Brilliant sales person came to our home (Chris) super polite, understanding, worked around what we needed both in quality and price, took time to give us best options and ideas. So glad we've booked i... Voir plus
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I have not bought anything - but sent email to be asked to review. So you aksed ... I will share my honest opinion. I got a quote from a salesman, who was pleasant enough but tried to pressure... Voir plus
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Windows and door supplied and fitted for us. Excellent service from start to finish. Helpfull friendly sales followed by meticulous survey. First class install by friendly fitting team who explained w... Voir plus
L'entreprise a répondu
We’re absolutely delighted with the installation of our new windows and doors. Exceptional quality. We had heat, noise and draft issues with our old ones, these issues have now been addressed with th... Voir plus
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À propos de l'entreprise
- Installateur de double vitrage
- aussi dans
- Équipement et installation de conservatoire
- Fournisseur de fenêtres
- Fournisseur de fenêtres PVC
- Magasin de rénovation
- Service d'installation des fenêtres
Écrit par l'entreprise
Windows Plus Roofs is your trusted supplier of high-quality UPVC windows and doors in the North East of England. Our commitment to excellence extends to helping you upgrade your home's energy efficiency. By replacing your old UPVC windows and doors with our new AAA-rated products, you can significantly improve your energy bills. Our UPVC windows and doors not only enhance your home's aesthetics but also offer exceptional energy efficiency, making them a smart investment for the long term. They help keep your living spaces comfortable year-round while reducing energy consumption, ultimately saving you money. In addition to our energy-efficient products, we are proud to introduce the innovative Thermoroof replacement conservatory roofs, known for their outstanding energy efficiency. These roofs maintain a comfortable conservatory environment, further contributing to energy savings. At Windows Plus Roofs, our dedicated team of professionals is committed to delivering exceptional customer service. We aim to provide a seamless experience from consultation to installation, ensuring your home improvement project is hassle-free. Choose Windows Plus Roofs for superior home improvements in the North East of England, and experience the benefits of high-quality products and enhanced energy efficiency. Your satisfaction remains our top priority.
Coordonnées de contact
Diamond House, Kingsway North, Team Valley, NE11 0JH, Gateshead, Royaume-Uni
- 0191 2 123456
- info@windowsplusroofs.com
- windowsplusroofs.com
4,5
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Réponse de Windows plus Roofs
Dear Jon, thanks a lot for your feedback, it is really appreciated.
First class.
After chatting with Steve who was easy to talk to and informative but with absolutely no pressure to buy i decided to go with W+R (Pennine).
Im so glad i did. The lads, Lee and Ken turned up as arranged and just got on with doing a first class job of fitting six new windows. Polite and courteous, neat and tidy they worked continuosly until the job was finished - thanks again lads.
The admin staff Kim and Jane were a joy to talk to with
clear communication regarding dates and payment. The whole experience was without stress or worry.
Thank you all from one happy customer.
15 octobre 2024
Avis spontané
Réponse de Windows plus Roofs
Dear Peter, thank you very much for your lovely review, it’s greatly appreciated and obviously fantastic to hear. I’ll be sure to let all of the staff mentioned read this and I’m sure they’ll be thrilled.
Job well done.
I can't praise the company or the staff enough for the job that has been carried out, from Jane the co-ordinator in the office keeping me up to date with everything and ringing to make sure I was completely happy, to the two lads that did the job Dave & Dale who turned up on time everyday during the job and worked none stop all the time to complete the work, which was done to a very high standard and also cleaned up each day before they left to go home.
7 octobre 2024
Avis spontané
Réponse de Windows plus Roofs
Dear George, thank you very much for your lovely review, we really appreciate the feedback and obviously I’m delighted to hear how happy you. I’ll be sure to let the people involved in your project see this and I’m sure they’ll be thrilled.
Conservatory Warm Roof Installation
From start to finish the workmanship was excellent. Tony and Callum kept us informed every step of the way and would answer all our queries satisfactorily. Deb in the office made constant phone calls to ensure that everything was going to plan and that we were satisfied. Both plasterers and electricians did a fine job with as little mess as possible. We couldn’t have been more satisfied with work and would high recommend this company.
29 août 2024
Réponse de Windows plus Roofs
Dear Alison, thanks so much for taking the time to post your feedback on this platform, we really do appreciate it. I’m sure that Tony, Callum and Deb will be delighted to have been given a mention so thanks for that too.
