My razor stopped working within the year warranty. However, the team was really easy to get in touch with, and were super fast in responding. They sent me a new one and that one works great! If nothin... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I bought the SmoothShave Razor 2.0 last summer and I was very happy with it. Since their products are shipped from China, it took a bit to arrive (10 days, it was August; destination: Italy). Recently... Voir plus
L'entreprise a répondu
After using this product for three years I can say with confidence that it definitely makes a difference! I recently tried using another razor brand I used to use, and I immediately got razor bu... Voir plus
L'entreprise a répondu
If I could leave zero stars, I would. Doesn’t actually do anything and still waiting to hear back from customer services about my return. Patronising lies from their social media team about havin... Voir plus
L'entreprise a répondu
Coordonnées de contact
1840 Grant Park Lane, Los Altos, CA 94024, United States, 94024, Los Altos, Etats-Unis
- +1 815 683 0523
- info@trysolys.com
- trysolys.com
3,8
Bien
90 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Good customer service
I bought this razor and loved it, unfortunately after a couple of months it stopped working, however I emailed customer services and they offered to send a replacement! Fantastic customer service
10 janvier 2025
Avis spontané
Réponse de Trysolys
Thank you for your wonderful review, Hannah! We're so happy to hear that you loved the razor and that our customer service team could assist you with the replacement. We strive to ensure all of our customers have a positive experience, and we're thrilled we could resolve the issue for you. If you ever need anything else, we're always here to help!
product + customer service = 10/10!
I was really impressed: I’m the QUEEN of ingrown after shaving. I actually stopped shaving for a while because my skin was just more comfortable! So I was amazed that this provided a smooth shave with zero ingrowns. To top it off, I was dumb and left my shaver in the shower (don’t do that!) and it rusted. I emailed Solys and they were kind enough to send me a replacement head. Lesson learned! Impressed with the product and the customer service.
10 janvier 2025
Avis spontané
Réponse de Trysolys
Thank you so much for your fantastic review, Kelsie!
We're thrilled to hear that the Solys SmoothShave Razor gave you a smooth shave without any ingrown hairs—it's great that it worked so well for your skin! We're also happy that our customer service team could help with the replacement head. We appreciate your feedback and are glad you had such a positive experience with both the product and our team.
If you ever need anything, don’t hesitate to reach out!
Kind thoughtful helpful fast
9 janvier 2025
Avis spontané
Réponse de Trysolys
Thank you so much for your kind words, Kelly! We're so glad to hear that you had a positive experience with our service. We strive to be thoughtful, helpful, and fast in assisting our customers, and your feedback means a lot to us. If you ever need anything else, we're here to help!
I bought the shaver a couple of months…
I bought the shaver a couple of months ago and was very impressed with it, that is until a month later when it started to struggle. I emailed the customer service team to explain the issue and sent a video to show the issue, it seemed to be a mechanical failure due to no fault of my own. Although outside of the 30 day money back guarantee, the very helpful and kind team have agreed to send me a replacement shaver. I am delighted as I do really love the shaver, so I hope that this will be a one off issue and I will now be happy with the shaver for the long term. Thanks to Christy for her help and kind nature.
9 janvier 2025
Avis spontané
Réponse de Trysolys
Thank you so much for your thoughtful review, Chloe!
We’re so glad to hear that you love the razor and that our customer service team could assist you with a replacement, even outside of the 30-day guarantee. We’re happy that you were able to share your experience with us, and we truly hope this was just a one-off issue. A special thanks to Christy for her help, and we’re always here if you need anything else.
We look forward to you enjoying your shaver for the long term!
Customer service was amazing at…
Customer service was amazing at responding and fixing what I needed. I had an issue with my razor and I was instantly set up for a replacement. The razor works amazing and I would recommend to others.
8 janvier 2025
Avis spontané
Réponse de Trysolys
Thank you so much for your great review, Marissa!
We're thrilled to hear that you had a smooth experience with our customer service team and that we could quickly resolve the issue with your razor. We're also happy that the razor works well for you, and we truly appreciate your recommendation.
If you ever need any further assistance, we're here to help!
Great at getting rid of ingrown and…
Great at getting rid of ingrown and stubble. Perfect for face. Can’t recommend more
7 janvier 2025
Avis spontané
Réponse de Trysolys
Thank you for your wonderful review, Jessica!
We're so happy to hear that the razor works great for getting rid of ingrown hairs and stubble, and that it’s perfect for your face. We really appreciate your recommendation, and we're glad the product is making such a positive difference for you.
If you ever need anything else, don’t hesitate to reach out!
A great example of good customer service
The razor worked for a little while and seemed to be doing its job well but then had a problem in turning itself on in the middle of the night which was a bit scary and it wouldn't turn off!
I contacted Christy who said that even though I was outside the 30 day return policy date (due to it being bought as a present) she'd arrange a replacement which I thought was a great example of what customer service should be - so cheers to Christy!
4 janvier 2025
Avis spontané
Réponse de Trysolys
Thank you for your review, Mr. Entecott!
We’re so sorry to hear about the issue you experienced with the razor, but we're glad that Christy could assist you in arranging a replacement, even outside the return policy. We really appreciate your understanding and are happy that our customer service was able to meet your expectations. A big shout-out to Christy for providing excellent service!
If you need anything else, we’re always here to help. <3
Christy was extremely helpful when I…
Christy was extremely helpful when I had an issue with the razor as it didn’t work. She was super quick with responding to my emails. She was quick with updates on my issues. When she said she would get back to me she kept her word. She is a great example of a person that cares and shows it.
3 janvier 2025
Avis spontané
Réponse de Trysolys
Thank you so much for your kind review, Almhy!
We’re thrilled to hear that Christy was able to assist you so effectively and provide quick updates on your issue. We take great pride in having team members like her who are dedicated to offering exceptional customer service. Your feedback means a lot to us, and we’re glad you had such a positive experience.
If you need anything further, don’t hesitate to reach out!
Sarah T
Sarah T. was extremely helpful when I had an issue with a lost package. She was super quick with responding to my emails. She was quick with updates on my issue. When she said she would get back to me she kept her word. She is a great example of a person that cares and shows it. She deserves a raise!!
21 novembre 2024
Avis spontané
Réponse de Trysolys
Hi Shaniece,
Thank you so much for your wonderful review. We’re thrilled to hear that Sarah was able to support you so promptly and thoughtfully!
We’re proud to have team members like Sarah who truly care and go the extra mile to help our customers. Your kind words mean a lot, and we’ll be sure to pass this along to her and the rest of our team.
Thanks again for being part of the Solys community!
Warm regards,
Solys Support Team
Great customer support
Sarah T was super helpful and attentive with my query. Great customer experience :)
29 novembre 2024
Avis spontané
Réponse de Trysolys
Hi Rachel,
Thank you so much for your kind words! We’re thrilled to hear that Sarah provided such helpful and attentive support; she truly embodies the care we strive to offer every customer.
We’re glad your experience was a positive one, and we’re always here if you need anything else.
Warm regards,
Solys Support Team
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