Urban Billing Avis 

Patient communicates and responds respectful

Nelson at huddle was very friendly and helpful to me with my huddle concern, thank you Nelson.
However the huddle log in process is hopeless!
I have been living in My New accommodation for 2 weeks now and my accommodation have a utility company coordinate my account towards the energy I generate within my new address and they have a log in app Huddle that I have been unable to enter a new password to review my account and my energy usage.
Huddle are the company to coordinate the process for paying my energy bill however over the period since moving into my New address I am still unable to review my energy consumption to date!
Very poor!

If I could give a negative star I would. Please avoid these scummy business team as much as possible. Their energy quote is very expensive as well. Ive trying to contact Urban Billing team to cancel my contract but not only are they not responding my phone calls they are not replying the several emails I've send them. Im pretty much stuck with them paying over 200 pounds per month just on electricity and no gas. Avoid them as much as possible. This is a scam of a business.

This is an incredibly scammy company.

They phoned me out of the blue claiming to have been directed to me by my landlord, so I naively set up an account with them and paid my initial payment. They then failed to actually take over any of the contracts from the previous service providers, leaving me without electricity for over a fortnight and I had to pay for electricity from the old service provider during this time. They also took payment for water, despite my property not being on an individual water meter and being tied to other properties on the water meter, so they had no right to take this payment.

Upon realising that I'd been scammed, I sought a full refund, which was promised at the time (despite some resistance and insistance that they have a cancellation fee), and I provided my bank details over the phone. A month later, that refund is still not with me, and they are claiming they never received the bank details, despite the fact I have proof of providing the company with the place to issue a refund to.

All of the agents I have spoken to on the phone have been incredibly hostile to me, when it is their company that have been running a scam service, targeting first time renters and students who are not as familiar with their rights.

They will "aim to reply to emails within 5 days", but not a single one of my emails to them has had a reply in this time frame. The only way to get a prompt reply is to sit in the phone queue for half an hour.

Been using it for almost 5 months now, and they increased my direct debit from 80 to 120 in these 5 months. Won't recommend it to anyone else.

I was helped greatly by Rudi in the complaints department. Whilst my experience with Urban Billing was not good, Rudi was excellent, responding quickly and in a very professional manner, resolving the situation quickly and with no fuss. I was very impressed. (5 stars for him, -1 because of the problems that I had with U. In the first place)

Coming to the end of the contract we had with them, they sent me forms as to whether I wanted to continue. I said no multiple times, and they kept asking and kept asking.

Now after the contract has finished, I log onto the app to submit my final meter reading, and there is a new contract there which I had not signed up for.

Do not use these thieves as they will happily take your money, but ignore you if you try to contact them about anything.

Yves, was very patient, very kind and helpful

Judah is very Supportive and has a very good customer relationship.He was able to sort out pending issues that’s got me worried since 2024 within a day.
Weldone Judah!All of these five stars are for you.

Quick and Effective! I received what services I needed almost Instantly!

During the application process for my new property, I received a call from Urban Billing to discuss potential utility costs. They had been suggested by the referencing/leasing company used by the letting agent. I was not intending to use a bills package provider, but I thought it would be useful to understand what the costs might be.

After discussing the plan over the phone, the quoted costs were very high, as I had expected. I explained that I would need to discuss this with my housemate before agreeing to anything. The person I spoke to then said, “Oh, I thought this was just a set-up call.” I clarified that I was only looking to get an idea of the costs, that I was considering other options, and that I would not be proceeding without speaking to my housemate first. This was acknowledged, the call ended, and I understood that no account or service had been set up.

A couple of months after moving in, having already arranged and paid for my utilities directly with other providers, I received an email from Urban Billing stating that I owed over £500 and needed to set up a direct debit. I immediately called their customer service team, explained the situation, and provided the date of the original call. I was told they would look into it and come back to me.

I have still not received any proper response, yet I continue to receive emails saying that I owe this money, despite the fact I never agreed to proceed and have been paying my utility bills through the providers I arranged separately. This has been extremely frustrating and concerning, and the lack of communication has made the situation worse.

Even though I didn't proceed with the subscription, I had an excellent experience with them, especially with how Yves was quick to handle my query.

I felt like I was scammed by this people will never recommend them to my worst enemy

Yves helped me a lot. I had trouble with my readings.

Jess was handling my case and did a very excellent job in explaining things and taking care of everything promptly.

I contacted Urban Billing for the first time today.

I spoke with a kind and lovely gentleman called Judah.

Judah was incredibly helpful regarding my request and also took time to explain what Urban Billing means and how it works. I appreciated that as it was my first point of contact via a Telephone Call (after applying on line) with the Company - as it had been recommended by my lovely new Estate Agents - Raines Estate Agency - so I wanted to know more about it.

I enjoyed chatting with Judah who went over and above. A true asset to the Company

Glad I have the opportunity to pay one Company instead of paying several Companies for my Energy and Water Bills. So a great concept

-5 would be my rating If there was a -star option. I made an enquiry for a utility quote and the next thing I know I have a bill for over £600 and Bayliffs at my door. I can’t believe a national company are so blatantly fraudulent. I am contacting the ombudsman, police , my mp and national news media outlets to highlight this.

Really easy sign up process and everything was set up in time

Honestly do not know where to start, got a quote online and thats as far as I went and they actually took the bills over when I never actually wanted to go ahead with anything. Recently struggled with my finances and was put into a debt solution. Urban billing have been notified of this and I have had nothing but issues since, No contact regarding it, I had to submit a formal complaint for then to actually do something, got told I would hear back from their credit control team and never did, I have been having threatening emails since them and every time I do I email back, and once again no Answer, Called multiple times and most of the time they never pick up and call goes silent and then disconnects. And then yesterday I get someone come out to my property to discuss the balance even though it was in my debt soulutionand they cannot legaly touch me for me and try and charge me £60.00 for coming out. Absolutley disgusting company, leaving as soon as I can and will never return, customer service is shocking at this place