gov.uk Avis 

I was moved over to universal credit from esa, why on earth do housing benefit and esa only pay two weeks after you make your universal credit claim?? I am a disabled person who moved to a suitable council property in January whose rent has always been paid direct so how is it possible that I am £236 in rent arrears after paying the months rent received today from u.c? and how is it possible that I am £335;short on my final esa payment?? WHY CANT U.C NOTIFY HOUSING BENEFIT AND ESA OF YOUR FIRST PAY DATE AS MINE IS FOUR AND A HALF WEEKS SINCE I MAID CLAIM BUT HOUSING BENEFIT AND ESA ONLY PAY TWO WEEKS AFTER CLAIM!! SO IN TOTAL £570 OUT OF POCKET! ESA SAY U.C WILL PAY IT ME U.C SAY ESA WILL PAY IT ME

We’re based in the midlands our universal credit switch from esa has been fine, no issues get first payment this week, their not all nasty spose it depends what area you are in, btw if you don’t know how to sign up it isn’t that hard just phone in they will explain like they did with us

I had a phone call from UC today, I have a fit note while I am waiting for blood tests, I told my work coach what sort of things they were checking for and how I am feeling, I'm exhausted all the time, my legs are weak and I struggled to walk, he said that they all take people's health seriously, but that's not the case, at least not with him,I told him I wanted to get myself well, but he carried on pushing me, I ended up in tears while I was speaking to him, but he didn't care, I feel depressed and stressed a lot of the time, but he made everything so much worse today.

The customer service representative was both arrogant and rude, showing a clear lack of understanding toward individuals with special needs. Additionally, their English language skills were quite poor. It was evident that this person was not equipped to assist those with special needs. Despite their discriminatory and discourteous behavior, we maintained our politeness and provided all necessary information, but this seemed insufficient for them. It's on our records of disabilities, how are we supposed to ask our SEN child for information.

Rubbish pushing mothers to leave their babies for work

Terrible customer service didn't help me at all wouldn't be asking for there help again I would give 0 stars if I could can't remember the young man's name don't want too Hung up on me very RUDE!

Stopped my universal credit without reason and very rude staff forced me to go food bank because they can’t pay advance

Completely useless!
No one replies to messages left on journal!
What is the point of having a journal in the first place when no one is willing to reply!
The staff need to read messages left on journal!
Stop confusing people!

Had to migrate to UC from ESA but found I didn't understand a lot of the jargon and instructions. I've left a number of messages on my journal asking for help but no one answers them. A terrible system, not fit for purpose. The government has wasted a lot of money putting this system in.

Disgusting treatment from a sick individual case worker names ASH
He has not responded for days now and my usual monthly payment is outstanding by 10 days. I've left tons of messages via the journal and called universal credit themselves who will also not help me. All they say is 'your case worker needs to respond' guess what he isn't responding! I was lied to told by 6pm 13th and he still didn't reply now ive been told today to give until 6pm tomorrow! Just total lies and not one single reply from my so called case worker. Totally disgusted I am still left with no money to live on and ive stressed this now as my paymnet is outstanding. There is no reason why they cant send my money! This case worker needs sacking and is a incompetent individual who is still not replying despite staff leaving him urgent messages for 2 days! I have nothing whatsoever to live on . This service is totally vile and seemingly only cares about illegal immigrants , as long as they are catered for eh!!!!

Universal credit for they money they give you should provide a free recipe book for cooking on universal credit and pay ALL your council tax and electricity bills taking money of before you get your universal credit but my local staff are friendly kind and helpful

I have needed help from UC helpline with a change of circs, the first person I spoke to huffed at me, and was mumbling under her breath about me. The help at that point was bad, then it got worse, I then needed to call back as the me and my family were underpaid, I work for DWP, and apparently they think if you are on UC you could not work for DWP, while I was on the phone the 2nd time, a women said that I needed to send JMs and wait for a work coach to get back to me about an under payment, this is NOT the procedure at all, as I work full time I don't have a work coach, she then read a script to me that was that quick I didn't understand a word, I then said 'i know you have 7 minutes to get me off the phone, but what you told me is not the procedure', at that point she became confrontational and told me I knew nothing, how would I know the procedure, and laughed at me, then I said I work for DWP and this is not the procedure, she then told me ' you don't work for DWP, you know nothing' at this point things were going down hill fast, she then refused to give me her name, if she had looked on my account properly she would have seen that I do in fact work for DWP, the 3rd phone call was pretty much the same disgusting attitude. This is not a racist remark on anyway, but the 3 people with the most disgusting attitudes towards the CLs all have the same Nigerian accent, as i said this is not racism, this is a observation based on the disgusting service i received. I can not believe they are not monitored for their behaviour, if it was the CLs with that behaviour they would be warned.I do not recommend this service at all and if I could leave 0 stars I would have.

