uno Avis 46

Simple switch and a speed boost to boot. Plugged in the router and all was working in a minute. First time i've switched provider in 12 years and worried was an understatement but seems my fears were unfounded.

Nice guys to speak too and exceedingly helpful without hesitation.

Billing is clear to understand and your account section is like a treasure trove of features and info.

Hugely expensive, do not emphasize enough that their prices are without VAT (why make it separate in first place? to trick your prospects?)
Despite good support, the provider was unwilling to release me from a terrible G.Fast service I was getting over the course of the contract, with a number of BT engineers coming on site.
Leaving Uno early anyway to get rid if them and G.Fast

The support is first rate - very prompt, courteous and everything is explained extremely clearly.

Awful sales department. Rude and unhelpful so i wouoldnt go near them with a bargepole!

I got home from work and it worked.
Quality has been excellent
Service has been excellent
Support, which hasn't been needed but I wouldn't doubt it not being excellent.

They know their stuff. If more businesses were like Uno, the world would be a happier place.

My story is about joining xilo who became uno later, then leaving for sky and re-joining uno. I joined xilo years ago who later became uno never had a problem with them. Flawless service, no droppages, no slowing down the speeds at certain times. If anything there Fibre broadband speeds were so consistent. One day I reviewed my household budget and was thinking to myself I wonder if I can save some money. For the amount I was paying uno I found a tempting deal that was about half the price with sky plus there was a cashback offer. I asked a few work colleagues for feedback on sky to see if they were any good. They did online gaming and convinced me sky were ok for them. So I went ahead and moved to Sky. Worst ISP I've ever used. Was supposed to be Fibre but I was finding YouTube, Netflix buffering all the time. Connection was there one minute, the next it would be back and then on and off. When you ring Sky tech support they make a bunch of excuses and ultimately offer to send engineers out saying if there is no fault found you may be charged. I had an 18 month contract with sky and when I finally woke up to how bad the service was even for the cheaper price, I cancelled it and took an early termination hit. It was worth it. It taught me the old lesson of if you buy cheap you buy twice! Anyway I contacted uno, admitted I'd made a huge mistake leaving them and was keen to rejoin. I was welcomed back immediately and took out the exact same plan I had previously which was slightly cheaper than what it was. Although price being cheaper was not the point, it's the premium perfect service you get in return, the real value. I feel so happy to be back with Uno and I will continue to recommend them to friends and family going forward. They are simply the best ISP ever end of discussion!

Few weeks of my fibre to the home service being installed and it is so satisfying. There are only a few companies that are offering this service.

I chose Uno for the before signup help given with their products. I thought that I needed the 300MB service but after explaining the options to me in detail, I found that 160MB would be enough and it is great but mainly for the upload compared to the 1MB I had with Sky.

I'm so grateful to Devon council for pushing along British Telecoms to get this upgrade to our street. We're now in the modern age.

Unhelpful one man band organisation , when a order was delayed I asked a simple question that would of required a inquiry to his wholesaler bt openreach , he was unprepared to do so, meaning I was left not knowing if I was going to be without service for a extended period, I was talked over , all in all appaulling customer service recieved.

Profit according to public record by this organisation submitted to company’s house was £7,000 for last year. Yet still insisted they are a Larger organisation than they are Uno seriously needs to get someone else to answer their phones as customer service is severely lacking , by the end of the call I was not only not helped , but extremely agitated , and upset and went to another provider.

Have been with these guys for a number of years now and can't fault them.

On the rare occasion I have to contact them they deal with any problems or questions with great efficiency.

You'll probably be spending a bit more than you would with the bigger ISP companies but it's worth it just for the peace of mind.

Outstanding customer service! Highly recommended.

Our installation was into a new build which complicated matters. Matt and team where just amazing at chasing down OpenReach and keeping us informed throughout the process. (They even secured compensation from OpenReach for a number of missed appointments.)

Uno went above and beyond, and beyond again to get our line installed and broadband activated.

Perfect service.

Thanks so much!

When I moved into our new place I was in two minds about who to go for for broadband. On one hand, the larger ISPs are well known, can be cheaper but they always have terrible customer service. Then, after a bit of research I discovered a whole new world of smaller ISPs which yes, can be a little more expensive, but they seem to also excel in simply fixing things and resolving issues with fantastic communication.

I opt'ed to go for Uno and I'm very glad I did. They have provided fantastic and prompt support even going as far as to help guide me with making alterations to my phone socket wiring which has given me an increase in download speed.

I'm extremely happy with their service. Thanks!

Recommended by a friend, we signed up after a very poor experience with TalkTalk, whose fibre service wasn't very fast and was very unreliable. Uno only provide ADSL to our address currently so speed isn't great, but it's no slower than advertised and, crucially, the service is very reliable.

The other major improvements over the big providers are the lack of a huge rise in the monthly cost after the contract ends and, most importantly, fast and intelligible replies from customer service staff. Being able to raise online tickets for issues rather than having to go through a call centre is invaluable, both in terms of convenience (our house has very little phone signal) and time saved.

Overall, a very good experience so far.

Excellent (fast and honest) communication via phone line or online portal, great product, including static ip as standard, brilliant price.

Uno are a much needed breath of fresh air. I have switched two separate addresses in the past two months. In one very remote location, the phone line they took over was noisy and crackling which in turn gave rise to little or no broadband connection. I raised a fault which was responded to - on a Sunday evening - and Openreach appeared within 48 hours. Two separate engineers over two weeks claimed that there was no fault so Uno esclated the issue which led to a more experienced engineer being sent out (the next morning) who identified several faults on the line within minutes. Such a dogged pursuit is to be applauded - had I still been with BT I would have simply got nowhere with their script jockeys and would have given up trying.

