What the heck k has happened this is disgusting weak rubbish - it doesn’t even taste like tea! I can’t believe how bad it is. I ordered straight from the company because I thought my last box must hav... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I was able to purchase the jars of Typhoo tea directly from your website, since they are becoming so difficult to find in nearby shops. Instant Typhoo tea is a brilliant product and so convenient and... Voir plus
L'entreprise a répondu
I recently contacted Typhoo about some tea bags we purchased I received a very quick response to my email. I've noticed that the boxes we have bought now have less packaging so the bags are just loos... Voir plus
L'entreprise a répondu
I had a problem with quality control - several boxes in a row were plagued with split or unglued edges so I ended up throwing a lot of them away. After contacting Customer Services, they very kindly... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
It's arguably Britain's best cuppa. Established in the UK in 1903, it always delivers that great British tea moment.
Coordonnées de contact
Unit 3-4 Severnside Trading Estate, Textilose Road, M17 1WA, Manchester, Royaume-Uni
- 0800 633 5650
- support@typhoo.co.uk
- typhoo.co.uk
3,9
Bien
195 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The tea bags were faulted
The tea bags were faulted - numerous empty or nearly empty bags in the box. I phoned then was asked to email with photos. I was sent a replacement box but was left feeling as if the company were not that bothered.
13 août 2026
Réponse de Typhoo
Thank you for your feedback,
We’re very sorry to hear about the faulty tea bags and, more importantly, that you were left feeling as though we didn’t care about your experience. This is certainly not the level of service we aim to provide.
We’re pleased we were able to arrange a replacement, but we completely understand that this does not take away from the frustration you experienced. We take the issue of empty or nearly empty tea bags very seriously and have introduced additional quality control checks within our manufacturing process to help prevent this from happening again.
Thank you for taking the time to share your feedback. We genuinely appreciate you bringing this to our attention and are sorry that your experience fell short of the standard we expect.
Kind Regards,
Bethany
The Typhoo Team
When parting the tea bags the…
When parting the tea bags the perferatons do not work therefore it tears the tea bags open
15 août 2026
Réponse de Typhoo
Thank you for taking the time to share your feedback,
We’re very sorry to hear that the perforations on the tea bags did not work as they should, causing the bags to tear when being separated. We completely understand how frustrating and disappointing this must have been.
We take feedback like this very seriously and have since introduced additional quality control checks within our manufacturing process to help prevent this from happening again.
Please contact our Customer Service team with your details so we can look into this for you.
support@Typhoo.co.uk
Thank you for bringing this to our attention and for taking the time to share your experience.
Kind Regards,
Bethany
The Typhoo Team
Would have given 5 but took longer than…
Would have given 5 but took longer than expected to reply. When you did get in touch Bethany was excellent.
15 août 2026
Réponse de Typhoo
Thank you for your honest feedback. We’re sorry that our initial response took longer than expected, and we completely understand how frustrating that can be.
We’re delighted to hear that Bethany was able to provide excellent support once she got in touch. We’ll be sure to pass your kind words on to her. Thank you for your patience and for taking the time to share your experience with us.
Kind Regards,
The Typhoo Team
Réponse de Typhoo
Thank you for the great feedback !
Thanks for your support and enjoy your cuppa!☕
Kind Regards,
Bethany
The Typhoo Team
Had a couple of boxes of bags where the…
Had a couple of boxes of bags where the teabags were not sealed…what a mess. a they did replace them but it was a pain.
22 avril 2026
Réponse de Typhoo
Thank you for taking the time to share your feedback.
We’re really sorry to hear about the issue with the unsealed teabags and the mess this caused. We completely understand how frustrating and inconvenient this must have been, and we apologise that resolving it was a hassle for you.
We’ll certainly pass your comments on to the relevant team,
Kind Regards,
Bethany
The Typhoo Team
Réponse de Typhoo
Thank you for your kind feedback!
We’re delighted to hear that you were happy with our communication and support.
Enjoy your cup of Typhoo tea !
Kind Regards,
Bethany
The Typhoo Team
They understood my problem and acted…
They understood my problem and acted straight away, very good service
5 août 2026
Réponse de Typhoo
Thank you for your review
We’re really pleased our team could understand the issue and resolve it quickly for you. Providing great service is so important to us, and we truly appreciate your feedback. ☕️
Kind Regards,
Bethany
The Typhoo Team
Great customer service
1 août 2026
Réponse de Typhoo
Thank you so much for your lovely feedback!
We’re delighted you had a great experience with our customer service.
We really appreciate your support! ☕️
Kind Regards,
Bethany
The Typhoo Team
The new blend stinks
The new blend stinks, the packaging all bags in one box, previously 6 individual foil wrapped packets, keeping tea fresh. Go back to old recipe or better still give your customers the choice,of both. Your loosing customers by fixing something that was not broken. You are up against big players in the tea market, people are very much addicted to a certain flavour , blend and we don't like change.
