Great little shaver,was a bit dubious when I first bought because it took a while to arrive but have to say its very good,lots of different heads to fit onto it for nose trimmer,body shaver,leg shaver... Voir plus
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If I could leave zero stars, I would. Doesn’t actually do anything and still waiting to hear back from customer services about my return. Patronising lies from their social media team about havin... Voir plus
L'entreprise a répondu
I wasn't expecting the solys shaver to be as good ... But it shaves really quickly and just glides effortlessly over your skin and your skin is left smooth ... I'm actually not dreading shaving now an... Voir plus
L'entreprise a répondu
My first razor stopped working after one use but after I reached out to customer service, they were kind enough to send me a replacement despite the 30-day policy having ended. This shaver is a game c... Voir plus
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3,7
Moyen
84 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Perfect size and results
Perfect size and results! Small enough to fit under a female armpit. Very pleased and price was good.
11 mars 2026
Avis spontané
Réponse : Trysolys
Thank you so much for sharing your experience with us.
We’re really glad to hear the product was the perfect size and gave you the results you were hoping for. It’s wonderful to know it fits comfortably and that you’re pleased with the value, too. Feedback like yours truly motivates us to keep delivering quality and care.
Warm regards,
Prime Solys Support Team
months to give a refund - till i posted a negative review
they only started the refund when i left a negative review- despite me cancelling the order within minutes, i only received automatic replies
do not trust
10 février 2026
Avis spontané
Réponse : Trysolys
Dear Ketsy,
We’re truly sorry to hear about your experience and understand how disappointing this must feel. Please be assured that your full refund has already been processed from our end, and we have also informed you about this via email. If it hasn’t appeared in your account yet, this may be due to your bank’s processing time, which can vary.
We kindly recommend checking with your bank, and if you still don’t see the refund, please reach out to us directly so we can assist further. We value your trust and handle refund cases with the highest priority.
Kind regards,
Solys Support Team
Pink shaver
Great little shaver,was a bit dubious when I first bought because it took a while to arrive but have to say its very good,lots of different heads to fit onto it for nose trimmer,body shaver,leg shaver & bikini parts
16 mars 2026
Avis spontané
Réponse : Trysolys
Thank you so much for sharing your experience with us!
We’re delighted to hear that the shaver has exceeded your expectations and that you’re enjoying the versatility of the different attachments.
We understand the wait for delivery can be frustrating, so we truly appreciate your patience. It’s great to know the product is serving you well across multiple uses. Your feedback means a lot and helps us continue improving both our products and service.
Kind regards,
Solys Support Team
Its the best hair removal experiance…
Its the best hair removal experiance thank you
6 février 2026
Avis spontané
Réponse : Trysolys
Thank you so much for your kind words! We’re delighted to hear that you had the best hair removal experience with our product. Your feedback means a lot to us and motivates our team to keep delivering quality and comfort.
SCAM don't waste your money
Waste of money. First one I bought broke literally within a month. Stopped charging. They sent me a replacement. Literally another 3 months it broke down. I charged it once and it wouldn't charge anymore. In the very short time i had this, it gave me micro cuts, and little bleeds, it pinches, grabs and tugs onto your skin and you get horrible bumps and cuts. You can find way better ones from Temu for literally £10 or less. Pure absolute scam.
16 janvier 2026
Avis spontané
Réponse : Trysolys
We’re truly sorry to hear about your experience with our razor and the issues you’ve faced. This is not the standard we aim to deliver, and we understand your frustration.
To help resolve this for you, we’d like to look into your case personally and provide the best possible solution. Please reach out to us at info@trysolys.com with the details, and our support team will assist you right away.
Broke after 2 months
Only lasted a couple of months before it no longer charged up! While it was working, I still got the usual razor bumps and itching and it was not even a clean shave. Do yourselves a favour and avoid this company and its products. Great marketing but no substance to back it up.
7 octobre 2025
Avis spontané
Réponse : Trysolys
Hi Karen,
Thank you for taking the time to share your experience. We’re truly sorry to hear that your razor didn’t meet expectations and that you encountered issues with both performance and durability.
This is certainly not the experience we aim to deliver, and we understand how frustrating it must be to deal with razor bumps and a device that stops charging. While many of our customers enjoy smooth, irritation-free results, we know that every skin type is different, and we’re here to help when things don’t go as planned.
We’d love the opportunity to make this right. If your razor stopped working within the warranty period, our team can assist with the best possible resolution. Please feel free to reach out to us directly at support@trysolys.com so we can look into your case further.
