My razor stopped working within the year warranty. However, the team was really easy to get in touch with, and were super fast in responding. They sent me a new one and that one works great! If nothin... Voir plus
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Lisez les avis des autres
I bought the SmoothShave Razor 2.0 last summer and I was very happy with it. Since their products are shipped from China, it took a bit to arrive (10 days, it was August; destination: Italy). Recently... Voir plus
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After using this product for three years I can say with confidence that it definitely makes a difference! I recently tried using another razor brand I used to use, and I immediately got razor bu... Voir plus
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If I could leave zero stars, I would. Doesn’t actually do anything and still waiting to hear back from customer services about my return. Patronising lies from their social media team about havin... Voir plus
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Coordonnées de contact
1840 Grant Park Lane, Los Altos, CA 94024, United States, 94024, Los Altos, Etats-Unis
- +1 815 683 0523
- info@trysolys.com
- trysolys.com
3,8
Bien
90 avis
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Disappointing Experience
Disappointing Experience – Defective Product Dishonest Customer Service. I purchased this shaver, but it stopped working after just one use and would not charge—even after trying multiple chargers. When I contacted customer service, they promised a replacement but asked me to write a positive review first. I refused, insisting that they send the replacement so I could test it and leave an honest review. After that, they stopped responding..and never sent the replacement.
I’m extremely disappointed, especially after seeing so many positive reviews. Now, I question whether those reviews were genuine or just a result of the same unethical tactics. I no longer trust this company and would not recommend their products.
Update; I've contacted the customer servise and I am happy to send screen shots of the conversation.. please refer to my emails with Christy .. I did not misunderstood anything, she stopped replying after I refused to submit the review and no replacement was send.. and I am not interested in going through this again ..it was a waste of time 😕
1 mars 2025
Avis spontané
Réponse de Trysolys
Hi Sally,
Thank you for sharing your experience, and we're truly sorry to hear that your razor stopped working after just one use—that's absolutely not the experience we want any of our customers to have.
We also want to clarify something important: we never require a review—positive or otherwise—as a condition for receiving a replacement. If this was misunderstood in any way during your communication with us, we sincerely apologize. Our policy is simple: if a customer receives a defective product and we have verified the damage/defect, we’ll replace it—no strings attached.
We’d love the chance to resolve this for you properly. Please reach out to us at info@trysolys.com with your order details so we can ensure a replacement is sent and make this right.
Your trust means everything to us, and we appreciate the opportunity to correct this situation. 🙏
I've had a great overall experience…
I've had a great overall experience with Solys and have purchased both their original and newer razor models. While I really appreciate the updated version for its additional attachments, I personally find that it doesn’t shave as effectively as the original. As a result, I use the newer model for its extensions and continue to rely on the original for shaving—it provides a much closer, smoother shave.
One concern I’ve encountered is with the waterproof claim. In my experience, wet shaving tends to cause issues with the razor, even though I never fully submerge it. Thankfully, their lifetime warranty has been a true lifesaver—each time I've had a problem, the razor was replaced without hassle.
Customer service has consistently been excellent. Despite the issues I’ve faced, the team has always been responsive and made things right. I do hope Solys can improve the waterproof reliability in future models. For now, I'm hesitant to use the razor with water, as I don’t want to risk damaging it again.
6 avril 2025
Avis spontané
Réponse de Trysolys
Hi Mel! <3
Thank you so much for taking the time to share your experience and for being a loyal Solys customer—we truly appreciate your support and your thoughtful feedback!
We're glad to hear that you've enjoyed using both the original and the newer razor models, and that our additional attachments have added value to your routine. That said, we really appreciate your honesty regarding the shaving performance and waterproofing concerns. Feedback like yours helps us continue to improve and innovate, and we've shared your comments with our product development team.
We're especially happy to hear that our lifetime warranty and customer service team have been there for you whenever you needed support. We take pride in making things right and standing behind our products, so it’s wonderful to know that you've felt well taken care of.
Your note about water use is important, and we completely understand your hesitation. While our razors are designed for wet use (but not full submersion), we're committed to further enhancing their durability and reliability in future versions.
Thank you again for sticking with us—we’re always striving to improve, and your voice helps guide us in the right direction.
Do NOT buy!!!
I’m sick of seeing all of these positive bot reviews, so here’s mine. This razor is absolute garbage. You can buy the same one on other websites for $12. It does not leave skin feeling “smooth” in fact, it leaves tiny hairs everywhere that make your skin feel prickly. It takes MULTIPLE passes to even get the hair down to that level. The ads are outright lies, the battery life is iffy, and their customer service must not exist. I tried to leave this review on their website but it literally won’t let me. It only allows 4 stars and up.
