I recently contacted Typhoo about some tea bags we purchased I received a very quick response to my email. I've noticed that the boxes we have bought now have less packaging so the bags are just loos... Voir plus
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Lisez les avis des autres
I was able to purchase the jars of Typhoo tea directly from your website, since they are becoming so difficult to find in nearby shops. Instant Typhoo tea is a brilliant product and so convenient and... Voir plus
L'entreprise a répondu
I had a problem with quality control - several boxes in a row were plagued with split or unglued edges so I ended up throwing a lot of them away. After contacting Customer Services, they very kindly... Voir plus
L'entreprise a répondu
What the heck k has happened this is disgusting weak rubbish - it doesn’t even taste like tea! I can’t believe how bad it is. I ordered straight from the company because I thought my last box must hav... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
It's arguably Britain's best cuppa. Established in the UK in 1903, it always delivers that great British tea moment.
Coordonnées de contact
Unit 3-4 Severnside Trading Estate, Textilose Road, M17 1WA, Manchester, Royaume-Uni
- 0800 633 5650
- support@typhoo.co.uk
- typhoo.co.uk
3,9
Bien
196 avis
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A répondu à 92 % de ses avis négatifs
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After getting in touch with photos of…
After getting in touch with photos of the damaged t bags,they sent me a replacement box straight away,no problem
9 janvier 2026
Réponse de Typhoo
Thank you for taking the time to share your experience. We’re sorry to hear about the issue with the tea bags, but we’re really pleased we could put things right quickly for you. Thanks for bringing it to our attention, and we hope you enjoy your replacement box ☕️
Kind Regards,
Bethany
The Typhoo Team
had what I ordered came quickly thanks
6 janvier 2026
Réponse de Typhoo
Thank you for the great feedback! Enjoy your tea, and thanks for choosing Typhoo ☕️
Kind Regards,
Bethany
The Typhoo Team
Excellent customer service from the…
Excellent customer service from the young lady that I contacted. All sorted very quickly
6 janvier 2026
Réponse de Typhoo
Thanks for taking the time to share this! We’re delighted our team could help and resolve things so quickly Enjoy your next cuppa!
Kind Regards,
Bethany
The Typhoo Team
Excellent and prompt delivery.
15 décembre 2025
Réponse de Typhoo
Thanks for your feedback! We’re thrilled you’re pleased with the delivery.
Kind Regards,
The Typhoo Team
Réponse de Typhoo
Thank you for your kind words! We’re thrilled to hear your order arrived promptly and that you’re happy with the product. We appreciate your support!
Kind Regards,
Bethany
The Typhoo Team
Réponse de Typhoo
Thank you for the great feedback !
Kind Regards,
Bethany
The Typhoo Team
Réponse de Typhoo
Thank you for your kind feedback! We’re delighted to hear you were happy with our service.
Kind Regards,
Bethany
The Typhoo Team
Typhoo Helpfel Customer Service.
The response was excellent 👏 after complaint about Tea Bags leaking and the girl on phone so pleasant & helpful also sent out Box of Teabags which is very appreciated 👍
4 décembre 2025
Réponse de Typhoo
Thank you for your feedback. We’re glad our team could resolve your concern quickly and that you found our service helpful and pleasant
Kind Regards,
Bethany
The Typhoo Team
I got what I ordered in a couple of…
I got what I ordered in a couple of days..excellent service. Susan.
10 décembre 2025
Réponse de Typhoo
Thank you for taking the time to leave a review, Susan. We’re glad to hear you received your order within a couple of days and were happy with our service.
Kind Regards,
Bethany
The Typhoo Team
can't seem to get it any more in the…
can't seem to get it any more in the shops, typhoo sent it very quickly with free postage.
22 décembre 2025
Réponse de Typhoo
Thank you for sharing your experience. We’re glad we could deliver quickly and include free postage.
Kind Regards,
The Typhoo Team
Réponse de Typhoo
Thank you for your feedback. We’re pleased you enjoy our tea, and we understand your concerns around pricing. Your comments have been noted and shared with the team.
