I recently contacted Typhoo about some tea bags we purchased I received a very quick response to my email. I've noticed that the boxes we have bought now have less packaging so the bags are just loos... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I was able to purchase the jars of Typhoo tea directly from your website, since they are becoming so difficult to find in nearby shops. Instant Typhoo tea is a brilliant product and so convenient and... Voir plus
L'entreprise a répondu
I had a problem with quality control - several boxes in a row were plagued with split or unglued edges so I ended up throwing a lot of them away. After contacting Customer Services, they very kindly... Voir plus
L'entreprise a répondu
What the heck k has happened this is disgusting weak rubbish - it doesn’t even taste like tea! I can’t believe how bad it is. I ordered straight from the company because I thought my last box must hav... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
It's arguably Britain's best cuppa. Established in the UK in 1903, it always delivers that great British tea moment.
Coordonnées de contact
Unit 3-4 Severnside Trading Estate, Textilose Road, M17 1WA, Manchester, Royaume-Uni
- 0800 633 5650
- support@typhoo.co.uk
- typhoo.co.uk
3,9
Bien
196 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Typhoo
Thanks for your review! Glad you loved the product and fast delivery
Kind Regards,
Bethany
The Typhoo Team
More plastic than product
More plastic than product. Couldn’t believe the amount in it when I opened it.
17 novembre 2025
Avis spontané
Réponse de Typhoo
Thank you for taking the time to share your feedback,
We’re really sorry to hear this, that’s not the experience we want anyone to have with Typhoo. Please know that we take feedback like this very seriously. Over the past few months, we’ve been working closely with our in-house manufacturing team to strengthen quality checks and improve packaging.
We are keen to ensure your concerns are addressed and would be happy to speak with you further. As we don't have your contact details to call you directly, I have sent the request information link, if you can please complete this at your earliest convenience.
Kind Regards,
Bethany
The Typhoo Team
I always buy Typhoo one cup teabags and…
I always buy Typhoo one cup teabags and as I could not find them in any supermarket I decided to try your website. Such a relief that I could have them delivered direct to me. It was easy to order and they came in a couple of days. The price was reasonable.
20 octobre 2025
Réponse de Typhoo
Thank you so much for your lovely feedback! We’re delighted to hear that you were able to find your favourite Typhoo one cup teabags through our website and that your order arrived quickly and easily.
We’re thrilled to keep your tea cupboard stocked and look forward to serving you again soon!
Warm regards,
The Typhoo Team
Been trying to get QT for my 92 year…
Been trying to get QT for my 92 year old neighbour as it's not on the shelves now so looked on the Typhoo site he is now a happy elderly gentleman with a good supply, delivery could not believe really quick and will be back for his next order.
☕️☕️☕️☕️☕️
22 octobre 2025
Réponse de Typhoo
Thank you so much for your lovely review! We’re delighted to hear your neighbour is enjoying his favourite cuppa again. It’s great to know your order arrived quickly, we really appreciate your support!
Kind Regards,
Bethany
The Typhoo Team
Réponse de Typhoo
Thank you for your review! We’re so pleased your order arrived on time and that you’re happy with our service.
Kind Regards,
The Typhoo Team
Réponse de Typhoo
We’re so glad you’re happy with your Typhoo tea and our fast service. ☕🙂
Kind Regards,
The Typhoo Team
A bag of shite
Every single time you use a typhoo teabag it leaks tea leaves, you end up with a cup full of tea leaves no point having tea bags if they don't work ,ABSOLUTE SHITE WILL NEVER BUY AGAIN!!!!.
10 octobre 2025
Avis spontané
Réponse de Typhoo
Thank you for taking the time to share your feedback,
We’re really sorry to hear this, that’s not the experience we want anyone to have with Typhoo. Our teabags should never leak tea leaves, and we completely understand how disappointing it must be to end up with a cup that isn’t enjoyable.
