What the heck k has happened this is disgusting weak rubbish - it doesn’t even taste like tea! I can’t believe how bad it is. I ordered straight from the company because I thought my last box must hav... Voir plus
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Lisez les avis des autres
I was able to purchase the jars of Typhoo tea directly from your website, since they are becoming so difficult to find in nearby shops. Instant Typhoo tea is a brilliant product and so convenient and... Voir plus
L'entreprise a répondu
I recently contacted Typhoo about some tea bags we purchased I received a very quick response to my email. I've noticed that the boxes we have bought now have less packaging so the bags are just loos... Voir plus
L'entreprise a répondu
I had a problem with quality control - several boxes in a row were plagued with split or unglued edges so I ended up throwing a lot of them away. After contacting Customer Services, they very kindly... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
It's arguably Britain's best cuppa. Established in the UK in 1903, it always delivers that great British tea moment.
Coordonnées de contact
Unit 3-4 Severnside Trading Estate, Textilose Road, M17 1WA, Manchester, Royaume-Uni
- 0800 633 5650
- support@typhoo.co.uk
- typhoo.co.uk
3,9
Bien
195 avis
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Fed up with Typhoo
I’ve been a Typhoo drinker for years, but the quality has gone downhill badly. Our latest 440‑bag pack was so weak it barely coloured the water. This isn’t the first time either — we had a similar issue a couple of years ago.
I submitted a full complaint with batch details, photos, and everything they asked for. Weeks passed with no reply. When I chased them, they claimed they “never received” my complaint and asked me to resend all the information again — photos, batch code, expiry date, store, location, receipt.
I’m not jumping through hoops for a second time. If Typhoo can’t even acknowledge a complaint properly, never mind resolve it, then what’s the point.
My wife and I have now switched to Tetley, which at least makes a decent cup of tea.
Very poor product quality and even poorer customer service. Typhoo has lost a loyal customer.
This reply does not reflect my experience.
My complaint was submitted correctly, more than once, and I received no acknowledgement until I chased it.
The issue here was not an “email update” — it was repeated poor handling of a long‑standing quality problem that I had already reported in the past.
Your team only contacted me after I posted this public review, and even then I was asked to resubmit the same photos, batch codes and details yet again. After years of being a loyal customer, this has been extremely disappointing.
I have now moved on to another brand, and my review reflects the full experience so other customers can make an informed choice.
Update: My complaint was submitted correctly, more than once, and I received no acknowledgement until I chased it.
The issue here was not an “email update” — it was repeated poor handling of a long‑standing quality problem that I had already reported in the past.
Your team only contacted me after I posted this public review, and even then I was asked to resubmit the same photos, batch codes and details yet again. After years of being a loyal customer, this has been extremely disappointing.
I have now moved on to another brand, and my review reflects the full experience so other customers can make an informed choice.
11 juin 2026
Avis spontané
Réponse de Typhoo
Thank you for your feedback.
We are sorry that we did not receive your initial complaint. Following Typhoo's recent acquisition, our customer contact email address was updated, which may have caused some confusion.
Our Customer Service team has now been in contact with you, and we are working to resolve the matter as quickly as possible. We appreciate you bringing this to our attention and thank you for your patience and understanding.
Kind regards,
Bethany
The Typhoo Team
No hassle replacement
No hassle replacement. I haven't opened packet yet ( bought another bag waiting on replacement) so I hope they are OK.
3 juin 2026
Réponse de Typhoo
Thank you for your feedback!
Enjoy your next brew! ☕
Kind Regards,
Bethany
The Typhoo Team
I had couple of boxes of tea bags
I had couple of boxes of tea bags , some of them split and wasted then I took photos and send the company, they send me a box of tea bags on post.
3 juin 2026
Réponse de Typhoo
We're delighted to hear that customer service team were helpful and able to resolve this.
We really appreciate your feedback!
Kind Regards,
Bethany
The Typhoo Team
Réponse de Typhoo
Thank you for your feedback.
We're delighted to hear you found Typhoo Tea to be good value for money.
We appreciate your support and hope you continue to enjoy every cup! ☕
Kind Regards,
Bethany
The Typhoo Team
Very easy to order from website
Very easy to order from website. Quick delivery in very secure boxes. Would recommend to all. PS my wife loves the cold tea flavours.
22 mai 2026
Réponse de Typhoo
Thank you for your kind review. We're delighted you enjoyed the ordering experience and delivery, and it's great to hear your wife loves our cold tea flavours.
Thanks for recommending Typhoo Tea!☕
Kind Regards,
Bethany
The Typhoo Team
Substandard brew
I still can not brew a decent strong cup of tea with 1 teabag. The colour of the cuppa is a very pale gray instead of a nice warm brown and to be honest is tastes like hot water with milk. I have contacted Typhoo and the customer service was excellent but unfortunately I have to stand by my opinion. The gesture of goodwill was very much appreciated.
28 mai 2026
Réponse de Typhoo
Thank you for your feedback.
We're sorry to hear that our One Cup blend wasn't strong enough for your taste. As our lightest everyday blend, it is designed for a milder brew, but we appreciate that many tea drinkers prefer a stronger cup.
As this was initially resolved with a goodwill replacement, we're disappointed to hear you're still not satisfied.
We appreciate your comments and will pass them on to our team.
Kind Regards,
Bethany
The Typhoo Team
Leaking Tea Bags
Bought a packet of 440 from Amazon. Bags not properly sealed loose tea everywhere. Sent a mail to customer services explaining that although I was refunded they should look at their manufacture process as the machine obviously has a problem. Just got some blurb about looking into it and how the quality was good. - not impressed. It seems to be an on- going problem as other clients have also complained. Waken - up Typhoo!
