West End Diy Avis 

209
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Great website, easy to view and select items. Good communication from order until delivery. Quick delivery. Would highly recommend and will definitely use again.

L'entreprise a répondu

Noté 5 sur 5 étoiles

West End DIY sold a rare set of heavy duty staircase brackets of which I ordered 36. WED had to order extra in. Sending the brackets in two lots was key issue with their (outsourced) shiping service... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was looking for some curver baskets to match the ones I bought last year, which seem to be out of stock everywhere. I got an email, we’ve got your order, then another to tell me they were waiting... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I needed Phostrogren. West End supplied it at a competitive price. I ordered it and they mailed it to me in a matter of a few days. A satisfactory transaction.

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de bricolage
  2. Magasin de design et de décor intérieur
  3. Magasin de peinture
  4. Magasin de papiers peints

Écrit par l'entreprise

Shopping online at West End DIY is straightforward and user-friendly. The site offers a wide range of products including wallpaper, paint, tools, homeware, and garden supplies, all neatly organized by category. You can filter by brand, colour, or style to find exactly what you need, and there are monthly online-only offers such as free delivery on orders over £75. Product pages clearly show details like availability and delivery options, and checkout is simple with transparent costs. Customer reviews highlight fast delivery, secure packaging, and responsive support if any issues arise. Overall, it’s a reliable, family-run DIY retailer offering a convenient online shopping experience with great customer service.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

209 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(209)

201 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Fantastic customer service

Fantastic customer service. Fixed an issue that I had made when ordering with no problem. Totally recommend as a great place to purchase from.

17 décembre 2025
Avis spontané
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Réponse de West End Diy

Thank you very much for your complementary review! We look forward to seeing you with us again in the future!

Noté 5 sur 5 étoiles

Brilliant company to deal with and my…

Brilliant company to deal with and my Christmas star was exactly as described

5 décembre 2025
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Réponse de West End Diy

Thank you for your kind words and review. I am glad you are left satisfied with your order/product and experience with us!

Noté 5 sur 5 étoiles

Good corispondence fast delivery and…

Good corispondence fast delivery and great product will use this company again

6 décembre 2025
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Réponse de West End Diy

Thank you for your review! We really appreciate this and look forward to seeing you shop with us again sometime in the future.

Noté 5 sur 5 étoiles

Exceptional customer service.

The member of staff who took our order was just amazing! So helpful. The order arrived within 2 days, nicely packaged. We wish other companies had such an efficient service!

12 décembre 2025
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Réponse de West End Diy

Thank you very much for your complementary review. We really appreciate the kind words and we hope to see you again with us in the future!

Noté 5 sur 5 étoiles

Seamless experience with these guys

Seamless experience with these guys, mention to Jack who answered my query quickly and comprehensively.

4 décembre 2025
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Réponse de West End Diy

Thank you your review and sharing your experience with us! I'm glad I could help out and we hope to see you again in the future!

Noté 5 sur 5 étoiles

Highly recommend

So helpful when I was looking for a particular batch number.
Wallpaper dispatched promptly and was exactly what we needed.
Highly recommend and many thanks.

10 décembre 2025
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Réponse de West End Diy

Thank you so much for your kind and complementary review! I'm glad we help out in what you were looking for and that you are satisfied with your experience with us! We hope to see you again in the future.

Noté 5 sur 5 étoiles

Great service

Very easy to order online, great communication and very fast delivery

8 décembre 2025
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Réponse de West End Diy

Many thanks for your complementary review, we really appreciate this and I'm glad you are satisfied shopping on our website!

Noté 3 sur 5 étoiles

I can't really review as I haven't…

I can't really review as I haven't received my order yet. The prices are great, communication is great but will need to wait to see when my order is delivered

5 décembre 2025
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Réponse de West End Diy

Thank you for your complementary review, please let us know your thoughts once you receive your order.

Noté 5 sur 5 étoiles

Excellent service.

Good value for money item. They did send the wrong amount, but the man I spoke to was absolutely lovely and said he would sort it out and I got an email the next day. They couldn’t apologise enough and re-ordered the items and they arrived quickly. First class customer service. Thank you so much.

27 novembre 2025
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Réponse de West End Diy

Thank you very much for your kind & complementary review! Sorry we messed up a little bit!, but glad we could get this quickly resolved for you. We hope to see you again in the future.

Noté 5 sur 5 étoiles

Excellent Customer Service

The customer service from this company is wonderful. We ordered a garden table and chairs and unfortunately the chairs and table didn’t match on delivery from the distributors. Not West End’s fault! Jack and the team were on the case straight away and got it sorted keeping me informed of progress along the way. I don’t think I have ever received such great communication before, which was so reassuring it would be sorted. I would definitely use them again and certainly recommend to family and friends. Thank you again, I am very pleased.
Christine

8 décembre 2025
Avis spontané
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Réponse de West End Diy

Thank you very much for your detailed and complementary review! Apologies again you had received that problem upon delivery, but I'm glad we got it sorted in the end. Thank you for the recommendation and we hope to see you again with us in the future! All the best.

Noté 5 sur 5 étoiles

Excellent quick service

Excellent quick service. Easy to use site on line. Great help when delivery was delayed through no fault of yours.

26 novembre 2025
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Réponse de West End Diy

Thank you very much for your review, glad you found our website easy to use and also complementing our quick service!

Noté 5 sur 5 étoiles

West End DIY offer a huge range

West End DIY offer a huge range of every day items that you need, or didn’t know you needed. It’s my go to place for the everyday diy items, but also for specialist or routine cleaning materials. Great for everything for maintaining a home. And they have a wonderful paint section too.
And the staff are always knowledgeable and friendly. A great asset to the area

1 novembre 2025
Avis spontané
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Réponse de West End Diy

Thank you for your detailed and complimentary review, it is very much appreciated and we hope to see you again with us soon!

Noté 5 sur 5 étoiles

Great communication

Great communication, fast delivery.

6 novembre 2025
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Réponse de West End Diy

Thank you very much for your complimentary review!

Noté 5 sur 5 étoiles

Very helpful staff

Very pleasant chap on the phone helped us identify the paper we needed and phoned other branches to collect in rolls as it is now discontinued, he got back to us very quickly with the news that he had located 6 rolls and they were purchased and delivered efficiently.

27 novembre 2025
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Réponse de West End Diy

Thank you very much for your kind review! Glad we could help source the wallpaper you were looking for and that they were delivered in a timely manner! We hope to see you again in the future.

Noté 5 sur 5 étoiles

Easy

Easy, quick delivery, very professional

21 novembre 2025
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Réponse de West End Diy

Thank you for your kind review, we hope to see you shopping with us again sometime in the future!

Noté 4 sur 5 étoiles

Great service

Great service. A little expensive on the delivery charge. Happy with my 2 products I received

20 novembre 2025
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Réponse de West End Diy

Thank you for your review and I'm glad you are happy with the products you have received!

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