After years of being with independent providers such as BE, signing up to Uno is like coming home. Amazing customer support, an ability to understand and deal with Openreach and powerful technical knowledge all combine to make an outstanding customer experience that I would thoroughly recommend to anyone and everyone.

I joined UNO together with my son in law just over 12 months ago, after our previous ISP, Fast UK, suddenly went bust leaving both of us without an internet connection.
During the past 12 months I never had a single problem, so much that for the first time since I've been on the net, I never had to make a single call to their support people or had billing issues, for that matter.
Yes, they are a tad more expensive than the usual suspects, but if you want a very reliable service and a UK based tech support centre, I thoroughly recommend them.

I purchase broadband on behalf of my best friend, who is unable to deal with direct debits on her bank account. After a nightmare with EE, followed by even more miserable times with Plusnet, I decided it was time for her to go with a more recommended, if lesser-known, service.

Uno, so far, have been brilliant from start to finish. Fast signup, hassle-free migration, and so far my friend's service has dropped out roughly three times in the last month, compared to about twelve times a day before! Technical support is fast and thorough, although not really needed much, and the control panel superb also.

Thank you, Uno, for saving my friend's internet!

I never review anything, and in uno's case that's always been a bit unfair. I've been a customer of theirs for about 4 years now across 2 addresses, and they've never been anything less than stellar, but over the last week uno's customer service has been so particularly excellent, so far above what I'm used to from almost any company in almost any field, that I just had to put in a good word for them.

Matt has dealt with a frustrated customer trying to grapple with line noise with endless patience and with excellent advice, which has hopefully brought the long-standing issue to a final close. I simply don't believe I'd have got anything approaching the same level of service at any large ISP, and my experience - having been a customer of 5 or 6 different providers over the years - would bear that out.

uno is a brilliant ISP, I can't imagine a better.

I was having an issue with the broadband dropping out intermittently, after exhausting all the tests they could carry out, an open reach engineer came on site but could not find an issue. I've been in this position before with Zen and BT where they both blame each other and nothing gets fixed. However I was pleasantly surprised when the UNO engineer pushed it back to BT and got them to carry out further tests, the up shot was there was a problem with an underground cable. But the response and feedback from UNO was great. I was getting mails from the UNO support telling me what they were doing and checking with me about the status of the issue. Basically a level of customer service you don't seem to get any more. Cheers Guys.

We required a new connection to our home office (ADSL 2+), from initial migration to completed setup was quick and seamless, we ordered by mistake 100GB monthly cap service, our mistake but it was very quickly rectified by staff at UNO.
Service has settled down to a good stable link, staff are knowledgable and helpful.
The whole system is just in a different league from other mainstream broadband suppliers, we will be recommedning them to all our customers!

Update 2: OK, first issue. I was able to use Uno's secure customer portal to set up a Direct Debit today. I was disappointed to find that despite my bank account details being *collected* securely, this was immediately rendered pointless. Because in short order Uno sent me an email to "confirm" my bank account details, containing my bank account number and sort code in plain text. So there's now a copy of my bank account and sort code on every server that email travelled through. Thanks, Uno.

I work as a software developer in secure environments, and it really amazes me how careless companies can be with customer data. It's like just don't get it at all (or just don't care.) Sending customers automated emails to "inform" them of something they just told you is as pointless as it is insecure. Best practice when using email is to pretend that you're standing on a soap box in a busy street and shouting your message to the world; because that's about how secure email actually is. That's why the Direct Debit wasn't set up via email in the first place.

Update: I ordered fibre broadband 2 days ago after my previous ISP unfortunately went bust. I'm up already (though I did have an existing FTTC installation that was supplied by the same downstream supplier, which appears to have made things faster.) Uno were pretty honest that 5th January would more likely have been the date of activation had I not previously been set up and just needed my username/password changed to get set up with them. But they gave my username/password quickly enough for me to be able to try connecting, and it worked.

I can't ask for better service. Uno were helpful throughout, and answered the questions I asked via email, getting back to me within 12 hours each time. They were honest about what they could and couldn't do. And their knowledge of their products was excellent. I'm really impressed with their service; their high customer satisfaction ratings were why I chose them, and I've not been disappointed. I highly recommend them.

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To be honest, I'm switching to them now, so this review will evolve. But they appear highly-rated, and I have high expectations that they'll be as good as my last ISP.

My previous ISP, Fast.co.uk, unfortunately went bust on 13th December. Their service in the 10 years I was a customer was exemplary. Any time there was an issue, my fault or theirs, their support was on the ball to sort it out. e.g., a couple of times over the years my Debit Card expired and I forgot to tell them. Instead of cutting me off, they called and sorted it out by getting my new card details. On other occasions when they had an outage for some reason or other, their status page kept customers informed and if you emailed support they typically got back to you within the hour, middle of the night or not.

Uno seems to be pretty good too. They, like Fast, have a status page. They answered pretty quickly some queries via email about switching, and gave me pertinent advice about what is and isn't possible to provide. That's what I look for in the companies I buy from - honesty, and competence. I find if you instead look for just the cheapest solution, you generally get a service that is worth every penny you didn't pay for it.

These guys are currently the top-rated ISP for customer service. As were Fast at the time I switched to them in 2005. They are not the cheapest, just the best. Here's hoping I'll have as many good years with them as I did with Fast. The one thing that leaps out at me already is that they don't have a TrustPilot account - I consider this a Good Thing. I've noticed a correlation between companies that actively manage (whitewash?) their profile on here, and ones that just let customers post what they like, warts and all. It says something about a company when they're highly-rated without having to pay TrustPilot to whitewash their reputation.

I'll update this review with my own experience, which I'm sure will be as positive as those below.