UK Timber Limited Avis 

Generally they are ok. However I had asked them on 3 separate occasions to cut some of the sleepers we ordered. They said it would be done but they didn’t cut them. I now have to do it myself.

I’ve ordered quite a lot from U.K. Timber, all variety of product from Sleepers, oak gates and posts, sawn boards, fencing, nails/iron works and first grade finished boards. Most of the timber product is very good but by the nature of it some will have twists, loose or missing knots, sap, splits so make sure you allow in your calculations for this. Delivery can be a little slower at peak times but always very good drivers. The range is very good and if you cannot see what you want, ask.

Good service

Excellent customer service via email
Excellent customer service via chat
Excellent customer service from the lovely lorry driver today, pleasant and ensured delivery was made as simple as possibly be for me, moving the planks afterwards. Highly recommend ty

Where to start...

My order began with Brigstock Sawmill, who handled the enquiry and ordering process. Unfortunately, that’s where the positives end.

The order was passed to their sister company, uk-timber.co.uk, where things went downhill. Delivery was advertised as 10–15 days, but it took 4 weeks to arrive. Despite chasing multiple times, I was never able to get a confirmed delivery date.

On Tuesday, I finally received an email saying the order had been handed to the despatch team and to expect delivery within 1–4 days. Then on Friday afternoon, I received another message stating the order was with the driver—again saying 1–4 days. After more chasing on Monday, I was told the delivery would happen that day around midday as the first drop.

I scrambled to get home from work to receive it, only for the driver to arrive at 1:20 PM with some of the worst timber I’ve ever seen. The sleepers were split down their entire length—wide enough to fit fingers in—completely unacceptable quality. I refused to accept those, but the shorter lengths seemed okay, so I allowed the driver to leave them.

Then, the crane leaked oil all over my driveway, and the driver made no effort to clean up before leaving in a rush, without giving me a chance to speak to him.

Later inspection revealed that even the short lengths were the wrong section. I was told the next day that they wouldn’t be able to deliver replacements within a week and was offered a full refund—which then took another four days to come through.

Overall, this was a completely unprofessional experience with terrible product quality and poor communication throughout.

Never again.

Good communication and notification packaged well however one section of oak plank was unfortunately warped due to the way it was wrapped which pulled it out of shape so I recommend opening packaging asap👍

Quick delivery. Helpful delivery driver.

First class service from a very knowledgeable team
Sensible pricing and very quick turnaround from ordering
Cut and ready to collect on the exact date they promised very reassuring

Order placed for reclaimed Oak railway sleepers and delivered about a week later. Sleepers look great.

Reclaimed railway sleepers are not cheap, especially with the delivery charges are included. But it’s great to find different lengths and they look absolutely fabulous in the garden.

Great customer service, order as expected

The delivery drivers were lovely and very accommodating to unload exactly where we wanted. However, trying to get a delivery day was not straight forward, several phone conversations of 'probable' dates. The quality was really disappointing. We ordered around 38 scaffold boards - 18 have large splits - 4 are shaved at the side showing the trunk of the trees. We ordered these for an outside deck and wanted full length boards but as so many need to be trimmed down we have to redesign the layout. Plus, we have to dispose of the split parts that cannot be used. We also ordered 4.8 lengths of 4 x 2 - some of them are 'shaped like a banana' and unusable. We would think twice about ordering from UK Timber when we next need timber.

This is my first time purchasing from UK Timber and I am very pleased with the price of the oak briquettes athe excellent service. The quality of the briquettes is superb and they were packaged well. The delivery man was helpful, courteous and on time. I will certainly use this company again.

Oak flooring purchase. Great communication. Lovely looking flooring.

Bought the most perfect lumps of oak imagineable at a reasonable price.

Ordered 12 lengths of the Grade A Extra Large reclaimed tropical hardwood sleepers. When they arrived and separated out, majority of the pieces showed significant rot, damage and generally poor quality. Having reviewed elsewhere, these were more consistant with Grade B or even Grade C in some cases.
On contacting UK Timber customer services, they were confident the gradings were correct, however did offer straight away approx 33% discount and claimed to have no better wood in stock.
As there were only a couple of 1.8mtr and one 2.6 mtr piece that could have been used the whole load was rejected.
One saving grace for UK-Timber was they arranged colelction and processed refund quickly and drivers who dropped off and collected loads were very helpful.

All was good apart from taking too long ( in my humble opinion) to deliver the goods.

So I ordered some British larch beams and requested them to be planed all round. Firstly after placing order I was then notified that there is a £300 deliver cost and 3 week wait or i would have to drive 3 hours up north to collect to which I called and asked why this costing was not told during the check out process. I had no choice but to then pay this on top of the paid basket cost already. Then my timber arrived and was damaged in many places, also the beams where meant to be 150mm x 150mm planned all round and they are not square or straight in any way some one end is 130mm other end is 145mm and they all differ slightly so not great. Also the quality of the larch is pretty poor and the ends are all slanted aswel I was lead to believe this would be a nice planned 150 x 150 beam and it's far from that. I also had a large length of 150 x 40mm which came so twisted and bend its unstable. Have to say very dissopointing especially when I have to pay such a premium to have delivered at my own cost.

Great quality sleepers, driver was amazing dropping them off into a very tight space for us.