21 août 2026
Avis spontané
Réponse de Typhoo
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear how disappointed you are with the new blend and packaging.
We made these changes as part of our efforts to reduce packaging and our environmental impact, but we completely understand that for our customers, the taste and freshness of their favourite cup of tea are incredibly important. We appreciate that even a small change can make a big difference when you’ve been enjoying the same blend for years.
We’ve shared your comments with our team, including your suggestion of offering a choice between the old and new formats.
Thank you again for your feedback
Kind Regards,
Bethany
The Typhoo Team
Réponse de Typhoo
We're delighted your order arrived on time and safely packaged. We hope you’re enjoying your Typhoo tea! ☕️
Kind Regards,
Bethany
The Typhoo Team
Quick delivery
30 juillet 2026
Réponse de Typhoo
We’re delighted your Typhoo tea arrived quickly. Enjoy your cuppa! ☕️
Kind Regards,
Bethany
The Typhoo Team
A surprise package from Typhoo
I didn't expect a packet of teabags,that was a surprise and a thank you . I only brought this to your attention with the other teabags because they kept breaking up in the cups .
29 juillet 2026
Réponse de Typhoo
Thank you for great feedback!
We will ensure our quality teams review the batch
Kind Regards,
Bethany
The Typhoo Team
Great tea very speedy delivery saves…
Great tea very speedy delivery saves messing around with tea bags. Love it
5 août 2026
Réponse de Typhoo
Thank you for your great review!
We’re delighted you’re enjoying your Typhoo tea and that our speedy delivery makes keeping your cup topped up nice and easy.
Happy sipping! ☕️
Kind Regards,
Bethany
The Typhoo Team
Very good tea
23 juillet 2026
Réponse de Typhoo
Thank you for the lovely feedback!
There’s nothing better than a good cuppa! ☕
Kind Regards,
Bethany
The Typhoo Team
Typhoon for. All!!
Sir, just to be able to acquire this in my postcode is a bonus, thank you.
Prompt response & delivery,
A very good service all round!!
29 juillet 2026
Réponse de Typhoo
Thank you so much for your lovely review!
We’re really pleased to hear you’re able to get your favourite Typhoo tea in your postcode and that you were happy with our service and speedy delivery.
Thanks for your support and enjoy your cuppa!☕
Kind Regards,
Bethany
The Typhoo Team
How annoying
How annoying. Just purchased a box of 240 typhoo tea bags, and what a disappointment. I don’t have a complaint against the quality of the tea BUT the perforation between the tea bags is not up to the job. When separating the duo bags on virtually ever occasion one of the bags ruptures and tea leaves are spilt over the kitchen work surface. So I am getting one tea bag use from 2 teabags. I certainly will not be buying Typhoo tea in the future.
Update, having been in touch with typhoo as requested issue resolved. Thank you
10 août 2026
Avis spontané
Réponse de Typhoo
Thank you for your feedback,
We’re really sorry to hear about your experience. While we’re pleased you enjoy the quality of our tea, we completely understand how frustrating it must be when the bags don’t separate as they should. This isn’t the experience we want for our customers, and we’d like the opportunity to put this right.
Please contact our Customer Service team with your details so we can look into this for you.
support@Typhoo.co.uk
Thank you for bringing it to our attention.
Kind Regards,
Bethany
The Typhoo Team
Instant response
Instant response. Listened to what I saId and reacted quickly and positively. Made me feel valued as a customer.
17 juillet 2026
Réponse de Typhoo
Thank you for your kind feedback.
We’re delighted to hear that our team responded promptly and made you feel valued as a customer. Your satisfaction is very important to us, and we truly appreciate your support of Typhoo. ☕
Kind Regards,
Bethany
The Typhoo Team
Perforation issue
My first contact with customer service was immediately dealt with. Once I submitted the correct required information, within a few days the replacement had been approved for delivery. This would have been a fantastic opportunity to send a few of free teaser products to test other varieties of Typhoo range. This didn’t happen which I was surprised, I would also like to thank all the staff involved in making the product and the replacement team 👍👍👍
14 juillet 2026
Réponse de Typhoo
Thank you for your kind review and for your valuable feedback.
We are pleased to hear that our Customer Service team was able to assist you promptly. We appreciate your suggestion regarding samples of other varieties and will share this with the relevant team.
Thank you for your continued support of Typhoo.☕
Kind Regards,
Bethany
The Typhoo Team
Absolutely love Typhoo Tea
Absolutely love Typhoo Tea - just wish they still did the loose leaf tea as it was far superior to any other.
16 juillet 2026
Réponse de Typhoo
Thank you for choosing Typhoo, and we hope you enjoy your tea!☕
We will ensure your comments are passed onto our product development teams regarding the loose tea.
Kind Regards,
Bethany
The Typhoo Team
Réponse de Typhoo
Thank you for the great feedback, we will ensure your great feedback is passed to our customer service team !
Enjoy your next cup of Typhoo Tea ☕
Kind Regards,
Bethany
The Typhoo Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.