UK Timber Limited Avis 

Products are good but the delivery is a joke, no indication of a delivery date, random delays and rescheduling then short notice

I have used uk timer several times in the past and have always been satisfied with the service.
However the last time I ordered from them, not only did I have to wait 45 mins to have the timber brought to me, when I arrived back home I realised that one of the bits was badly bowed.
I called to arrange to get it replaced and was told it was it had been stored incorrectly and wasn’t prepared to replace.
Eventually this was replaced by uk timber but has left a bitter taste and has made me reluctant to use them again.

Just ordered an Oak pergola. Mike was very helpful when I arrived to discuss my needs. Phone calls were answered promptly and everyone I dealt with were also very helpful. Very happy with the product and would highly recommend UK Timber.
Regards
Ross Garland

Helpful customer support

Slow, Slow, and very poor customer service

We ordered the solid Oak fencing 2 months ago and it finally arrived today, despite numerous promises over the past weeks! Discovered that a part of the order was not suitable for what we wanted. They offer virtually no advice - if you can use another supplier, I would certainly advise you to do so. Every time you call, they have such a lackadaisical attitude to service, it's frankly bizarre. I also sense they want to quote you for the most expensive options, which I didn't realise until later.

easy to order materials and contacted by company to arrange delivery to suit me

Excellent goods condition, poor communication (I never got answer, I asked them 3 times). Was 16 delivery. No missed items.

I placed an order for graded oak for a roof trusses project where I wanted to make 2 mono pitch trusses for a lean-to attached building to our house that needed to be significantly upgraded with new roof, windows and lime work on the stone construction. I made a mistake in the order in that instead of oak for 2 king beams, I only asked for 1. I ordered 12 beams in total. Updated with an extra order. UK timber made one mistake with the remainder of the order. They supplied me with one beam that was an inch too thick and about a foot too long, that would have been down to a lack of concentration of the person doing the cutting. I trimmed that beam down and all was good. The quality of the timber was excellent and the quality of the cutting was spot on. No evidence at all of swayed cuts due to taking the beam off the cutting table slewed sideways before the cut was complete. The attention to detail here was superb. I have almost completed the making of the trusses with no problems whatsoever. Thank you!

Swift online service with available product at a competitive price. Follow up service/advice was personal and excellent.
Delivery was swift and adaptable. Driver was helpful and friendly.

Great team at Brigstock Sawmill very helpful and fab customer service.
Would definitely use again.
Ed Corby

Helpful advice. Good choice of lengths of oak available. The pick up yard isn’t the address you buy the wood from.

Good service, good price, great product. We’re very happy and will defo recommend.

Brigstock Saw Mill staff always very good, unlike gas works . Glitch on website froze payment process.

Very Helpful ! thanks you

Online ordering was clear and delivery target exceeded
In the end arrived earlier than initially promised.

Driver called me and we arranged to put load on street directly outside of house. After a tough week finishing off the job looks great.

Only issue was with 2 of the 32 sleepers being well below what I expected for grade 2. Have found a home for them but not on the intended job.

Bought from UK Timber a few times for a DIY renovation and couldn't fault them, they had advised me of my delivery with plenty of notice and I'm walking away knowing hell of a lot more than I did coming into the project.

As a joiner, I have been working with timber and building structures for quite some time…

I must say, the THA Oak I received and had delivered was bloody gorgeous!

Hats off to the sawyer. He clearly knows what he’s doing

Quality timber at a good price.

UK timber manufactured our bespoke doors, wall units, ottomans and also our staircase. We have always been extremely satisfied with the quality of their products and their ability to create quality oak furniture from the ideas we provide.