My refund was prompt and dealt with efficiently. The product was as far from that advertised. Following instructions to the last word, my car remains stained and having used top-quality products to... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
No matter how good or bad a product is, it is unethical to show images with a full size bottle and then sell 100ml bottles!! People's brains will assume that they are getting 3 full size bottles regar... Voir plus
Shop around if I were you. I purchased x3 bottles of the ceramic car polish and it’s poor. The bottles are much smaller than advertised. Leaves a greasy residue and turns your car into a smeared dus... Voir plus
L'entreprise a répondu
This little packet of cotton and needles are perfect... the cotton is of good quality, with two black, two white and two red, with the red a beautiful colour, a real Christmas red. But it's the need... Voir plus
2,9
Moyen
89 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Les gens ont aussi consulté
Order a dash cam charged up for a full…day for it to last 30 minutes. Similar to other negative feedback got nowhere fast.
Order a dash cam charged up for a full day for it to last 20mins. Customer service not the best similar to the guy who uploaded his response about costing to much to retire. I got same reply word for word.
It's a shame because I see some good reviews. However when things don't go according to their plan they have no sympathy for anyone.
I'll not be using them again unless my issue gets resolved then I will edit this.
Not holding my breath.
So all I can say is avoid avoid avoid
29 décembre 2025
Avis spontané
Réponse de Wateraup
Dear Customer,
Thank you for your honest feedback. We sincerely apologize that the product’s performance . We understand your frustration and do not take such concerns lightly.
We are committed to addressing this issue promptly and fairly. Please contact our customer service team directly at service@wateraup.com, and we will work with you to find an immediate resolution.
We appreciate the opportunity to make this right.
Absolutely disgusting customer service
Absolutely disgusting customer service, I reported a wrong order, I ordered 2 x wireless dash cams, they sent me 1 x wired dash cam, I emailed them and immediately a representative named Grace contacted me, she asked for the usual information, (proof of purchase, photos of product), I provided all she asked for then nothing, I have repeatedly tried to contact them but nothing, no offers of refund or replacement items.
AVOID AVOID AVOID
12 décembre 2025
Avis spontané
Réponse de Wateraup
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you received the wrong product, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@wateraup.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Dash Cam Purchase
Was supplied with a different version of the product that I ordered but the customer service team have been brilliant in dealing with the issue. Very prompt and courteous responses to all my correspondence.
12 décembre 2025
Avis spontané
New Dash cam
Small problem with my device quickly sorted by the excellent customer service team.
9 décembre 2025
Avis spontané
Ordering easy,good choice of goods
Ordering easy,good choice of goods, was expecting bottles to be bigger,but it's good stuff, does what it says, Hubby pleased with results,, Just wish delivery was quicker,
24 octobre 2025
Avis spontané
DONT BUY FROM THIS COMPANY. I asked for a refund because the…
I asked for a refund because the product was faulty this is there reply
We're truly sorry for the dissatisfaction you've experienced with our product. Your feedback is extremely valuable to us.
Actually, if you return it to us without any quality problem ,you should pay for the shipping ,it is not worth to do that. Maybe you not satisfied with it,maybe you can send it to others as a holiday gift.
How about we provide 20% store voucher to you that you can use it purchase anything in our store without returning,you can keep it . Is that OK?
Waiting for your reply
Regards
DONT BUY FROM THIS COMPANY
2 décembre 2025
Avis spontané
Réponse de Wateraup
Dear customer, thank you very much for taking the time to share your feedback with us. We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@wateraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Dashcam received part missing
Received item ordered dash cam part missing contacted wateraup set photos that they asked for,they replied Will send replacement give them 3 to 5 days to send tracking order,if I don't receive one contact them again which I did.now after about 13 more emails all they keep saying is parcel delivered.yes the first one was but not the replacement
24 novembre 2025
Avis spontané
Réponse de Wateraup
Dear customer, thank you so much for taking the time to share your feedback. We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@wateraup.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
I don’t recommend this company to…
I don’t recommend this company to anyone because is fake I don’t know who’s let them do business .I ordered dashcam on the 13 November and they said in 48 hours do it dispatch .I received the order after 14 days and order was wrong i did try contact them no answer i want to return don’t do respond after 3 days emailing them give me offer refund £18 this is joke if you order something from them you can’t return or refund from them you lose your money.
26 novembre 2025
Avis spontané
Réponse de Wateraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@wateraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Item is awful
Item is awful. Doesn’t do anything what says it does. Just smears the paint work however you try and use it
10 novembre 2025
Avis spontané
Réponse de Wateraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@wateraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Great product.dose what it say.car…
Great product.dose what it say.car gleaming and clean for long .10 out 10
8 octobre 2025
Avis spontané
After 8 days still not shipped
Would give a ‘0’ if I could after 8 days stilll not shipped when contacting customer service for refund quoted another 5-7 days.for refund
DO NOT ISE
7 novembre 2025
Avis spontané
Réponse de Wateraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@wateraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Absolute rubbish
Absolute rubbish , but to be fair customer service issued a refund as they said they would
21 octobre 2025
Avis spontané
Réponse de Wateraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@wateraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Didn’t stick,didn’t hold properly,no…
Didn’t stick,didn’t hold properly,no point of buying
12 octobre 2025
Avis spontané
Réponse de Wateraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@wateraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Eyelashes
They arrived on time looked and felt lovely on and the box they came in look lovely top quality.
10 octobre 2025
Avis spontané
The company communication and delivery…
The company communication and delivery time was good but the product (magnetic phone holder) was poor quality, didn’t stick to surface well, at its tightest couldn’t hold the phone in position and eventually broke entirely.
21 octobre 2025
Avis spontané
Superior Sewing Items
I’m very pleased with these items. They are really superior to the needles and thread I normally use. And I like watching their sewing tutorials when ever they appear.
1 septembre 2025
Avis spontané
Excellent package of threads and Needles
Excellent package of threads and needles especially the selection of needles and the needle threaders that are so helpful for people like me who need to wear glasses!
20 octobre 2025
Avis spontané
The needle threader is amazing so easy…
The needle threader is amazing so easy to use, my hands/fingers really struggled, now it is easy. The needles just slide through denim and thick materials so easy, and using the thimble makes sewing so easy. I can sew on buttons with no problem. I am so happy I found this box of tricks.
18 octobre 2025
Avis spontané
Lost its stick
Good design and worked really well for a while, until it lost its stickiness. I’d say it lasted 5 weeks.
4 octobre 2025
Avis spontané
Réponse de Wateraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@wateraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Very disappointed in the product
Very disappointed in the product. Small volume of liquid and I was not able to apply it as shown on the videos. Very misleading, especially when compared to competitors. The level of protection was also disappointing. Don't send me a discount voucher for another product as once bitten, twice shy.
20 août 2025
Avis spontané
Réponse de Wateraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@wateraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
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