Please know that we take feedback like this very seriously. Over the past few months, we’ve been working closely with our in-house manufacturing team to strengthen quality checks on our teabag materials and sealing process.
We are keen to ensure your concerns are addressed and would be happy to speak with you further. As we don't have your contact details to call you directly, I have sent the request information link, if you can please complete this at your earliest convenience .
Kind Regards,
Bethany
The Typhoo Team
Tea bags now sub standard and poorly packaged
I purchased several boxes of tea bags today (some for my friend!) when I arrived home, I find they are now very poorly packaged in flimsy boxes which do not even keep them in a hygienic manner, let alone contribute to keeping the contents fresh. The bags are now square rather than the regular round. The bags are in twos, which do not separate easily, many split due to the poor covering, some even damaged in the box. The bag material appears to be poorer quality, the perforated point to split the bags is rather ineffective. I purchase Typhoo as they have been, for many years, packed well in foil wrapped packs of 40, keeping the contents fresh, and a great cup of tea.
To say we are very disappointed is an understatement. Unfortunately I am not able to return them to the supermarket, otherwise I would return the 6 unopened boxes. The quality is very second rate in comparison to the round well packaged Typhoo tea bags I have been purchasing for many years.
I submitted a complaint only to be fobbed off with excuses of eco friendly packaging. Bethany was not vaguely interested and would not forward it to the complaints team. Bad show Typhoo.
FINALLY got a response from a supervisor. If I have a problem, return them to the retailer. Only option.
This is really not the retailers responsibility, it’s Typhoo.
27 octobre 2025
Avis spontané
Réponse de Typhoo
Thank you for taking the time to share your feedback,
We’re truly sorry to hear about your disappointment with our recent packaging and tea bag changes, and we completely understand your frustration. This certainly isn’t the experience we want our loyal customers to have, and we appreciate you taking the time to share your feedback in such detail.
Our move to more sustainable packaging is part of our commitment to reducing environmental impact, but we recognise that quality, freshness, and ease of use must never be compromised. Your comments have been passed directly to our Quality and Product Development teams for review, as we continue to refine our new format based on customer feedback like yours.
We’re very sorry to hear that you felt your concerns weren’t taken seriously, that’s absolutely not the level of care or service we aim to provide. We truly appreciate you taking the time to share your experience, and we apologise that our response left you feeling dismissed.
We are keen to ensure your concerns are addressed and would be happy to speak with you further. As we don't have your contact details to call you directly, I have sent the request information link, if you can please complete this at your earliest convenience .
Kind Regards,
The Typhoo Team
Typhoo needs a zero stars option!
The new typhoo teabags need a zero stars option!
The taste is nothing like it was previously; it’s bitter, too strong and rather unpleasant. This smacks of cost cutting wrapped up in all kinds of BS and the result is dreadful. After drinking typhoo all my life I am changing to a different brand. Did you really think people wouldn’t notice when you produced this rubbish??
9 septembre 2025
Avis spontané
Réponse de Typhoo
Thank you for taking the time to share your feedback,
We’re really sorry to hear how disappointed you’ve been with our tea recently, we know how important a good cuppa is, especially for someone who has enjoyed Typhoo for so long.
We haven’t cut corners on quality, but we have recently updated our blend and teabag design as part of a wider sustainability and sourcing review. That said, we absolutely take on board your feedback that the taste isn’t hitting the mark for you.
Our team is actively reviewing comments like yours, and your experience will be shared directly with our blend specialists. If you’d be open to it, we’d love to understand more about the batches you’ve tried so we can investigate further. Please contact our customer service team at support@typhoo.co.uk
Kind Regards,
Bethany
The Typhoo Team
I have used typhoo for the last…
I have used typhoo for the last 26years,but the new square tea bags are terrible. Flavour has totally changed from satisfactory to a bitter taste, tea bags rip to shreds when separated leaving loose tea in my cup. Please, go back to the original format
6 août 2025
Avis spontané
Réponse de Typhoo
Thank you for taking the time share your feedback,
We’re sorry to hear about your recent experience with the Typhoo tea bags you purchased.
