Velanico Avis 

103
TrustScore 3.5 sur 5

3,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Dress did not and i wanted to return but was not able to get good number, Called the number I had for company and was not a good number

Noté 5 sur 5 étoiles

The communication between the owner and myself was so good. So, if you need customer service or have questions, she's awesome. The caps are beautiful. A beautiful, soft, double ply satiny fabric that... Voir plus

Noté 5 sur 5 étoiles

I loved the friendly, fun FB ads for these bonnets, and, with my wiry, frizzy Irish hair, I appreciated the encouragement to try them. The price was reasonable -- 2 for 1! -- and when Velanico's order... Voir plus

Noté 1 sur 5 étoiles

Ordered over a month ago and still don't have it! Have sent muliple customer service through their support email address, the response is.Oh, we're sorry.Tracking doesn't update like it should yada ya... Voir plus

À propos de l'entreprise

Écrit par l'entreprise

Hi and welcome to Velanico! We strive for providing quality hair care products, to help women all over the globe!


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

103 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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3,3

Tous les avis

(103)

2 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

they are a horrible company

they are a horrible company! I cancelled my order immediately and asked to refund my money and they completely ignored me and sent there crappy product to me. Then I had to pay $20 dollars to ship it back to them and they won't give me my money back! Don't order from them!

29 mai 2024
Avis spontané
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Réponse de Velanico

Hi, Courtney!

I'm so sorry for what you've been through, and I agree that this is unacceptable.

Please reach out to support@velanico.com so we can make things right.

Thank you

Noté 1 sur 5 étoiles

Ruins pillows and useless customer service

I ordered a black bonnet which took over a month to arrive. I washed it before use, however it stained my pillowcases with black. I have been using it for a couple of months and it is continuing to stain my pillowcases in black, despite me rinsing it in hot vinegar water repeatedly multiple times. I contacted the company and have had a back and forth of emails trying to get them to accept a faulty return and send a replacement in a light colour so that it will stop destroying my pillowcases, however they say that they cannot accept return of a used product (despite it being 'faulty' and causing damage). They don't seem to understand what I say in the emails as their replies never make any sense. I am left with no choice but to go back to using my old bonnet which is held together with a safety pin, and order a new one from somewhere else leaving me out of pocket. Absolutely do not waste your money buying from this company as it is a total scam.

8 juillet 2024
Avis spontané
Noté 1 sur 5 étoiles

Ordered a bonnet

Ordered a bonnet, said it was delivered but i never received it, customer service is non existent, keep getting the same answer, we are investigating with the courier, it has now been over a week and still no refund or replacement, absolutely worst customer service ever,

23 juin 2024
Avis spontané
Noté 1 sur 5 étoiles

Not silk.

The bonnets are polyester, not silk. I did a burn test. They took over a month to arrive and were sent from China although the business address is Wisconsin or something. I let customer support know they were polyester and included no COO or care/content labels. I was refunded for the product, not the shipping.

12 mai 2024
Avis spontané
Noté 4 sur 5 étoiles

Slow delivery, but I’m happy with it

It was a little bit slow on delivery, I did start to worry I was never going to get it.
But I’ve received it now and I quite like it. Sometimes it does slip off during the night, but no where near as bad as the elastic ones I’ve used. It’s definitely the best bonnet of had. Seems decent quality, and I’m getting more days out of my curls now

30 juin 2024
Noté 5 sur 5 étoiles

Nice and well made

Nice and well made. I got them for my daughters for gifts, as they have even longer hair than I do. I got 1 for myself as well. It was just too hot for me to bc wear all night. Maybe I just need to get used to it?

21 juin 2024
Noté 1 sur 5 étoiles

Absolute SCAM

THEY ARE SCAMMERS, DO NOT BUY.
I, like many others saw their very convincing advertisement on Instagram and fell for the bonnet bundle on their website where they claim the material of these products to be “double layered fine silk” when it is in fact either polyester or some other cheap man made fibre.
The package arrived today and the scrunchies are a lot smaller than shown on their website, completely different colour than that of the photo on their website and absolutely cheap to touch. It’s definitely polyester. Which is terrible for if you want some air circulation on your head while you sleep. (Trust me you do) . Plus polyester makes you sweat and smell bad. Terrible.
I have demanded a refund and we will see how that goes though I have very very low expectations now that they have so blatantly LIED about materials of their products, so I’m not even expecting them to respect their “refund and return” policy.
And in all of this I’m thinking.. how desperate I was to rush that order from such a poorly constructed website with those Bronx looking models that have no hopes in life if not that of scamming strangers on the internet for money to pay for what their baby daddy don’t.
Not sorry. Do better

22 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

No more frizzy hair in the morning!😻

Had to give my 2 cents because WOW. Why doesn’t every girl I know use this??

