UK Timber Limited Avis 

Efficient turn around from ordering to delivery.

Great service, friendly staff, fantastic wood.

It was easy to order and collect an oak beam for use as a lintel. I rang in for advice, which was very helpful. It took a few days to cut to length.

Order process was easy and it took about 10 working days to arrive.

I ordered 6 planed all round 2500mmx94mmx94mm oak posts from UK Timber. When I got them and measured them, all but one of the posts were not square, and even that one was not 94mmx94mm. They ranged from 91mm to 102mm and some even had different dimensions at each end of the post! How difficult can it be to get dimensions cut accurately?! I needed to use the posts immediately with tradesmen on site, and returning the posts and/or getting new ones cut would be very costly to UK Timber and add a significant delay (and therefore cost) to me, so I suggested coming to a financial settlement. UK Timber eventually offered only £100 off (a discount of 20%). They admitted the posts should have been square and that the measurements were not within tolerance, yet they would not budge on their offer. Really disappointing, and let's face it, they should have been able to supply square posts in the first place.

Great efficient company that we have been using for sometime.

Easy order, prompt delivery, competitive price

The oak shelving I bought was ready for collection within a few days. Quality was excellent and the price very reasonable. Will definitely come here again!

Very responsive, well packaged, surprising prompt machining turnaround,
Quality product and great sevice

Lovely oak table tops, saved me so much time making my own. Will be back for more soon

Great service, great value will definitely use again 100% recommended.

Great service.
Thank you.

Delivery was fantastic, even with an item missed off they delivered with a couple of days.
The timber is not of the highest quality, there are variations in dimensions, some timber is not planed fully. But if you dont require top quality dimensions and can work around the rough parts of timber.

You keep emailing me with receipts for things I haven’t bought

Mostly I’m pleased but I wasn’t expecting size differences of 5mm on timber that has been through a thicknesser. It meant items had to be sorted for matches to build a sleeper wall.
Having said that I will buy more when required.

I ordered a number of items from their 'Pergola Components' to build my own pergola. The posts were supposed to be 100 x 100 x 2400 (mm) and they varied between 90 x 100 or 110 x 90 etc., making it difficult to fit into 'fixed size' metal post spikes, they were 'notched' to fit the 'rafters' but the notches were of all different sizes (none as they should be i.e. 100 x 50). Also the 'rafters' were supposed to be 100 x 50 (mm) and most were 90 x 45 (mm). Two of the posts were badly stained with what looked like oil and were totally unuseable. The company said 'there should be some tolerances in the timber trade' - why? Builders Merchants manage to provide timber that matches the advertised sizes - this company cannot! They replaced the 2 stained posts but after a great deal of effort on my part and I was made to feel like I was a 'nusiance'. I would strongly advise against using their Pergola products.

Good experience, I was made to feel welcome and helped to load the wood

Great price and service

Good price, Friendly customer service. Used before and will use again. Good quality.