Great little shaver,was a bit dubious when I first bought because it took a while to arrive but have to say its very good,lots of different heads to fit onto it for nose trimmer,body shaver,leg shaver... Voir plus
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If I could leave zero stars, I would. Doesn’t actually do anything and still waiting to hear back from customer services about my return. Patronising lies from their social media team about havin... Voir plus
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I wasn't expecting the solys shaver to be as good ... But it shaves really quickly and just glides effortlessly over your skin and your skin is left smooth ... I'm actually not dreading shaving now an... Voir plus
L'entreprise a répondu
My first razor stopped working after one use but after I reached out to customer service, they were kind enough to send me a replacement despite the 30-day policy having ended. This shaver is a game c... Voir plus
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3,7
Moyen
84 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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My first razor stopped working after…
My first razor stopped working after one use but after I reached out to customer service, they were kind enough to send me a replacement despite the 30-day policy having ended. This shaver is a game changer! Might be the only thing that deters me from using a traditional razor.
11 juin 2025
Avis spontané
Réponse : Trysolys
Hi Abeer!
Thank you so much for your kind review! We're sorry to hear your first razor didn’t work out initially, but we’re thrilled our customer service team could turn things around for you. We're even more excited to hear that the replacement has been a game changer — that's exactly what we hope for!
If you ever need anything else, we’re always here to help. Welcome to the future of shaving!
Réponse : Trysolys
Hi Maireny!
Wow, thank you so much for the amazing review! We're so glad to hear you're loving the razor and really appreciate the recommendation. It means a lot to us! 😊
Thanks again for your support!
The best razor I’ve ever tried FOR SURE.
The best razor I’ve ever tried FOR SURE.
4 juin 2025
Avis spontané
Réponse : Trysolys
Wow, thank you so much Fernando! 🙌 We're beyond happy to hear it's the best razor you've ever tried for sure. That seriously means a lot to us.
Thanks for taking the time to leave a review! We’re so glad you’re loving it! 💛
It was really great
It was really great, definitely prefer using on dry skin (for legs and arms) it really great😊 definitely lives up to the hype!!!
1 juin 2025
Avis spontané
Réponse : Trysolys
Hi Diana,
Thank you so much for the lovely review! 😊 We're thrilled to hear you're loving it, especially on dry skin for your legs and arms. It means a lot to know it's living up to the hype for you!
Thanks again for sharing your experience, it really made our day. 💛
Wouldn’t recommend
Left my skin with small cuts, sore and irritated. Not waterproof at all and randomly started turning on constantly and then wasn’t easy to turn off.
25 mai 2025
Avis spontané
Réponse : Trysolys
Hi Laura,
We're really sorry to hear about your experience and truly appreciate you taking the time to share your feedback.
What you described is far from the quality and performance we aim to deliver, and we completely understand how frustrating this must have been. The issues with skin irritation and the product malfunctioning are definitely not typical, and we’d love the opportunity to make this right.
Please reach out to us directly at info@trysolys.com with your order number so we can assist you further—whether that’s through a replacement, a full refund, or another solution that works best for you.
Your satisfaction means a lot to us, and we’d love a chance to turn this around.
I've always had sensitive skin and got…
I've always had sensitive skin and got very very itchy after shaving with regular razors. I was able to get a smooth shave with no irritation with this razor! When I had some issues with it charging, the team was nice enough to send me a replacement as well.
30 avril 2025
Avis spontané
Réponse : Trysolys
Hi Adrienne!
Thank you so much for your kind words! We're thrilled to hear that our razor gave you a smooth, irritation-free shave — especially with sensitive skin, that means a lot.
We're also glad we could quickly resolve the charging issue and get a replacement to you. Your support truly means the world to our team.