I'd like to thank Dan and Phil for the…
I'd like to thank Dan and Phil for the kitchen and bathroom window installations they did yesterday. They arrived nice and early and got straight on with the job till it was finished. Very polite throughout and did a lovely job, I'm well pleased with the job and to Jane for her input too thank you 😊 x
17 octobre 2024
Avis spontané
Réponse de Windows plus Roofs
Dear Helen, thank you for your feedback about your experience with us, it’s greatly appreciated indeed and I’m sure Dan and Phil will be thrilled to read this.
Delighted…
Sales and office communication before and after installation was excellent. The window fitters were highly skilled, knowledgeable and respectful of my home; leaving both the inside and outside very tidy.
I was first approached by Windows and Roofing but I now understand that Budget windows forms part of the company. Although I am very pleased with my windows, in terms of branding, I would not have been naturally drawn to purchase my windows from Budget windows - believing that I would receive a low cost inferior product. This clearly was not the case however I thought it was worthy of comment
4 octobre 2024
Avis spontané
Réponse de Windows plus Roofs
Dear Susan, thank you very much for your feedback, we really do appreciate it. I’m delighted to hear about your experience with Budget Windows, especially as we have proven time and again to deliver a high quality product and service to our customers.
Very professional from start to finish
Very professional from start to finish. Great advise and planning, competitive pricing, all staff polite, friendly and helpful. Daily progress updates and site visits. Very clean and tidy. Would definitely recommend.
18 octobre 2024
Avis spontané
Réponse de Windows plus Roofs
Dear Jill, thank you very much for your lovely review, it’s really appreciated and lovely to hear. I’m obviously delighted to hear that you’d recommend us so thanks for that also.
Customer Service impeccable
The company customer service from start to finish was amazing. From the beginning of my new window and door experience, Tony the rep, Craig surveyor, Rob and Gav fitters went above and beyond. My windows were fitted promptly, with care and consideration and I cannot thank the team enough. I was kept informed daily by Alison which was greatly appreciated.
7 octobre 2024
Avis spontané
Réponse de Windows plus Roofs
Dear Gillian, thank you so much for your lovely review about your experience with us, it’s really appreciated. I’ll be sure to give those mentioned a little pat on the back for delivering a very good service to you so thanks for that, it means a lot.
Excellent. Definitely recommend.
Very professional service. Prompt, pleasant and the work was done to a very high standard. Would definitely recommend.
8 octobre 2024
Avis spontané
Réponse de Windows plus Roofs
Dear Tina, thanks very much for your 5 star review, we really do appreciate it and I’m delighted to hear that you’d recommend us.
Enjoyable discussion with Courtney…
Enjoyable discussion with Courtney yesterday evening resulting in us placing an order for all windows and various doors.
He was very professional and knowledgeable, more importantly he didn't put any pressure us at any time.
Compared to others we have dealt with in the past he was worlds apart.
16 octobre 2024
Avis spontané
Réponse de Windows plus Roofs
Dear Malcolm, thanks very much for your feedback about Courtney, it’s greatly appreciated and obviously lovely to hear.
I am so pleased with my windows the…
I am so pleased with my windows the quality is very good and the lads who installed them did a cracking job very neat and no mess left
10 octobre 2024
Avis spontané
Réponse de Windows plus Roofs
Dear Linda, thank you very much for your review about your experience with us, it’s greatly appreciated and obviously I’m thrilled to hear how pleased you are with the installers.
Great communication!
My house looks fresh and is cosy and bright!
Excellent communication throughout. Installers identified problems and provided solution options immediately. Any issues were actioned and solutions implemented asap or units replaced within 10 days.
Installers were respectful of my property and extremely tidy and polite.
Our case manager, Kim, was always diligent and wonderful to work with.
25 septembre 2024
Avis spontané
Réponse de Windows plus Roofs
Dear Alexis, thanks very much for taking the time to post your review, we really do appreciate the feedback. I’m obviously thrilled to hear how happy you are with the finished installation and I’m sure Kim will be over the moon to have been given a mention too, so thanks for that also.
We are delighted with our New Windows
We are delighted with our New Windows. We had all 11 replaced. The installers were chris and callum and did a fantastic job. From start to finish the installation went great. It took a total of 3 days which was fine as they took great care fitting my windows,they cleaned up afterwards also.a couple of handles I said weren't quite straight,they sorted them the same day I mentioned it. I was called a few times by Jane also to see how my installation was going,which was nice. I honestly am over the moon with how good everything went and have already recommended this company and especially the fitters chris and callum to someone else who needs new windows.