21 mai 2026
Avis spontané
Réponse de Typhoo
Thank you for your feedback.
We're sorry to hear about the packaging issue and appreciate you taking the time to highlight a potential manufacturing concern.
Your comments have been shared internally, and we remain committed to continually improving both our products and customer experience.
Thank you again for bringing this matter to our attention.
Kind regards,
Bethany
The Typhoo Team
First class response with clear and…
First class response with clear and concise solutions..
14 mai 2026
Réponse de Typhoo
Thank you for your kind review.
We're delighted to hear that you received excellent service. Your feedback means a lot to us!
Kind regards,
Bethany
The Typhoo Team
You replaced the item
You replaced the item very quickly and the person i spoke to was very helpful and polite she understood what I was saying and I understood her.
20 mai 2026
Réponse de Typhoo
Thank you for your review. we're so pleased to hear our team was helpful and friendly.
Kind Regards,
Bethany
The Typhoo Team
The tea best ever but when ripping 2tea…
The tea best ever but when ripping 2tea bags u lose 20% because you end up ripping 1 of the tea bags because there not insufficient perforations in them
18 mai 2026
Réponse de Typhoo
Thank you for your feedback and for your kind comments about our tea.
We're sorry to hear you've experienced difficulty separating the tea bags and that some have torn as a result.
We appreciate you bringing this to our attention, and we'll share your comments with our packaging team as we continuously review ways to improve our products.
Kind regards,
Bethany
The Typhoo Team
Réponse de Typhoo
Thank you for your review. We're delighted we could help quickly and achieve a positive outcome for you. We really appreciate your feedback!
Kind regards,
Bethany
The Typhoo Tea Team
Typhoo great company to deal with
Spoken to typhoo and found them very helpful and friendly and the tea great too
11 mai 2026
Réponse de Typhoo
Thank you for your kind review. We're so pleased to hear our team was helpful and friendly, and that you're enjoying our tea. Thanks for choosing Typhoo!
Kind regards,
Bethany
The Typhoo Team
Réponse de Typhoo
Thank you for your review. We're pleased to hear that you received very good service from our team.
Kind regards,
Bethany
The Typhoo Team
Excellent service
8 mai 2026
Réponse de Typhoo
Thank you for your kind review.
We're delighted to hear that you received excellent service. Your feedback means a lot to us.
Kind regards,
The Typhoo Team
Réponse de Typhoo
Thank you for taking the time to leave us a review. We're delighted to hear that you received good service and that your order arrived on time.
We really appreciate your support and hope you continue to enjoy your Typhoo Tea.
Kind regards,
Bethany
The Typhoo Tea Team
I gave advice on how the product was…
I gave advice on how the product was defective, Typhoo went out of their way to replace it. Replacement package arrived promptly. Really enjoy the product, excellent customer service!
22 avril 2026
Réponse de Typhoo
Thank you for your lovely feedback!
We’re so pleased you’re enjoying your Typhoo tea and that our team could help.
Enjoy your next brew! ☕
Kind Regards,
Bethany
The Typhoo Team
Minor complaint
Contacting Typhoo regarding an issue with a box of teabags. I was dealt with promptly and with a satisfactory outcome. I could not fault the way I was dealt with.
29 avril 2026
Réponse de Typhoo
Thank you for taking the time to leave your review.
We’re really pleased to hear that your issue was handled promptly and that you were satisfied with the outcome.
We’ll be sure to share your kind feedback with our customer care team, they’ll really appreciate it!
Kind Regards,
Bethany
The Typhoo Team
New Typhoo blend does Not have the oOO !!
Have been using Typhoo one cup (Blue/red/white Box) now for years, they have always been a lovely flavour , round individual T bags wrapped in foil for freshness.
Was shocked a few weeks ago when I got my normal delivery & thought they had sent wrong T Bags , box is now red/white/black, T Bags are in two's joined & not foil wrapped for freshness. I Then realised they had updated the packaging, But OMG the taste is awful they have totally messed with the flavour & now these are undrinkable Yuk Yuk. Also split when trying to separate them to. I now have 4 boxes to go into the bin as they are awful & disgusting taste. Looks like after all these years I will be having to find a new T Bag as these are not drinkable . Typhoo you have really messed this blend up & saying its new & improved is a laugh !!.
3 avril 2026
Avis spontané
Réponse de Typhoo
Thank you for taking the time to share your feedback, and we’re really sorry to hear how disappointed you’ve been with the recent changes to our tea bags.
We recently changed to rectangular tea bags to become more environmentally friendly. However, We understand how frustrating it is when a product you’ve enjoyed for years no longer delivers the taste and quality you expect. Your comments about the flavour, packaging, freshness, and the tea bags splitting apart have been noted and will be shared directly with our product team for review.
We truly value loyal customers like you, and we’re sorry this experience has let you down. If you’re willing, please contact our customer care team directly with the batch details from your boxes so we can investigate further and try to make this right for you.
As we don't have your contact details to call you directly, I have sent the request information link, if you can please complete this at your earliest convenience.
Thank you again for your honest feedback, it helps us improve.
Kind Regards,
Bethany
The Typhoo Team
I joy the typoo tea i fine it a present…
I joy the typoo tea i fine it a present taste good quality for the price
10 avril 2026
Réponse de Typhoo
Thank you for the great feedback !
Enjoy your next cuppa ☕
Kind Regards,
Bethany
The Typhoo Team
cellent service from my enquiry and…
Excellent service from my enquiry and happy with outcome.
16 avril 2026
Réponse de Typhoo
Thank you for your feedback, we’re glad you had a great experience and are happy with the outcome !
Enjoy your next cuppa ☕
Kind Regards,
Bethany
The Typhoo Team
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