We were allowed to look around available cars without as sales agent jumping straight on us to allow us to view all options with no pressure. Once we wanted to speak to a sales agent process wa really... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
From the initial booking of my service to collecting my car following the service was a good experience. The reception desk ladies were extremely helpful, friendly and very professional, Leslie was t... Voir plus
I've been to Acorn Kia in Crewe a few times now, and every time I've found their service second to none! The whole team are so friendly, and they always do their best to find you exactly what you want... Voir plus
L'entreprise a répondu
Looked at the car online spoke to Milli who was a real pleasure to deal with, she went out of her way to send over a video of the car as I was over an hour way, she emailed it over that day. Great c... Voir plus
À propos de l'entreprise
- Concessionnaire Kia
- aussi dans
- Concessionnaire automobile
- Concessionnaire de véhicules à moteur
- Service de leasing automobile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.
Coordonnées de contact
Cannock Road, Chase Terrace, WS7 1JS, Burntwood, Royaume-Uni
- 01543685656
- customercare@acorn-group.co.uk
- www.acorn-group.co.uk
4,8
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Can only recommend Acorn Kia in Crewe, and Holly who did an amazing job
I just wanted to write a review following a really positive experience with Acorn Motor Group Kia in Crewe Cheshire. We found the dealer - and specifically Holly Quigley, their Sales Representative - refreshingly helpful, honest, and transparent from start to finish.
We are so far delighted with the car and for how Acorn and Holly were so forthcoming in sharing all aspects of its history and putting it through a fresh service, mechanical check, and MOT including a valet, new tyres, brakes, and more.
Early days of course, but our experience of other motor dealerships before we met Acorn, was less than stellar and so we felt quite lucky to have found such a principled and professional organisation in the motor trade.
Thanks especially to Holly and to Acorn more generally.
17 septembre 2026
Avis spontané
Réponse de Acorn Motor Group
Hi Matt, thank you for your fantastic review. We are delighted to hear about your positive experience with Holly and the team at Acorn Motor Group Kia in Crewe. Our commitment to honesty and quality customer service is at the core of what we do, and it's wonderful to know that you felt supported throughout your pressure-free car-buying journey. We take pride in our knowledgeable and friendly staff who go above and beyond to ensure a smooth and transparent experience. Enjoy your new car, and remember that we are here for you every step of the way with our strong commitment to aftercare and customer satisfaction. Take care and happy driving. Have a great day.
Excellent service
Excellent service, great customer care and all round happy experience
17 septembre 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you for your fantastic feedback. We are delighted to know that you enjoyed our excellent customer service and friendly staff. Our commitment to providing a pressure-free environment ensures that your experience with us is smooth and transparent. Your satisfaction is our top priority, and we truly appreciate your trust in us as a reliable dealership. Should you need any further assistance or support, please feel free to reach out. We look forward to welcoming you back and supporting you throughout your ownership . journey. Take care and have a fantastic day.
Excellent service
Excellent service. All staff friendly efficient and knowledgeable.
15 septembre 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, , for your fantastic feedback. We are delighted to hear that you experienced our excellent customer service and found our friendly staff to be efficient and knowledgeable. Our commitment to providing a pressure-free car-buying experience is at the heart of what we do, and your satisfaction is our priority. We strive to go above and beyond in supporting you throughout your ownership journey, ensuring you feel valued and cared for.If you have any further questions, please don't hesitate to reach out. We're looking forward to your next visit with us. Take care and have a fabulous day.
The staff were very helpful polite
The staff were very helpful polite and understanding. We were offered refreshments while we were wait. Acorn have never let me down when I’ve asked for any information or anything doing it been done.
The staff go above and beyond.
4 septembre 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, for your fantastic review Mark, We're thrilled to hear that you had such a smooth and enjoyable experience. Our friendly staff are dedicated to providing excellent customer service. We pride ourselves on being a reliable dealership that delivers honesty and customer satisfaction. If you need any assistance in the future, please don't hesitate to reach out. We're here to support you throughout your ownership journey. Take care and have a great day.
