Pooja was lovely today as she welcomed us on board. She was thorough in her explanations, but didn’t take up too much time with unnecessary chit-chat. We are excited to move forward and have future pl... Voir plus
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Lisez les avis des autres
Outstanding customer service. Everyone has been a pleasure to work with throughout this project so far. They're incredibly organized, respectful of my time, and always keep meetings efficient and to t... Voir plus
L'entreprise a répondu
I just finished the introduction Call with Ms Pooja. It was very professional, eloquent, and informative. I am looking forward to working with her and can't wait to see what she will create on the s... Voir plus
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I had my first call with Pooja today, and I just wanted to say how impressed I was. She was incredibly patient, knowledgeable and took the time to answer all of my questions. She made the whole proces... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Vistavue, we are passionate about transforming the way businesses connect with people. As a global leader in digital signage and visual communications, we combine innovative software with strategically placed screens in premium locations worldwide to deliver dynamic, engaging content that informs, inspires, and empowers.
Coordonnées de contact
Royaume-Uni
- customercare@vistavue.com
- vistavue.com
4,6
Excellent
478 avis
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Harry is absolutely wonderful to chat…
Harry is absolutely wonderful to chat with and helpful as can be! Super friendly and efficient!
26 juin 2026
Avis spontané
Réponse de Vistavue
Hi,
Thank you so much for your lovely feedback — we really appreciate you taking the time to share it.
We’re really pleased to hear that Harry made such a great impression. That’s exactly the experience we aim to provide.
He’ll really appreciate your kind words—I'll be sure to pass them on. If there’s anything more we can support you with, just let us know—we're always happy to help. 😊
Best regards,
Vistavue Customer Care Team
Fantastic communication and customer…
Fantastic communication and customer service. Very professional, informative and clear guidance from every individual we have dealt with so far. Jack Bradley did a great job getting us registered and our onboarding experience with Mark Parkin today was fantastic! Thank you for guiding us through this process and helping us to implement our marketing plan.
25 juin 2026
Avis spontané
Réponse de Vistavue
Hi,
Thank you so much for your fantastic feedback — we really appreciate you taking the time to share it.
We’re really pleased to hear that you’ve had such a positive experience with both the communication and customer service so far. It’s great to know everything has felt professional, clear, and well supported throughout.
Jack and Mark will be absolutely delighted to hear your kind words—I'll make sure these are passed on. It’s brilliant to know your onboarding experience has been smooth and that you feel confident moving forward with your marketing plan.
Thanks again for your support, and if there’s anything more we can help with along the way, just let us know—always happy to help.
Best regards,
Vistavue Customer Care Team
Harry was awesome!
Harry was very helpful in walking me through the initial process. He was diligent and kind. He answered all the questions I had as well which put my mind at ease.
25 juin 2026
Avis spontané
Réponse de Vistavue
Hi Hanife,
Thank you so much for your kind feedback — we really appreciate you taking the time to share it.
We’re really pleased to hear that Harry was able to guide you through the initial process so clearly and patiently. It’s great to know he answered all your questions and helped put your mind at ease — that’s exactly the experience we aim to provide.
He’ll really appreciate your kind words—I'll be sure to pass them on. If there’s anything more we can support you with, just let us know—always happy to help.
Best regards,
Vistavue Customer Care Team
Friendly agent called to speak about my…
Friendly agent called to speak about my ad. I can’t speak for the success of the campaign yet. I have been asked to leave a review before the advert has even begun!
25 juin 2026
Avis spontané
Réponse de Vistavue
Hi Amy,
Thank you for your feedback — we really appreciate you taking the time to share it.
We’re glad to hear you had a positive interaction and that the team were friendly when speaking with you about your ad.
We look forward to supporting you as your campaign progresses, and hopefully you’ll start to see some positive results soon. If there’s anything you need along the way, just let us know—always happy to help.
Best Regards,
Vistavue Customer Care Team
Helpful and polite
25 juin 2026
Avis spontané
Réponse de Vistavue
Hi,
Thank you for your kind feedback — we really appreciate it.
We’re really pleased to hear that you found the team helpful and polite. That’s exactly the experience we aim to provide for all of our customers.
If there’s anything more we can help with, please don’t hesitate to get in touch.
Best regards,
Vistavue Customer Care Team
Harrison was great with his knowledge…
Harrison was great with his knowledge and was able to answer all my questions.
