The lady that dealt with my new policy was fantastic on the phone she walked me through every single detail about my policy nice and polite and straight forward the whole process was very easy and I w... Voir plus
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Had my quotes yesterday which by the way were not competitive ! Since then though I have been pestered by continuous phone ringing from different companies I clicked Email only to contact if they... Voir plus
L'entreprise a répondu
Many thanks to Alex burgess who is very helpful and made the form filling easy, nice to talk to a human rather than a robot, thanks again Alex.
Spoke to max today to re new my van insurance , very helpful and quick to know what he is doing and got me a good price. Top customer service thanks again max regards mick
À propos de l'entreprise
Écrit par l'entreprise
VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 80,000 van insurance customers.* If BIS are unable to assist with a quotation, we automatically refer you with quotes from our specialist partners.
Coordonnées de contact
First Floor, 140 Brompton Road, SW31HY, London, Royaume-Uni
- vancompare.com
4,4
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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The guy Billy who arranged the cover…
The guy Billy who arranged the cover for me was excellent, polite,efficient professional at all times.
14 juillet 2026
Réponse de VanCompare.com
Thank you so much for your lovely review! It's brilliant to hear Billy was so polite, efficient and professional throughout, and that he arranged your cover so well. I'll make sure your kind words are passed on to him.
Réponse de VanCompare.com
Thank you so much for your kind words! We're really pleased to hear your insurance was sorted so quickly.
The operative Keeran was very helpfull…
The operative Keeran was very helpfull and understanding and explained everything to me a realy nice pleasant man to talk to I would recomend him 100 percent
13 juillet 2026
Réponse de VanCompare.com
Thank you so much for your wonderful review! It's brilliant to hear Keeran was so helpful and understanding, and that he took the time to explain everything so clearly. It sounds like he made the whole experience a really pleasant one. I'll make sure your kind words, and your recommendation, are passed on to him.
He went above and beyond and helped…
He went above and beyond and helped with questions I was unsure of explained things very clearly very good customer service thankyou
11 juillet 2026
Réponse de VanCompare.com
Thank you so much for your lovely review! We're really pleased to hear the member of staff went above and beyond, and took the time to explain things so clearly and answer everything you were unsure of. We'll make sure this is passed on to them. Thank you for your kind words.
Excellent customer service
9 juillet 2026
Réponse de VanCompare.com
Thank you so much for your kind words! We're really pleased to hear you received excellent customer service from us.
Very helpful and pretty straight…
Very helpful and pretty straight forward.
Good price.
6 juillet 2026
Réponse de VanCompare.com
Thank you so much for your kind review! We're really pleased to hear you found everything so helpful and straightforward, and that you got a good price too.
online quote & purchase then you have…
online quote & purchase then you have to ring them to activate the policy & guess what £308.00 turns mysteriously into £474.00, beware & keep clear
9 juillet 2026
Réponse de VanCompare.com
Dear Mr Stoddard,
Thank you for taking the time to leave your review, and I sincerely apologise for the inconvenience caused. I completely understand your frustration, and I'm sorry your experience left you feeling this way.
I do want to reassure you that we guarantee our online rates, subject to the information provided being accurate and complete. During validation, we check these details carefully, as getting things right from the start helps avoid bigger problems later on, such as a claim being rejected or a policy being cancelled or voided.
In your case, some discrepancies were identified during validation which meant a revised quotation was necessary to reflect the correct information.
We appreciate your understanding in this regard. If you have any further queries or concerns, please don't hesitate to get in touch using the contact details on our website, and we'll be happy to help.
Yours sincerely,
Isabel May
VanCompare
Website was easy helpful staff when you…
Website was easy helpful staff when you ring to validate
8 juillet 2026
Réponse de VanCompare.com
Thank you so much for taking the time to leave us a review! We're really pleased to hear you found the website easy to use, and that our team were helpful when you called to validate your policy. Thank you for your kind feedback.
All good and could get straight through…
All good and could get straight through on the phone.
6 juillet 2026
Straight through to an operator very…
Straight through to an operator very helpful and all sorted
6 juillet 2026
Could not have asked for a better…
Could not have asked for a better experience
I was treated with great courtesy and professional service Kind regards Brian
6 juillet 2026
Great help
Great help! Was very easy to understand and made the process much simpler, also suggested a better way to save money also. Thanks again
5 juillet 2026
Got a quote seem to be ok so paid…
Got a quote seem to be ok so paid online then received an email to call on phone which I did answered all the same questions again only to be told there's a mistake with my answers price went up by £180 so decided not to go ahead told refund would be processed a week later they have just removed £501 out of my account have been on the phone for ever trying to resolve now three to five days to refund this seems to be a pattern with this company avoid cheap quotes to real you in pay a bit more don't get sucked in.
28 juin 2026
Avis spontané
Réponse de VanCompare.com
Dear Mrs. Bikwa,
I am truly sorry that you are dissatisfied with the service you have received from us, and I want to assure you that we take your comments very seriously.
I did attempt to call you promptly after you left your review, but unfortunately the calls would not connect. You mentioned in your review that you believe we may have blocked you, and I want to assure you that we would never do that. It seems that something has gone wrong with the connection, and please be assured that we would never prevent any of our customers from reaching us.
I would like to take the opportunity to explain the difference in premium you experienced.
The price displayed online was based on the information disclosed during the quotation process, and we do guarantee our online rates where that information is accurate and correct. We have a validation process in place to ensure the accuracy of our customers' policies, which is ultimately for their protection. The goal is to ensure everything is correct from the outset, preventing insurers from charging additional premiums, rejecting claims, or enforcing policy cancellations and voidances further down the line.
During the validation process, we identified that the No Claims Bonus disclosed online was not one you were entitled to, that the claims history had not been disclosed, and that the occupation needed adjusting. These discrepancies meant that the online quotation unfortunately had to be invalidated. We did attempt to provide a revised quotation that accounted for the correct information, even applying the maximum discount available to us, but I completely understand your frustration with the resulting difference in price. No Claims Bonus can provide a significant discount on insurance premiums, and claims history and occupation are both important rating factors for insurers.
Regarding the deposit payment, I can see that this was cancelled at 16:49 on the day in question. I want to clarify that we do not capture payments until a policy is set up with the insurer, which means that in your case the transaction was cancelled rather than refunded. This means the amount would simply not appear on your account rather than showing as a pending transaction that is later reversed. You should therefore be able to confirm that the £57.81 was not taken from your account on 2nd July.
As we have been unable to speak by phone, I have sent you an email so that we can address your concerns directly. If you would like to discuss this further by phone, please do not hesitate to use the number at the bottom of my email, or simply reply and I will be happy to help. Your satisfaction and understanding are very important to us.
Wishing you a pleasant week ahead.
Yours Sincerely,
Charlie Byrne
VanCompare
Rayu was most definitely very helpful…
Rayu was most definitely very helpful and got an excellent discount and went that bit extra for me and definitely most helpful which these days is hard to get great guy
2 juillet 2026
Guy i spoke to was very helpful and…
Guy i spoke to was helpful and very professional i was extremely happy with the service and how quickly he dealt with finding me a policy
2 juillet 2026
Charlie was so helpful,and managed to…
Charlie was so helpful,and managed to find the right insurance.As I was helping a friend,who does not have access to the internet.He verified by phone that it was acceptable.
2 juillet 2026
The woman was very polite very helpful
The woman was very polite very helpful. Tried the best to get it as low as possible for me. That’s why you really really want so thank you.
1 juillet 2026
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