Vinylflooringdirect Avis 

122
•
TrustScore 4 sur 5

4,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Very poor service and very high delivery costs. Got a sample which showed the product to be white and the photos on the website showed very fine marbling effect. The laminate we received has... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

From the choices, offers, price, customer service, samples, delivery cannot fault anything at all. From my experience so far this has to be one of the most switched on companies I’ve bought from. T... Voir plus

Noté 5 sur 5 étoiles

Ordered free samples which were delivered within 4 days. Made shopping for flooring so much easier than driving around town.

Noté 5 sur 5 étoiles

I ordered a few samples and they were delivered quickly. The 'Supremo Royal Rigid Core Natural Country With Built In Underlay 6mm' boards appear much better quality than other samples I've received... Voir plus

À propos de l'entreprise

  1. Magasin de revêtements de sol

Informations provenant de diverses sources externes

Discover quality Luxury Vinyl Flooring at Vinyl Flooring Direct. Order online or by phone.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

122 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 83 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(122)

28 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles
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Réponse de Vinylflooringdirect

Thank you for your feedback. We’ve checked our records and cannot find any order under your details. To ensure your safety and avoid any potential scams, could you please double-check that the order was placed with us?

If it was, please send us the PayPal transaction details so we can investigate further and resolve the issue. We want to make sure this is sorted as quickly as possible.

Noté 3 sur 5 étoiles

Sent the wrong sample reordered the…

Sent the wrong sample reordered the right one which has a marble effect black vein sent me plain piece of flooring with no black vein anywhere

29 janvier 2026
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Réponse de Vinylflooringdirect

We’re very sorry for the confusion with your sample. Some pieces may not show the black vein as prominently due to the way the flooring is cut, which can result in natural variations. We understand this can be disappointing and appreciate your patience.

Please contact us directly, and we’ll be happy to help ensure you receive pieces that meet your expectations.

Noté 5 sur 5 étoiles

Speedy delivery of samples requested

Speedy delivery of samples requested, would not hesitate to use this company if Mrs can make her mind about which one she likes.

31 janvier 2026
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Réponse de Vinylflooringdirect

Your feedback means the world to us!

Noté 5 sur 5 étoiles

Good aftercare

Good customer aftercare , Nice friendly people on the phone

29 janvier 2026
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Réponse de Vinylflooringdirect

We appreciate your kind review!

Noté 5 sur 5 étoiles

I ordered two tile samples.

I ordered two tile samples. They were so quick on arriving and packed well. Thank you for your service.

9 décembre 2025
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Réponse de Vinylflooringdirect

We’re so happy you enjoyed it

Noté 1 sur 5 étoiles

Awful customer service

I bought many boxes of vinyl flooring for my house and some of them came damaged, I told the delivery that person they were damaged and they told me to email them about it. I then emailed and they said they would only refund me for 2 planks out of what must have been 3 entire boxes which where damaged. I showed pictures of proof via email as their website form doesn’t allow you to add phone images to the refund form (probably to prevent people from even being able to get a refund) and then after I had converted, then the image size was too big so I couldn’t add them at all and so I had to email to 2 different emails as one of their emails that is on their website they just don’t respond to, after they said the pictures where not enough proof even though the pictures where from the second it was delivered and included the wooden base and plastic wrap it was delivered in. The reason it must have not had “enough proof” was because the delivery person had taken a picture of the side it was not damaged in even though I had told him about the damage. I will not be buying from them again.Absolutely Malicious return/shipping damage policy. DO NOT RECOMMEND TO ANYONE

28 août 2025
Noté 1 sur 5 étoiles

Awful customer service

I bought many boxes of vinyl flooring for my house and some of them came damaged, I told the delivery that person they were damaged and they told me to email them about it. I then emailed and they said they would only refund me for 2 planks out of what must have been 3 entire boxes which where damaged. I showed pictures of proof via email as their website form doesn’t allow you to add phone images to the refund form (probably to prevent people from even being able to get a refund) and then after I had converted, then the image size was too big so I couldn’t add them at all and so I had to email to 2 different emails as one of their emails that is on their website they just don’t respond to, after they said the pictures where not enough proof even though the pictures where from the second it was delivered and included the wooden base and plastic wrap it was delivered in. The reason it must have not had “enough proof” was because the delivery person had taken a picture of the side it was not damaged in even though I had told him about the damage. I will not be buying from them again.Absolutely Malicious return/shipping damage policy. DO NOT RECOMMEND TO ANYONE

9 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Sample from VFD

I have only ordered a sample from company which was delivered quickly the product looks good quality

28 août 2025
Avis spontané
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Réponse de Vinylflooringdirect

Thank you for taking the time to rate our service.

Noté 5 sur 5 étoiles

Quick delivery of samples

Quick delivery of samples. Excellent quality from what we saw. Seems easy to click together.

27 juillet 2025
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Réponse de Vinylflooringdirect

Thank you for your time and for taking the time to rate our service. We truly appreciate your feedback.

Noté 5 sur 5 étoiles

I ordered some samples of LVT floor…

I ordered some samples of LVT floor they were quick to arrive. They look and feel really good quality. The only problem is I can’t decide what colour I want.

28 juillet 2025
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Réponse de Vinylflooringdirect

Thank you for your time and for taking the time to rate our service. We truly appreciate your feedback.

Noté 5 sur 5 étoiles

Perfect

Really good quality product beautiful colour true to website excellent value for money

4 juin 2025
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Réponse de Vinylflooringdirect

Thank you for your time and for taking the time to rate our service.

Noté 5 sur 5 étoiles

Received sample thanku

Received sample thanku. With old fashioned pine furniture it didn't match my decor so now looking for colour on the floor.

7 juin 2025
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Réponse de Vinylflooringdirect

Thank you for your time and for taking the time to rate our service.

Noté 5 sur 5 étoiles

We got a free sample

We got a free sample, very good quality better than expected. Glad we got the sample as colour was not right for what we wanted when we put it down.

30 mai 2025
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Réponse de Vinylflooringdirect

Thank you for your time and for taking the time to rate our service.

Noté 5 sur 5 étoiles

Very nice flooring and very good price

Very nice vinyl flooring and good price. Very good service and quick delivery.

29 mai 2025
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Réponse de Vinylflooringdirect

Thank you for your time and for taking the time to rate our service.

Noté 5 sur 5 étoiles

Very good service

Very good service

5 juin 2025
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Réponse de Vinylflooringdirect

Thank you for your time and for taking the time to rate our service.

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