24 juin 2026
Avis spontané
Réponse de Vistavue
Hi,
Thank you so much for your lovely feedback! I’ll be sure to pass your kind words on to Harrison—he’ll be really pleased to hear them. It’s great to know he was able to share his knowledge and answer all your questions.
We really appreciate you taking the time to leave a review and for choosing us!
Best regards,
Vistavue Customer Care Team
Pooja Nadgauda was very helpful in…
Pooja Nadgauda was very helpful in explaining onboarding process, we are looking forward to working with Vistavue.
24 juin 2026
Avis spontané
Réponse de Vistavue
Hi Sue,
Thank you so much for your kind feedback! We’re delighted to hear that Pooja was able to guide you clearly through the onboarding process. I’ll be sure to share your lovely comments with her—she’ll really appreciate it.
We’re excited to have you on board and look forward to working with you at Vistavue!
Best regards,
Vistavue Customer Care Team
Terrible company with shady business practices
Very poor experience. The service was expensive, the quality of their content was so bad we had to create our videos in house - though we were still charged for their services. We were told we could update the video 3 times per year but each time we sent in a new video it would take 4-8 weeks for them to upload it (making it fairly irrelevant for seasonal updates). We were glad when the 2 year term was over until we realized that the contract was set to autorenew. We felt mislead by the sales person who said we would be contacted to discuss renewal terms - no contact was made - just an additional $2,700 charge for another year of garbage service with no identifiable ROI. They even moved the location of the kiosk from the main lobby to a low traffic area of the hotel. If you're considering doing business with Vistavue but haven't yet signed the contract - RUN. And thank your lucky stars you prevented a nightmare.
Response to your reply:
Your customer care team says the same thing you did - you signed the contract. The contract doesn’t say we need to provide a quality service. It doesn’t have any service delivery markers at all. It covers the advertisers legal liability to pay over a long period of time with long lead cancellation notices and an auto renew policy. No customer satisfaction built into your model - it is only about how much money you can legally squeeze out of your customers.
21 juin 2026
Avis spontané
Réponse de Vistavue
Hi,
Thank you for taking the time to share your feedback.
We do not recognize the service as you have described. Unfortunately, we are unable to provide a detailed response as we have not been able to identify an account associated with your username. We would encourage you to contact us directly so we can review your case properly.
All elements of the campaign, including pricing, contract terms, and renewal conditions, are clearly set out and agreed upon at the outset. The contract also explicitly outlines the cancellation process, including the 18-month period in which notice can be provided to prevent the agreement from rolling beyond its initial term. We always recommend that clients take the time to fully review and understand these terms.
Advertising performance will naturally vary depending on a number of external factors, and no campaign can guarantee a specific return on investment.
If you would like us to review your account in detail or discuss ways to improve your campaign, including content or placement, please contact us at customercare@vistavue.com.
Best regards,
Vistavue Customer Care Team
Harry was very helpful and informative
Harry was very helpful and informative. He ensured to stay on the line until I received the Artwork Instruction e-mail and answered all of the questions that I had in regards to our advertisement. Thank you, Harry!
23 juin 2026
Avis spontané
Réponse de Vistavue
Hi Candice,
Thank you so much for your kind feedback — we really appreciate you taking the time to share it.
We’re really pleased to hear that Harry was able to support you so clearly and thoroughly, making sure everything was received while you were still on the call. That’s exactly the level of service we aim to provide.
He’ll really appreciate your kind words—I'll be sure to pass them on. Thanks again, and if you need anything further, just let us know—always happy to help. 😊
Best regards,
Vistavue Customer Care Team
Great communication and advertisement
The communication was great and the advertisement material looks fabulous and professional and was developed in a timely manner. Thanks for the great work!
23 juin 2026
Avis spontané
Réponse de Vistavue
Hi Shelby,
Thank you so much for your lovely feedback — we really appreciate you taking the time to share it.
We’re really pleased to hear that you found the communication strong and that you’re happy with how your advert has turned out. It’s great to know everything was delivered in a timely manner and met your expectations.
Thanks again for your kind words—it means a lot to the whole team. If there’s anything more we can help with, just let us know.
Best regards,
Vistavue Customer Care Team
excellent customer service
23 juin 2026
Avis spontané
Réponse de Vistavue
Hi,
Thank you so much for your kind feedback — we really appreciate it.
We’re really pleased to hear that you had such a positive experience with our customer service. It means a lot to the team to know it’s been appreciated.