Great experience
Alex was very helpful, answered all the questions we had with no pressure to buy at all, all the staff we came in to contact were really friendly.
14 septembre 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Mrs Bedford, for your wonderful review. We're thrilled to hear that Alex was able to assist you without any pressure and that our friendly staff made a positive impression. Providing excellent customer service is our priority, and your feedback reinforces our commitment to a smooth and transparent car-buying experience. We appreciate your trust in us and look forward to supporting you throughout your ownership journey. If you have any further questions or need assistance, please don't hesitate to reach out. Your satisfaction is our top priority.
Great experience
Great experience, frendly welcoming knowledgeable staff.
No hassle sales, we knew what we wanted and Mathew delivered 😊
13 septembre 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Tony, for your wonderful feedback! We're thrilled to hear that you had a great experience with our friendly and knowledgeable staff. It's fantastic to know that Mathew was able to deliver exactly what you wanted in a pressure-free environment. We pride ourselves on providing excellent customer service and ensuring a smooth car-buying experience. Your satisfaction is our priority, and we look forward to supporting you throughout your ownership journey. If you need anything else, please don't hesitate to reach out!
Called in to view the Sportage holie…
Called in to view the Sportage holie talked us round different models she was amazing after taking the Sportage for a test drive we purchased that car she helped us with everything and explained exactly what we needed todo would recommend anyone to visit if interested in a Kia
10 septembre 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Raymond, for your fantastic review. We're delighted to hear that you had such a positive experience with our friendly staff and enjoyed a pressure-free car-buying process. It's wonderful that you were able to take the Sportage for a test drive and that our team was there to assist you every step of the way. Your satisfaction is our top priority, and we truly appreciate your recommendation to others. We are committed to providing excellent aftercare and support throughout your ownership journey. Please don't hesitate to reach out if there's anything additional we can do for you. We're looking forward to your next visit to collect your new car. Take care and have a great day.
Really helpful and took time so that I…
Really helpful and took time so that I understood everything
9 septembre 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Jane, for your fantastic feedback. We're delighted to know that our friendly staff took the time to ensure you understood everything clearly. Providing excellent customer service is at the heart of what we do, and your satisfaction truly matters to us. We aim to create a pressure-free environment where you feel valued and supported throughout your journey. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help you with a reliable and stress-free experience. We're looking forward to your next visit with us to collect your new car. Take care and have a great day.
It is a shame this business is let down…
It is a shame this business is let down by the huge inefficiency in answering the phone in the Service Department. Two weeks ago I held the line on two seperate occasions for 20 minutes with no one answering. I left 2 voicemails requesting a call back, neither materialised. The following day I rang again, held for 15-20 minutes with no answer.Today I have spent 25 minutes trying to speak to someone in the Service Department, again, with no joy and no follow up to the voicemail message I left requesting a call back.I have just spent another 30 minutes on the line with no answer. Two weeks ago I was prepared to accept this may have been a one off but now question if this is the case. The staff themselves are personable and helpful when I visit the department but this issue clearly needs addressing before people start taking their business elsewhere.
9 septembre 2026
Avis spontané
Réponse de Acorn Motor Group
Hi Phil, thank you for sharing your experience with us. I sincerely apologise for the challenges you've faced in reaching our Service Department. We pride ourselves on our excellent customer service, and it's clear we have room for improvement in our response times. Your feedback is invaluable as we work to enhance our reliability and ensure a trustworthy experience for all our customers. I appreciate your patience and understanding, and I assure you that we are committed to providing the quality support you deserve. If you need immediate assistance, please feel free to reach out directly at customercare@acorn-group.co.uk Thank you for your continued support.
Really helpful and genuine
When I called to enquire about a car Julie answered and she was fantastic from start to finish. Helpful, quick to respond but definitely not pushy or pressuring me to by. She was why I bought from St Helens Kia.
