My razor stopped working within the year warranty. However, the team was really easy to get in touch with, and were super fast in responding. They sent me a new one and that one works great! If nothin... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I bought the SmoothShave Razor 2.0 last summer and I was very happy with it. Since their products are shipped from China, it took a bit to arrive (10 days, it was August; destination: Italy). Recently... Voir plus
L'entreprise a répondu
After using this product for three years I can say with confidence that it definitely makes a difference! I recently tried using another razor brand I used to use, and I immediately got razor bu... Voir plus
L'entreprise a répondu
If I could leave zero stars, I would. Doesn’t actually do anything and still waiting to hear back from customer services about my return. Patronising lies from their social media team about havin... Voir plus
L'entreprise a répondu
Coordonnées de contact
1840 Grant Park Lane, Los Altos, CA 94024, United States, 94024, Los Altos, Etats-Unis
- +1 815 683 0523
- info@trysolys.com
- trysolys.com
3,8
Bien
90 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great razor
Great razor, no irritation and works really well for me.
Got in touch with customer services when my razor suddenly stopped charging and after an exchange of some messages they are replacing.
Very pleased about this as it is a great product. Just waiting for my replacement to be issued now!
6 février 2025
Avis spontané
Réponse de Trysolys
Hey Al,
Thank you for your wonderful review! We’re so glad to hear that you’ve been enjoying your razor and that it’s been working well for you without irritation. It’s also great to know that our customer service team was able to assist with the charging issue and arrange a replacement for you.
We’re confident you’ll be back to enjoying your razor in no time! If you ever need any further assistance or have any questions, feel free to reach out—we’re always here to help.
Thanks again for your support and patience!
I love mine
I love mine. I hate shaving (and I’m really lazy), and am super sensitive to razor burn. I can use this outside the shower with no shaving cream or nothing, and it works perfectly! And in the shower it’s fine too obviously. I just find it more convenient to do outside of the shower. Warning though- don’t use on skin tags!
1 février 2025
Avis spontané
Réponse de Trysolys
Hi Emma,
Thank you so much for sharing your experience! We’re thrilled to hear that you’re loving your Solys Razor and finding it so convenient, whether inside or outside the shower. We completely understand how important it is to have a smooth, irritation-free shave—especially when shaving isn’t your favorite task!
Thanks for the helpful tip about skin tags—we always appreciate feedback that helps others enjoy their experience even more.
If you ever need any assistance or have more feedback to share, don’t hesitate to reach out. We’re here to make your shaving experience as easy and comfortable as possible!
The item I received didn’t work (reason…
The item I received didn’t work (reason for only 4 starts) but the company is sending a replacement so I appreciate that very much
5 février 2025
Avis spontané
Réponse de Trysolys
Hi Brandy,
Thank you for your honest feedback! We’re truly sorry to hear that the item you received didn’t work as expected, but we’re so glad that our team was able to quickly arrange a replacement for you. Your satisfaction is very important to us, and we appreciate your understanding as we work to resolve the issue.
We hope the new item works perfectly, and if you ever need further assistance, we’re always here to help!
Replacement razor
I got this razor for my wife and she loves it. However it completely stopped working on her. We reached out to Solys and they have been extremely easy to work with and quick to respond with getting us a replacement. Just waiting for the new one to arrive.
3 février 2025
Avis spontané
Réponse de Trysolys
Hi Casey,
Thank you so much for sharing your feedback!
We’re thrilled to hear that your wife loves the razor and that we were able to assist you quickly with a replacement. We understand how frustrating it can be when a product stops working, and we're happy that our team was able to make things right for you.
We hope the new razor arrives soon, and that your wife continues to enjoy the smooth and easy shave she deserves. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
The team at solys has been extremely…
The team at solys has been extremely helpful with me after the package was lost on behalf of the delivery service involved. The team was quick to figure out how to resolve the issue and were very kind. If you have any issues these people are the best to help you!!!! Thank you!
1 février 2025
Avis spontané
Réponse de Trysolys
Hi Ella,
Thank you so much for taking the time to share your experience! We’re so happy to hear that our team was able to assist you swiftly and kindly, even with the delivery service issue. We always strive to ensure that our customers have a smooth and hassle-free experience, and we’re glad we could resolve the situation for you.
