Purchased an EV this week and the support, process and price point were excelllent. Great advice and never felt pressurised in the process which can happen elsewhere. Would recommend to others.... Voir plus
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Lisez les avis des autres
I am very pleased with the new Kia EV3 that I’ve bought from Acorn Kia St Helens. I secured it online, viewed it the next day and then drove it away the next day - excellent service Nothing was to... Voir plus
We were allowed to look around available cars without as sales agent jumping straight on us to allow us to view all options with no pressure. Once we wanted to speak to a sales agent process wa really... Voir plus
L'entreprise a répondu
From the initial booking of my service to collecting my car following the service was a good experience. The reception desk ladies were extremely helpful, friendly and very professional, Leslie was t... Voir plus
À propos de l'entreprise
- Concessionnaire Kia
- aussi dans
- Concessionnaire automobile
- Concessionnaire de véhicules à moteur
- Service de leasing automobile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.
Coordonnées de contact
Cannock Road, Chase Terrace, WS7 1JS, Burntwood, Royaume-Uni
- 01543685656
- customercare@acorn-group.co.uk
- www.acorn-group.co.uk
4,8
Excellent
4 k avis
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My service done today in Crewe
My service done today in Crewe. Special thanks for Becca. She is brilliant. Highly recommended.
30 juillet 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Fiona, for your fantastic review. We're delighted to hear that Becca provided you with such excellent service during your visit to our Crewe location. Our friendly staff is dedicated to ensuring a smooth experience for all our customers, and it's wonderful to know we met your expectations. Your recommendation is truly appreciated, and it reinforces our commitment to quality and customer satisfaction. If you need any further assistance or support, please feel free to reach out. We're here to help you throughout your ownership journey. Take care and have a wonderful day.
The reception staff were really friendly.
The reception staff were really friendly and helpful.The car was serviced on time and quicker than the estimate.Only downside was that the cofee machine was not working as it had a notification that it needed refilling with water.There were some cans of soft drinks available though.
27 juillet 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you for your kind words, Mark. We're thrilled to hear that our friendly staff provided you with helpful service and that your car was serviced ahead of schedule. We sincerely apologise for the inconvenience caused by the coffee machine and appreciate your understanding. Your feedback is invaluable as we strive to enhance our customer experience and ensure reliability in our services. We look forward to welcoming you back for your next visit, where we aim to provide you with a seamless and enjoyable experience that reflects our commitment to quality and customer satisfaction. Take care and have a great day.
I was told the wrong information by the…
I was told the wrong information by the manufacture about my van lease and nearly sent it back but after speaking to Joey Wall at acorn he got straight to work and sorted the issue ringing me back the same day a couple hours later. Top man very happy.
29 juillet 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Myles, for your fantastic feedback. We're delighted to hear that you found our team both informative and helpful. Our friendly staff is dedicated to ensuring you feel supported throughout your car-buying journey. . If you have any further questions, please don't hesitate to reach out. Take care and have a fantastic day.
Looking th change my mobility car
Looking th change my mobility car, we called in at the MG garage in Crewe and spoke with a lovely guy, Louis. I explained what I was looking for. He was easy to talk with, answered all my questions, gave us honest and truthful advice, showed prices online, explained how the exchange would work and payments needed. I was interested in either a full electric or a hybrid. I didn't understand properly, just how the hybrid worked, but Louis fully explained how my driving of the car, the speeds I drive at, works the hybrid, by charging the battery at low speeds, then the petrol is used at higher speed. We took the car I had chosen for a test drive, where I tested out this and could feel the car change from battery to petrol.
On visiting the garage, I did not expect to choose a car there and then,but I did. I will be getting an MG Trophy in a beautiful blue.
Very impressed with the car and extremely impressed with Louis.
Thank you Louis.
21 juillet 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Julie, for your fantastic feedback! We are delighted to hear about your positive experience with Louis at our Crewe MG garage. Our friendly staff is committed to providing reliable and honest customer service, and it's wonderful to know that Louis was able to guide you through understanding the hybrid vehicle and the purchasing process. Congratulations on your choice of the stunning blue MG Trophy! We are here to support you throughout your ownership journey and ensure your satisfaction. If you have any further questions, please don't hesitate to reach out. We'e looking forward to your next visit with us to collect your new car. Take care and have a great day.
