If I could give a minus rating, I would give them minus 5 stars. They sent threatening emails and conflicting bills. Even though I paid a massive exit fee of £250, they are still demanding a managemen... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
After taking over my supply illegaly and with my go ahead even after a block was put on them by British gas they try to charge me hundreds and refuse to let my actual supplier take back over. Holding... Voir plus
I was helped greatly by Rudi in the complaints department. Whilst my experience with Urban Billing was not good, Rudi was excellent, responding quickly and in a very professional manner, resolving the... Voir plus
I contacted Urban Billing for the first time today. I spoke with a kind and lovely gentleman called Judah. Judah was incredibly helpful regarding my request and also took time to explain w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Urban Billing, we simplify household finances by bringing all your essential utility bills into one easy monthly payment. From energy and water to broadband and council tax, we take the stress out of managing your home expenses by offering a single, transparent service tailored to your needs. We’re committed to making life easier for renters and homeowners alike, no more juggling multiple providers or chasing due dates. Everything is managed under one roof, with clear pricing, flexible plans, and dedicated customer support. We also believe in doing our part for the planet. That’s why we’ve partnered with Ecologi to support reforestation and carbon reduction projects, helping us move toward becoming a carbon-neutral company by 2025. Whether you’re a student, young professional, or a busy family, Urban Billing is here to help you stay in control, save time, and live more sustainably.
Coordonnées de contact
2,5
Bas
64 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 31 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Are they scamming me?
Company contacted me saying I owe them money for the year I have been living in my property, I replied saying I never registered with this company, this leads to back and forth emails for months (still going on) of them requesting proof that I have had a different supplier for the time I’ve lived in my property, me providing the proof then them coming back asking for proof again this is still ongoing with no sign of them resolving the issue. This has even lead to them showing up at my house (I wasn’t at home at the time) to try and fit a prepayment meter! I am a single parent and this whole thing is affecting my mental health as Im worried im going to have bailiff’s around my house for a company i didnt even register with.
26 septembre 2025
Avis spontané
Réponse de Urban Billing
Hi,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you.
Please email us at hello@urbanbilling.co.uk with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Urban Billing
Avoid!
Really difficult to speak with. Unfortunately I didn't choose this company (previous tenants did) extortionate fees and will send you warning letters with threats to charge late payments (£60) despite paying on time.
20 novembre 2024
Avis spontané
Réponse de Urban Billing
Hi Steven,
Thank you for bringing this to our attention. We sincerely apologise for any distress caused due to our debt collection process.
We are pleased to confirm that this issue has since been resolved by our Complaints Team.
Best wishes,
Urban Billing
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