Avis spontané
Réponse : Truely
Hi Customer,
Thank you for your kind words ! We love to hearing that everything from installation to support went smoothly and exceeded your expectations.
Thank you for trusting us, and we’re always here to support you!
Réponse : Truely
Thank you for your wonderful review! It’s fantastic to know everything went smoothly for you! Reach out anytime if you need further help!
Réponse : Truely
Hi Lihong Jiang,
Thank you for your wonderful review! We’re so happy to hear that Bayu’s patience and guidance helped with your questions.
Your satisfaction means a lot to us, and we’re here if you need any further assistance.
Bayu was patient and informative
Bayu was patient and informative in delivering instructions to ensure esim was properly installed and working
1 novembre 2024
Avis spontané
Réponse : Truely
Hi Pa,
Thank you for your wonderful feedback! We’re glad to hear Bayu could assist with patience and expertise helped make your eSIM setup successful. We’re committed to making your experience as seamless as possible, and it's wonderful to know Bayu helped achieve that.
If you need any additional support, we're always here for you!
Best eSIM provider
I’ve bought eSIMs for travel and to donate to Gaza through a few providers and Truely is my favourite by far. Not only do they have the easiest purchase and install process but you can also pay in AUD instead of the big dog currencies (which the Aussie dollar is pitiful against after conversion).
3 octobre 2024
Avis spontané
Réponse : Truely
Hi Natasha,
Thank you so much for the great feedback! We’re thrilled to be your favorite eSIM provider.
It’s fantastic to hear that you enjoyed the experience, whether you're traveling or contributing to causes that matter to you. And having AUD as a payment option is one of the ways we aim to support our Aussie customers.
Thanks again for sharing your experience with us—we look forward to being part of many more of your journeys!
The UK esim works well and I was given…
The UK esim works well and I was given assistance quickly when I needed it to set the esim up.
23 octobre 2024
Avis spontané
Réponse : Truely
Hi Nueki,
Thank you for sharing your experience! We're thrilled to know that the UK ESIM is working smoothly for you and you got the assistance you needed promptly.
If you need any additional support, we're always here for you!
Through and through great connection…
Through and through great connection and costumer service! Reliable AAA+
8 octobre 2024
Avis spontané
Réponse : Truely
MARCHENKO/NATALIA V,
We’re so grateful for your positive review! We’re delighted to hear that you experienced great service and a strong connection.
Thank you for trusting us, and If you have any more questions or need further assistance, feel free to reach out anytime!
Réponse : Truely
Hi Cai Yi Teh,
Thank you for your wonderful feedback! We're pleased to hear that Gomez was responsive and able to resolve your issue.
Our team is committed to delivering timely support and we’re glad it made a positive impact on your experience.
If you have any more questions or need further assistance, feel free to reach out anytime!
Réponse : Truely
Hi Rona Lizerovi,
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our support fast and pleasant. We’re here for you whenever you need help and we're glad we could assist you quickly.
If you have any more questions or need further assistance, feel free to reach out anytime!
Was really a great experience with this eSIM provider
Was really a great experience with this eSIM provider. Robby ( from tech support) via what’s app was really patient in helping me set up this eSIM and I was able to hook onto a really fast roaming partner network in Malaysia. Besides being competitive in their pricing, it is the roaming connection that was brilliant.
14 octobre 2024
Avis spontané
Réponse : Truely
Dear Christopher,
Thank you so much for your wonderful feedback! We’re delighted to hear that Robby was able to assist you effectively with your eSIM setup. It's great to know you enjoyed fast roaming in Malaysia and found our pricing competitive. Your satisfaction is our priority, and we appreciate you for taking the time to share your experience. If you have any more questions or need assistance in the future, don’t hesitate to reach out!
Truely an enjoyable, well priced, and easy experience.