My hair went from sad and frizzy in the morning to smooth and frizz free.

Getting 1 for all of the women in the house as we speak😆 Thanks!

4 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

I bought one set of 3 to begin with and…

I bought one set of 3 to begin with and my daughter “stole” 😂 two for her and my granddaughter 🥰. So I bought the full package next and gave my daughter three more, so now everyone is happy. We love these bonnets and wear them every night. My granddaughter who is turning 3 thinks that they are hats and wants to wear them all the time, little cutie 🥰

25 avril 2024
Noté 1 sur 5 étoiles

DON'T WASTE YOUR MONEY

Really really low quality and the colors are completely off. I bought the scrunchie pack and received a bright red, a very purple lilac, a rose-gold (ish), and two different shades of grey/silver.
They're so tiny that they don't even fit twice around only half of my hair and there's so much less material on them than the picture suggests. That and the material doesn't even feel like silk and if it is, it's off significantly lower quality than any silk hair products I've bought previously.
Shipping was super slow and got no response when I reached out because the tracking link wasn't working. I actually got an email to say that the products had been shipped and then later I received an email saying they hadn't even been manufactured yet and that they would be delayed further.
Website reviews are fake. When I went to write a review on the website it told me that it would be submitted only after it was reviewed and accepted by the store.
Have requested a refund as they advertise a "satisfaction guarantee" but we'll see if that's a load of lies as well.

17 juin 2024
Avis spontané
Noté 1 sur 5 étoiles

Be cautious

Wish I had checked this before I ordered but fortunately was able to get a refund via my bank.

UPDATE the product arrived today 15 June after ordering on the 1st. Surprisingly the bonnet is as described how ever I would not use this company again as they only seemed to act once I raised a dispute with my bank.

3 juin 2024
Avis spontané
Logo de Velanico

Réponse de Velanico

Hi, Charlotte!

We're happy that you're satisfied with the bonnets you received! However the fact that our support did not come back to your email is unacceptable. Thank you for pointing out that some inquiries might get lost in our inboxes. We'll definitely work on this. We appreciate your feedback!

Best,

Nikki

Noté 1 sur 5 étoiles

All the reviews on the companies…

All the reviews on the companies website are fake. Been waiting for my stupid bonnets for weeks I know I either won’t get them or they will be garbage.. Buyer beware do not buy from this company

4 juin 2024
Avis spontané
Logo de Velanico

Réponse de Velanico

Hi!

The reviews on our site are from verified customers, verified by Judge.me. I truly hope you'll be satisfied with the bonnets you'll receive. Please let us know once you've received them :)

Best,

Nikki

Noté 1 sur 5 étoiles

Velanico is a SCAM

I agree with the other purchasers. This place is a scam. It has been over a month. Asked for a refund because I still have no product and said they wouldn’t give me because it is in transit. Also said someone would reach out to me but no one ever did. Won’t waste anymore of my time. DO NOT BUY FROM THEM. HORRIBLE SERVICE.

10 mai 2024
Avis spontané
Logo de Velanico

Réponse de Velanico

Hi Sharon,

During the month of May we've had high demand, and therefore some orders have been significantly delayed. We've solved this buy ordering a larger quantity of stock to match the increasing orders.

We have a 30 day money back guarantee, which you are free to use whenever. Our support team is well aware of this, and if you were told to wait for it to arrive before issuing a refund, that is unacceptable. Please contact us at support@velanico.com as soon as possible so we can issue you a refund, if that is what you want.

Best,

Nikki

Noté 1 sur 5 étoiles

Delayed arrival and brown stains

Didn’t arrive for nearly a month. Contacted customer service twice - received no reply. Once items arrived, one has brown stains on. Pretty disgusting. Cannot recommend.

3 juin 2024
Avis spontané
Logo de Velanico

Réponse de Velanico

Hi Francesca,

During the month of May we've had high demand, and therefore some orders have been significantly delayed. We've solved this buy ordering a larger quantity of stock to match the increasing orders.

However, if you received a bonnet a bonnet with stains, we would gladly send you a new ones with express shipping right away!

Please contact us at support@velanico.com

Best,

Nikki

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