Very poor service and very high delivery costs. Got a sample which showed the product to be white and the photos on the website showed very fine marbling effect. The laminate we received has... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
From the choices, offers, price, customer service, samples, delivery cannot fault anything at all. From my experience so far this has to be one of the most switched on companies I’ve bought from. T... Voir plus
Ordered free samples which were delivered within 4 days. Made shopping for flooring so much easier than driving around town.
I ordered a few samples and they were delivered quickly. The 'Supremo Royal Rigid Core Natural Country With Built In Underlay 6mm' boards appear much better quality than other samples I've received... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Discover quality Luxury Vinyl Flooring at Vinyl Flooring Direct. Order online or by phone.
Coordonnées de contact
Royaume-Uni
- vinylflooringdirect.co.uk
4,2
Bien
122 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very efficient in sending samples.
3 mai 2025
Réponse de Vinylflooringdirect
Thank you for your time and for taking the time to rate our service.
Good quality products
Good quality products. Quick delivery of samples. Full info of each sample supplied.
1 mai 2025
Réponse de Vinylflooringdirect
Thank you for your time and for taking the time to rate our service.
Good quality
27 mars 2025
Réponse de Vinylflooringdirect
Thank you for your time and for taking the time to rate our service.
Good service
28 mars 2025
Réponse de Vinylflooringdirect
Thank you for your time and for taking the time to rate our service.
Excellent service Natalia Thank you 😊
Thank you for your excellent service Natalia you have been extremely helpful and patient with me. I recommend your boss gives you a pay rise. Thank you getting me what I wanted at a good price. I hope my planks of vinyl will not be damaged. The price of postage was absolutely crazy £145.00.that took my breath away.
2 avril 2025
Avis spontané
Réponse de Vinylflooringdirect
Thank you for your time and for taking the time to rate our service.
Ordered some samples arrived quickly…
Ordered some samples arrived quickly great quality very satisfied
9 mars 2025
Réponse de Vinylflooringdirect
Thank you for your time and for taking the time to rate our service.
great service on sending samples havent…
great service on sending samples havent decided which one yet but very professional company to deal with
4 mars 2025
Réponse de Vinylflooringdirect
Thank you for your time and for taking the time to rate our service.
Samples never turned up…
Sample never turned up and 2 requests to send again were ignored. This might be a very good company but they failed at the first hurdle. They took 6 months to reply to my less than favourable review in which time the samples STILL haven’t arrived. Says it all…
5 février 2025
Réponse de Vinylflooringdirect
We’re very sorry to hear that your sample did not reach you and that your follow-up requests were not handled as expected. This is certainly not the experience we want our customers to have.
Great flooring good service
4 février 2025
Excellent service and flooring is great…
Excellent service and flooring is great quality!
2 février 2025
Fast delivery of free samples
1 février 2025
Easy to order
Easy to order, quick email response and delivery instructions. Great option to choose a delivery date in the future due to moving dates.
29 janvier 2025
Prompt service
3 février 2025
No........
29 décembre 2024
Réponse de Vinylflooringdirect
Dear Zoe,
From our records we can see that you have ordered a free sample from us and we are sorry if you did not like the product.
If you need any extra help from our team, please dont hesitate to contact us.
Kind Regards,
VFD Team.
Sample planks free of charge
Swift dispatch of sample planks which will enable us to make a successful choice for our project
28 décembre 2024
Sorina was very helpful
Sorina was very helpful, I have just placed my order on the phone and I am grateful for her help. I ordered a sample before placing an order, the service from this company has been great. Looking forward to getting my flooring fitted in. Thank you for the great customer service! Excellent!
26 novembre 2024
Avis spontané
Thank you very much I am mega satisfied…
Thank you very much I am mega satisfied delivery at a high level driver very very nice 👌
3 novembre 2024
Very good flooring (bought spc…
Very good flooring (bought spc herringbone), installation is easy, there's a great video on the website for this! Only issue is that we will need underlay despite built in underlay on the floor planks- but due to our uneven floor!
Definitely recommend this company, good communication on delivery.
31 octobre 2024
One of the best Companies I’ve dealt with
From the choices, offers, price, customer service, samples, delivery cannot fault anything at all. From my experience so far this has to be one of the most switched on companies I’ve bought from.
The sample and accompanying letter arrived swiftly, high quality sample and no a tiny inch square you sometimes get.
Very impressed I’d ordering my flooring from them for my new house and can’t wait to see it fitted.
1 novembre 2024
Good customer service.
Delivery on time, helpful customer service. I've not yet played LVT yet.
29 octobre 2024
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.