We appreciate your feedback. It helps us improve and continue working toward better experiences for all our customers.
Warm regards,
Solys Support Team
Very good shaver
23 septembre 2025
Avis spontané
Réponse : Trysolys
Hi Magdalena,
Thank you so much for your kind words and 5-star rating. We’re thrilled to hear you’re enjoying your Solys razor!
Your feedback means a lot to us, and we’re glad it’s delivering the smooth shave you deserve. If you ever have questions or need support, we’re always here to help.
Wishing you many more irritation-free shaves ahead!
Warm regards,
Solys Support Team
Not worth it at all
Not worth it at all. Way over priced and not a smooth shave, stick with a razor.
1 septembre 2025
Avis spontané
Réponse : Trysolys
Hi Bec,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet expectations.
We understand how disappointing it can be when a product doesn’t deliver the results you were hoping for. While many of our customers enjoy smooth, irritation-free results with our razor, we recognize that every skin type and shaving routine is different.
We’re always working to improve, and your input helps us do just that. If you’re open to it, we’d love the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to us at support@trysolys.com.
Thank you again for your feedback.
Warm regards,
Solys Support Team
RUN…doesn’t work
Thick hair and thin hair all techniques tried and none had this razor working in the slightest. Deceptive return policy puts the responsibility of return shipping on the customer which they tell you only after contacting customer service will be approximately 50% of the cost of the item. They originally only offered 30% money back guarantee until I complained. Customer service is responsible timely and polite…it’s not their fault this business is in it to scam people out of their money.
10 août 2025
Avis spontané
Réponse : Trysolys
Hi,
We’re really sorry to hear about your experience—it’s definitely not the standard we aim for.
Please know that this isn’t the experience we want anyone to have. We'd love the chance to make things right and get your return sorted as soon as possible. If you're still waiting on a reply, could you please DM us your order number or email address so we can escalate this with our support team right away?
Thanks for your patience, and again—we’re genuinely sorry for the inconvenience caused.
Fast shipping and great product
Fast shipping and great product. I was a little hesitant about purchasing this but absolutely love the razor. It comes with different attachments so no need for additional trimers.
11 août 2025
Avis spontané
Réponse : Trysolys
Hi,
Thank you so much for your kind words! We're thrilled to hear that you're loving the razor and that it’s been gentle on your sensitive skin. No razor burn and no nicks is exactly what we aim for! 😊 We really appreciate you taking the time to share your experience—it means a lot to us!
Highly overrated
Overrated razor promoted by paid influencers. Also really horrible company who don’t stick to UK consumer laws and wouldn’t replace the charger that stopped working just a few months later. Don’t waste your money, better products out there.
11 octobre 2024
Avis spontané
Réponse : Trysolys
Hi,
We’re really sorry to hear about your experience—it’s definitely not the standard we aim for.
Please know that this isn’t the experience we want anyone to have. We'd love the chance to make things right and get your return sorted as soon as possible. If you're still waiting on a reply, could you please DM us your order number or email address so we can escalate this with our support team right away?
Thanks for your patience, and again—we’re genuinely sorry for the inconvenience caused.
I love it
I love it! It’s works on me makes my skin so much smoother. ❤️❤️❤️❤️
2 août 2025
Avis spontané
Réponse : Trysolys
Hi,
Thank you so much for your kind words! We're thrilled to hear that you're loving the razor and that it’s been gentle on your sensitive skin. No razor burn and no nicks is exactly what we aim for! 😊 We really appreciate you taking the time to share your experience—it means a lot to us!
Poor customer service
I originally ordered the original solys razor. A week later I received an email regarding the solys 2.0, so I ordered it. The 2.0 did work better than the original.
When i went to change the razor head to a different one the head of the razor broke. I emailed and explained the situation and provided pictures and videos as requested. And on May 23rd Vangie emailed saying that she had processed an order for a new razor.
Fast forward to 2 weeks ago, having not received the replacement razor that Vangie said she had processed, I was asked to explain my entire experience again, They are now saying it was user error and that they won't be sending me a new razor as originally promised
30 juillet 2025
Avis spontané
Réponse : Trysolys
Hi,
We’re really sorry to hear about your experience—it’s definitely not the standard we aim for.
Please know that this isn’t the experience we want anyone to have. We'd love the chance to make things right and get your return sorted as soon as possible. If you're still waiting on a reply, could you please DM us your order number or email address so we can escalate this with our support team right away?