Typhoo has recently transitioned to square tea bags to enhance manufacturing efficiency and reduce waste, as part of our broader commitment to sustainability and minimising our environmental impact.
Since Typhoo was acquired by Supreme PLC, we have been dedicated to revitalising the brand following its administration. This includes significant investments in improved sourcing, refined blending, and enhanced quality control — all now based at our newly established facility in Gloucester.
We value your feedback and are keen to address your concerns directly. Please don’t hesitate to contact us at your convenience on 0330 024 2323.
Kind Regards,
Bethany
The Typhoo Team
Typhoo bags are a JOKE !!!!!
Typhoo tea bags are a JOKE !!!!!! I recently bought 2 boxes of them only to find every other day there is loose tea floating around in my cup which I absolutely detest . If I wanted loose tea then I would have bought loose tea leaves !!!! Loose tea leaves are a big NO NO for me . I got in touch with their customer support team who sent me another 2 boxes of the same which I threw away in the bin . I did ask for a refund as I was NOT happy with their tea but they insisted & assured me the tea bags were a bad one off batch . That wasn’t the case . These 2 new boxes were also a JOKE !!!! They’re in the bin too . TYPHOO YOUR TEA BAGS ARE ABSOLUTELY RUBBISH . Goodbye ?!!!!!!!!
1 août 2025
Avis spontané
Réponse de Typhoo
Thank you for taking the time to share your feedback.
We sincerely apologise for your recent experience with our tea bags.
Typhoo has recently been acquired by Supreme PLC, and we’ve brought our manufacturing operations back in-house. We are now based at our new manufacturing facility in Gloucester, where we have made significant investments in sourcing, blending, and quality control to enhance the overall quality of our products.
These changes have been implemented in the past few weeks as part of our commitment to restoring and maintaining the high standards our customers expect from Typhoo Tea.
Unfortunately, we are unable to offer a refund as we do not hold or manage store transactions. However, I can see that our Customer Service team previously issued a replacement as a gesture of goodwill to help resolve the matter at the time. This was arranged in response to concerns raised following Typhoo’s administration and the transitional period thereafter.
Please note that our team is not able to check individual tea bag batches, especially those produced prior to our takeover and the implementation of in-house quality control processes.
We are keen to ensure your concerns are addressed and would be happy to speak with you further. Please don’t hesitate to contact us at your earliest convenience on 0330 024 2323.
Kind Regards,
Bethany
The Typhoo Team
Foil packed Tea bags spliting on edge…
Foil packed Tea bags spliting on edge and depositing tea leaf in the water. It looks like the crimping edge on the round tea bags is off centre.
Trrid square version but having to seperate them was a problem as unless you're very careful they too rip.
Not happy customer.
Heather
16 juillet 2025
Avis spontané
Réponse de Typhoo
Thank you for taking the time to write a review,
We are genuinely sorry to hear about your recent experience with our tea bags. We completely understand how frustrating this must be and it’s certainly not the quality you should expect from Typhoo.
We take great care in sourcing quality ingredients and maintaining high standards in manufacturing and packaging.
We’d also like to let you know that Typhoo was recently acquired by Supreme PLC, and we’ve now brought our manufacturing operations back in-house. As part of this transition, our team is working hard on an improved blend and packaging quality to ensure a better experience for all our customers.
If you can please give us a call at your earliest convenience on 0330 024 2323, we will be more than happy to get this resolved for you.
We look forward to speaking to you soon,
Kind Regards,
Bethany
The Typhoo Team
Splitting teabags, very annoying
I love Typhoo tea but for the past year the bags keep splitting and the tea falls out into the water. I have put up with this, although frustrating, but I’ve had enough now. Unfortunately I bought a couple of dozen boxes of 240 from B&M when they were only £3.49 so I am stuck with them. I’m off to Tetley.