Thanks again for taking the time to share your experience! 💛
I have purchased the razor around 3…
I have purchased the razor around 3 weeks ago. I have tried to use it following the steps in order to have the best results but it didn’t worked for me. Mainly what the razor was doing was just cutting the hair leaving it smaller but still able to be seen or felt when touching. Therefore I have decided to return the product as it was not working for me. I have contacted them, trying to get the full refund as stated on their website when I made the order and everywhere where I was reading before purchasing and after trying to find a solution ( Keeping the product and receiving 30% of my refund ) they have send me an email that all they can do to suit me is that I keep the product and they will give me back 50% of the price and in my case which I paid 60£ would be 30£ receiving back or I can proceed with the refund but I will have to pay for the costs of shipping back which is 50%. So either way I lose. Now, I am not upset for the fact that product didn’t worked as being advertised (we people are different, products can work on me but not on another person which is fine) I am upset with the fact that I will lose money for just wanting to try something which looked very good and according to the reviews was “amazing” . Why don’t you say clearly on the page before people buying it (as I am sure majority are feeling safe ordering knowing that in case of not working they will receive their money back) all details about refund? All you have on the site is that “FULL REFUND, NO QUESTIONED ASKED” or “WE’VE MADE RETURN MUCH EASIER” ! How you’ve made return much easier? I am disappointed on my experience. I would not recommend the razor but that’s because it didn’t worked for me, so feel free to try if you want to , but ask before trusting on their advertise about refund as you might be in the same situation as me now. One more time it has been proved that not everything that we see , it is actually as it shown and about the refund and dealing with it, if I could give less than 1 star I would.
4 mai 2025
Avis spontané
Réponse : Trysolys
Hi Stefania,
Thank you so much for taking the time to share your experience. We’re truly sorry to hear that the razor didn’t work out for you, and even more so that you felt disappointed by the refund process—we completely understand how frustrating that must have been.
We hear you, and we agree: not every product works the same way for everyone, and it’s completely fair to expect a smooth, transparent return process when something doesn’t meet your expectations. While our refund policy does include the option of a full refund with return shipping covered by the customer (as outlined at checkout), we completely understand how that may have felt unclear or at odds with what you read beforehand. That’s on us, and it’s feedback we’re taking seriously.
Our intention with offering the partial refund without return was to save you the added cost and hassle of shipping, but we understand that still felt like an unfair trade-off. We're genuinely sorry you felt let down. Your trust matters to us.
We’ll be reviewing how we communicate our policies more clearly across the website and checkout page—your message really highlighted how important that is.
Again, we appreciate your honesty and the chance to improve. If you’d be open to it, we’d still love to try and make this experience right for you—please feel free to email us directly at info@trysolys.com.
Wishing you all the best,
The Solys Team
Excellent shave, really impressed.
Positive experience, easy to use. Really good quick charging.
Smooth nick free shave. Mostly stubble free just the odd area not completely clear no matter how much I tried but only a tiny area affected. No rash very pleased.
2 mai 2025
Avis spontané
Réponse : Trysolys
Hi Kerry!
Thanks so much for taking the time to leave a review—we’re so glad to hear you’re impressed with the shave and had a positive experience overall! 🙌
We’re especially happy to know it gave you a smooth, nick-free result without any irritation. That’s exactly what we aim for.
Thanks again for being part of the Solys community 💛
Great razor
Great razor
Was working really well and I was getting a great shave no ingrown sand was really noticing a difference! Unfortunately mine stopped working but got in contact with the customer service and they sent me a new one even after the 30 day period.
18 avril 2025
Avis spontané
Réponse : Trysolys
Hi Olamide!
Thanks so much for your kind words! We're really glad to hear the razor was working well for you and making a noticeable difference—no more ingrowns is a win in our book! 😊
We're sorry to hear yours stopped working, but it's great to know our customer service team was able to get a replacement out to you quickly, even after the 30-day mark. We always want to make sure you're taken care of and back to getting those smooth shaves without the hassle.
Thanks again for taking the time to leave a review—we really appreciate it!
