Truely Avis 159

TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I've used Truely whenever I've traveled for the last couple of years. When I replaced my broken phone, Truely support were able to create a new eSIM for my profile that I could install and use data I... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

I was travelling from Canada to Mexico through the USA, so the three country North America package was very appealing. Other companies offer only two countries in their regional packages. I al... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I used Truely eSIM during my trip to China and it worked really well. Setup was easy and I was connected almost immediately after landing, which made the whole travel experience much smoother. Th... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Esim terbaik yang pernah saya pakai, dari awal pembelian sampai pemakaiannya sangat mudah dan praktis. Saya pake esimTruely untuk jalan jalan ke Eropa beberapa bulan yang lalu, dan skr selama di Asia... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agrégateur de voyages
  2. Entreprise de télécommunications

Écrit par l'entreprise

We believe that global data connectivity shouldn’t be complicated or expensive, so we created Truely. With our Switchless™ technology, we enable you to connect to the best network and rates in every country with a single eSIM —one eSIM for connectivity without borders and unlimited possibilities. Truely was built by seasoned startup founders and is backed by some of the best Venture Capitalists in the world. The growing team is composed of telecom, travel, tech, and marketing experts from all over the globe.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

159 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Noté 5 sur 5 étoiles

I messed up my order.

I messed up my order.
The costumer service was there to help me immediately and super uncomplicated.
Thank you for that.

30 septembre 2024
Avis spontané
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Réponse : Truely

Dear Yves,

I’m glad to hear that our customer service team was able to help you so quickly and easily! If you have any more questions or need further assistance, feel free to reach out. Thank you for your support!

Noté 4 sur 5 étoiles

GREAT customer service

Signing up was a bit difficult for me, but the 24/7 contact service through WhatsApp was fantastic! They were straight to the point, and helped me every step of the way. Any question I had, they answered and I felt valued as a customer. Excited to use this ESIM and write an update on my experience.

30 septembre 2024
Avis spontané
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Réponse : Truely

Dear Sabrina,

Thank you for your thoughtful feedback! We're glad to hear that our 24/7 WhatsApp support team was able to assist you effectively during the sign-up process. Your experience is important to us, and we appreciate your patience.

We’re excited for you to start using your eSIM and look forward to hearing your updates! If you have any further questions or need assistance, please don’t hesitate to reach out and we'll standby to assist.

Noté 5 sur 5 étoiles

Product & services satisfaction!

I enjoyed fully the experience offered with “truely.com” eSIM card Sept.4-15 incl. for European countries. I used successfully and easily the eSIM card in Spain, France & Italy. I used the info chat via WhatsApp to get support periodically & the service was rapid & courteous. I had to augment my number of GB to cover the period & the addition was done smoothly too. Compared to another provider I experienced before, “Truely” has been great!

4 septembre 2024
Avis spontané
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Réponse : Truely

Dear DH, Thank you so much for sharing your experience with truely.com. We are thrilled to hear that the eSIM worked smoothly across Spain, France, and Italy, and that our support team was able to assist you quickly. It’s great to know that augmenting your data was easy and that you found our service better than your previous provider. We appreciate your kind words.

Noté 5 sur 5 étoiles

Had issues with connection but…

Had issues with connection, but...
Used their WhatsApp support service and the assistant took me through the steps needed to get me connected. Very helpful and knowledgable.

23 septembre 2024
Avis spontané
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Réponse : Truely

Dear Phil,
Thank you for sharing your experience! We're glad to hear that our Customer Support team could assist you in resolving your connection issues. We strive to provide helpful and knowledgeable support, so it's wonderful to know that we could help get you connected smoothly.

Noté 5 sur 5 étoiles

Really fast internet - no multiple download.

Really fast internet and actually cheaper. Tried Truely after spotty, slow connection with other company. Have now used it in 5 different countries and coverage has been seamless. It’s also much less hassle than the other company, bc it’s one install and then just choose a new plan or top-up. The other provider I had to keep installing new eSIMs and the whole process is confusing.

20 septembre 2024
Avis spontané
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Réponse : Truely

Dear Sammo,
Thank you so much for sharing your experience! We're thrilled to hear that Truely has provided you with seamless and fast internet across multiple countries. It’s great to know that our service not only offered better coverage and speed but also simplified the process for you. We designed Truely to be hassle-free, and it’s rewarding to see that reflected in your experience compared to other providers.