10 juillet 2025
Avis spontané
Réponse de Typhoo
Good Morning,
Thank you for taking the time to write a review,
We are genuinely sorry to hear about your recent experience with our tea bags. We completely understand how frustrating this must be and it’s certainly not the quality you should expect from Typhoo.
We take great care in sourcing quality ingredients and maintaining high standards in manufacturing and packaging.
We’d also like to let you know that Typhoo was recently acquired by Supreme PLC, and we’ve now brought our manufacturing operations back in-house. As part of this transition, our team is working hard on an improved blend and packaging quality to ensure a better experience for all our customers.
If you can please give us a call at your earliest convenience on 0330 024 2323, we will be more than happy to get this resolved for you.
We look forward to speaking to you soon,
Kind Regards,
Bethany
The Typhoo Team
Tea bags all seem to burst when lifting…
Tea bags all seem to burst when lifting them out of the teacup leaving tea leafs in the tea! Its recommended to use a tea strainer if this happens?? If I had a tea strainer I would buy tea and NOT tea bags, the whole point of tea bags is to NOT have remnants of tea leaves in your cup spoiling your cuppa. Going back to Tetley as Typhoo are just not my favourite any more.
6 juin 2025
Avis spontané
Réponse de Typhoo
Good Afternoon,
We're sorry to hear about your experience with our tea. We take great care in sourcing quality ingredients and maintaining high standards in manufacturing and packaging. If something goes wrong, we're committed to thoroughly investigating it with our Quality Control and Technical team to resolve the matter.
We have sent you a link to complete that just asks for some basic contact details so we can contact you.
If you can please give us a call at your earliest convenience on 0330 024 2323, we will be more than happy to get this resolved for you.
We look forward to speaking to you soon,
Kind Regards,
Bethany
Team Typhoo
On the 4th may I left a review and…
On the 4th may I left a review and typhoo ask me to call them I have rang 4 times and it just rings out what is the point of asking me to contact them when they don’t answer plus a purchased a 440 bag of typhoo tea bags and they are hit and miss and all my water is put though a filter so it must be the tea bags
19 mai 2025
Avis spontané
Réponse de Typhoo
Good Afternoon,
We're sorry to hear about your experience with our tea. We take great care in sourcing quality ingredients and maintaining high standards in manufacturing and packaging. If something goes wrong, we're committed to thoroughly investigating it with our Quality Control and Technical team to resolve the matter.
We are sorry you weren't able to get through to our team yesterday. We have sent you a link to complete that just asks for some basic contact details so we can contact you.
If you can please give us a call at your earliest convenience on 0330 024 2323, we will be more than happy to get this resolved for you.
We look forward to speaking to you soon,
Kind Regards,
Bethany
Team Typhoo
Update:
Thank you for taking the time to speak with me on the phone this afternoon,
We hope to keep you as a valued customer,
Please let me know if you require anything else in the meantime,
Kind Regards,
Bethany
The Typhoo Team
240 bad teabags
Bought a 240 tea bag box. Opened the foil and there was an overwhelming odour of paint, I left the tea bags out overnite to air,made no difference !. Made a cuppa but the smell and taste were horrible,won't be drinking that again ! How much plastic is in the teabags i wonder....
7 mai 2025
Avis spontané
Réponse de Typhoo
Good Afternoon,
We're sorry to hear about your experience with our tea. We take great care in sourcing quality ingredients and maintaining high standards in manufacturing and packaging. If something goes wrong, we're committed to thoroughly investigating it with our Quality Control and Technical team to resolve the matter.
Our tea bags are made from a lightweight, plain, multi-phase, heat sealable tissue compromised of a special blend of technical polymer fibers, abaca, and other selected cellulosic fibers.
If you can please give us a call at your earliest convenience on 0330 024 2323 and ask for Bethany, we will be more than happy to get this resolved for you.
