West End Diy Avis 

Ordered was completely wrong. Very disappointed

Excellent service. Great product. Delivered very quickly

Great product

Easy selection and smooth ordering process.
Very efficient delivery service.would definitely used company again.

I ordered a couple of items from here but didn’t receive them. They let me know there was a problem with the manufacturer/supplier and that it would be 3 weeks before I would get it but said if that wasn’t suitable they would refund my money which I did. The refund was done in the next couple of days.

Due to an website issue I was unable to place an order so I called direct and got through to Jack. Jack was able to recreate the error which could not be fixed quickly so he took my order over the phone, keeping in touch with me when product had arrived and dispatched. Excellent service and communication, thank you Jack.

Just to let you know the order was left on the doorstep after delivery on Saturday, we were away for the weekend and did not get back to Monday. The courier did not allow any options to leave with a neighbour or leave in a safe place.

However on opening the package I found that both of the pots of paint where split on the bottom (have photo’s), it was fortunate that the pots were well wrapped up by yourselves, otherwise the box would be full of paint. I have turned them upside down and taped the bottom to create an air tight seal, before I use them next week. I can only assume that the courier had either dropped the box or put something heavy on them, I did notice that the inside of box on the bottom showed two rings of the paint pots were, this was despite the bubble wrap.

I wrote to you on 18th November but still have not received a reply.

Quick delivery
Well packed .
100% Recomended

fast delivery, well packaged, sourced a product I couldn't find anywhere , great service

I only ordered a wallpaper sample to check with my colour scheme
very quick response
thank you

Placed the order and kept up to date of the order status which is great. Good price too for the wallpaper. Well packaged and arrived quickly.

Ordering was easy. Delivery was earlier than expected but was able to track the package. Very efficient. Would use this company again.

Good prices and service.

West End DIY sold a rare set of heavy duty staircase brackets of which I ordered 36. WED had to order extra in. Sending the brackets in two lots was key issue with their (outsourced) shiping service relying on couriers unwiling to carry such heavy goods.
A first lot had more incidents than Homer on his Odyssey: (i) went missing, (ii) was declared refused by recipient, (iii) lost by courier, and (iv) finally re-sent by a different courier directly by WED. Jack at WED followed-up with persistence, was good at comms and willing to sort this out (I'm sure his shipping cost was higher than budgeted in the end). Took some 7-8 weeks in the end, but I was impressed by WED's willingness to get this sorted and get me my order. I shall return.

Good selection of wallpaper . Great customer service,

I had saw a specific wallpaper that I loved for my kitchen but the original website I saw it from had sold out and I was finding it really hard to source. A specific search brought up West end DIY and I ordered the 2 rolls (I thought) I needed. Turns out I need 2 more and placed a further order. I received an email from the company today only 1 roll had come from the wholesaler but they were getting a 2nd one in for me but would be short delay. I very much appreciate this update so feel the service has been excellent! Will definitely order again! Thank you 🤩

Great fast delivery

Timely service, good range and very helpful phone and shop service.

This company has outstanding customer service, I had encountered a couple of problems ( not their fault) with a garden dining set I purchased, they went above and beyond to rectify this to my satisfaction.
Jack was amazing…. THANK YOU!
Certainly can’t recommend this company enough. 😊