Noté 5 sur 5 étoiles

Had such a lovely assistance!

Had such a lovely assistance from your team. My eSIM didn’t work, and I was guarded through step by step on how to sort it out. Everything worked at the end!
Highly recommend 😊

18 septembre 2024
Avis spontané
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Réponse : Truely

Dear Ilze,

Thank you for your wonderful feedback! We’re delighted that our customer service team was able to assist you. Your support motivates us to continue providing excellent service!

Hope to see you again soon!

Noté 5 sur 5 étoiles

I love this e-sim solution

I love this e-sim solution. It works seamlessly and the best part: I don’t need to keep installing new e-sims like I have had to keep doing with other solutions. You just install the one esim and use your account to buy data bundles for the various regions or countries you travel to. The data bundles are also well priced and the coverage excellent.

11 septembre 2024
Avis spontané
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Réponse : Truely

Dear Remco,

Thank you for your positive feedback! We’re so glad our switchless eSIM made things easier for you. Your satisfaction is our priority, and we hope to welcome you back soon!

Noté 5 sur 5 étoiles

eSIM is fantastisch

Ik reis regelmatig naar de VS en tijdens mijn laatste reis heb ik voor het eerst een eSIM gebruikt.
Het was een geweldige ervaring. De installatie was zeer eenvoudig, het bereik en de snelheid met een 5G verbinding waren uitstekend.
De prijs van Truely is concurrerend en ik zal het bij mijn volgende reis zeker weer gebruiken.
Ik kan het van harte aanbevelen.

17 septembre 2024
Avis spontané
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Réponse : Truely

Dear Paul,

Thank you for your kind words! We’re so pleased to hear that you enjoyed your time with us. Your satisfaction is our priority, and we can’t wait to see you again!

Noté 5 sur 5 étoiles

Best data roaming solution out there so far

The smoothest delivery, installation and activation of an e-sim I’ve experienced so far - and I have had plenty. What impressed me the most, outside of the lower overal cost than anything else I’ve tried, is the much higher local bandwidth / speeds compared to roaming with either of my regular telco sims (AT&T USA, SingTel Singapore and AIS Thailand.) Im sold on Truely.

28 août 2024
Avis spontané
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Réponse : Truely

Hi William,

Thank you for your wonderful feedback! We’re so happy to hear that our higher local bandwidth speed enhanced your experience. Your input motivates us to keep delivering top-notch service!

Hope to see you again soon!

Noté 5 sur 5 étoiles

Eropa dan Asia

Esim terbaik yang pernah saya pakai, dari awal pembelian sampai pemakaiannya sangat mudah dan praktis. Saya pake esimTruely untuk jalan jalan ke Eropa beberapa bulan yang lalu, dan skr selama di Asia tidak perlu ganti ganti sim lagi. Saya sangat puas dengan internet nya selama berada di beberapa negara, bahkan sampai di pelosok tempat kecil pun masih dapat internet yang cepat. Terimakasih Truely, saya akan rekomendasikan ke teman teman saya dan keluarga saya.

21 août 2024
Avis spontané
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Réponse : Truely

Dear Pak Gerhana,

Thank you for your lovely review! We’re excited to hear that our switchless eSIM enhanced your experience. Your feedback is invaluable, and we can’t wait to have you back!

Noté 5 sur 5 étoiles

Truely is my new favorite eSIM

I have used 3 different eSIM options over the past few years, but my new favorite is Truely. Great pricing, super simple app, and easiest configuration. My trip was in the USA.

11 septembre 2024
Avis spontané
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Réponse : Truely

Dear Ries,

Thank you for your wonderful feedback! We’re so glad to hear that you had a great experience with us. Your support means a lot, and we can’t wait to welcome you back!

Noté 5 sur 5 étoiles

Amazing connection

I used Truely in Kuala Lumpur, and it was amazing. I was connected to the local network right after i landed and had great service throughout my stay; was able to check my data usage too, which is something I don’t usually get from other provider. Looking forward to use Truely again, since they have the switchless eSim.

10 avril 2024
Avis spontané
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Réponse : Truely

Dear James,

We appreciate your kind words! It’s great to know that our switchless eSIM met your needs and made your experience enjoyable. Thank you for your support, and we can’t wait to serve you again!

Noté 5 sur 5 étoiles

I've always had a terrible experience…

I've always had a terrible experience travelling with eSIM. But Truely is truly mindblowing, works very seamless, fast, and cheap!!!