Helpful staff
Friendly, helpful and knowledgeable staff
Easy arrangements to view and test drive vehicle
29 juillet 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Nikki, for your fantastic review. We are delighted to hear that you found our friendly staff helpful and knowledgeable. Our team is dedicated to creating a pressure-free sales environment and ensuring a smooth car-buying experience. Your recognition of our commitment to quality customer service and aftercare means a lot to us. If you have any further questions or need assistance, please feel free to reach out. Your satisfaction is our top priority, and we are here to support you throughout your ownership journey, We're looking forward to your next visit with us. Take care and have a great day.
Just ordered replacement vehicle for Oct delivery. Alex was excellent and usual. Thank you for his patience and knowledge
Alex was excellent as usual.
24 juillet 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Andrew, for your wonderful feedback. We're delighted to hear that Alex provided you with the excellent service we strive for. Our friendly staff is committed to creating a pressure-free environment, ensuring a smooth and enjoyable experience for all our customers. Your satisfaction is our priority, and we truly appreciate your trust in us. Should you have any questions or need assistance, we're here to support you throughout your ownership journey. We're looking forward to your next visit with us to collect your new car. Take care and have a great day.
Acorn Specialist Car
Acorn Specialist Car
I can’t recommend these guys enough its a breath of fresh air to deal with an honest and decent car dealer.
Unfortunately ve had my fingers burnt a few times by car dealers in the past so when into this one with my eyes wide open. I purchased my dream car from them in July a Porsche 911 and was expecting the usual hard sell but this was not the case, I dealt with Alex who was I must say was amazing, as I live over 3 hours away from the dealership Alex sent detailed videos which explained everything and pointed out any imperfections. After a few calls and some negotiation we agreed a price for my trade in and all the remedials that I wanted done to the car. Alex was very fair and couldn’t have been more helpfull, when i picked the car up it was prepped extremely and looked amazing
I will definitely be going back for my next car 5 Stars to Alex and his team.
29 juillet 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you so much, Tim. We are absolutely delighted to hear about your fantastic experience with us. Alex is indeed a shining example of our commitment to excellent customer service, and we're thrilled he could help restore your faith in the motor trade. Our team is dedicated to providing a pressure-free and transparent car-buying experience, and it's wonderful to know you felt supported throughout your journey. We truly appreciate your trust in us and look forward to assisting you again in the future. If you have any further questions, please don't hesitate to contact us. Enjoy your new car. Take care and happy driving. Have a great day.
Took my son to collect his new car from…
Took my son to collect his new car from Kia Warrington Dan Jackson dealt with my son s car as my son is Asperger’s Dan didn’t rush him took his time showing him all the controls answered all his questions then repeated everything again as my son was anxious Dan went above and beyond to reassure my son and we left very happy customers well don kia warrington
20 juillet 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Lynne, for your wonderful feedback .We are thrilled to hear that Dan provided such excellent customer service and created a pressure-free environment for your son. Our friendly staff is dedicated to ensuring a smooth and transparent car-buying experience, and it's heartening to know that Dan took the time to reassure your son and address all his questions. Your trust in us means a lot, and we are committed to supporting you both throughout your ownership journey. Enjoy your new car, and remember that we are here for any aftercare you may need. Take care and have a wonderful day.
Wow what a service
Wow what a service, Callum couldn’t have been more helpful, very knowledgeable, Professional and advised us on a few things, Transaction so far is all going smoothly and looking forward to picking up our new car next week. My current car was also in for its annual service and again all good from the service team too, highly recommend Kia Burntwood
28 juillet 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Michelle, for your fantastic feedback. We're delighted to hear that Callum provided you with such knowledgeable and friendly service. Our team is committed to creating a pressure-free car-buying experience, and it's wonderful to know that your annual service went smoothly as well. We truly appreciate your recommendation of Kia Burntwood and look forward to welcoming you back next week to collect your new car. Your satisfaction is our priority, and we're here to support you throughout your ownership journey with reliable aftercare and quality service. Take care and have a great day.
Brilliant experience from start to…
Brilliant experience from start to finish, highly recommend this company.
28 juillet 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Huw, for your fantastic feedback. We're delighted to hear that you enjoyed a brilliant experience with our friendly staff. Our commitment to providing excellent customer service ensures a smooth and pressure-free car-buying journey. Your satisfaction is our top priority, and we truly appreciate your recommendation. Should you need any assistance in the future, please feel free to reach out. We're here to support you throughout your entire ownership journey with reliable aftercare. Take care and enjoy your new car. Happy driving. Have a great day.
