Fantastisk service, nem afhentning og returnering af bil ved lufthavn, var nem at få fat i ved bare det mindste spørgsmål, havde behov for en forlængelse af leje da vores fly var forsinket 6–7 timer... Voir plus
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Lisez les avis des autres
Fantastic service from Arctic. We rented a new Peugeot 2008 in perfect shape, and everything from pickup to communication was incredibly easy. When our flight was delayed, they immediately helped us e... Voir plus
Hired a car for 4 days with Arctic cars whilst exploring this incredible country. We found the whole process really easy and straightforward. From the online booking to collecting and then returning t... Voir plus
Super experience. Our flight was a few hours delayed, so we called and asked if we could prolong our rental a few hours more. They were very helpful and said it was no problem whatsoever. We will... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Car rental agency - open seven days a week
Coordonnées de contact
Mykinesgøta 5, 100, Tórshavn, Îles Féroé
- +298 626262
- info@arctic.fo
- www.arctic.fo
4,5
Excellent
117 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Everything worked very well
Everything worked very well. We were very satisfied with the car (new and clean), the information etc.
The company can be recommended
11 mai 2023
Avis spontané
Réponse de Arctic | Rental Cars
Thank you so much for your 5-star review, Keld! We're thrilled to hear that everything went smoothly during your rental experience. It's great to know that you were satisfied with the car, its cleanliness, and the provided information. We appreciate your recommendation and hope to have the opportunity to serve you again in the future.
Easy pick-up, easy drop-off
Easy pick-up, easy drop-off.
On arrival in the airport I quickly got the key from a keybox, and on departure I just parked the car and dropped off the keys in a dropbox. Couldn't be any easier. This is the second time I've used Arctic, and I would definitely use them again.
30 avril 2023
Avis spontané
Réponse de Arctic | Rental Cars
Thank you for choosing Arctic for your car rental needs, Adam! We're delighted to hear that you found our pick-up and drop-off process easy and hassle-free. We appreciate your loyalty as a returning customer, and we look forward to serving you again in the future.
Réponse de Arctic | Rental Cars
Thank you so much for your positive review! We are delighted to hear that you had a great experience with Arctic | Rental Cars. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Best regards,
Magni Brøðraberg
Arctic | Rental Cars
The best service EVER!
1 février 2023
Avis spontané
Réponse de Arctic | Rental Cars
Thank you so much for your positive review! We are delighted to hear that you had a great experience with Arctic | Rental Cars. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Best regards,
Magni Brøðraberg
Arctic | Rental Cars
Good overall despite miscommunication.
Edited:
After posting a poor review, I got the right attention from the company. They apologized and said that the problem was the car agency from the damaged car(not ours), who wasn't responding and providing a valid damage receipt. Fair enough.
Still this issue took way too long to be resolved and in the meantime our full deposit was withheld for 5 months.
19 mai 2022
Avis spontané
Réponse de Arctic | Rental Cars
Thank you for taking the time to update your review. We appreciate your understanding of the situation and apologize once again for the miscommunication and the delay in resolving the issue. We understand that holding your deposit for 5 months was not ideal, and we will learn from this experience to improve our communication and processes in the future.
We're glad that the issue has now been resolved and hope that we can regain your trust. Your feedback is invaluable in helping us to provide the best possible service to our customers. Should you choose to rent with Arctic | Rental Cars again, we will do our utmost to ensure a smooth and positive experience.
Best regards,
Magni Brøðraberg
Arctic | Rental Cars
Great car rental
Great car rental. Nice and quick communication beforehand, as I needed the license plate number for a ferry booking. Easy pick-up and drop-off. Friendly staff on the phone and email. Easy online booking and transparent surcharges, so no surprises in fees.
30 août 2022
Avis spontané
Réponse de Arctic | Rental Cars
Hello Anne,
Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with Arctic | Rental Cars. Our team works hard to ensure a smooth and hassle-free process, and your satisfaction is our top priority. We appreciate your kind words regarding our communication, friendly staff, and transparency.
We look forward to serving you again in the future, and please don't hesitate to reach out if you have any further needs or questions.
Best regards,
Magni Brøðraberg
Arctic | Rental Cars
Fint med keybox så man kan hente nøgle…
Fint med keybox så man kan hente nøgle uden at noget person er tilstede. Tilsvarende kan man aflevere bilnøglen igen i en keybox.
Arctic Rental Cars har også et kontor bagest i bygningen med Car Rental.
Vi fik en Honda Jazz Hybrid. Den bruger lidt benzin, og oplagrer batteriet på turene nedad bjerge.
Jeg kan absolut anbefale at leje bil hos Arctic Rental Cars.
Fint med depositum, så de tager sig af betaling for brug af undervandstunnellerne på Færøerne.
30 août 2022
Avis spontané
Réponse de Arctic | Rental Cars
Hej Steen,
Tusind tak for din 5-stjernede anmeldelse! Vi er meget glade for at høre, at du havde en positiv oplevelse med Arctic | Rental Cars og nød vores keybox-system, som gør det nemt at hente og aflevere bilnøgler.
