I've used Truely whenever I've traveled for the last couple of years. When I replaced my broken phone, Truely support were able to create a new eSIM for my profile that I could install and use data I... Voir plus
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Lisez les avis des autres
I was travelling from Canada to Mexico through the USA, so the three country North America package was very appealing. Other companies offer only two countries in their regional packages. I al... Voir plus
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I used Truely eSIM during my trip to China and it worked really well. Setup was easy and I was connected almost immediately after landing, which made the whole travel experience much smoother. Th... Voir plus
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Esim terbaik yang pernah saya pakai, dari awal pembelian sampai pemakaiannya sangat mudah dan praktis. Saya pake esimTruely untuk jalan jalan ke Eropa beberapa bulan yang lalu, dan skr selama di Asia... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We believe that global data connectivity shouldn’t be complicated or expensive, so we created Truely. With our Switchless™ technology, we enable you to connect to the best network and rates in every country with a single eSIM —one eSIM for connectivity without borders and unlimited possibilities. Truely was built by seasoned startup founders and is backed by some of the best Venture Capitalists in the world. The growing team is composed of telecom, travel, tech, and marketing experts from all over the globe.
Coordonnées de contact
109, North Bridge Road, #07-22 Funan , 179097, Singapore`, Singapour
- +447520690031
- hello@truely.com
- truely.com
4,3
Excellent
159 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service
Great service! I couldn’t get the e SIM to work but they stepped me through the process- so easy thanks guys
12 septembre 2024
Avis spontané
Réponse : Truely
Dear Suzanne,
Thank you for taking the time to share your experience! Your satisfaction means the world to us, and we’re grateful for your support.
We can’t wait to serve you again soon!
Unbelievable professional service
I have to say this is one of the best companies I have come across in a long time.
I was looking for esim cover while travelling to USA and found truely service online.
I did not know my phone (Samsung 10 ) was uncompatable and purchased the esim in Dublin . I Contacted the company and they offered to connect me to another device or full refund. The communications was second to non. Highly recommended. Regards
Richard Porter.
6 septembre 2024
Avis spontané
Réponse : Truely
Dear Richard,
Thank you so much for your kind words and positive review!
Your feedback means a lot to our team and motivates us to continue delivering excellent service.
If you ever need anything or have any questions in the future, don’t hesitate to reach out. We’re always here to help!
Thanks again for your support.
とても おすすめ です
とても おすすめ です。
海外 行く人 は この ESIM おすすめです。
安くて ， 電波 が いい。
それと 海外 行く前に この ESIM 申し込んで 方が いい それの方が 楽です。
申し込み 時に，Wi-Fi が 必要。
それと わからない時 に スタンプ に聞いて すぐ メール 返信 した。．
おすすめ です。．．
1 septembre 2024
Avis spontané
Réponse : Truely
Dear Edah,
Thank you for your positive review. Your feedback is invaluable and motivates us to uphold our standards of excellence.
If you need any further assistance or have additional inquiries, please feel free to contact us.
We are always available to support you.
High speed, affordable and wide connection.
I used Truely while I was in Greece for summer holiday. First time using it as recommended by a friend. Normally I would just roam my local number. I am happy I used Truely instead because it is much faster, and has a wider connection. Somehow even when I was on the islands or mountains I still have line. I always had line. Highly recommended. Their packages are affordable too. Thank you Truely! 🖤
11 juillet 2024
Avis spontané
Réponse : Truely
Dear Iman,
Thank you for your wonderful feedback! We’re delighted to hear that you had a positive experience with our service.
If you have any questions or need assistance in the future, please don’t hesitate to get in touch. We’re always here to help!
Truely Esim has been a life saver…
Truely Esim has been a life saver during our summer holiday, they have the flexibility of having different packages in every country. The wifi coverage within the 3 countries we have visited ( Uk,spain,dubai) has been very strong and fast. The customer service is very knowledgeable and quick to respond, shout out to Azzhara who guide me
through when i first purchased the package. This product is highly recommended and iam a very satisfied customer ☺️
26 juillet 2024
Avis spontané
Réponse : Truely
Dear Marianne,
We’re so pleased to hear that you enjoyed our service! Your positive feedback brightens our day and encourages us to keep up the great work.