28 mars 2025
Avis spontané
Réponse de Trysolys
Hi Grace,
We’re really sorry to hear about your negative experience with our razor, and we truly appreciate you taking the time to share your feedback. Your concerns are important to us, and we want to make sure you're fully satisfied with your purchase.
First off, we apologize if the product didn’t meet your expectations. We take great care in crafting our razors to ensure they provide the best results, but it sounds like we missed the mark for you, and we truly regret that. If the razor isn’t performing as expected, please know that we stand by our satisfaction guarantee and would love to resolve this issue for you.
If you haven’t already, please reach out to our customer support team at info@trysolys.com. We’re here to help, whether it’s issuing a refund, helping with a replacement, or finding a solution that works for you. We’re committed to making this right and ensuring you get the experience you deserve.
We also appreciate your feedback about the review process, and we’ll definitely take that into consideration as we work to improve transparency and user experience across our platform.
Thanks again for your feedback, and we hope we can make things right for you.
Was not impressed at all
Was not impressed at all. Tried on my legs. I exfoliated first and used my shave oil. Id say shave is 4/10. Everyone raved on bikini area so I thought we'll I guess I'll give that a try... heckk no. After a trim it cut me in several places. Contacted company for a refund. There page says 30 days no questions asked. Heres to hoping I get my $$ back.
24 mars 2025
Avis spontané
Réponse de Trysolys
Hi Amanda,
We’re really sorry to hear that your experience didn’t meet your expectations. Your safety and satisfaction are incredibly important to us, and we sincerely apologize for the irritation and cuts you experienced, especially in the bikini area. This is definitely not the experience we want for our customers.
As for the refund, we want to make sure it’s taken care of promptly. Please reach out to us directly at info@trysolys.com, and our team will assist you with processing your refund.
The product just isn't that good...
The product just isn't that good, I regret not just buying a different one from the local shops so as I'd have an easy to return/exchange situation if needed. I didn't get a charging cord and they're claiming I did...it's now useless to me.
They offered me bonus products that they didnt have them in stock, they don't ship the bonus items and instead offered me a discount to buy more from them?! No thanks. Regret this purchase, not a good experience.
27 février 2025
Avis spontané
Réponse de Trysolys
Hi Elise,
Thank you for sharing your feedback, and we're really sorry to hear about your experience. We strive to make every order as smooth as possible, and it’s clear we missed the mark here. We understand your frustration about the charging cord and the bonus products, and we truly apologize for the inconvenience this has caused.
We’d love to make this right for you. If you’re open to it, please reach out to us directly at info@trysolys.com, and we’ll do our best to resolve the situation and find a solution that works for you.
Thank you for giving us the chance to improve, and we hope to restore your trust in us.
Absolutely love the Solys razor.
Absolutely love the Solys razor.
Best razor I have ever used.
When using normal razors I would always cut my legs 😬 but since using the Soly razor. NO MORE CUTS 😁😁
Skin always feels so smooth after after shave 🥰
Battery life is amazing 🤩 I get 2 full body shaves out of one charge, sometimes even 3.
I recently broke my leg, so was trying to find something that made shaving abit easier. What do you know, I come across the best razor in my search 😁
18 mars 2025
Avis spontané
Réponse de Trysolys
Hi Jess!
Wow, thank you so much for the amazing feedback!
We're thrilled to hear the Solys razor is making shaving easier and safer for you, especially with your leg injury. 😁 It’s fantastic that you’re enjoying the smooth results, and we’re so glad to hear about the long battery life too!
Your review really made our day, and we’re grateful you found us. If you ever need anything else or have more feedback, don’t hesitate to reach out!
Wishing you a speedy recovery! 🥰
Solys razor
I love this solys razor since I've been using it I have had no ingrowing hair's which I was always having with a traditional razor, I've also had no more red bums, no more irritation the only razor that has given me that. I would definitely recommend this razor to anyone who does want no more ingrowing hair's no more red bums and no irritation, and the customer service have been amazing to thank you all for your help.
5 mars 2025
Avis spontané
Réponse de Trysolys
Hi Toni,
Thank you so much for your wonderful feedback! We’re beyond happy to hear that the Solys Razor has been a game-changer for you, especially when it comes to ingrown hairs and irritation. 😊 It means the world to us that you’re recommending it, and we’re also thrilled to hear that our customer service has made a positive impact.