Your feedback means a lot to us, and we truly appreciate your kind words. If you ever need assistance in the future, we’re always here to help. Thanks again for choosing Solys!
Love this thing, great service
Love the shaver, haven’t had any razor bumps since starting it a few months ago. The face head works amazing!
When I went to charge it last week something happened and it basically shocked the razor or tripped something electrically, I’m not sure but it won’t charge. Reached out to customer service and they’re sending me a new one even though it’s passed the 30 day guarantee. Can’t wait to receive my new one and get back to easy shaves
31 janvier 2025
Avis spontané
Réponse de Trysolys
Hi Libby,
Thank you so much for sharing your feedback! We’re thrilled to hear that you’ve been enjoying the smooth shave and have experienced no razor bumps since switching to Solys Razor. It’s great to know that the face head is working well for you!
We’re truly sorry to hear about the charging issue you encountered, but we’re so glad that our customer service team was able to assist you in resolving it. We appreciate your understanding and patience, and we can’t wait for you to receive your new razor so you can continue enjoying those easy, smooth shaves.
If you ever need any further assistance, we’re always here to help.
Thanks again for being part of the Solys family!
Excellent customer service
I wasn't expecting the solys shaver to be as good ... But it shaves really quickly and just glides effortlessly over your skin and your skin is left smooth ... I'm actually not dreading shaving now and I'm glad I took the chance and bought it my legs are so smooth and it just zooms through the hair ... Oh my god it's excellent ... It comes with a free exfoliating glove and a facial shaving head. Customer service was excellent this is a genuine review from a happy customer
23 janvier 2025
Avis spontané
Réponse de Trysolys
Hi Michelle,
Thank you so much for your amazing feedback! We’re thrilled to hear how much you’re loving the Solys SmoothShave Razor and that it’s made shaving a quicker and more enjoyable experience for you. Knowing that your legs are smooth and that you no longer dread shaving is exactly the kind of feedback we love to hear!
We’re also glad that you appreciated the exfoliating glove and facial shaving head—we always strive to add those extra touches to make your experience even better.
Your kind words about our customer service truly mean a lot to us. It’s our goal to ensure every customer feels supported and valued.
Thank you again for taking the chance on Solys and for sharing your experience. We’re so happy to have you as a satisfied customer!
Great product
Great product! I had a small issue and customer service was fantastic in getting back very promptly and resolving quickly. Thank you again!
22 janvier 2025
Avis spontané
Réponse de Trysolys
Hi Tara,
Thank you so much for your kind feedback! We’re delighted to hear that you’re happy with the Solys SmoothShave Razor and that our customer service team could promptly resolve the issue you encountered.
Your satisfaction is very important to us, and we’re always here to ensure you have the best experience possible.
Thank you for choosing Solys, and if you ever need assistance in the future, don’t hesitate to reach out!
The first time I went to charge my…
The first time I went to charge my razor, it wouldn’t charge. I emailed customer service and they were very helpful. Even though it was past the 30 days, they sent me a new one no questions!
21 janvier 2025
Avis spontané
Réponse de Trysolys
Hi Pam,
Thank you for sharing your experience! We’re sorry to hear about the initial issue with charging your razor but are so glad our customer service team could assist you and provide a replacement promptly.
Your satisfaction is our top priority, and we’re happy we could ensure you’re enjoying the benefits of the Solys SmoothShave Razor. If you ever have any questions or need further assistance, we’re just an email away!
Thank you for choosing Solys, and we appreciate your kind words. <3
Terrible product. Unhelpful customer service.
Terrible product. Unhelpful customer service. Item was faulty on arrival, I was only offered a 50% refund even though they claim to have a 30 day money back guarantee. Shaver has now broken after using it once (performed very poorly) and I have been refused a refund as I bough the product 8 weeks ago.
22 janvier 2025
Avis spontané
Réponse de Trysolys
Hi!
Thank you for sharing your feedback. I’m sorry to hear that your experience with our product and service has been disappointing. We take such concerns very seriously and strive to improve wherever we can.
