The lady that dealt with my new policy was fantastic on the phone she walked me through every single detail about my policy nice and polite and straight forward the whole process was very easy and I w... Voir plus
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Had my quotes yesterday which by the way were not competitive ! Since then though I have been pestered by continuous phone ringing from different companies I clicked Email only to contact if they... Voir plus
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Many thanks to Alex burgess who is very helpful and made the form filling easy, nice to talk to a human rather than a robot, thanks again Alex.
Spoke to max today to re new my van insurance , very helpful and quick to know what he is doing and got me a good price. Top customer service thanks again max regards mick
À propos de l'entreprise
Écrit par l'entreprise
VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 80,000 van insurance customers.* If BIS are unable to assist with a quotation, we automatically refer you with quotes from our specialist partners.
Coordonnées de contact
First Floor, 140 Brompton Road, SW31HY, London, Royaume-Uni
- vancompare.com
4,4
Excellent
7 k avis
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A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Very Very Rude customer service when trying to cancel Renewal policy
Very Very Rude customer service when I tried to cancel insurance, especially when advisor hangs up on you and when ringing back they try to accuse you of being another member of staff that they have just spoken too from my business..
They also tried to take money from bank account 3 weeks before renewal date .
Absolutely disgusting and so glad that we are moving to a trustworthy , polite company recommended by Which !!
30 juillet 2026
Avis spontané
Réponse de VanCompare.com
Dear Ms Ware,
Thank you for taking the time to leave your review, and I am genuinely sorry to read about your experience.
I can only imagine how upsetting it must have felt about the way you were spoken to and how your call was handled, especially when you were simply trying to cancel your policy.
I am also sorry to hear about the confusion when calling back, and about the payment being taken ahead of your renewal date. This is not the standard we want from our team, and I would very much like to look into everything you have raised.
As I am not able to locate your details from your review alone, please do give me a call on 0330 0419 374, and I will personally make sure this is looked into for you.
Yours Sincerely,
Isabel May
VanCompare
Lovely people to deal with.
27 juillet 2026
Réponse de VanCompare.com
Thank you so much for taking the time to leave us a review! It's wonderful to hear you found our team so lovely to deal with.
Cannot Cancel or Modify Policy m
Have had VanCompare policies for a couple of years. Generally they've been acceptable. I've had to claim twice. Once after being hit by an uninsured driver.
The app is a pretty poor experience. After it's rewrite it was better, but there's less support.
I had to cancel my policy early as I do t have the vehicle any more. The trouble is, the app doesn't allow you to manage your policy. It forces you to call. But when you do, you cannot get through to anyone. Not evne a bot. The phone line keeps you on hold for 40 to 60 minutes. The callback doesn't work. Nobody calls back.
The app doesn't allow you to cancel at all! So I seem to be stuck with a Ln insurance policy I can't cancel which in turn, means I'm paying for time I can't use.
Watch out for this one!
28 juillet 2026
Avis spontané
Réponse de VanCompare.com
Dear Mr Alali,
Thank you for taking the time to share this, and I am genuinely sorry to hear about the experience you had trying to cancel your policy.
I can understand how frustrating it must have been trying to get through by phone, and then waiting on a callback that never came, particularly when trying to sort something that should have been simple.
I have attempted to make contact with you regarding this, as I would really like the opportunity to discuss it with you directly and understand more about what happened. Please do call me on 0330 0419 374 and I will make sure this is picked up properly.
Yours Sincerely,
Isabel May
VanCompare
Excellent experience very helpful…
Excellent experience very helpful representative highly recommend great customer Service very clear and precise
29 juillet 2026
Réponse de VanCompare.com
Thank you so much for your fantastic review! We're really pleased to hear you found our representative so helpful, clear and precise throughout. Thanks so much for the recommendation, and for such lovely feedback.
Easy to speak to call lasted longer…
Easy to speak to call lasted longer than I was told but not his fault it was not loading correctly
29 juillet 2026
Réponse de VanCompare.com
Thank you so much for taking the time to leave us a review! It's great to hear you found it easy to speak to our team, and thank you for being so understanding about the call running a little longer than expected. Thank you for your kind words.
I used this company on and off for over…
I used this company on and off for over five years. Recently, I cancelled five van policies on the same day after moving to a fleet insurance policy, which they were unable to provide. Each policy was cancelled individually, and I paid all of the required cancellation fees at the time without any issue.
However, two months later they were still taking payments from my account. I called to find out why and was left on hold for almost an hour, only to be told that a manager would investigate and call me back. Unsurprisingly, I never received that call.
After waiting another two days, I called again. Instead of resolving the issue, I received a text message saying another policy had been cancelled and that I owed yet another cancellation fee, despite already paying it two months earlier.
I phoned back and spoke to a representative who simply repeated that I owed the money. She wouldn't listen to what I was explaining, even though I had emails confirming the original cancellation and proof that the fee had already left my bank account. When I asked to speak to a manager, I was refused and told my call would not be escalated.
In the end, I was so frustrated that I paid the cancellation fee a second time just to bring the matter to a close. I have since cancelled all payments to this company and will never use them again.
After more than five years as a customer, this is an incredibly disappointing way to be treated. The customer service was poor, communication was non-existent, and the handling of my account was completely incompetent.
