The lady that dealt with my new policy was fantastic on the phone she walked me through every single detail about my policy nice and polite and straight forward the whole process was very easy and I w... Voir plus
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Had my quotes yesterday which by the way were not competitive ! Since then though I have been pestered by continuous phone ringing from different companies I clicked Email only to contact if they... Voir plus
L'entreprise a répondu
Many thanks to Alex burgess who is very helpful and made the form filling easy, nice to talk to a human rather than a robot, thanks again Alex.
Spoke to max today to re new my van insurance , very helpful and quick to know what he is doing and got me a good price. Top customer service thanks again max regards mick
À propos de l'entreprise
Écrit par l'entreprise
VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 80,000 van insurance customers.* If BIS are unable to assist with a quotation, we automatically refer you with quotes from our specialist partners.
Coordonnées de contact
First Floor, 140 Brompton Road, SW31HY, London, Royaume-Uni
- vancompare.com
4,4
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Really straight forward to use and…
Really straight forward to use and great price. Person who called to finalise was really helpful and professional.
23 juillet 2026
Réponse de VanCompare.com
Thank you so much for taking the time to leave us a review! It's brilliant to hear the process was so easy from start to finish, and that you got a great price along the way.
there was online insurance 80 pounds we…
there was online insurance 80 pounds we called 125 pounds I just don't understand how they are misleading people I don't advise
22 juillet 2026
Réponse de VanCompare.com
Dear Mr Mykhailiv,
Thank you for taking the time to leave your review, and I am sorry to hear about your experience. I can understand how concerning it must have felt to see such a difference between your initial quote and the price confirmed during your call.
I want to reassure you that we are not seeking to mislead our customers. Our validation process exists to ensure the information on your policy accurately reflects the correct material facts, including details such as licence type held. Where discrepancies are identified during this process, a revised premium is sometimes unfortunately necessary, and this is determined by our insurers rather than by us as a broker, based on how they assess risk.
I would like to look into this for you personally and explain exactly how this figure was reached, so you can be confident everything is correct. Please do get in touch with me using the contact details on our website, and I will be happy to help.
Yours Sincerely,
Isabel May
VanCompare
Good customer service
20 juillet 2026
Réponse de VanCompare.com
Thank you so much for your kind words! We're really glad to hear you received good customer service from us.
English speaking people makes life so…
English speaking people makes life so much easier
22 juillet 2026
Réponse de VanCompare.com
Thank you so much for taking the time to leave us a review! We're really glad you found it so easy to communicate with our team.
Réponse de VanCompare.com
Thank you so much for your kind words! We're really pleased to hear everything was quick, and that you're happy with the price too.
Ridiculous company
Ridiculous company, they won't let me renew without a phone call. I used them because I can't talk due to cancer and needed to insure online. Never again. Update, I cannot cancel on their live chat as it's not live, it's ai. Everyday the live chat says they will escalate the matter and someone will email me. This has been going far too long. The live chat actually gave me a false email address as well.
21 juillet 2026
Avis spontané
Réponse de VanCompare.com
Good Morning,
Thank you for taking the time to leave your review, and I am truly sorry to read about your experience, and about your illness. Please know that we genuinely want to support you with this.
I do want to reassure you that it is absolutely possible to renew your policy without speaking to us on the phone, and I am concerned to hear that you have been left feeling otherwise. I would very much like to understand what has happened so that we can get this sorted for you.
As your review is anonymous, I am unfortunately unable to locate your details at this stage. I have submitted a request through Trustpilot for your contact information, and once I receive that I will make sure we reach out to you via email or Live Chat so that we can get your renewal arranged without any need for a phone call.
I look forward to hearing from you and getting this resolved for you as smoothly as possible.
Yours Sincerely,
Charlie Byrne
VanCompare
New business with a van the rep was…
New business with a van the rep was diligent in getting me the correct cover at a good price.
17 juillet 2026
Réponse de VanCompare.com
Thank you so much for your lovely review! We're really pleased to hear our representative was so diligent in making sure you got the correct cover at a good price for your new business. We'll be sure to let them know.
Fast and helpfull
21 juillet 2026
Réponse de VanCompare.com
Thank you so much for your kind words! We're really pleased to hear you found us fast and helpful.
Réponse de VanCompare.com
Thank you so much for your kind words! We're really pleased to hear our staff were so helpful and understanding.
The good and not so good
Polite and professional on phone when helping with my quote that I eventually purchased .
Not a great experience with tele sales afterwards though as they rang me 9 times trying to sell me something I’ve already bought !!
Spoiled the good experience at the front end a bit
17 juillet 2026
Réponse de VanCompare.com
Dear Mr Tapsell,
Thank you for taking the time to leave your review. I am pleased to hear you found the team polite and professional when arranging your quote, and I am glad this led to you purchasing your policy with us.
I am sorry to hear about the number of calls you received afterwards for something you had already bought, and I can understand why this took away from what had otherwise been a good experience.