2 septembre 2024
Avis spontané
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Réponse : Truely

Hi Michael,

Thank you for your positive review! We’re delighted to know that you enjoyed your travel with Truely eSIM.
Your feedback encourages us to keep striving for excellence!

Noté 5 sur 5 étoiles

Fantastic service

Fantastic service, it's just so smooth. I used the e-sim while traveling to Germany and France. Fair prices, easy payments. Definitely recommended.

17 juillet 2024
Avis spontané
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Réponse : Truely

Dear Christian,

Thank you for your wonderful feedback! We’re so glad to hear you had a great experience with us. Your satisfaction is our top priority, and we hope to see you again soon!

Noté 5 sur 5 étoiles

Simply the best roaming sim plan

My friend recommended Truely to me for my summer vacation in Europe.

Setting is so easy and I don’t have to use multiple plan for different countries . Most important is affordable as well. The best in the market😘

1 septembre 2024
Avis spontané
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Réponse : Truely

Dear Kean Chan,

Thank you for your lovely review! We’re happy to hear that our team made your experience enjoyable. Your satisfaction is what drives us!

Looking forward to welcoming you back!

Noté 5 sur 5 étoiles

Perfect connection everywhere

Amazing to have perfect connection at all times with Truely. I travel a lot for work and not having to purchase and switch between multiple esims is ideal. For the past few months I’ve purchased bundles for Malaysia, Thailand, Indonesia and the Netherlands, as well as combination bundles for South East Asia and Europe. The switch from one bundle to the other was flawlessly (and automatically) done upon touch down in another country. I will definitely keep using Truely’s esim long term and 100% recommend it to anyone!

16 septembre 2024
Avis spontané
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Réponse : Truely

Hi Cilia,

We appreciate your feedback! It’s wonderful to hear you enjoyed our services. We can’t wait to welcome you back!

Noté 5 sur 5 étoiles

I like eSIMs now? Cool!

Truely made it easy to compare packages, buy an eSIM and eventually order + activate. I historically do not enjoy the eSIM user experience but Truely made it straight forward. Will continue using.

15 septembre 2024
Avis spontané
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Réponse : Truely

Hi Eric,

Thank you so much for your kind feedback! We’re thrilled to hear that Truely enhanced your eSIM experience.

We appreciate your support and look forward to serving you again soon!

Noté 5 sur 5 étoiles

1st-time purchase Truely eSIM

1st-time purchase Truely eSIM, easy to purchase, no hassle signing up, quick and fast. eSIM downloading is seamless, and activation to the network is swift, too. I will use Truely for my next travel, both for business and leisure. Speedtest is excellent and on 5G.



17 septembre 2024
Avis spontané
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Réponse : Truely

Dear Alvin,

We appreciate your feedback! It’s wonderful to hear you enjoyed the whole process. We can’t wait to welcome you back!

Noté 5 sur 5 étoiles

⭐️⭐️⭐️⭐️⭐️ The Ideal eSIM for Digital Nomads Across Multiple Countries.

I recently used the Truely eSIM while traveling through Amsterdam, Singapore, and Hong Kong.

It was an absolute game-changer. The SAME eSIM worked flawlessly in each location (they have a proprietary technology called Switchless) that automatically connected me to the best local networks without the hassle of changing my eSIM and all the phone settings that come with doing so.

For a digital nomad like me, the ability to use local IP addresses/networks in each country was a huge advantage. It allowed me to access region-specific services seamlessly, get low latency for video calls, making remote work much easier.

Their customer support also stood out. Every time I had a question or needed help, their team was available online and quick to respond, being extremely helpful.

For a digital nomad AND frequent traveler like myself, I can highly ~recommend Truely eSIM. It made staying connected across multiple countries super simple and stress-free.

10 septembre 2024
Avis spontané
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Réponse : Truely

Dear Bart,

Thanks for the great review! We’re thrilled you had a good time with us. Looking forward to your next visit!

Noté 5 sur 5 étoiles

I used Truely both in Europe and Asia…

I use truely both in Europe and Asia across multiple countries and it was a delightful super easy experience!

Both customer care responded quickly and diligently helped in the on boarding and once set up was complete switching countries was no problem topping up neither without ever changing or buying another Sim card.

1 août 2024
Avis spontané
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Réponse : Truely

Dear Karl,

Thank you for your kind words! We’re so glad you enjoyed your experience with us. We appreciate your support and hope to see you again soon!

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