gov.uk Avis 

Child Maintenance Service. cms.dwp.gov.uk

40 minutes of listening to hold music and hearing "did you know you can do this online?" "tired of being on hold, do it online, instead :)"

No, no I can't, I tried, website told me to call you - that's why I'm calling.

When someone eventually answered, they didn't seem very keen on helping and hung up after 2 minutes in the middle of me explaining my situation.

Awful, rude, unhelpful.

Me and my partner have been very stressed out with Universal credit since we have been on it. My partner had been sanctioned about 3 times which is very unfair. Now I’ve got my fit note they have got off my back abit and now no longer have to pay for bus fare so much. The worst thing is when we got asked for bank statements so at some point I decided not to and as for me it put me in the hospital because it sent me over the edge which was horrible I almost lost my life to it they don’t understand what me and my partner are going through. Both going to make sure both our payments stay the same they are not going to take any more money away from us.

Ruined the site.
I've been onto universal credit site today and they've changed the layout and now it looks terrible. It looks absolutely horrible to use now and very difficult to use.

A force of advertisement so called of a way is managed to public money more like taking from people cutting people's money down by a huge amounts universal credit is not even being managed properly when you write journal messages it takes a lifetime for them to get back to you any money you are owed by them takes a lifetime once again give back money seem to have a problem given back any money?They owe you but don't have a problem in taken it way seem to be very good at that whatever the government tells them to they do like robots a so called government that can't even run the country properly because of his hideous mistakes before having money taken because of the cook up mistakes running the country like a school playground. Lol it's always a target to the vulnerable anyone who has a disability or has health conditions he's always the ones that have to suffer because of universal credit and the so called government been trying to get it right for how many years they still can't get it right between them lol growing back last year i was getting paid two thousand and four hundred that's been cut down by a huge amoun why because of starmer this evil government he is poisoned seems to have everyone whipped under his control for a suffer with very severe anxiety which I have due to the accommodation?I am living in i'm trying to move out for over seven years to move out of london, to be near to my what people like starmer try to keep us in filthy london i've taken away huge amount of money have no choice to one universal credit as i'm struggling and suffering on a daily basis then the struggling and suffering is getting worse even my gp has turn up a letter in that me, my children need to be moved out of a dangerous accommodation is a nightmare and at my mental health is terrible there's lots of thing going on behind closed doors that universal credit are getting away with it's all about take take take off the vulnerable that's labour party have been elected despite the public have no freedom to keep vulnerable people trapped taking money away don't know how anyone offers themselves to do this to somebody have no shame quite clearly don't want again.I don't know how it's our prongle.This is a way to manage people's money that is a lie putting it out there to make themselves look good it's a of taking money away more like universal credit need to give back the money that they owe to people stop listening to this so called government do I have to do to get money?That is rightfully owed back to you have to be a foreigner coming over on a boat into my own country is a national human disgrace?The way people are treating their own people this disability discrimination also government fraud thus state it up on google makes a very clear statement

Had a phone call with Danielle from South Wales today.
She was positive, friendly, polite, and honesty helpful. A happy voice being helpful - top notch :) she should maybe be a trainer for other call handlers
Thank you Danielle, I hope I left you feeling happier too :)

I was told to move from esa to universal credit as esa was coming to end, June 2nd 2025, today I received letter from council tax in medway being disabled you get reduction I was paying 39 per month now after switching to universal credit ive to pay 66 pounds per month, as council tax see universal credit as a income lol, 66 pounds for someone with a terminal illness, grave robbers.

I hope my review phone call brings some help that I need . This government would rather see lemmings than enhance life quality to those who have no other options. Being told I do not have a child to care for is absolutely disgusting. The government have no middle ground policy. We are not a federation we are a tiny island and people in jobs that could help never think out side of the box any more . Prefects!!

Absolutely no care for the working class of the Uk who end up redundant and needing help from the government. Free to give away money to non English people but when we need help they run for the hills.

Absolutely disgusting attitude and the most unhelpful advice ever .the man I spoke to could hardly speak English it was hard to understand what he was saying .I found this stressful and I'm right back to where I started from .you need to teach your staff patience and better customer service .