Vi sætter pris på dine rosende ord om vores kontor, den Honda Jazz Hybrid du lejede, og vores depositumssystem til betaling af undervandstunneler på Færøerne. Din tilfredshed er vores største prioritet, og vi er glade for, at vi kunne imødekomme dine behov.
Vi ser frem til at betjene dig igen i fremtiden og står altid til rådighed, hvis du har spørgsmål eller yderligere behov.
Med venlig hilsen,
Magni Brøðraberg
Arctic | Rental Cars
Very easy online booking system
Very easy and quick to use online system. Simple and clear contract with all necessary information. One of the best rental experience I had. Great car, exactly as expected.
28 juillet 2022
Avis spontané
Réponse de Arctic | Rental Cars
Hello Izabela,
Thank you so much for your 5-star review on Trustpilot! We're thrilled to hear that you found our online booking system easy and quick to use, and that you appreciated the clarity of our contract. We strive to provide a top-notch rental experience, and we're delighted that we met your expectations with the car you rented.
We look forward to serving you again in the future, and please don't hesitate to reach out if you have any further needs or questions.
Best regards,
Magni Brøðraberg
Arctic | Rental Cars
Excellent
Excellent. I have rent more than a hundred cars around the world. Often god service, but Artic top them all. No questions were looked upon as problems, and the personal support was super. Ingemar Falk, Ljungskile Sweden.
13 juillet 2022
Avis spontané
Réponse de Arctic | Rental Cars
Hello Ingemar,
Thank you so much for your fantastic 5-star review on Trustpilot! We are thrilled to hear that our service stood out among your numerous car rental experiences around the world. At Arctic | Rental Cars, we pride ourselves on providing exceptional personal support and ensuring that no question goes unanswered.
We're delighted to have exceeded your expectations, and we look forward to the opportunity to serve you again in the future. If you have any further needs or questions, please don't hesitate to reach out.
Best regards,
Magni Brøðraberg
Arctic | Rental Cars
Smooth as silk!
Everything worked out very good! I filled in all information in advance, and was able to use to "pickup"-box at the airport. The car was easy to find, it was clean and in good condition. Arrival was even more smoother - parked the car outside the car-rentals, dropped the key in the keydrop. Easy and very convenient! I had a nice stay at Faroe Islands, and the rental-car certanly was indeed a good experience! :)
8 juin 2022
Avis spontané
Réponse de Arctic | Rental Cars
Hello Torbjørn,
Thank you so much for your outstanding 5-star review! We're delighted to hear that your experience with Arctic | Rental Cars was "smooth as silk." We strive to make the entire rental process as seamless and convenient as possible, from the pickup-box at the airport to the easy return with our key drop system.
We're thrilled that our rental car contributed to your enjoyable stay at the Faroe Islands, and we look forward to the opportunity to serve you again in the future. If you have any further needs or questions, please don't hesitate to reach out.
Best regards,
Magni Brøðraberg
Arctic | Rental Cars
Alt gik smertefrit og alt i alt en god oplevelse
Alt gik smertefrit og alt i alt en god oplevelse.
Lidt rod i beregning af tunnelafgifter men dette blev rettet med det samme.
Jeg kunne godt ønske mig at jeg fik en kvittering på afleveringen af bilen relativt hurtigt efter afleveringen. Jeg måtte kontakte Arctic efter en uge for at høre om de overhoved havde registreret at jeg havde leveret bilen tilbage.
Vi må se hvor lang tid det tager for at depositummet kommer retur til min konto. UPDATE: Depositum minus tunnel afgifter var retur på min konto dagen efter jeg modtog opgørelsen. :)
Det er på tide at GPS er inkluderet i billejen. I disse tider med GPS på mobilen giver det ikke mening at tilbyde dette som en ekstra service.
18 mai 2022
Avis spontané
Réponse de Arctic | Rental Cars
Hej René,
Tak for din 4-stjernede anmeldelse og din konstruktive feedback. Vi er glade for at høre, at du havde en god oplevelse med Arctic | Rental Cars, og at eventuelle fejl vedrørende tunnelafgifter blev hurtigt rettet.
Vi beklager eventuelle forsinkelser i forbindelse med kvitteringen for aflevering af bilen og depositummet. Vi tager dine kommentarer til efterretning og vil arbejde på at forbedre disse processer for at give vores kunder en endnu bedre oplevelse.
Vi værdsætter din feedback vedrørende GPS og vil tage det i betragtning, når vi evaluerer vores serviceydelser og tilbud. Vi ønsker at tilpasse os vores kunders behov og forventninger.
Vi håber at kunne betjene dig igen i fremtiden og står altid til rådighed, hvis du har spørgsmål eller yderligere behov.
Med venlig hilsen,
Magni Brøðraberg
Arctic | Rental Cars
Never rented a car so easily
Never rented a car so easily. Best system I ever came across. The car was so perfekt. Everybody could learn from this company
1 novembre 2021
Avis spontané
Réponse de Arctic | Rental Cars
Hello Else,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our car rental process to be the easiest you've ever experienced. At Arctic | Rental Cars, we strive to provide a seamless and efficient system for our customers, and we're glad to know we exceeded your expectations.