If there’s anything more we can help with, just let us know—always happy to support. 😊
Best regards,
Vistavue Customer Care Team
Harry was very helpful
Harry was very helpful and answered all my questions. I feel more comfortable now with building my ad. Great customer service and clarity on marketing via my ads
22 juin 2026
Avis spontané
Réponse de Vistavue
Hi,
Thank you so much for your kind feedback — we really appreciate you taking the time to share it.
We’re really pleased to hear that Harry was able to answer all your questions and advised on the next steps for your ad. That’s exactly what we aim for.
It’s great to know you found the service clear and helpful—I'll be sure to pass your kind words on to Harry. If there’s anything more we can support you with, just let us know—always happy to help.
Best regards,
Vistavue Customer Care Team
Réponse de Vistavue
Hi Ken,
Thank you for your kind feedback - we really appreciate it.
We’re really pleased to hear that you found the service friendly and prompt. That’s exactly what we aim to provide, so it’s great to know it’s come across.
If there’s anything more we can help with, please don’t hesitate to get in touch.
Best regards,
Vistavue Customer Care Team
Réponse de Vistavue
Hi Sue,
Thank you for your lovely feedback - we really appreciate it.
It’s great to hear that you found the experience polite and easy to deal with. We always aim to keep things straightforward and comfortable for our customers, so it’s really good to know that came across.
Thanks again for taking the time to share this-it means a lot to the team.
Best regards,
Vistavue Customer Care Team
All explained very well and clear.
All explained very well and clear.
Friendly and concise.
19 juin 2026
Avis spontané
Réponse de Vistavue
Hi,
Thank you so much for your kind feedback—we really appreciate you taking the time to share it.
We’re really pleased to hear that everything was explained clearly and that you found the experience friendly and easy to follow. That’s exactly what we aim for.
If there’s anything more we can help with, just let us know—always happy to support.
Best regards,
Vistavue Customer Care Team
Very helpful and clear
19 juin 2026
Avis spontané
Réponse de Vistavue
Hi Steve,
Thank you so much for your kind feedback—we really appreciate you taking the time to share it.
I’m really pleased to hear that you found everything helpful and clear. That’s exactly what we aim for, so it’s great to know it came across.
If there’s anything more we can help with, just let us know—always happy to support.
Best regards,
Vistavue Customer Care Team
Great working with Vistavue and Pooja
Great working with Vistavue and Pooja. Classy and professional!
18 juin 2026
Avis spontané
Réponse de Vistavue
Hi Jay,
Thank you so much for your kind feedback—we really appreciate you taking the time to share it.
We’re really pleased to hear that you’ve enjoyed working with Vistavue and Pooja and that the experience felt professional and well put together.
Pooja will be so happy to hear your kind words—I'll make sure they’re passed on. Thanks again for your support; it means a lot to us.
Best regards,
Vistavue Customer Care Team
Customer Service Call
18 juin 2026
Avis spontané
Réponse de Vistavue
Hi,
Thank you for your feedback — we really appreciate you taking the time to share it.
We’re really pleased to hear you had a positive experience with the customer service call. Making sure every interaction is helpful and clear is really important to us.
If there’s anything more we can help with, please don’t hesitate to get in touch.
Best regards,
Vistavue Customer Care Team
Pooja was great
After an initial frustrating time with Vistavue due to the sales rep sending through incorrect numbers and then the contract being different to the quote. We were left frustrated and annoyed by this.
However, Pooja was fantastic at resolving the issue and correcting the price and honouring what we were told. She was great with communication and getting back to us via email and phone calls with updates and made us get back our faith and trust in the company. She is a credit, and we are now confident moving forward with our marketing. Thank you.
18 juin 2026
Avis spontané
Réponse de Vistavue
Hi,
Thank you so much for taking the time to share such detailed feedback—we really do appreciate it.
We’re really sorry to hear that the initial experience left you feeling frustrated, particularly around the pricing and contract side of things. That’s certainly not how we want things to start.
That said, we’re so pleased to hear that Pooja was able to step in, resolve the situation, and regain your trust. She takes real pride in supporting our customers, so your kind words will mean a lot to her.
It’s great to know you now feel confident moving forward, and we’re really glad we could get things back on track. If there’s anything you need along the way, please don’t hesitate to reach out.
Best regards,
Vistavue Customer Care Team
Réponse de Vistavue
Hi,
Thank you so much for your kind words—we really appreciate you taking the time to share your feedback.
I’m really glad to hear that you found the communication clear and that we were able to understand your needs. That’s something we always aim to get right.
Thanks again, and if there’s ever anything more we can help with, just let us know—we're always happy to support.
Best regards,
Vistavue Customer Care Team
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