I found Truely when my esim with a different provider didn't work because I'd forgotten to move my esim from an old phone to a new phone before I left on holiday. I couldn't move the esim because I needed my old phone with me, and it was at home in another country. Trying to get a refund with the other provider was a major headache, having to write 7+ times. Anyway, I found Truely online, and it was a breeze dealing with them. Plus they had a great plan which allowed me to use the one plan for a few different countries - China, Malaysia, Vietnam (plus more though I didn't need those). Later I referred a friend to join Truely - it turned out she didn't get to use it as her plans changed, and the refund was effortless and prompt. Overally, very happy with Truely, and will be using again for future travels.
8 septembre 2024
Avis spontané
Réponse : Truely
Dear Aileen,
Thank you very much for your detailed review. We believe that global data connectivity shouldn't be complicated or expensive and that is why we created Truely.
We’re delighted to hear that your experience with us was seamless which is our top priority. We appreciate your feedback and look forward to serving you on your next journey.
Please don’t hesitate to reach out to our 24/7 support team as we’re always here to assist you with any issues you may encounter.
Friendly human connection
I contacted Truely for a refund of an eSIM top-up that had not been activated. It was great to connect with a human instead of automatic replies. The person I spoke with was very friendly and helpful.
9 octobre 2024
Avis spontané
Réponse : Truely
Dear Kimberly,
Thank you for your feedback! We're glad to hear that you had a positive experience connecting with our team regarding your refund request. We strive to provide personalized support, and it's wonderful to know that you found our representative friendly and helpful. If you need any further assistance, please don't hesitate to reach out!
Taking care people right away and…
Taking care people right away and service is great.
10 octobre 2024
Avis spontané
Réponse : Truely
Dear Katie,
Thanks for your lovely feedback! We’re so glad to know that you received great service and immediate assistance. Your happiness is our priority, and we can’t wait to help you again!
Excellent service and help. Would highly recommend for any traveller. Peace of mind. Easy simple process. Thank you for helping me get connected in different country without the hassle. X
I had a great experience with connecting the ESim. Was easy communication for help via whatsapp. Excellent service and help. I would definitely be using them for all my travel needs. No worries or hassle and help on hand always. Peace of mind. All good.
10 octobre 2024
Avis spontané
Réponse : Truely
Dear Abbalene,
Thank you for your wonderful feedback! We’re so pleased to hear that connecting your eSIM was a smooth process and that our WhatsApp support made communication easy. It’s great to know you feel at ease with our service. We look forward to assisting you with all your travel needs in the future! Safe travels!
Really great customer care
Really great customer care, activation is so hard but their amazing customer support and help encourage me give them five stars
8 octobre 2024
Avis spontané
Réponse : Truely
Dear Sara,
Thanks for sharing your experience! We’re so glad that our support team could help you through the activation process. Your five-star feedback inspires us to continue providing great service!
Réponse : Truely
Hi Stanislav,
Thank you for taking the time to share your experience!
We hope to be in touch with you again if you have any trouble on your next purchase..:)
At first I was having trouble getting…
At first I was having trouble getting the eSIM to activate on my phone and I sent an email for help (my first time purchasing an eSIM). I was instantly responded to and was assisted very easily with help from Andy and Ari. I was up and running in no time. I would 100% purchase and eSIM from Truely again for future travels.
3 octobre 2024
Avis spontané
Réponse : Truely
Dear Marnie,
Thank you for sharing your experience! It’s fantastic that our team was able to help you activate your eSIM so quickly. We look forward to helping you again on your next adventure!
Fabulous customer support
Fabulous customer support. Immediately understood issue and super fast response. Everything quickly sorted out. Thanks.
3 octobre 2024
Avis spontané
Réponse : Truely
Dear Nigel,
We’re happy to hear that you had a great experience with our customer support team! Thank you for your kind words. If there’s anything else we can do for you, just let us know!
Réponse : Truely
Dear Mila,
Thank you for your kind review. We appreciate your feedback and looking forward to serving you again.
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