We apologize for the inconvenience caused by the faulty product and for any miscommunication regarding our 30-day money-back guarantee policy. While we aim to resolve issues quickly for items reported within the guarantee period, we understand your frustration regarding the timeline of your request.
Your feedback about the product's performance is noted, and we are continuously working to enhance its quality to better meet customer expectations. While a full refund isn’t possible due to the purchase falling outside our policy, we’d love the opportunity to make things right. Please reach out to us at info@trysolys.com , and we’ll do our best to offer a resolution.
Thank you again for your feedback—it helps us grow and improve.
I have loved this product since I…
I have loved this product since I received it! No more sore bumps and rashes and so much easier to do! The battery died on mine and for some reason it wouldn’t charge again so I messaged Solys, after sending a video of the problem they have said they are happy to send a new one in the post! Which I am chuffed about because I have missed having it!
21 janvier 2025
Avis spontané
Réponse de Trysolys
Hi!
Thank you for your wonderful review! We're so glad to hear that the Solys SmoothShave Razor has been working great for you and that it has helped with bumps and rashes. We're sorry about the charging issue, but we're thrilled that we could quickly resolve it for you. We hope you enjoy your replacement razor, and thank you for being a loyal customer! If you ever need anything else, don't hesitate to reach out. Happy shaving!
Happy customer
I just used the product once, but I would like to comment on service. It is very easy to contact them and the teams are there to help for any issues any time. Its not a scam. You can trust them 100%.
20 janvier 2025
Avis spontané
Réponse de Trysolys
Thank you so much for your kind review, Jasmin! We're thrilled to hear that you had a positive experience with our customer service team. We pride ourselves on providing great support and ensuring our customers feel confident in their purchase. Your trust means a lot to us, and we're here for you anytime you need assistance. We look forward to serving you again soon!
Lovely Customer Service
My razor was defective and would not turn on and they replaced it for me for free even outside of the return window because it was a Christmas gift. Very friendly customer service!
15 janvier 2025
Avis spontané
Réponse de Trysolys
Thank you so much for your thoughtful review, Robert! We're so happy to hear that we could help resolve the issue with your razor and make sure you had a positive experience, even outside of the return window. It's our priority to provide friendly and helpful service, and we're glad it made a difference for you. If you ever need anything else, we're here to assist you!
Good product after getting over hurdle of user error
When I first got this product I thought I got tricked into another Instagram purchase because I couldn’t get a smooth shave when using it for daily leg-shaving. Turns out it was user error! You’ve got to hold the razor perfectly perpendicular to your leg.. then it works like a dream!! Sadly though, after a couple of months it stopped turning on, even when fully charged. I reached out to customer service and since I was outside of the 30-day warranty they only asked that I write this review to receive a free replacement. I definitely wanted the replacement as it really is a huge help for personal hair hygiene. No razor bums on my legs or bikini area. So, there ya go! A great product!
8 janvier 2025
Avis spontané
Réponse de Trysolys
Hi Erin!
Thank you for sharing your honest and detailed experience with the Solys Razor! We’re so glad to hear that once you got the hang of using it, the shaver provided the smooth and irritation-free results you were hoping for—especially for your legs and bikini area.
We appreciate your patience with the initial learning curve and your feedback on how to use the shaver effectively; this is incredibly helpful for other users.
We’re sorry to hear about the issue you experienced with the shaver after a few months of use, but we’re happy that our team was able to offer a resolution for you. Customer satisfaction is very important to us, and your feedback will help us continue to improve both our products and services.
Thank you again for taking the time to write this review, and we hope you enjoy using your replacement shaver!
Worth it
Love it and customer service they are awesome after I had a issue with the razor that stop working they are sending me a replacement free of charge even after it pasted the 30 days. I highly recommend them. They take good care of there customer.
14 janvier 2025
Avis spontané
Réponse de Trysolys
Thank you so much for your glowing review, Ana!
We're so glad to hear that you love the product and had a great experience with our customer service team. It's our mission to ensure our customers are well taken care of, and we're happy we could resolve the issue for you.
Your recommendation means a lot to us, and we're always here to help if you need anything in the future!
I’m bald!!!