Alternatively we have sent you a link to complete that just asks for some basic contact details.
We look forward to speaking to you soon,
Kind Regards,
Bethany
Team Typhoo
Not nice and we were loyal!
We have always been loyal Typhoo tea drinkers and we have noticed in the last few purchases the tea has got weaker and weaker. It is tasteless and the colour is grey rather than brown. We are massively disappointed and we will be seeking other brands to meet our tea expectations! Sadly, it’s time to leave the brand!
7 mai 2025
Avis spontané
Réponse de Typhoo
Good Afternoon,
We're sorry to hear about your experience with our tea. We take great care in sourcing quality ingredients and maintaining high standards in manufacturing and packaging. If something goes wrong, we're committed to thoroughly investigating it with out Quality Control and Technical team to resolve the matter.
Typhoo tea recently enhanced its blend. Each bag now contains 10% more tea.
If you can please give us a call at your earliest convenience on 0330 024 2323 and ask for Bethany, we will be more than happy to get this resolved for you.
Alternatively we have sent you a link to complete that just asks for some basic contact details.
We look forward to speaking to you soon,
Kind Regards,
Bethany
Team Typhoo
Typhoo One Cup
Typhoo One Cup! Flavourless. Pale. Yuck. Needed two bags to make a cup of tea that tasted of something rather than nothing. So disappointing Typhoo.
1 mai 2025
Avis spontané
Réponse de Typhoo
Good Afternoon,
We're sorry to hear about your experience with our tea. We take great care in sourcing quality ingredients and maintaining high standards in manufacturing and packaging. If something goes wrong, we're committed to thoroughly investigating it with out Quality Control and Technical team to resolve the matter.
If you can please give us a call at your earliest convenience on 0330 024 2323 and ask for Bethany, we will be more than happy to get this resolved for you.
Alternatively we have sent you a link to complete that just asks for some basic contact details.
We look forward to speaking to you soon,
Kind Regards,
Bethany
Team Typhoo
give customer what they want
give us back the round foil tea bags they were the best , or other option don't and have no customers.
27 mars 2025
Avis spontané
Réponse de Typhoo
Good Afternoon,
Thank you taking the time to write us a review.
In an effort to reduce unnecessary waste, we've moved away from foil packs. This is part of our sustainability goals while maintaining product quality.
The square shape of the tea bag allows for better packing, improved brewing and uses less material, making the process more eco-friendly. Each tea bag now contains 10% more tea for a richer, fuller flavour.
If you can please give us a call at your earliest convenience on 0330 024 2323 and ask for Bethany, I will be more than happy to discuss further.
We look forward to speaking to you soon.
Thank you
Team Typhoo
Update:
Thank you for taking the time to speak with me on the phone this afternoon,
We hope to keep you as a valued customer,
Please let me know if you require anything else in the meantime,
Kind Regards,
Bethany
Worst bags iv ever bought taste fine…
Worst bags iv ever bought taste fine but dont dare stir with the bags in or the bags burst, i will never buy them again although taste good I received an email requesting I contact Bethany to discuss my review on 0330 phone no NO ANSWER ?
17 mars 2025
Avis spontané
Réponse de Typhoo
Good morning,
Thanks for taking the time to write us a review.
We have recently purchased the Typhoo brand and are reaching out to anyone that has taken the time to provide us with feedback.
We're really keen on speaking with you directly but we have no contact details to reach you on.
If you can please give us a call at your earliest convenience on 0330 024 2323 and ask for Bethany, we will be more than happy to get this resolved for you.
Alternatively we have sent you a link to complete that just asks for some basic contact details.
We look forward to speaking to you soon.
Thank you,
Team Typhoo
Update:
Good Morning,
Thank you for taking the time to call,
I have tried calling back this morning to resolve this, if you can please call us back at your earliest convenience,
We look forward to speaking with you soon.
Kind Regards,
Bethany
The Typhoo Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.