Great shave so smooth
1 avril 2025
Avis spontané
Réponse : Trysolys
Hi Nigel,
Thanks so much for the 5 stars! We're so glad you're loving the smooth shave—exactly what we aim for 🙌
Appreciate you taking the time to leave a review!
Gets a really close shave
Gets a really close shave! Easy to hold and move around tricker spots. Doesn't hurt at all and battery lasts a while. Customer support was top notch!
16 avril 2025
Avis spontané
Réponse : Trysolys
Hi Jayne,
Thanks so much for the amazing review! We're thrilled to hear you're loving how close the shave is—and that it's easy to use, even around those tricky spots. Comfort is key, so it's great to know there's no irritation and the battery life is holding up well for you!
Also, big kudos to our customer support team—we’ll make sure they see your kind words. 😊
Thanks again for sharing your experience!
Legit the best switch I have ever made
I am never going back to traditional razors after switching to Solys! Love the fact that they listen to their customers and released a newer version with more attachments too😍 Customer service is top tier as well! They always respond to all my questions and concerns. Highly recommend this razor❤️
4 avril 2025
Avis spontané
Réponse : Trysolys
Hi Venus,
Thank you so much for the amazing review! We're so happy to hear that making the switch to Solys has been such a positive experience for you—it means the world to know you’re loving it that much 💛
We’re always listening to feedback, so we’re thrilled that the updated version and new attachments hit the mark for you! And our customer service team will be so grateful for the shoutout—they truly care about helping however they can.
Thanks again for the love and for recommending us—it really means everything! ❤️
I’ve honestly never found a razor that can compare.
I’ve honestly never found a razor that could compare to this one, I have always struggled with razor burns, razor rashes, razor spots you name it used to get it, but using this razor I can honestly say has been the game changer for me I always had to wait a week between shaving until my razor spots went away but now I can use this everyday and get no spots or rash at all. 10000% recommend this product. And the softness you get after each use is honestly amazing. I’m never going back to normal razors again.
14 avril 2025
Avis spontané
Réponse : Trysolys
Hi Chloe,
Wow—thank you so much for sharing your experience! It means everything to hear that our razor has made such a difference for you. We know how frustrating razor burns, rashes, and spots can be, so to hear that you're now able to shave daily without any of that discomfort? That’s exactly why we do what we do 💛
And yes—the soft, smooth feeling after each use is one of our favorite things too! We’re so grateful for your recommendation and so glad you made the switch.
Thanks again for being part of the Solys community—we’re so happy to have you here!
Not Recommended
People are correct about it not leaving a "smooth" finish, despite their bold claim.
However, I was looking for something that wouldn't damage my skin due to my current health and upcoming surgery where I'm not allowed to shave 1 week before and 6 weeks after surgery, unless it's something like this that doesn't go against the grain or cause skin irritation.
I purchased mine in January, and today it has the same problem where it will not turn on despite cleaning the head, switching the head, and leaving on charge for an hour among other troubleshooting techniques.
After reading the most recent reviews, I have decided to cut my losses since my surgery is coming up, and I am buying the (surprisingly cheaper on Amazon) "Philips Lady Shaver Series 6000" which I hope is better since they are a brand I know and trust. Solys has lost my trust and I will be informing everyone I know who is considering purchasing this particular item to avoid it all costs.
In my opinion, this company sells scam products as it knowingly promises more than it can reasonably give and make next-to-no effort to rectify any customer based issues.
13 avril 2025
Avis spontané
Réponse : Trysolys
Hi Melody,
We’re truly sorry to hear about your experience, and we appreciate you taking the time to share it with us. We also want to wish you a smooth and successful recovery with your upcoming surgery — your health always comes first, and we completely understand the importance of finding a shaving solution that’s gentle on sensitive or healing skin.
We’re really saddened to hear that the product didn’t meet your expectations, and that you encountered performance issues despite troubleshooting. :( That’s definitely not the level of quality we strive to deliver to our customers. If there’s ever a defect or product failure, our team is committed to making things right — and we’d still be happy to assist you with a replacement or refund if you'd be open to it.