8 septembre 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Mark, for your fantastic feedback. We're delighted to hear that Julie provided you with such excellent customer service. Our friendly staff is dedicated to ensuring a pressure-free sales environment, and it's wonderful to know you felt supported throughout your car-buying journey. We pride ourselves on our reliability and honesty, and your satisfaction is our top priority. Should you have any questions or need assistance in the future, please don't hesitate to reach out. Take care and happy driving. Have a great day.
Been dealing with Acon Kia Burntwood…
Been dealing with Acon Kia Burntwood for 10yrs and always had great treatment from all staff there sales reception and service department great place to buy your KIA
8 septembre 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Ken, for your fantastic review. We are delighted to know that you have consistently enjoyed great treatment from our friendly staff at Acorn Kia Burntwood over the past decade. Our strong commitment to providing excellent customer service in a pressure-free sales environment is what sets us apart. We truly value your trust and are dedicated to supporting you throughout your ownership journey with reliable aftercare. Your satisfaction is our top priority, and we look forward to serving you for many more years to come. If you have any further questions, please don't hesitate to reach out. We're looking forward to your next visit to collect your new car. Take care and have a great day.
Good selection of cars
Good selection of cars, Mike was very helpful during our impromptu visit, a pleasant buying experience and I look forward to collecting my new car.
6 septembre 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Linda, for your fantastic review. We're delighted to hear that you enjoyed a smooth and pleasant buying experience with the help of our friendly staff member, Mike. Our commitment to providing excellent customer service in a pressure-free environment is at the heart of what we do, and it's wonderful to know you felt supported. We look forward to seeing you collect your new car and are here to assist you throughout your ownership journey. Take care and have a fantastic day.
5 Star Service
Had been looking at a Kia for sometime & knew I wanted the Sportage. From the first time we set foot into the Burntwood show room to even before we the level of professionalism & friendliness was outstanding, The Personalised short videos they send is a nice touch as well.
Ended up going for a test drive in a Sportage GT-Line and fell in love right away. Went back & spoke with the salesman “Milan“ whom answered everything we wanted to know & wasn’t at all pushy like so many other dealerships are.
After spending some time chatting we ended up putting an order in for the new Kia Sportage Storm and doing a part exchange of our current vehicle. All the paperwork is done and is now just a waiting game to have the car delivered.
One very happy customer and would highly recommend Kia Acorn.
4 septembre 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you for your fantastic review, Jon. We're delighted to hear about your positive experience at our Burntwood showroom. Our team, especially Milan, is dedicated to providing a pressure-free sales environment and excellent customer service, so it's wonderful to know that this resonated with you. We truly appreciate your trust in us and are excited for you to enjoy your new Kia Sportage Storm. Should you have any questions while you await your delivery, please feel free to reach out. We're here to support you throughout your ownership journey and ensure your satisfaction with our reliable aftercare. Take care and have a great day.
Choosing my car
Member of staff was very helpful i knew which car id come to look at so just needed questions answering which David answered more than he bargained for as I was very talkative and very persistent he made me feel at ease with my purchase and has been on the end of the phone for any queries I had couldn't have asked for a better service I would highly recommend acorn motor group also highly recommend David's help thanks so much love my car
24 juillet 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Debra, for your wonderful feedback. We're thrilled to hear that David provided you with such knowledgeable and friendly service. Our team is dedicated to creating a pressure-free car-buying experience, and it's fantastic to know you felt at ease throughout the process. Your satisfaction is our top priority, and we are always here to support you with any aftercare you may need. Enjoy your new car, and we truly appreciate your recommendation of Acorn Motor Group and David's helpfulness. We look forward to being a reliable partner in your ownership journey. Take care and have a great day.