Should you have any questions or need further assistance at any time, don’t hesitate to contact us. We’re here to help!
Bought an e sim for Kazachstan
Bought an e sim for Kazachstan. Didn't work initially because of a setting mistake, luckily the WhatsApp helpdesk helped me out quickly!
27 août 2024
Avis spontané
Réponse : Truely
Dear Tom,
Thank you for taking the time to provide your positive review. We are pleased that you found our service satisfactory. Your feedback is highly valued and reinforces our commitment to excellence.
If you have any further needs or require assistance, please do not hesitate to contact us. We are here to assist you.
Thank you again for your kind remarks.
The service is excellent
The service is excellent; they are helpful, and I changed my e-card. It had not activated in the right region, so they changed the data to one in the right area, and it immediately worked. Now, the interested persons are using! Thank you very much, Bayu!
22 août 2024
Avis spontané
Réponse : Truely
Dear Paula,
We’re so grateful for your positive feedback! It’s wonderful to know that our efforts are making a difference for our customers. Thanks for choosing us and sharing your experience!
Great customer service
I had issues with setting up the eSIM at first, but the customer service was amazing. They replied quickly and took their time to fix my issue, going through all the options possible, while still being patient and kind. I'm really grateful!
17 août 2024
Avis spontané
Réponse : Truely
Dear Alexia,
Thank you so much for your kind words! Your feedback really brightens our day and motivates us to keep delivering our best.
If there's anything else we can do for you, please don’t hesitate to reach out. We look forward to welcoming you back soon!
I never had something solved so quick
I never had something solved so quick. I had an issue with a missing QR Code and the support via Whatsapp helped me in less than an hour to solve the problem!
Date
15 août 2024
Avis spontané
Réponse : Truely
Dear Soykan,
Thank you for sharing your feedback with us. We greatly value your review and appreciate your insights. Your input is essential in helping us enhance our services.
Should you have any additional suggestions or need further assistance, please feel free to contact us.
Excellent customer service
Truely customer service was excellent, I had trouble figuring out where my eSIM was installed and how to use. Arimas explained everything to me and made it very easy. I’m not very good with Technology.
Thank you Arimas for very good customer service.
13 août 2024
Avis spontané
Réponse : Truely
Dear Petra,
Thank you so much for taking the time to share your feedback. We truly appreciate your review and are grateful for your insights. Your comments are invaluable in helping us improve and provide better service, and I’ll be sure to pass your message along to Arimas.
If you have any further suggestions or if there’s anything else we can assist you with, please don’t hesitate to reach out.
I never had something solved so quick
I never had something solved so quick. I had an issue with a missing QR Code and the support via Whatsapp helped me in less than an hour to solve the problem!
7 août 2024
Avis spontané
Réponse : Truely
Dear Bob,
Thank you so much for taking the time to leave us a positive review! Your kind words about the experience with Truely means a lot to us.
We’re delighted that we could meet your expectations and look forward to serving you again in the future. If there’s anything more, we can do for you, please don’t hesitate to reach out.
Thanks again for your support and for choosing Truely!
Good customer service via whatsapp
I had a problem with my data connection in curacao. Andy helped me and it turned out we had to turn my real sim off in order to let the esim connect. The assistance through whatsapp worked really well.
5 août 2024
Avis spontané
Réponse : Truely
Dear Paul,
Thank you for taking the time to leave us such a fantastic review! We’re overjoyed to hear that you had a positive experience with us. Your feedback is invaluable and encourages us to keep delivering top-notch service.
Should you have any more questions or need further assistance, we’re here for you. Thanks again for your support!
I had a issue with my data and so I…
I had a issue with my data and so I went to the costumer service of truely and very quickly Bayu and Robby where there to help they have clear instructions and they are very polite. This was very pleasant thank you
1 août 2024
Avis spontané
Réponse : Truely
Dear Floris,
Thank you for your glowing review! We’re thrilled that you had a great experience with us. Your satisfaction is incredibly important to us, and we’re always looking for ways to improve.
If you have any suggestions or need further assistance, please let us know. We look forward to serving you again!
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