Please get in contact with me using the contact details on our website, and I will be happy to help.
Yours Sincerely,
Isabel May
VanCompare
great service
15 juillet 2026
Réponse de VanCompare.com
Thank you so much for taking the time to leave us a review! We're delighted to hear you received such great service.
I DID NOT “RENEW”
I DID NOT “RENEW”
I GOT “THANK YOU FOR RENEWING” EMAIL WHICH I NEVER RENEWED!!!!
I PAID IN FULL FOR MY POLICY AND I GET ANOTHER POLICY IN MY PORTAL, 1, EXISTING, 2, NEW FULLY PAID TO START AND A 3rd I DID NOT RENEW FOR THE SAME BLODDY VAN!! WITH NO PERMISSION FROM ME AT ALL
ABSOLUTELY P’s ME OFF THAT YOU CANT EVEN SEND AN EMAIL - SO HERES MY “EMAIL”
20 juillet 2026
Avis spontané
Réponse de VanCompare.com
Dear Mr Sharpe,
Thank you for taking the time to leave your review, and I am sorry to hear about your experience.
I can understand how confusing and frustrating it must have felt to see multiple policies showing for the same vehicle, particularly receiving a renewal confirmation you were not expecting.
I can see you have since spoken with our team and your renewal has been cancelled. I attempted to call you following your review to discuss this further, but unfortunately was unable to reach you. I hope matters have since been resolved for you, and I am sorry for any frustration caused along the way.
Thank you also for choosing to take out a new policy with us. We really appreciate your continued trust in us, and we hope your next experience with us will be a five star one.
Yours Sincerely,
Isabel May
VanCompare
Excellent service
Excellent service from Harry who helped set up my new van insurance A⭐️
18 juillet 2026
Réponse de VanCompare.com
Thank you so much for your excellent review! It's brilliant to hear Harry was able to help get your new van insurance set up so well. I'll make sure your kind words, and that well deserved A star, are passed on to him.
Was ok but could be better.
Filling out the necessary information on the website and buying; verifying over a phone call only to be told that my insurance would be c£150 more as I can't 'mirror' my motorcycle no claims - even though I declared the no claims were for a motorcycle when filling out the form on the website.
Being called 'mate' throughout the call.
Struggling to hear your staff due to background noise.
17 juillet 2026
Réponse de VanCompare.com
Dear Mr Jones,
Thank you for taking the time to leave your review, and I am sorry to hear that a few things fell short during your experience with us.
I understand your no claims bonus was for motorcycle use. Our underwriters do not permit motorcycle no claims bonus to be used towards a van policy, which is why this could not be applied and resulted in a change to your premium.
I am also sorry to hear about the informal language used during your call, and the background noise which made it difficult to hear our team member clearly.
This is not the standard we expect, and I would like to look into this.
Please get in contact with me using the contact details on our website, and I will be happy to help.
Yours Sincerely,
Isabel May
VanCompare
Réponse de VanCompare.com
Thank you so much for your kind words! We're really pleased to hear everything was nice and easy to sort for you.
Broker fee added unaware
Very fast to call back but didnt give time to actually review the quotes as within 20 seconds of the quotes coming through had phonecall. Also wasn't aware that them doing over the phone included a £131 brokers fee being added to the premiums
16 juillet 2026
Réponse de VanCompare.com
Dear Miss Freeman,
Thank you for taking the time to leave your review, and I am sorry to hear about your experience.
I can completely understand why receiving a call so soon after your quotes came through left you feeling as though you did not have the chance to properly review them.
I am also sorry to hear the broker fee came as a surprise to you.
A broker fee is a separate charge for the work we do in arranging your policy, such as searching our panel of insurers, setting up your cover, and providing customer service throughout. It applies regardless of how the policy is arranged, whether online or over the phone, and is separate from the insurance premium itself.
If you would like to discuss this further, please do get in touch using the contact details on our website, and I will be happy to help.
Yours Sincerely,
Isabel May
VanCompare
Réponse de VanCompare.com
Thank you so much for your kind words! We're really pleased to hear you found everything clear and precise.
Réponse de VanCompare.com
Thank you so much for your kind words! We're really pleased to hear you had such a happy and helpful experience with us.
AVOID
Weird people from start to finish. Keep calling after being told I dont want insurance. Just been told ‘we’ll keep calling’
15 juillet 2026
Avis spontané
Réponse de VanCompare.com
Dear Ian,
Thank you for taking the time to leave your feedback, and I'm sorry to hear about your experience.
We shouldn't continue calling once you've told us you're not interested, and I'm sorry this wasn't respected. That's not how we expect our team to handle a call, and I'd like to look into this properly.
Please get in touch using the contact details on our website, and I'll personally make sure this is followed up.
Yours sincerely,
Isabel May
VanCompare
Réponse de VanCompare.com
Thank you so much for your kind review! We're really pleased to hear you received such helpful, prompt service, and that our advisor was so friendly. We'll be sure to let them know.
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