The lady that dealt with my new policy was fantastic on the phone she walked me through every single detail about my policy nice and polite and straight forward the whole process was very easy and I w... Voir plus
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Had my quotes yesterday which by the way were not competitive ! Since then though I have been pestered by continuous phone ringing from different companies I clicked Email only to contact if they... Voir plus
L'entreprise a répondu
Many thanks to Alex burgess who is very helpful and made the form filling easy, nice to talk to a human rather than a robot, thanks again Alex.
Spoke to max today to re new my van insurance , very helpful and quick to know what he is doing and got me a good price. Top customer service thanks again max regards mick
À propos de l'entreprise
Écrit par l'entreprise
VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 80,000 van insurance customers.* If BIS are unable to assist with a quotation, we automatically refer you with quotes from our specialist partners.
Coordonnées de contact
First Floor, 140 Brompton Road, SW31HY, London, Royaume-Uni
- vancompare.com
4,4
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Fast and easy
7 août 2026
Worst experience ever in obtaining a…
Worst experience ever in obtaining a quote , after securing quote I received nothing but daily emails and sms messages informing me to validate my insurance then the constant phone calls , I cancelled the insurance and asked for a refund of my money , dispute talking to 5 different agents I am still waiting on my refund 10 days later . Wouldn’t buy a stamp from them , very unreliable untrustworthy full of broken promises.
Ofcom and FSO informed of my contact with this company
1 août 2026
Avis spontané
Réponse de VanCompare.com
Dear Mr Booth,
Thank you for taking the time to speak with me, and for bringing this to my attention. I am genuinely sorry to hear about your experience, particularly the constant messages and phone calls, and the long wait you faced for your refund after speaking with several different people.
I can only imagine how frustrating that must have felt, especially given the number of times you had to go over this with different agents without a resolution in sight.
I really do hope our conversation has gone some way towards resolving things for you and restoring your faith in us.
Yours Sincerely,
Isabel May
VanCompare
Alex was a very efficient salesman and…
Alex was a very efficient salesman and made you feel at ease
7 août 2026
SPEND 20 MINS ON PHONE TO BE CUT OFF…
SPEND 20 MINS ON PHONE TO BE CUT OFF BEFORE ISSUE SORTED
4 août 2026
Réponse de VanCompare.com
Dear Mr Hickman,
We’re sorry to hear about your experience and understand how frustrating it must have been to spend 20 minutes on the phone only to be cut off before your issue was resolved.
This certainly isn’t the level of service we aim to provide. We’d really appreciate the opportunity to look into what happened and help get your issue sorted.
Please contact us directly with your details so we can investigate and assist further.
Yours Sincerely,
Isabel May
VanCompare
The app won’t open
The app won’t open. Tried about 20 times now, Not good!!
I really need this sorted!
6 août 2026
Réponse de VanCompare.com
Dear Mr Lythgoe,
Thank you for taking the time to let us know, and I am sorry to hear the app was not opening for you, especially after so many attempts.
I can see you have since spoken with our team and this has been resolved. I do hope everything is now working as it should for you.
Yours Sincerely,
Isabel May
VanCompare
The guy was very helpful and polite got…
The guy was very helpful and polite got me a deal I was happy with so no complaints.Derek Bell
6 août 2026
Josh russle who I spoke to was amazing
Josh russle who I spoke to was amazing. Dealt with him a few times now and always ask for him. Amazing service by the man
5 août 2026
Thank you to Ben today for sorting my…
Thank you to Ben today for sorting my insurance out very well done, he was very polite and explained what to do and what was involved .Thank you again this is a load off my mind.
5 août 2026
Réponse de VanCompare.com
Thank you so much for your lovely review! It's great to hear Ben was able to sort your insurance out so well, and that he was polite and took the time to explain everything involved. It's especially lovely to know this has been such a weight off your mind. I'll make sure your kind words are passed on to Ben, I'm sure he'll be really pleased to read this. Thank you for trusting us with your insurance.
Réponse de VanCompare.com
Thank you so much for taking the time to leave us a review! We're really pleased to hear you received such excellent service and had such a lovely experience with our call handler. It's wonderful to know you're overall very happy with us, thank you for letting us know.
Réponse de VanCompare.com
Thank you so much for your lovely review! It's brilliant to hear Scott was so superb in helping you. I'll make sure your kind words are passed on to him, I'm sure he'll be really pleased to read this. Thanks again for taking the time to share this.
Réponse de VanCompare.com
Thank you so much for taking the time to leave us a review! We're really pleased you're happy with the service you received, and we appreciate you taking the time to say so.
Réponse de VanCompare.com
Thank you so much for giving Kieron 5 stars! We'll be sure to pass this on to him, I'm sure he'll be delighted.
Réponse de VanCompare.com
Thank you so much for your kind words! We're really pleased you had a great experience with us.
Amazing service
Amazing service . Very friendly kind member of staff that took a lot of time and patience helping us . Thank you :) highly recommended this company .
31 juillet 2026
Réponse de VanCompare.com
Thank you so much for your wonderful review! It's lovely to hear our team member was so friendly and kind, and took the time and patience to really help you through everything. Thank you so much for your recommendation, it means a great deal to us.
Best quote in years
Quick service and a great price for 1 years cover,best quote i have had for at least 5 years
31 juillet 2026
Réponse de VanCompare.com
Thank you so much for your fantastic review! It's brilliant to hear the service was so quick, and that you got such a great price, best quote in five years is high praise indeed! Thank you for the fantastic feedback.
Only use if you like being harassed
Wouldn't touch this company. Did a quote online last night and have received 6 spam phone calls from them today. Answered the third call to tell them to take me off the system and still received 3 more calls after that in less than 24 hours. Luckily I can screen calls on my phone so they tell me it's them but it's coming from a different number each time so difficult to block. Absolutely awful.
30 juillet 2026
Avis spontané
Réponse de VanCompare.com
Dear Ms Walker,
Thank you for taking the time to leave this review, and we are very sorry for your experience.
Receiving so many calls in such a short space of time, especially after asking for them to stop, is genuinely concerning, and it is not how we want any of our customers to feel.
I have reached out to you personally to look into this matter, and I do hope you are happy with the resolution provided.
If you need anything else at all, please let me know.
Yours Sincerely,
Isabel May
VanCompare
Price was a double from the last year…
7 juin 2026
Réponse de VanCompare.com
Dear Mr Felix,
Thank you for taking the time to leave your review. I understand the cost of your policy came as quite a shock compared to last year, and that is never a nice surprise to receive.
Premiums do move year on year, and can be influenced by a range of factors, including changes in individual circumstances and wider shifts in how insurers price risk. I hope this offers a little insight into why your figure looked different this year.
I am pleased to see you have taken out a new policy with us despite this, and I hope we can show you the value in that over the coming year.
Yours Sincerely,
Isabel May
VanCompare
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