Great sales service
Great sales service provided by Jack at Acorn Kia St.Helens. Jack showed real professionalism & made the whole sales process comfortable for me whilst purchasing a new car. Overall very happy with how it went & would recommend to others. Thanks
26 juillet 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Darren, for your fantastic feedback. We're delighted to hear that Jack provided you with excellent customer service and created a pressure-free environment during your car-buying experience. Our team is committed to delivering a smooth and transparent process, and it's wonderful to know we met your expectations. Your recommendation means a lot to us, and we look forward to supporting you throughout your ownership journey with our reliable aftercare. If you have any questions or need assistance in the future, please don't hesitate to reach out. Take care and enjoy your new car. Happy driving . Have a great day.
My my and I was welcomed by a lovely…
My wife and I was welcomed by a lovely lady on Reception, Saturday 25th July 2926. I can’t remember her name but she made us feel so welcome. She was extremely helpful. She introduced us to Chloe Caldwell, she was amazing. Very professional and understanding of my needs on the Motability scheme. I am so pleased I decided to choose Acorn MG. The customer service is excellent. Chloe has planned everything and is a credit to you. Thank you, John Flanagan.
25 juillet 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, John, for your fantastic feedback. We are delighted to hear that you and your wife felt so welcomed by our friendly staff. Chloe Caldwell, in particular, exemplifies our commitment to excellent customer service and is dedicated to providing a smooth and pressure-free experience. It's wonderful to know she could assist you with your needs on the Motability scheme. We truly appreciate your trust in Acorn MG and are here to support you throughout your ownership journey. Your satisfaction is our top priority. If you have any further questions, please don't hesitate to reach out .We're looking forward to your next visit with us to collect your new car. Take care and have a wonderful day.
Great customer service
Great customer service. Prompt and effective. No issues. Would recommend highly.
23 juillet 2026
Réponse de Acorn Motor Group
Thank you, for your fantastic feedback. We're delighted to hear that the team provided you with excellent customer service and created a pressure-free environment during your car-buying experience. Our team is committed to delivering a smooth and transparent process, and it's wonderful to know we met your expectations. Your recommendation means a lot to us, and we look forward to supporting you throughout your ownership journey with our reliable aftercare. If you have any questions or need assistance in the future, please don't hesitate to reach out. Take care and enjoy your new car. Happy driving . Have a great day.
Very helpfull staff with any issues i…
Very helpfull staff with any issues i might of had. Very accomodating to my specific needs every time ive been into KIA Acorn . St.helens. dealership. 10 out of 10 5 stars from me.
24 juillet 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Paul, for your fantastic feedback. We're delighted to hear that our friendly staff were able to accommodate your needs and provide you with excellent customer service. Your satisfaction is our top priority, and it's wonderful to know we could create a pressure-free experience for you at KIA Acorn in St. Helens. We truly value your trust in us and are committed to supporting you throughout your ownership journey with reliable aftercare. If you ever need anything, please don't hesitate to reach out, Take care and have a great day.
★☆☆☆☆ (1 Star)
★☆☆☆☆ (1 Star)
I am extremely disappointed with the after-sales service provided by Acorn Kia Burnwood.
On 21 April 2026, we purchased a second-hand BMW X1 Hybrid from Acorn Kia. We travelled from Worthing to collect the vehicle. The purchase itself was straightforward, and we dealt with Mr Peter, who completed the sale quickly. The car was sold with a 12-month warranty, giving us confidence that any unexpected issues would be dealt with professionally.
Unfortunately, as soon as we arrived home and attempted to charge the vehicle for the first time, we discovered that the charging port flap would not open, making it impossible to charge the hybrid battery.
Following advice from our local garage, we contacted Acorn Kia immediately. They agreed that, as the vehicle was under warranty, the repair should be carried out by a BMW dealership and confirmed that they would cover the cost.
The vehicle was booked into BMW, where they carried out a full diagnostic inspection before replacing the faulty charging port mechanism. The repair was completed on 24 April 2026, and the total invoice came to £361.79, which we had to pay ourselves upfront based on Acorn Kia’s agreement that we would be reimbursed. All authorisations and agreements were made by telephone and confirmed by email.
Since then, the customer service has been unacceptable.
Despite countless emails and phone calls over the last three months, we have still not received the £361.79 we are owed. Every time we contact Acorn Kia, nobody seems to know about our case. Messages are ignored, Mr Peter does not return calls, and we are repeatedly asked to explain the situation from the beginning.