Kind Regards,
The Typhoo Team
Réponse de Typhoo
Thanks for your feedback! Great to hear you’re happy with your order.
Kind Regards,
The Typhoo Team
Réponse de Typhoo
Thanks for your feedback!
Kind Regards,
The Typhoo Team
You still only get an 'Oooo' with Typhoo!
I thought that I wouldn't ever drink the worlds best tea again until I found that I could order them direct. None of my local supermarket seem to stock them any longer.
So I was overjoyed when I discovered that they are still in existence & the ability to order direct!
Still my favourite tea and the delivery was good/on time.
27 novembre 2025
Réponse de Typhoo
Thank you for taking the time to leave such a lovely review. We’re delighted to hear you were pleased to find us again and that ordering direct worked well for you. It’s wonderful to know we’re still your favourite tea, and we’re glad your delivery arrived on time.
Kind Regards,
The Typhoo Team
Parcel arrived promptly
Parcel arrived promptly
I cannot find this product in any shop so was pleased to find in on line .
21 novembre 2025
Réponse de Typhoo
Thanks so much for letting us know, we’re glad your parcel arrived quickly! We’re really pleased you were able to find your favourite Typhoo online.
Enjoy your cuppa, and thanks for choosing Typhoo!
Kind Regards,
The Typhoo Team
Réponse de Typhoo
Thanks for your feedback! We’re glad you enjoyed our quick delivery
Kind Regards,
The Typhoo Team
Your tea has been the only one I have…
Your tea has been the only one I have bought for at least 15 years,,, I love the smooth flavour I hope you will continue to produce it for many more years.
19 novembre 2025
Réponse de Typhoo
Thank you for your kind words! We’re thrilled you’ve enjoyed our smooth tea for so long and look forward to many more years of bringing you the same great flavour!
Kind Regards,
The Typhoo Team
I looked everywhere for this product…
I looked everywhere for this product and couldn’t find it anywhere, so was very pleased to find it on sale at typhoo. It’s the only tea that my elderly mother drinks.
14 novembre 2025
Réponse de Typhoo
Thank you so much for your lovely feedback! We’re delighted you were able to find it on our site, and even more pleased to know it’s the tea your mother enjoys. It means a lot to us to continue providing the blends people truly rely on. If you ever need help finding products in the future, please don’t hesitate to reach out we’re always happy to help.
Kind Regards,
Bethany
The Typhoo Team
Customer services excellent
Apart from the ease of being able to order online, and their packing and delivery times being good. The company its self is so great. I recently emailed customer services with a question about a product and they responded very very quickly. As if I wasn't already a life time customer, they have solidified this with their responses.
5 novembre 2025
Réponse de Typhoo
Thank you for your kind review. We are delighted to hear that our ordering process, delivery service, and customer support have met your expectations. Your continued loyalty is greatly valued, and we look forward to serving you in the future.
Kind Regards,
Bethany
The Typhoo Team
Have Typhoo lost all their faithful tea drinkers?
As per the other reviewers, after Typhoo were "rescued" perhaps a year ago, I bought my usual 240 box of tea bags only to find the bags had changed shape and were no longer packed in foil packs to keep them fresh. This was disappointing enough but the taste had also changed and not for the better. I have only bought typhoon for over 30 years. It stopped that day. Seeing the other comments why on earth did they do this? I'm still searching for a tea I like as much as the "old" typhoo.
23 novembre 2025
Avis spontané
Réponse de Typhoo
Thank you for taking the time to share your feedback and for being a loyal customer for over 30 years. We’re very sorry to hear that your recent experience did not meet the expectations set by our traditional product. We recently updated our packaging and removed the foil to reduce waste and make our products more eco-friendly. We continually review our blends and packaging to ensure quality and freshness, and your comments will be shared with our team as we strive to provide the tea our customers know and love.
We are keen to ensure your concerns are addressed and would be happy to speak with you further. As we don't have your contact details to call you directly, I have sent the request information link, if you can please complete this at your earliest convenience.
Kind Regards,
Bethany
The Typhoo Team
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