That said, your trust matters to us, and we never take it lightly. If something we promised didn’t match your experience, we sincerely apologize — that is never our intention.
If you’re willing, please reach out to us at info@trysolys.com so we can look into your order and ensure proper support was provided. Even if you’ve chosen to move on, we’d like to leave things on the best possible note.
Looking forward to hear from you 🙏
Disappointing Experience
Disappointing Experience – Defective Product Dishonest Customer Service. I purchased this shaver, but it stopped working after just one use and would not charge—even after trying multiple chargers. When I contacted customer service, they promised a replacement but asked me to write a positive review first. I refused, insisting that they send the replacement so I could test it and leave an honest review. After that, they stopped responding..and never sent the replacement.
I’m extremely disappointed, especially after seeing so many positive reviews. Now, I question whether those reviews were genuine or just a result of the same unethical tactics. I no longer trust this company and would not recommend their products.
Update; I've contacted the customer servise and I am happy to send screen shots of the conversation.. please refer to my emails with Christy .. I did not misunderstood anything, she stopped replying after I refused to submit the review and no replacement was send.. and I am not interested in going through this again ..it was a waste of time 😕
1 mars 2025
Avis spontané
Réponse : Trysolys
Hi Sally,
Thank you for sharing your experience, and we're truly sorry to hear that your razor stopped working after just one use—that's absolutely not the experience we want any of our customers to have.
We also want to clarify something important: we never require a review—positive or otherwise—as a condition for receiving a replacement. If this was misunderstood in any way during your communication with us, we sincerely apologize. Our policy is simple: if a customer receives a defective product and we have verified the damage/defect, we’ll replace it—no strings attached.
We’d love the chance to resolve this for you properly. Please reach out to us at info@trysolys.com with your order details so we can ensure a replacement is sent and make this right.
Your trust means everything to us, and we appreciate the opportunity to correct this situation. 🙏
I've had a great overall experience…
I've had a great overall experience with Solys and have purchased both their original and newer razor models. While I really appreciate the updated version for its additional attachments, I personally find that it doesn’t shave as effectively as the original. As a result, I use the newer model for its extensions and continue to rely on the original for shaving—it provides a much closer, smoother shave.
One concern I’ve encountered is with the waterproof claim. In my experience, wet shaving tends to cause issues with the razor, even though I never fully submerge it. Thankfully, their lifetime warranty has been a true lifesaver—each time I've had a problem, the razor was replaced without hassle.
Customer service has consistently been excellent. Despite the issues I’ve faced, the team has always been responsive and made things right. I do hope Solys can improve the waterproof reliability in future models. For now, I'm hesitant to use the razor with water, as I don’t want to risk damaging it again.
6 avril 2025
Avis spontané
Réponse : Trysolys
Hi Mel! <3
Thank you so much for taking the time to share your experience and for being a loyal Solys customer—we truly appreciate your support and your thoughtful feedback!
We're glad to hear that you've enjoyed using both the original and the newer razor models, and that our additional attachments have added value to your routine. That said, we really appreciate your honesty regarding the shaving performance and waterproofing concerns. Feedback like yours helps us continue to improve and innovate, and we've shared your comments with our product development team.
We're especially happy to hear that our lifetime warranty and customer service team have been there for you whenever you needed support. We take pride in making things right and standing behind our products, so it’s wonderful to know that you've felt well taken care of.
Your note about water use is important, and we completely understand your hesitation. While our razors are designed for wet use (but not full submersion), we're committed to further enhancing their durability and reliability in future versions.
Thank you again for sticking with us—we’re always striving to improve, and your voice helps guide us in the right direction.
Do NOT buy!!!