We truly appreciate your support, and if you ever need anything in the future, don’t hesitate to reach out. Thanks again for sharing your experience! 🥰
This razor is easy to use and leaves…
This razor is easy to use and leaves skin feeling silky smooth and I noticed my hair doesn't grow back as fast compared to a traditional razor.
1 mars 2025
Avis spontané
Réponse de Trysolys
Hi Jennifer!
Thank you so much for your awesome review!
We’re so glad to hear that the Solys Razor is making your shaving routine easier and leaving your skin silky smooth. It’s great to know you’ve noticed slower hair regrowth too – that’s exactly what we aim for! 😊
We appreciate your feedback and are thrilled to hear you’re loving the razor. If you ever need anything, feel free to reach out!
Doesn't pull hairs
I bought the razor cause I kept seeing ads for it. I have been wanting a good electric razor that didn't put my hairs while using it. This little thing, does just that. I love how I can dry shave or use it in the shower. It doesn't pull the hairs off my legs like some other brands I've used. When I shave with a regular razor I get itchy like crazy and this omits that.
I did have a problem with the razor and contacted support. They responded quickly and was very helpful. I was past my 30 days but they were able to send me a replacement. I'm truly happy with this product and the customer service I received.
28 février 2025
Avis spontané
Réponse de Trysolys
Hi Aurora!
Thank you so much for sharing your experience!
We’re thrilled to hear that the Solys Razor is everything you were looking for – no pulling, no itching, and the flexibility to shave both dry and in the shower. 😊
We’re also really glad our customer service team could assist you with the replacement. It’s awesome to know you’re happy with both the product and the support you received!
Thank you for your trust in us, and if you ever need anything, don’t hesitate to reach out!
Loved the razor
Loved the razor! Helped eliminate in grown hairs. Mine did stop working but had great customer service to get it replaced!
1 mars 2025
Avis spontané
Réponse de Trysolys
Hi ED,
Thank you so much for your feedback!
We’re so happy to hear the razor helped with ingrown hairs and that you loved it. 😊 We're sorry to hear yours stopped working, but we’re glad our customer service team could help you get a replacement quickly!
We truly appreciate your support and are always here if you need anything in the future. <3
This little device is pretty amazing
This little device is pretty amazing. It shaves super close to the skin and leaves looking as if it was shaved with a traditional razor. The feel won't be as smooth ofc but it looks the same. It's especially handy if u have PCOS, I literally have it in my purse at all times to keep those annoying chin and face hairs away. It prevents razor bumps, no need for water or shaving cream, and most importantly for me, no ingrowns. I use it mainly on my face, chin, and bikin area. For someone with PCOS. I cannot stress how much it improved my life. Customer service is also top tier.
27 février 2025
Avis spontané
Réponse de Trysolys
Hi Zee!
Thank you so much for sharing your incredible feedback!
We're beyond happy to hear that the Solys Razor has made such a positive impact, especially with managing PCOS. It’s great to know that it’s been a game-changer for your chin, face, and bikini area, and we’re thrilled that it’s helping prevent those annoying ingrown hairs and razor bumps. 😊
We’re also glad to hear that our customer service team made your experience even better – we really appreciate you recognizing that!
Thank you for trusting us, and if you ever need anything, don’t hesitate to reach out!
I had an issue with the razor but I…
I had an issue with the razor but I contacted the company and they got back to me super quickly! They helped me fix the problem and were very friendly! The razor works really well especially on longer hairs. It gives a nice clean shave that leaves no ingrown hairs unlike anything else I’ve tried! I would recommend this razor to people!
26 février 2025
Avis spontané
Réponse de Trysolys
Hi Abby,
Thank you so much for sharing your experience!
We're so glad we could help resolve the issue quickly and that you're happy with the razor now. It’s amazing to hear it’s working so well for you, especially on longer hairs – that’s exactly what we aim for! 😊 We really appreciate your recommendation and your kind words. If you ever need anything else, don’t hesitate to reach out!
Won't replace or refund faulty product
Unfortunately I had the same experience as the recent review below. Razor arrived in December and at first was fine but then in January it starting turning on by itself. It then wouldn't charge or turn on again at all. I sent a video demonstrating the issue and was told as it was past the 30 day limit there was nothing they could do. After a further email they offered 30% off a new razor. Avoid.
18 février 2025
Avis spontané
Réponse de Trysolys
Hi Emma!
We’re really sorry to hear about your experience and sincerely apologize for the inconvenience caused by the issues with your razor. We understand how frustrating it can be when a product doesn’t perform as expected, and we genuinely want to make this right for you.