Recently received mine in the mail, it came quickly! Tested it on my arm first (dry). Then shaved (dry) and became a naked mole. Easy to use! Whole body took 15mins! It’s been two days and no itching, bumps, or irritation. Will try it in the shower next, I’m a bigger girl and was able to get to harder to reach area’s with ease. I missed nothing! I grow hair fast, so I did have stubble on the second day. Shaved again. No bumps or irritation!!! Could never do that with a traditional razor!! Well worth the price! Oh and charges fast and last long enough to hit everything two times.
11 janvier 2025
Avis spontané
Réponse de Trysolys
Thank you so much for your amazing review, Kathrine!
We're thrilled to hear that the Solys SmoothShave Razor has worked so well for you, especially with easy handling and no irritation. It's great to know that you're able to shave quickly and comfortably, even in hard-to-reach areas. We're glad you're enjoying the smooth results and the fast charging! We truly appreciate your feedback and are so happy to be part of your shaving routine.
If you ever need anything, don't hesitate to reach out!
Customer service, I was uneasy about buying yet another…
I was un easy about buying yet another shaver online. But I decided to go ahead and purchase Soly shaver. I really enjoy the circular shaver head as it removes all those pesky hairs on my chin and neck. Without leaving my skin hot and irritated. While I was having issues with the other shavers head, I emailed customer service and they were right on top of it. Happy to fix the issue and happy to send me a replacement.
Thank you for not making me jump through a hundred hoops in order to fix the problem. Making this be a more enjoyable interaction.
10 janvier 2025
Avis spontané
Réponse de Trysolys
Hi Aimee,
Thank you for taking the time to share your experience with the Solys Shaver! We’re so glad to hear that you’re enjoying the circular shaver head and that it’s been effective and gentle on your skin. It’s also wonderful to know that our customer service team was able to resolve your issue promptly and provide a smooth and positive resolution.
We truly appreciate your feedback—it helps us grow and ensure our products and services meet your expectations. If there’s anything we can do to further improve your experience or address any concerns, please don’t hesitate to reach out. Your satisfaction is our priority!
Thank you for choosing Solys, and we hope you continue to enjoy using your shaver!
Great product!
I was nervous getting the product since I found it online…I will be honest, I expected it not to work, however, I was pleasantly surprised. I’ve had my Solys for just about 2 months now, and I’ve noticed a huge difference in hair growth since! Not only does the product actually work, the company is very responsive to their emails and clearly work to make sure you are satisfied!
11 janvier 2025
Avis spontané
Réponse de Trysolys
Hi Isabella,
Thank you for taking the time to share your wonderful experience with the Solys Razor! We’re thrilled to hear that the product exceeded your expectations and that you’ve noticed such a significant difference in hair growth over the past two months.
Your kind words about our customer service mean a lot to us. Ensuring our customers are satisfied and supported is always a top priority, and it’s great to know that you felt well taken care of.
Thank you for trusting Solys, and we’re so glad you’re loving the results! If you ever have any questions or need assistance, don’t hesitate to reach out—we’re always here to help.
Great product
Great product, works really well,smooth finish no ingrown. Mine stopped working after a month but it was dealt with so quickly and kindly so no complaints , only praise .
9 janvier 2025
Avis spontané
Réponse de Trysolys
Thank you for your wonderful review, Isobel!
We’re so glad to hear that the razor gave you a smooth finish with no ingrown hairs. We’re sorry that it stopped working, but we’re happy that our team was able to resolve the issue quickly and kindly. Your praise means a lot to us, and we truly appreciate your understanding.
If you ever need anything else, we’re always here to help!
Decent customer service
The razor got a lot of use, but unfortunately broke after a few months; it stopped charging. Thankfully after only mild complaining, support were willing to replace it. Decent customer service.
10 janvier 2025
Avis spontané
Réponse de Trysolys
Hi Violet,
Thank you for sharing your experience with the Solys Razor and our customer service team. We’re sorry to hear about the issue you encountered with your razor but are glad we could provide a replacement to resolve the matter.
We appreciate your understanding and your feedback, which helps us improve both our product quality and support. If there’s anything more we can do to enhance your experience, please don’t hesitate to let us know.
Thank you for choosing Solys, and we hope you enjoy your replacement razor!
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