Very helpful
Very helpful
Straight forward approach
Efficient and knowledgable
2 septembre 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Andrew, for your wonderful feedback. We are thrilled to hear that you appreciated our straightforward approach and the helpfulness of our knowledgeable team. Our friendly staff is dedicated to providing excellent customer service in a pressure-free environment, ensuring a smooth and transparent car-buying experience. Your satisfaction is our top priority, and we truly value your trust in us. If you have any further questions or need assistance, please feel free to reach out. Take care and enjoy your new car. Happy driving. Have a great day.
A big thank you to Chris
A big thank you to Chris, he made the buying process of our new car so easy. Very easy to talk to and he listened as to what we were looking for. Very thorough from start to finish and he explained the process along the way. I would highly recommended Chris to anyone looking for a new car.
3 septembre 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Paul, for your fantastic feedback. We're delighted to hear that Chris made your car-buying experience so smooth and enjoyable. Our knowledgeable and friendly staff are committed to providing excellent customer service in a pressure-free environment. It's wonderful to know that Chris's thoroughness and clear explanations helped you find exactly what you were looking for. We truly appreciate your recommendation and look forward to supporting you throughout your ownership journey with our strong commitment to aftercare. Should you have any questions or need assistance in the future, please don't hesitate to reach out. Take care and enjoy your new car. Happy driving. Have a great day.
Excellent service
Excellent service throughout. From the first tentative expression of interest in a Kia, through the test drive and collection of our new car yesterday, Richard was helpful, friendly, and supportive. At no point did I feel he was in ‘sales’ mode.
3 septembre 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Michael, for your fantastic feedback. We're delighted to hear that Richard provided you with such helpful and friendly service during your car-buying journey. Our commitment to creating a pressure-free environment ensures that you feel valued and supported every step of the way. Your satisfaction is our top priority, and we truly appreciate your trust in us. If you have any further questions, please don't hesitate to reach out. Take care and enjoy your new car. Happy driving. Have a great day.
Dealt with Milan at Kia Burntwood…
Dealt with Milan at Kia Burntwood Branch who listened to all my wants and needs, the car in question was slightly over my budget but Milan talked me through the whole process and how this could be a possibility. I am now looking at purchasing my dream car. Would recommend this garage and Milan. Friendly and reassuring, what a refreshing change.
2 septembre 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Sharon, for your wonderful feedback. We're thrilled to hear that Milan provided you with a friendly and reassuring experience while helping you find your dream car. Our team are dedicated to offering excellent customer service in a pressure-free environment, and it's great to know that Milan's support made a difference for you. We appreciate your recommendation and look forward to assisting you throughout your ownership journey. Enjoy your new car.
Excellent Cars and Service
Richard Dixon and the service team are all very familiar with our requirements in terms of our choice of car and servicing. This car will be the 5th car we have purchased from Richard - 4 of the being fully electric. Very happy with the switch to all electric and Kia have a spectacular range of cars to choose from.
2 septembre 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, for your wonderful feedback. We're thrilled to hear that Richard and our service team have consistently met your needs throughout your car-buying journey. It's fantastic to know that you're enjoying the switch to fully electric vehicles and that you appreciate our range of Kia cars. We pride ourselves on providing reliable customer service and a pressure-free environment, ensuring that you feel valued and supported every step of the way. We look forward to assisting you with your next vehicle and continuing to provide you with quality aftercare. Your satisfaction is our top priority. Have a great day.
Dan has made every step of the ordering…
Dan has made every step of the ordering process so easy & smooth running for us. Great communication & made to feel like a valuable customer with regular updates along the way. So glad we chose acorn motors. Would definitely recommend. Thank you!
29 août 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Donna, for your fantastic feedback. We're delighted to hear that Dan provided you with a smooth and enjoyable ordering experience. Our friendly staff are dedicated to ensuring that every customer feels valued and supported, and it's wonderful to know that you received regular updates throughout the process. We truly appreciate your recommendation and are committed to delivering quality service and aftercare. We look forward to assisting you again in the future, as your satisfaction is our top priority. Enjoy your new car.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.