While our standard policy is to assist within the first 30 days, we truly value our customers and want to ensure your satisfaction. Please reach out to us again, and we’d be happy to look into a replacement for you as we want to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to working with you to find a solution!
Piece of junk
Purchased in November 2024, haven't had to charge yet but only used 3 times and now won't turn on. I was required to send a video and then told I would only get a 30% discount to replace. (After 6 messages)
18 février 2025
Avis spontané
Réponse de Trysolys
Hi Laura,
Thank you so much for sharing your feedback, and we truly apologize for the frustration you've experienced with your Solys SmoothShave razor.
We want to make things right for you! While it seems there may have been some confusion about the replacement process, we are still more than happy to replace your razor. Please reach out to us again, and we’ll take care of everything for you.
Our team is here to ensure you're completely satisfied, and we’ll work with you to resolve this as quickly as possible.
Thank you for your patience, and we look forward to getting this sorted out for you soon! <3
After a few months I can still say I…
After a few months I can still say I LOVE this razor. It does absolutely everything it promises. Plus the customer service department is very responsive if you need any help. Would 100% recommend this product.
3 décembre 2024
Avis spontané
Réponse de Trysolys
Hi Lyndsey!
Thank you so much for your fantastic review! We’re thrilled to hear that you’re still loving your Solys Razor and that it’s delivering on its promises. It’s great to know that our customer service team was able to provide the support you needed as well. Your recommendation means the world to us!
If you ever need any assistance in the future, we’re always here to help. Thanks again for being a part of the Solys family!
Works great
The razor works great and gives a silky smooth skin. Although there was an issue with the battery, the customer service was kind enough to help me replace it even after the 30 day policy.
20 décembre 2024
Avis spontané
Réponse de Trysolys
Hi Maitri,
Thank you so much for your wonderful feedback! We’re so glad to hear that your Solys Razor is giving you silky smooth skin. We’re also happy that our customer service team was able to assist with the battery issue, even beyond our usual policy. Your satisfaction is important to us, and we’re thrilled we could resolve the matter for you.
If you ever need further assistance or have any other questions, don’t hesitate to reach out. We’re always here to help!
I really like this razor
I really like this razor. It is easy to operate and has definitely reduced the irritation on my skin
8 février 2025
Avis spontané
Réponse de Trysolys
Hi Alice,
Thank you so much for your kind review! We’re thrilled to hear that you’re enjoying your Solys Razor and that it’s helping to reduce irritation on your skin. It’s great to know that it’s easy to use and providing the results you were looking for.
If you ever need any assistance or have more feedback to share, we’re always here to help. Thanks for choosing Solys!
Love it! You won't be disappointed
Its been so nice to be able to use this for my legs amongst other things. This has been a saving grace. I would recommend this to everyone.
6 novembre 2024
Avis spontané
Réponse de Trysolys
Hi Tiana,
Thank you so much for your wonderful review! We’re thrilled to hear that your Solys Razor has been a saving grace and is working so well for your legs and beyond. It’s always great to know that our product is making such a positive impact on your routine.
We truly appreciate your recommendation, and if you ever need any assistance or have more feedback to share, we’re always here to help!
Great customer service
I did have an issue with my Solys shaver, however, I reached out to customer service and they were extremely helpful and were able to solve my issue right away. The shaver works great and I would definitely recommend it.
4 février 2025
Avis spontané
Réponse de Trysolys
Hi Diane,
Thank you for sharing your experience! We’re so happy to hear that our customer service team was able to assist you and resolve the issue promptly. It’s great to know that your Solys shaver is working perfectly now, and we truly appreciate your recommendation!
If you ever need any further assistance or have any more feedback to share, we’re always here to help. Thanks again for choosing Solys!
Great product
Great product. Sharp blades and a strong metal handle. I can shave last minute dry and not have any issue. I prefer to shave in the shower after scrubbing my legs with the he exfoliating mitt. The only draw back is handling sharp blades. Maybe that's user error. Otherwise, it's probably the nicest razor I've owned.
6 février 2025
Avis spontané
Réponse de Trysolys
Hi The Hanna Clan,
Thank you so much for your thoughtful review! We’re thrilled to hear that you’re enjoying the sharp blades and sturdy metal handle of your Solys Razor. It’s great to know that it’s working well for your last-minute shaves and that it pairs nicely with your exfoliating mitt!
We totally understand the concern with handling sharp blades, and we always recommend taking extra care during use to ensure a safe and smooth experience. We’re glad you find it to be one of the best razors you’ve owned!
If you ever have any questions or need tips on using your razor, feel free to reach out. We’re here to help!
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