28 juillet 2026
Avis spontané
Réponse de VanCompare.com
Dear Mr. Drever,
Thank you for taking the time to share your experience with us. It is truly disheartening to read about the difficulties you have faced, particularly given your loyalty to us over so many years, and I want to assure you that we take your concerns extremely seriously.
I have written to you separately so that we can look into the circumstances you have described in full, establish exactly what has happened, and work towards a resolution that you are satisfied with. That is the very least you deserve after such a frustrating experience.
Thank you very much for your patience and understanding in the meantime.
Yours Sincerely,
Charlie Byrne
VanCompare
Really quick and easy to understand.
29 juillet 2026
Réponse de VanCompare.com
Thank you so much for taking the time to leave us a review! We're really pleased to hear everything was quick and easy to understand. Thanks again for sharing this.
Réponse de VanCompare.com
Thank you so much for taking the time to leave us a review! We're really pleased to hear you found it easy to get a quote with us. Thank you for choosing us.
Good service
Staff member was polite, efficient and knowledgeable enabling our product requirements to be met.
25 juillet 2026
Réponse de VanCompare.com
Thank you so much for your kind review! We're really pleased to hear our team member was polite, efficient and knowledgeable, and that we were able to meet your requirements. We're delighted we could help.
Réponse de VanCompare.com
Thank you so much for your kind review! It's great to hear you found the member of staff so informative and well spoken. We'll be sure to pass this on to them.
Clear,comprehensive and explained…
Clear,comprehensive and explained everything I asked
28 juillet 2026
Réponse de VanCompare.com
Thank you so much for your kind words! We're really pleased to hear everything was explained so clearly and thoroughly.
Réponse de VanCompare.com
Thank you so much for your excellent review! We're really pleased to hear you found the quote quick and the pricing competitive. Thank you for your kind words.
Réponse de VanCompare.com
Thank you so much for your kind words! We're really pleased to hear you received good service, and that everything was explained clearly.
They charged me £784 for insurance but…
They charged me £784 for insurance but the details are all wrong but they won't let me cancel it without a phone call. I cannot make a phone call as I cannot talk due to cancer in my throat. They have now taken another £810 out of my bank account for renewal leaving me overdrawn with charges and no money till I get my pension. Update I still have not got my refund on 10th August. I have still not received proof of my no claims bonus so cannot insure somewhere else. My tax is due and cannot do because my insurance has expired. They are now not answering my email. Customer service sucks. I have now started proceedings with my card company for chargeback as it seems the only way to get my money back. Also sending all details to BBC programme Rip off Britain, they maybe get a response. Terrible way to treat a pensioner/cancer patient
27 juillet 2026
Avis spontané
Réponse de VanCompare.com
Dear Mr Singer,
Thank you for taking the time to leave your review, and I am truly sorry to read about your experience, and about your illness. Please know that we want to support you with this in every way we can.
I do want to reassure you that it is absolutely possible to renew your policy without speaking to us on the phone, and I am concerned to hear that you were left feeling otherwise. I can confirm the renewal has been cancelled and the payment refunded to you, and that we have been arranging your quotations via email throughout, so that you have not needed to call us at any point.
I look forward to making sure everything continues to run smoothly for you via email, and please do let me know if there is anything further at all I can help with.
Yours Sincerely,
Isabel May
VanCompare
Friendly and helpful staff and service
Friendly and helpful staff and service. Great price quote too
27 juillet 2026
Réponse de VanCompare.com
Thank you so much for your kind review! We're really pleased to hear our staff and service were so friendly and helpful, and that you got a great price too.
Excellent service from a man called…
Excellent service from a man called Billy, couldn’t fault anything
25 juillet 2026
Réponse de VanCompare.com
Thank you so much for your excellent review! It's brilliant to hear Billy provided such excellent service, and that you couldn't fault a thing. We'll make sure your kind words are passed on to Billy.
Really nice bloke on phone very helpful…
Really nice bloke on phone very helpful it was like I was talking to a friend done the best job for me shame other companies ant like he was
10 out of 10
He is a credit to the company
Thank you so much mate good bloke
24 juillet 2026
Réponse de VanCompare.com
Thank you so much for this brilliant review! It's fantastic to hear our team member made you feel so well looked after and made the whole process so easy. A true 10 out of 10 and a real credit to the company, we couldn't agree more. We'll make sure your kind words are passed on to them.
Georgia was brilliant got my insurance…
Georgia was brilliant got my insurance changed over and was a pleasure to talk to which is rare now days.
24 juillet 2026
Avis spontané
Réponse de VanCompare.com
Thank you so much for your lovely review! It's brilliant to hear Georgia got everything changed over for you, and that she was such a pleasure to talk to. I'll make sure your kind words are passed on to her, I'm sure she'll be delighted to read this.
The best experience on the phone in a…
The best experience on the phone in a long time, so helpful and a pleasure to talk to, thank you Conner
24 juillet 2026
Réponse de VanCompare.com
Thank you so much for your wonderful review! It's brilliant to hear Conner gave you the best experience on the phone in a long time, and that he was such a pleasure to talk to. I'll make sure your kind words are passed on to him, I'm sure he'll be thrilled to read this.
Réponse de VanCompare.com
Thank you so much for your kind words! We're really pleased to hear you received such a clear overview.
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