9 octobre 2024
Avis spontané
Réponse de Windows plus Roofs
Dear Sharon, thank you very much for your lovely review, we really do appreciate it. I’m obviously delighted to hear how pleased you are with the whole job from start to finish and especially with Chris and Callum who will no doubt be thrilled to get such high praise. In addition, Jane in the office who keeps everything coordinated will be buzzing to have been given a mention, so thanks also for that. If we can ever be of assistance to thou in the future you know where we are.
Fionas Review
Absolutely brilliant job on my new windows Dan and Phillip were amazing.. They exceeded my expectations 😀. Made them in keeping with the period property.. highly reccomend them..And jane who i communicate was very approachable and gave me all the information i need...Thank you so much
14 octobre 2024
Avis spontané
Réponse de Windows plus Roofs
Dear Fiona, thank you very much for your feedback about your experience with us, we really do appreciate it and Dan, Phil and Jane will all be delighted to have been given a mention. Thanks again.
My double glazing was installed last…
My double glazing was installed last year. The bay window leaks when it rains heavily. Had 2 visit from installers to put it right . Still leaking. Am being fobbed of by the office staff promising to get back to me they never do.
10 octobre 2024
Avis spontané
Réponse de Windows plus Roofs
Dear Anita, thank you for your feedback, it’s very important to us. I’m obviously very sorry to hear that you’ve had some issues with your installation and I’d like to help. If you could kindly provide some further information to help us identify you, I’ll ensure that you are contacted by senior management tomorrow to get a satisfactory resolution as quickly as possible. I’m very frustrated to hear that you feel fobbed off, this is absolutely not what we are all about, in fact the complete opposite is true, so I must apologise on behalf of the company, but rest assured I’ll guarantee that you won’t feel like this again. Thanks for highlighting this to us and hopefully we can restore some confidence in the company by how we handle this from here on in.
dedication and teamwork
dedication and teamwork, kept well informed by Jane in the office, the lads were very polite and did a great job. There was a hitch with the glass in front door and was told it would take a few days to re-order. To my surprise Dan and Phillip came next morning and fitted a whole new panel, did not take long and after the job was done they left everything clean and tidy, the door looks great and my wife loves it.Abig thankyou to to jane and the two lads, and yes i would recommend your crew anytime,
9 octobre 2024
Avis spontané
Réponse de Windows plus Roofs
Thanks you so much for taking the time to post your review, it really is important to us and we greatly appreciate the feedback. I’m sure Jane will be thrilled to get a mention, she does do a brilliant job which often goes unrecognised so thanks for that too.
Excellent work from the fitters Craig…
Excellent work from the fitters Craig and Lee and thanks to Jane for looking after us 😀
20 septembre 2024
Avis spontané
Réponse de Windows plus Roofs
Dear Dave, thanks very much for your feedback about your experience with us, we really do appreciate it. I’ll be sure to let Craig, Lee and Jane know how pleased you are with them and no doubt they’ll be delighted too. Thanks again.
Great customer service
Great customer service. Timely fitting of windows by excellent fitters who were proffesional and friendly.whole experience with this company could not be bettered.
2 septembre 2024
Réponse de Windows plus Roofs
Dear Elizabeth, thanks very much for your kind words, they really mean a lot to us and are very important for other potential customers to get a feel for how we operate with our customers.
First class windows and doors .
We are very pleased with the process from the beginning to the end having new window and doors installed by windows plus roofs. The two fitters worked hard on the installation that only took a day and a half. The work went very smoothly and everywhere was tidied up at the end of each day . All members of the team were friendly approachable and very professional.
1 octobre 2024
Avis spontané
Réponse de Windows plus Roofs
Dear Jean, thanks very much for taking the time to post your feedback, it’s really appreciated.
The initial contact and discussion of…
The initial contact and discussion of requirements. The speed of carrying out the work. The aftercare contact to ensure that one is satisfied with the work. The overall experience has been excellent
12 août 2024
Avis spontané
Réponse de Windows plus Roofs
Thanks very much for the feedback, it’s very important to us so that we can improve our standards and maintain our high rating, so thanks again for your kind words.
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