Tudagrass Avis 

Absolutely terrible experience ordered last Monday was supposed to be next day delivery phoned Thursday and they said it’s been lost in transit (how can you loose a 6x4 meter of astroturf) they then said they will send another on express delivery again (next day delivery) now 5 days since it’s been “sent” and still no sign or any further forward of where my grass is, they have now said it’s going to take 5 days for a refund absolutely shambolic company and customer service avoid at all costs.update after asking me to remove my bad review Now after 2 weeks they have said the grass has arrived on Thursday and signed for I didn’t receive it or sign for it it then appears on Saturday left lying in my car park, won’t be using this company again.

I would not recommend this composite decking company at all. Their customer service was very disappointing. When I called about returning 7 items out of my order of 67, they could not even find the correct order details in their system. They also told me there is only a 30 - day return policy. This is not a chair or a small item that can be checked in one day - it is a full garden project that depends on builders and installation timelines.

I paid around £1,500 for the full order, but because of their return policy and delivery charges, I will only receive around £100 back after paying £35 delivery costs. This is very frustrating considering it was only a small part of the order being returned. Today is 30th day so she still is going to add 20% off. Avoid , avoid, avoid. Company is a joke.

I would strongly recommend finding a local supplier instead, where you can discuss everything properly before buying and avoid these kinds of issues.

Highly recommend fantastic product quick delivery and great communication very pleased

Quick delivery and high quality - look expensive

Excellent customer service. Driver who delivered composite decking was helpful and put the decking in the area I requested.

Excellent service with a very quick delivery. The artificial grass (marmaris) looks great. )The driver was very obliging.
Highly recommend

Great quality grass very compatible. The grass I bought was Monaco I think.

Communication about delivery is very poor, one driver arrived with a very heavy roll of artificial grass. I was at work since I had no idea when it was being delivered.
My partner needs a new hip so she couldnt help and the poor delivery driver spent at least 20 minutes struggling on his own to get the roll of grass into the garden.
All credit with the guy he persevered till he got it in even risking injury to do so.
He went the extra mile and should be commended for his efforts but communication needs to be improved in terms of delivery I would have happily taken the day off to accept delivery had I been given any info on when it was supposed to be here.

Products that I have had have been great. Customer service interaction is top notch. The products were easy to use and install and look great finished. My friends have been complimentary of the finished look so that makes me happy

Bought a cordless artificial grass sweeper. Works really really well lightweight and efficient. Delivery service was spot on. Would definitely buy from this company again.

Excellent service , excellent products ( I bought the decking), and excellent delivery, ( Andy was friendly and efficient). And of course the price was excellent too. Thank you.

The most wonderful company to deal with - from receiving a sample, placing the order, contacting customer services (as I needed to move the date of delivery), to the most wonderful delivery driver (Andy). The product itself is outstanding quality compared with composite product purchased from elsewhere beforehand. It was transported with the upmost care. I could not be happier. Thank you, Tuda, for being an absolute pleasure from start to finish. Highly recommend!

Ordered 4.8m grey composite decking, with the fixings.
Absolutely spot on from start to finish.
No fuss delivery.
Great quality product.
Looks great now the decks completed.

Good communication and top quality product.

Had delivery of trims to finish an ongoing project, the colour they sent is nothing like all the other products that they supplied, yet they claim that they’re all anthracite grey. The first couple of products supplied were anthracite, last delivery they wares silver colour, they won’t accept their mistake at all. I’m very disappointed with their reaction with this, I thought they were a decent company!!

Absolutely great experience from start to finish, excellent communication with reference to delivery dates and the delivery drivers were very hands on and polite. Highly recommend

Absolutely excellent product ( I had composite decking) which looks great and was really simple to put together
Also delivery went like clockwork and driver went above and beyond when helping to unload
Absolutely 💯 recommend TudaGrass

I got a great deal while an offer was on. The quality was great and my garden looks amazing.

The quality of the Tuda schools yellow artificial grass is as good as 3 other company’s but was £6 per sq Metre cheaper.

Great communication regarding and ordering and questions about delivery.
Also the delivery of an excellent decking boards product.
Also a mention regarding helpful delivery driver.
Thank you