Truffle & Paw Avis 360

I’d like to give 0 stars but unfortunately I can’t do that. I ordered 2 tags from this company on 14th September. Say they dispatched it on 29th. Looks like Royal Mail hasn’t even received it. I’ve emailed, messaged on instagram but no reply. Just like all the other reviews on this site. So wished I’d read these before ordering. I feel this must be a fraudulent company and will now report them. PLEASE DO NOT ORDER FROM THIS COMPANY!!

Order now taken over 3 weeks, I have moved house and they have not replied to my email about that, have had a despatch notification but the tracking link shows its not in the system. Terrible communication, slow order, there is a company on Not on the High Street selling them too, just ordered and got quick delivery and was cheaper! I wish I had read these reviews earlier.

Ordered on 4.9.25 2 x dog tags. According to website there was a 1 week delay. Emailed twice with no response, but got a shipping email on 29.09.25. It's nearly 2 weeks since 'dispatch' (10.10.25) and the item has not yet been scanned by royal mail suggesting that it hasn't been dispatched and that they sent me a dummy dispatch email after my 2nd email. Completely unacceptable service and one I will not be repeating. 7 days for them to deliver or will lodge a chargeback.

I ordered one tag from this company 3 weeks ago and still no product. They don’t respond to emails or even have an automated response. I also received an email saying my order had been dispatched, but Royal Mail hasn’t received it.
It feels like a scam, because the potential delay in receiving your order is only detailed either if you actively click on ‘shipping conditions’ when you’re at the checkout on their website (which I didn’t think to do as did not think it would be an issue) or via email once you’ve paid for the product. My email stated it would take approximately one week to process my order… I’m yet to receive it or receive any response to emails or a shipping update.
There seem to only be a few good reviews for this company this year, the majority of reviews - even 4star - make mention of poor customer experience and delays receiving their orders. Perhaps if they actually listened to and communicated with their customers, were transparent at the point of purchase, or just had a better business model, they wouldn’t have so many bad reviews.

Order made on 29th August and no order received as of yet. Chased a few times and no response. Email received over a week ago saying it’s been dispatched to Royal Mail with a tracking number and will be received in 1-2 days but Royal Mail have yet to receive the parcel. Absolute con. DO NOT USE!!!!

If there was an option to give zero stars I would. Placed my order on 3rd September. The website states one week dispatch. After 3 weeks and no contact I emailed - no reply. After 4 weeks and no contact I emailed - no reply. Then had a message on 29th September to say goods dispatched and a Royal mail tracking number. 10 days later (8th October) the Royal Mail tracking number states that they are awaiting the parcel. Have emailed the company again now asking for a refund. DO NOT DO BUSINESS WITH THIS COMPANY!!! THEY TAKE YOUR MONEY AND DO NOT SEND THE GOODS

I placed an order for 2 silicon dog takes on 9th September with an expected delivery time of 5-7 business days (as per their website). I have still not received this order despite receiving an email on 29th September to say it is on its way and will be delivered within 1 - 2 business days by Royal Mail. I have checked the Royal Mail Tracking reference and that states the item has not been received with them.

It is almost 1 month since I placed this order. I have emailed several time and either get a standard response telling me to refer to their website for delivery timescales, or do not receive any response at all.

Absolutely disgusting
Ordered dog tag month ago 3,emails not one answered and no product
How can you trade like this
Do not waste your money !!!

Still waiting for an ID tag that I ordered nearly 6 weeks ago. I wouldn't mind if I got communication about the delay, as i know they are busy but I've had no response from emails, their internal contact form and instragram messages. Really disrespectful to customers. No idea if ill ever get it, not holding my breath

No customer service. Order still not arrived after almost 6 weeks. Zero response to multiple emails. Abysmal. I have basically paid for nothing but aggro.

I have ordered before and it took a while (3 weeks) however this time I ordered one tag for our new puppy 5 weeks ago. I have had no response to emails. After my emails I did get a despatch notice on Monday but as of today (Saturday) the tracking number still states royal mail are awaiting receipt of the item from Truffle and Paw. I have requested a refund but it looks like others I may have to use the charhe back through my bank.
Appalling service, will not be using again.

Same issue as others. It has been now 3 weeks since my order, still nothing. I have contacted them multiple times and been ignored on every occasion.

A little update, so other people know how bad it is. Now we are approaching week 6, still nothing, no responses to any further email of mine.
Do not order from this place as at this point they are useless at best, but more like scammers as it stands seeing that I have paid for something which I have never received.

Takes 4-6 weeks to send out one item

Absolute joke of a company. Just like everyone else I have neither received my order nor a response to my emails asking for an update. I have just raised a chargeback request with my bank.
Avoid at all costs!

Same as others, no communication, no order, don’t order from here. Have contacted bank to get my money back.

Placed an order 3 weeks ago and I am still waiting for delivery, despite the delivery time being advertised as one week. No replies or acknowledgments of any of my emails simply asking for an update on when I will receive my order. I have now asked for a refund but again, no reply. Terrible customer service - I really regret ordering with them.

The website claims a week to deliver from stock items, and from that I infer that a slightly longer leadtime for anything else, bearing in mind Amazon will make to order and deliver within 48 hrs.
When I enquired about delivery I received and automated response telling me to look at the webpage.
Whan I managed to send an email I had no response. Three emails sent no reply.
My final email was to advise that I believe this company to be fraudulent and if I hear nothing by the end of the next day I would report them to the bank and other financial institutions as a scam business.
Needless to say I have had no reply and I have duly reported them, and asked the bank to recover my money

The tag and treat tin took over 3 weeks to arrive. They did state on their website that there could be a delay, but what annoys me the most is their ignorance when I chased three times by email and they didn’t respond once. Absolutely wouldn’t recommend this company. Such arrogance!

The order has still not arrived ordered over 2 weeks ago 😫 Left 3 messages & still no communication. Am so disappointed.

Like many others on here - no communication, tags have not arrived despite being told they should have been with me within 1-2 working days after despatch. It's been nearly a week and they have still not arrived. I have had no responses to my emails. I ordered them on the 27th July. I am starting to think this is a scam company and the dog tags will never arrive...