I eventually managed to speak with the Sales Manager, James, who acknowledged the issue and assured me that Acorn Kia would reimburse us directly without further delay because the warranty company was taking too long to process the claim.
Today, 24 July 2026, we are still waiting for our refund.
This is not simply about £361.79. It is about a dealership failing to honour its commitments, providing poor communication, and leaving a customer out of pocket for months despite repeated promises that payment would be made.
The vehicle itself is excellent, but the after-sales service has been one of the worst experiences I have had. A warranty has little value if a dealer refuses to follow through when a genuine claim arises.
As Acorn Kia has failed to resolve this matter despite numerous opportunities, we have now lost confidence that they intend to honour their agreement. We will therefore be pursuing legal action to recover the outstanding £361.79, together with any additional costs we are entitled to claim.
Based on our experience, I cannot recommend this dealership. Selling a vehicle is easy; standing by your promises afterwards is what defines good customer service, and unfortunately Acorn Kia has failed to do so.
21 avril 2026
Avis spontané
Réponse de Acorn Motor Group
Dear Melanja, I sincerely apologise for the frustration you've experienced with our after-sales service. Your feedback is invaluable, and I assure you that we are committed to resolving this issue promptly. I understand how crucial it is to honour our commitments, especially regarding warranty reimbursements. I will personally take ownership of your case and ensure it is escalated and addressed without further delay. Thank you for your patience, and please feel free to reach out directly at customercare@acorn-group.co.uk if you need further assistance. We value your trust and are dedicated to providing you with the quality support you deserve.
Danielle was amazing she got me booked…
Danielle was amazing she got me booked in quickly and was super helpful. Shaun was great he always does a great job.
21 juillet 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Josh, for your fantastic feedback. We're delighted to hear that Danielle and Shaun provided you with such excellent service. Our friendly staff is dedicated to creating a pressure-free environment and ensuring a smooth experience. Your satisfaction is our top priority, and we truly appreciate your trust in us. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to support you throughout your ownership journey with our strong commitment to aftercare. Take care and have a great day.
Polite and friendly service
Polite and friendly service. Knowledgeable advice.
Pleased with the vehicle purchased.
7 juillet 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Mick and Alison, for your wonderful review. We are thrilled to know that our friendly and knowledgeable staff made your car-buying experience smooth and pressure-free. Your satisfaction is our priority, and we are dedicated to providing reliable aftercare throughout your ownership journey. If you have any questions or need assistance, please don't hesitate to reach out. and know that we are here to support you every step of the way. Take care and enjoy your new car. Happy driving. Have a great day.
Great service with a smile the same as…
Great service with a smile the same as always in the last four years
17 juillet 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Max, for your wonderful feedback. We're thrilled to hear that you've consistently enjoyed our service over the past four years. Our friendly staff are dedicated to providing a reliable and pressure-free experience, and your satisfaction is our top priority. We appreciate your trust in us and look forward to supporting you throughout your ownership journey. If there's anything more we can do for you, please don't hesitate to reach out. Have a great day.
Josh the guy I spoke to was very…
Josh the guy I spoke to was very helpful and answered all questions that I had for him, made us feel very welcome, would definitely recommend
19 juillet 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Grant, for your wonderful feedback. We're thrilled to hear that Josh provided you with helpful and friendly service. Our team is dedicated to ensuring a pressure-free and enjoyable experience for all our customers. Your recommendation means a lot to us, and we look forward to supporting you throughout your ownership journey. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your trust in us. Enjoy your new car.
Why Kia?
As a driver of company vehicles for many years with many reputable brands to choose from choosing my own vehicle was new territory for me.
My decision to purchase my Kia was based mainly on my customer service experience led by your employee Katie Hayes.
I did not experience any of the usual sales pressure and Katie was extremely knowledgeable and clearly an ambassador of brand Kia which helped me make an informed decision on why to choose Kia.
I sincerely hope the navigation of my Kia over the next few years is as smooth as my customer experience.
9 juillet 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you for your wonderful feedback, Julia. We're thrilled to hear that your experience with Katie was so positive and that you felt no sales pressure. Our team are dedicated to providing excellent customer service and ensuring our customers make informed decisions. We are committed to supporting you throughout your ownership journey and hope your Kia brings you joy for years to come. If you have any questions or need assistance, please don't hesitate to reach out. Enjoy your new vehicle.
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