I’m sick of seeing all of these positive bot reviews, so here’s mine. This razor is absolute garbage. You can buy the same one on other websites for $12. It does not leave skin feeling “smooth” in fact, it leaves tiny hairs everywhere that make your skin feel prickly. It takes MULTIPLE passes to even get the hair down to that level. The ads are outright lies, the battery life is iffy, and their customer service must not exist. I tried to leave this review on their website but it literally won’t let me. It only allows 4 stars and up.
28 mars 2025
Avis spontané
Réponse : Trysolys
Hi Grace,
We’re really sorry to hear about your negative experience with our razor, and we truly appreciate you taking the time to share your feedback. Your concerns are important to us, and we want to make sure you're fully satisfied with your purchase.
First off, we apologize if the product didn’t meet your expectations. We take great care in crafting our razors to ensure they provide the best results, but it sounds like we missed the mark for you, and we truly regret that. If the razor isn’t performing as expected, please know that we stand by our satisfaction guarantee and would love to resolve this issue for you.
If you haven’t already, please reach out to our customer support team at info@trysolys.com. We’re here to help, whether it’s issuing a refund, helping with a replacement, or finding a solution that works for you. We’re committed to making this right and ensuring you get the experience you deserve.
We also appreciate your feedback about the review process, and we’ll definitely take that into consideration as we work to improve transparency and user experience across our platform.
Thanks again for your feedback, and we hope we can make things right for you.
Was not impressed at all
Was not impressed at all. Tried on my legs. I exfoliated first and used my shave oil. Id say shave is 4/10. Everyone raved on bikini area so I thought we'll I guess I'll give that a try... heckk no. After a trim it cut me in several places. Contacted company for a refund. There page says 30 days no questions asked. Heres to hoping I get my $$ back.
24 mars 2025
Avis spontané
Réponse : Trysolys
Hi Amanda,
We’re really sorry to hear that your experience didn’t meet your expectations. Your safety and satisfaction are incredibly important to us, and we sincerely apologize for the irritation and cuts you experienced, especially in the bikini area. This is definitely not the experience we want for our customers.
As for the refund, we want to make sure it’s taken care of promptly. Please reach out to us directly at info@trysolys.com, and our team will assist you with processing your refund.
The product just isn't that good...
The product just isn't that good, I regret not just buying a different one from the local shops so as I'd have an easy to return/exchange situation if needed. I didn't get a charging cord and they're claiming I did...it's now useless to me.
They offered me bonus products that they didnt have them in stock, they don't ship the bonus items and instead offered me a discount to buy more from them?! No thanks. Regret this purchase, not a good experience.
27 février 2025
Avis spontané
Réponse : Trysolys
Hi Elise,
Thank you for sharing your feedback, and we're really sorry to hear about your experience. We strive to make every order as smooth as possible, and it’s clear we missed the mark here. We understand your frustration about the charging cord and the bonus products, and we truly apologize for the inconvenience this has caused.
We’d love to make this right for you. If you’re open to it, please reach out to us directly at info@trysolys.com, and we’ll do our best to resolve the situation and find a solution that works for you.
Thank you for giving us the chance to improve, and we hope to restore your trust in us.
Absolutely love the Solys razor.
Absolutely love the Solys razor.
Best razor I have ever used.
When using normal razors I would always cut my legs 😬 but since using the Soly razor. NO MORE CUTS 😁😁
Skin always feels so smooth after after shave 🥰
Battery life is amazing 🤩 I get 2 full body shaves out of one charge, sometimes even 3.
I recently broke my leg, so was trying to find something that made shaving abit easier. What do you know, I come across the best razor in my search 😁
18 mars 2025
Avis spontané
Réponse : Trysolys
Hi Jess!
Wow, thank you so much for the amazing feedback!
We're thrilled to hear the Solys razor is making shaving easier and safer for you, especially with your leg injury. 😁 It’s fantastic that you’re enjoying the smooth results, and we’re so glad to hear about the long battery life too!
Your review really made our day, and we’re grateful you found us. If you ever need anything else or have more feedback, don’t hesitate to reach out!
Wishing you a speedy recovery! 🥰
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