I used to work for the Benefits Agency, and if we treated people like we do today, we would be in serious trouble. Never answer questions on journals, request a call back, and they are never made. I have requested on two different issues, mandatory reconsideration, and to date, still nothing.

An utter disgrace. 101 security questions - 20 mins of sheer incompetence. Absolutely no common sense whatsoever.
Never manage to resolve issues - just keep saying use your journal!! Grrr beyond frustrating!!

Five months in and they still refuse to update facts they invented all by themselves. They take forever to get back to me. I waited a full month without a reply at one point.

The call agents are often rude, some barely speak properly, just mumbling down the phone. I have anxiety and take prescribed medication for it, yet they repeatedly ask intrusive questions about when I take it and when I started—even though it’s none of their business. They also ask highly personal things they shouldn’t, which leads to constant arguments because of their arrogance and lack of respect. The security guards are just as difficult; one person at the desk will tell you to go upstairs, while security insists you go back down. Their inefficiency makes getting to my appointment and phone calls far more stressful than it needs to be

Attended a meeting and have been sanctioned based on information sent to the decision team by the work coach saying didn't participate.How can you participate with someone who doesn't listen to you that you have to repeat yourself 5 times you have a mental breakdown as a result and now you are sanctioned.No action taken against the work coach.

I am vulnerable and I had a Universal Credit phone appointment and this was a rather negative experience for me. Firstly, the caller was disrespectful to me because he rang me 22 minutes early and he then acted as if he had rang me at the correct time. I also didn't like his response to me when I politely brought up the fact he was ringing me 22 minutes early. Secondly, two or three times I was worried the phone connection had suddenly ended prematurely because the caller would not speak for prolonged periods of time. Thirdly, two or three times I also felt confused because I couldn't understand what he was saying to me. Finally, on the plus side, he gave me a choice about when my further Universal Credit appointment would be and he made an effort to be polite to me two or three times.

Absolutely fed up. My wife has brought you every piece of ID she has passport, driving licence, birth certificate, marriage certificate, utility bills, bank statements, pay slips there's nothing else she can bring but your telling her to bring more.

Very bad customer service over the phone people's don't know anything and they answered the calls very unprofessional behaviour if they don't have answer for your questions just put your call dwon easy way.

A bunch of blame shifting, crisis provoking retrobates. This system is rigged, very, very, clearly.

Terrible service. Failed promised calls. Failing to pay my rent and have the ordacity to send me a letter saying I've been over paid universal credit by £99.71p. How do they work that out when I've not had a single universal payment yet ? It's been a real nightmare being migrated over from esa to universal credit. Told me I will get my universal credit back dated from 14th April up to 20th may and then told it dont work like that and ill get 2 weeks pay only. Wow! Where's all my back pay you owe me. Absolutely a joke from start to finish and I have severe disabilities. Totaly disgusting service. They have stressed me out fully regarding my rent now being in arrears for the first time ever. Never had any problems on esa regarding payments and rent being paid. But totally different story with universal credit. Was told if I did not receive my universal payment first thing on 20th may, then told ring them urgently. Well low and behold I never got my payment. Rang them up to be told that my transitional protection from esa to universal credit had not be put in my universal credit account so half my benefit is now missing. And until a case manager calculates my payment and rings me today being the 20th may 2025, then no payment will be sent to me. Its been 5 weeks now with no money. The manager failed to ring me on the 19th which incidentally I was told was an all day call. So had to cancel my hospital appointment and my bloods being taken for my diabetes and you guessed it. No call came. Now today they promised to ring me and get my transition protection put on my universal credit account so that my money isn't reduced and be less than what I got off esa. Also they promised to pay me today. Well non of this has happened and until the so called manager rings me I ain't getting no money. How am I supposed to live on nothing for over a month when I am secerely disabled. I'm a volunable person. Now I'm being told ill get a call by 6pm on the 21st may which I should of originally got this call on the 19th may. This is disgusting how they treat people. Until I get this call from Gareth the case manager from universal credit I get no money and my rent isn't being paid either. They have left me with no money and in rent arrears for the first time in my whole life. So no money for food and bills and probably be kicked out onto the street with severe disabilities. Thanks universal credit.