UK Timber Limited Avis 

Good quality products at a very competitive price! Free local delivery is a bonus. My roofing batten order was slightly less than it should have been but was sorted as soon as I flagged it, and resolved on the day. Very friendly staff, highly recommend!

Simple ordering system and good information on delivery dates and times

Goods arrived within the allotted time frame, the product that was ordered was planned sleepers some 2.4m and some 3.0m lengths, one of the 2.4m lengths had a big slit in it which I decided not to use, the other issue I had was with the thickness of some of the wood some had 6mm difference between the 2.4 and 3.0m length's. Next time probably would go for normal sleepers.

Good website easy to find what i wanted, couldn’t find it locally so travelled from Cornwall to your place to collect it.

Great to receive info on new products and special offer.came at the right time as I was about to check my fuel stocks and winter needs.
Taken up followed by very prompt delivery.

I did purchase 4 bulk bags of firewood. All chopped and sized, good low moisture content. Prompt delivery, competitively priced.

Great all round. Helpful and responsive advice - product was as promised and as needed, we opted to collect and it was available promptly after being cut to order. Major advantage that they had UK stock at a time when the European sawmills were on shutdown - allowed us to progress the job without a month’s wait. Highly recommend.

Friendly and helpful driver, who was able to deliver the order with minimum fuss or bother.
The sleepers arrived in great condition and will look fabulous in our garden.

Could supply the small quantity we needed at a reasonable price. Delivery was expensive but a nice trip out saved us the money. Great quality and friendly service throughout. Cladding looks amazing on our porch.

Easy order and pick up great service thanks

Been having the pallets of logs from these for years I have tried other suppliers but there never seems as many logs on the pallet and don’t burn as well
The driver put the pallet exactly where I wanted it saving me time having to unload it always find the lorry drivers very helpful well done

Great quality sleepers - all 20 in good condition.

I would not recommend this company and will never use them again. I paid nearly £600 for a pergola kit, and when it arrived, several parts were faulty. Four of the posts had notches cut 20 mm too deep, one rafter had a large crack through the notch, and when we began installation, we discovered that four rafters were warped.

When I contacted the company to request replacement rafters, I was refused on the grounds that I had already painted them, meaning they “couldn’t plane them down to resell.” Instead of resolving the issue, they tried to overwhelm me with technical explanations and blamed me for not assembling the pergola immediately upon delivery—claiming this was the reason the timber warped.

That explanation doesn’t make sense—if their theory were correct, why did only four rafters warp, not all of them? Besides, standard advice is to allow timber to weather and dry before treating it. If I had assembled it right away, the untreated wood would have been exposed to rain and never dried properly. For that reason, I kept the timbers strapped together under cover to weather them before painting.

Despite all this, they still expect me to pay for replacement rafters. Extremely poor quality control and even worse customer service.

Not very good service at all wood wasn’t the right measurement would not use again

Excellent customer service and great product. Definitely buy again.

V helpful and speedy. Excellent

Excellent products and friendly, helpful service

Very helpful and very good service thanks 😊

Generally they are ok. However I had asked them on 3 separate occasions to cut some of the sleepers we ordered. They said it would be done but they didn’t cut them. I now have to do it myself.