My 1st month and understood already. ESA never a problem whatsoever. I applied through them. Can barely navigate this system, send emails, the very basic or less.
I regretted not doing it online considered I did not know how to copy and paste let's say. Then read some of your online journal reviews, and your own problems with UC. Same 💩 really. When applied even before as informed of process, I must admit I've dealt with the most exquisite cordial attentive supportive people. CJENWO if you recognise those letters in yourself than you know who you are.
But that is the office that helps whom can't do online for whatever reason. I think the problems start or at least for me, when I have to call back of which I don't mind. That is another office. That is the office where you deal with the bad the ugly and the nasty.
What I do mind is when they ask security questions, for reasons.
When they ask to spell the name Laika every effing time, I know that they are doing it not because are ignorant or obtuse of which they might be, but because they know it can trigger what they need crave. They enjoy creating unnecessary tension. Then once that process is done of which can be repeated twice, here the 2nd stage in whatever is the need of the call.
Happened once I think and yesterday I should say. Those 3 letters on the title are why given probably a Tsunami of 1 red reviews stars. Condescending, patronising imposing, and they talk and talk and talk. Shut your gob listen, you there to help to listen to fix matters.
That tone use it with your mates, your mother. How dare you to let me deal with your attitude, your Professionalism Not, saying this and that when is clearly noticeable that you can be multiple task, as 1 problem at time. By that I mean the incapacity to memorise at least 2 topics. Then when you ask for the manager to speak with, they ask why? Because you need to grow up.
The 3 of you. Do another job. Naturally if you call be as they do recognise the phone number they cut you off. That is rude. And I don't think is legal too. Anyway your conscience is dark. You ain't better than these 650 ish people, AND I LEFT A COMMENT ON THE GOV for you and how much you are 1 of the problems that are ruing this country.
Not us in UC sure dear to the state, but your Mentality. I Do Because I Can. Guys it's your lack of principles Morals Values that is making this country down. I might be on UC still you don't know 💩 about me, you ain't better than me. Just do your job. Pay Attention to that percentage than you can give the data you want to the Gov. 🤌🤌🤏🤏

Phoned to get help for my son .call handler named Adam ,very rude .Tried asking him to give guidance all I had was very bad attitude and he kept calling me madam aggressively.

Bloody cowboys universal credit the worst game in the country the worst benefit scheme in the country

Another BULLY BOY Government Department that threatens by stating 'sanction' so they can tick performanc boxes.
I have successfully had 3 sanctions that I have challenged & won after quotion their process was wrong.
DONT BE AFRAID TO COMPLAIN AND APPEAL AGAINST ANY SANCTION OR THREATS FROMTHEM!!

No clarity in what's required during a claim - ie, online Journal highlights "examples" of "change of circumstances" as "health, starting work, or leaving GB" - then the Review Team treat you like a criminal for not being aware you're apparently meant to update your bank account amount as a "change of circumstances" every month! Of course the flippin' bank balance changes - that's the money people have to LIVE on. Bills happen. It gets spent. People need to buy food.

Also...Review team refusing to accommodate hearing impairment; can ONLY do it via phone call, 9/10 you'll get someone with a really strong accent, which means you spend half the call asking them to repeat themselves - when someone has already flagged up they have a hearing impairment, at least find someone with a bland accent to do their call, if you completely refuse to keep to the law, and provide an alternative way for them to engage.

If people are supposed to update their bank balance with UC every month, why not just ask for that? Single page, produced automatically at the end of each claim period:

Bank Account A total:
(B, C, D, if you have them totals):
Savings totals:
Investment totals:

Fairly straightforward!

Plus, main UC tell people anything under £6k doesn't matter, then you get shafted by the Review team, who act like having had a couple of hundred in a savings account you genuinely forgot about, because you haven't been able to add to it since you lost your job, is some big-time fraud (but MPs will mug off the taxpayer for their duck house moat, and their cat food...)

If you want compliance, you make it easy to comply, you don't penalise people for genuine oversights or lack of comprehension...THEN you can hammer people who deliberately REFUSE to comply.

If anyone else performed customer service the way UC do, they'd be out of a job - but hey, that's working for the government for you! Cushy little lifelong number, tasty pension, and get to be a sh*t to other human beings all day...

Ive just been robbed of £400 per month from the scottish goverment, how the hell am i goin to aford people to do things 4me, garden, dog walked and cleaner you have taken all that away from me when i got it cause of my lungs disease and cant do much, so you tell me how im suppost to do all that on my own when i cant breath, your taking all this money off the old and sick so you can save a few quid, anyone planninga visit yo scotland make sure you have pleny money coz they rip everyone of to pay their dodgy goverment under cuts, scottish goverment has fallen apart. Total joke

Absolutely terrible I suffer with chronic anxiety and they made it worse. I brought in all the paperwork they asked for but seemed to want more. The work coach didn't know what she was doing and had only been in job a few months. I wasn't even set up an online journal so that was stressful guesswork. UC full of foreigners who were rude and can't understand them. I blew my top at job centre and security guard basically told me to shut my mouth evil man. Be warned never go to that crap place. The worse thing is the job centre is based at NNDC where I used to work and they treated me awfully then I loved my job but the staff were rude so bitchy I had to leave and they even treated the tenants like trash.

When you leave a message it gets ignored which is typical the message is clear to see and it is clear they just ignore people