Thanks for your patience, and again—we’re genuinely sorry for the inconvenience caused.
Solys truly delivers
I've tried a few different razors but solys is definitely different. I don't think I have ever actually had completely smooth legs like this. I'm truly impressed.
24 juillet 2025
Avis spontané
Réponse : Trysolys
Hi,
Thank you so much for your kind words! We're thrilled to hear that you're loving the razor and that it’s been gentle on your sensitive skin. No razor burn and no nicks is exactly what we aim for! 😊 We really appreciate you taking the time to share your experience—it means a lot to us!
No cuts,almost pleasing
No cuts,almost pleasing , I was used to razors and was Always bleeding or irritated, this makes all Easy, good price for value, thanks indeed
13 juillet 2025
Avis spontané
Réponse : Trysolys
Hi,
Thank you so much for your kind words! We're thrilled to hear that you're loving the razor and that it’s been gentle on your sensitive skin. No razor burn and no nicks is exactly what we aim for! 😊 We really appreciate you taking the time to share your experience—it means a lot to us!
Incredibly dishonest company
Incredibly dishonest company. the razor does not work at all and when you try to get your money back, they make it impossible to get more than 50% back after the shipping costs. Their "30 day money back guarantee" is a complete lie and their product is a sham.
14 juillet 2025
Avis spontané
Réponse : Trysolys
Hi,
We’re really sorry to hear about your experience—it’s definitely not the standard we aim for.
Please know that this isn’t the experience we want anyone to have. We'd love the chance to make things right and get your return sorted as soon as possible. If you're still waiting on a reply, could you please DM us your order number or email address so we can escalate this with our support team right away?
Thanks for your patience, and again—we’re genuinely sorry for the inconvenience caused.
Incorrect Order Resolved
07/07/25: I have received a FlashDrive instead of the one I ordered. This is a HUGE SCAM! I’m very disappointed and frustrated to recieved something that I did not get. I’m not gonna buy from this company again! 1 Star.
07.31.25: I reached out to the support team after receiving an incorrect order (a flash drive instead of the Solys product). They were very apologetic and promptly sent me the correct item at no additional cost. I truly appreciate their excellent customer service! My only complaint is that it took almost 2 weeks to arrive, but it was expected. Thank you once again!
7 juillet 2025
Avis spontané
Réponse : Trysolys
Hi,
We’re really sorry to hear about your experience—it’s definitely not the standard we aim for.
Please know that this isn’t the experience we want anyone to have. We'd love the chance to make things right and get your order sorted as soon as possible. If you're still waiting on a reply, could you please DM us your order number or email address so we can escalate this with our support team right away?
Thanks for your patience, and again—we’re genuinely sorry for the inconvenience caused.
If I could leave zero stars
If I could leave zero stars, I would.
Doesn’t actually do anything and still waiting to hear back from customer services about my return. Patronising lies from their social media team about having responded to my emails.
What a waste of time, effort and money.
*EDIT* two weeks, two more emails and several social media messages and I’m still waiting for a reply about a refund.
26 juin 2025
Avis spontané
Réponse : Trysolys
Hi,
We’re really sorry to hear about your experience—it’s definitely not the standard we aim for.
Please know that this isn’t the experience we want anyone to have. We'd love the chance to make things right and get your return sorted as soon as possible. If you're still waiting on a reply, could you please DM us your order number or email address so we can escalate this with our support team right away?
Thanks for your patience, and again—we’re genuinely sorry for the inconvenience caused.
I loved the fact that I had no razor…
I loved the fact that I had no razor burns after the first use. The razor cuts smooth and no nicks on my legs. It lasts longer than using a disposable razor and which is good for me since I have sensitive skin.
20 mai 2025
Avis spontané
Réponse : Trysolys
Hi Stephania,
Thank you so much for your kind words! We're thrilled to hear that you're loving the razor and that it’s been gentle on your sensitive skin. No razor burn and no nicks is exactly what we aim for! 😊 We really appreciate you taking the time to share your experience—it means a lot to us!
This razor is great
This razor is great! I struggle with PCOS and this has made removing my facial hair so much easier. Definitely recommend!
13 juin 2025
Avis spontané
Réponse : Trysolys
Hi Jas!
Thank you so much for sharing your experience — it truly means a lot. We're honored to hear that our razor has made a difference for you, especially in managing facial hair related to PCOS. Your recommendation not only encourages us, but also helps others who might be facing similar challenges.
We're so glad to have you as part of our community. If you ever need anything, we're here for you!
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