Truffle & Paw Avis 360

I have used this firm before and they were great. Now is a different story. Ordered beginning of October 25. Have tried to email them 3 times. Used the online form too. You get an automated response so tell them the issue and then nothing. No phone number so you can’t speak to a human.
Have received dispatch info and nothing has arrived. Now need to try and get my money back.
Very disappointed and down £30!!

After leaving a 1-star review and telling people to avoid as I was pretty sure this company wasn’t operating any longer, today, 30th October, the tags finally arrived after placing the order at the end of August!

As in my previous review, this is our second time ordering from this company, first time delivery was great and they are fab dog tags.

However, as a company, if you are having issues with meeting orders beyond what you had stated on your website then please do update your customers. It doesn’t cost much to send an email or put an update on social media. Times are hard and most people will be understandable if the communication is there.

So...after writing a 1 star review, sending 2 emails to the company and still getting no response since I placed my order on 1st September, out of the blue today 30th October, my items have arrived! So clearly they are still operating, just taking ages and not checking their emails. Hopefully this is some hope to those of you still waiting. The products are great BTW.

Ordered a dog tag on 14th sept and still not arrived. This is the second one we’ve ordered and the first one was lovely and arrived quickly.
I have emailed the company several times asking when I can expect my order to be delivered but get a standard email response about receive a tracking email as soon as it’s on its way. I just want my order or a refund!!

DO NOT USE…. I ordered a collar, I waited over 8 weeks for it to arrive. No emails of updates or apologies that it was taking longer than expected. Then when it finally arrived it was wrong. I emailed 10 times for them just to ignore every message. Disgusting service and customer services. I ended up having to cut my losses and throw it away. DISGUSTING, HORRIBLE COMPANY

Order not received despite them sending out a tracking code for Royal Mail which Royal Mail have never received. Failed to respond to 3 emails. Clearly a scam, wish I’d read the reviews first. Contacted my bank for money back

Item has not arrived and sent several emails. DO NOT ORDER FROM THIS COMPANY.

Same as everyone else. Ordered two weeks ago and tag hasn’t arrived. Was told it would be in a week. No way to contact them. Off to Timpsons tomorrow for a dog tag. Should have done that in the first place. This website is effectively theft. Shocking.

Again like everyone else I have ordered and not received my order. 3 emails and no reply Sad to say this website is a scam they need to be reported

Avoid! Order placed and paid for 8 weeks ago, no reply to 3 emails querying order status. No item received, no refund received.

Ordered middle of August and still not received it very disappointing customer service is terrible as I have reached out and no response…..

I placed an order at the end of August, payment was taken on the next working day but, nearly two months later, the goods have not been delivered and there has been no response to communication. Swindlers.

The items ordered never arrived, Truffle and Paw do not reply to any messages.

Do not order from this company. Disgusting service. Exactly the same as other reviews I’ve read. Ordered over 8 weeks ago. Item never received, multiple emails and no response. Finally received a shipment email, but Royal Mail yet to receive. They have effectively stolen my money. Will be reporting.

Update, still shocking company. Claimto have despatched at the end of September with Royal Mail, but Royal Mail have not received it. This on top of an unacceptable delay from order

DO NOT USE THIS COMPANY

Awful custom service!!! Do not use this company a complete rip off you won’t receive the item you’ve ordered and then when you try to contact the company your emails are ignored!! Waited two months for the item to be delivered and still nothing received and I can’t get a refund as the company ignore any complaints.
This company needs to be shut down!!!

If I could give a 0 stars I would! PLEASE DO NOT ORDER FROM THIS COMPANY.
I placed an order for two dog tags on the 9th September 2025 and I have still not received my order. I have tried contacting them five times through their website and email address on the website and I have not received a single response! There is no phone number on the website to call either.
PLEASE DO NOT ORDER FROM THIS COMPANY.

UPDATE -

My name tags have just arrived since ordering from the 17th September. Great quality again. Such a shame this whole experience has let the company down. I am grateful to have received them 🙏🏼

AVOID!!!

Used this company previously and couldn’t have recommend them more as the tags are great quality.

Needed to order more so I bought them again. Same as everyone else 3/4 weeks later no replies, no tags nothing. Just taken the money out. It’s disgraceful. What used to be a really good company that I recommend to people to now stealing peoples hard earned money and not fulfilling orders is disgusting. This site/ company needs removing to stop other poor people being scammed.

Should have checked reviews but as I used them previously I thought they were okay. Clearly not!!

Similar to other reviews, we order two tags over 3 weeks ago and they haven’t moved to in transit stage yet. Tried contacting the company via email twice and via Instagram, no response. Avoid

Ordered a tag over 5 weeks ago and it still has not arrived. No response from their customer email email address, would not recommend ordering from this retailer.