We appreciate your kind words and are delighted that the car was perfect for your needs. We look forward to the opportunity to serve you again in the future. If you have any further needs or questions, please don't hesitate to reach out.
Best regards,
Magni Brøðraberg
Arctic | Rental Cars
Manglende depositum retur
En ellers gnidningsfri oplevelse, indtil at jeg skal modtage mit depositum retur.
Det er lidt over en måned siden at bilen blev booket, og tre uger siden vi afleverede den retur, og jeg mangler stadig indbetalte depositum retur. På trods af henvendelser til Arctic, er det ikke lykkedes mig at høre fra dem angående depositum, hvilket er meget foruroligende.
Jeg håber ikke at de falder under den klassiske biludlejnings oplevelse.. Opdateres løbende.
Depositum blev modtaget retur, 4 måneder efter bilen returneret.
Mvh. Thorbjørn Braad
4 mai 2021
Avis spontané
Réponse de Arctic | Rental Cars
Hej Thorbjørn,
Tak for din anmeldelse på Trustpilot. Vi beklager dybt den frustration og bekymring, du har oplevet vedrørende dit depositum. Vi vil gerne give dig og andre brugere en forklaring og forsikring om, at vi tager denne sag meget alvorligt.
Som du nævner i din anmeldelse, gik der 2 måneder og 6 dage fra bilen blev indleveret til du fik tilbagebetalt depositum. Vi er helt enige i, at dette er alt for lang tid. Vores mål er at betale depositum retur inden for 5 dage, og vi vil gerne undskylde, at dette ikke skete i dit tilfælde.
I den periode, hvor du lejede bilen, var vi udfordret af pandemien, og det har desværre haft indflydelse på vores arbejdsprocesser. Dette er dog ikke en undskyldning for ikke at leve op til vores egne procedurer og forventningerne fra vores kunder.
Vi vil meget gerne gøre det godt igen og finde en passende kompensation for din dårlige oplevelse. Kan du kontakte mig direkte ved at skrive til magni@arctic.fo? På denne måde kan vi finde en løsning, der kan give dig en mere positiv oplevelse med Arctic | Rental Cars.
Endnu engang beklager vi den ulejlighed, dette har forårsaget, og vi ser frem til at rette op på situationen.
Med venlig hilsen,
Magni Brøðraberg
Arctic | Rental Cars
Very quick to respond to email
We had to cancel our trip so I have not experienced getting the car handed over. This review is about communication with the company – which I will give the 4 stars for.
I contacted them by email in start November 2020 to hear if winter tires were include on their rental in late December. Already the next day I received the answer that they are included. Base in this I booked a group B + - Honda Civic or similar for 6 days over the New Year.
Unfortunately the Covid19 situation change dramatic in Copenhagen so very late evening the day before Christmas, I had to write them an e-mail that we had to cancel our reservation. This is 4 days before pickup. To my very positive surprise I received a personal confirmation email within one hour (this is December 23rd around 10pm). Refund was deposited my bank account already 3 days after.
It was a very reassuring experience that I got my money back so quickly when you consider that it is between Christmas and New Year, and that they write that it can take up to 14 days.
Overall a 4 star experience and I will not hesitate to book a car from them again.
The reason why I only give them 3 star review is the cancelation fee of DKK 500. I think it is too high a fee. In my case the cancellation fee was almost 24% of the total rental price. If I have rented a smaller car in a shorter period the cancelation fee could easily end up to mere more the 50% of the total rental.
When that said, it was not a surprised because it is clearly stated in the rental terms.
However, if a cancelation fee is really necessary it would be more fair to say 10% of total rental or the cost of 1 day rental.
10 janvier 2021
Avis spontané
Réponse de Arctic | Rental Cars
Hello Peter,
Thank you for taking the time to share your feedback with a 3-star review. We're pleased to hear that our communication met your expectations, and you appreciated the prompt response to your inquiries and the quick refund process.
We understand your concerns regarding the cancellation fee, and we appreciate your suggestion for a more proportional fee based on the rental cost. We continually strive to improve our services and policies, and we will take your feedback into account when evaluating our cancellation fees.
We're glad that you would consider booking with us again, and we hope to have the opportunity to provide you with a 5-star experience in the future. If you have any further needs or questions, please don't hesitate to reach out.
Best regards,
Magni Brøðraberg
Arctic | Rental Cars
God service!
Vi havde lejet bil og blev opgraderet. En god bil - Honda Civic med automatgear - som var fremragende på øernes mange stigninger.
Desværre havde jeg misforstået vedr. betalingen for brug af tunnellerne under havet, så jeg betalte direkte til tunnelselskabet. Da jeg fik regningen fra Arctic Cars var der 2 ture på fakturaen. Jeg gjorde opmærksom på, at jeg kun havde taget en tur og den havde jeg betalt direkte. Næste dag var pengene retur.
Det oplever man ikke altid - faktisk sjældent - med udlejningsselskaber verden over. Godt gået!
10 septembre 2020
Avis spontané
Réponse de Arctic | Rental Cars
Hej Kim,
Tusind tak for din fantastiske 5-stjernede anmeldelse! Vi er glade for at høre, at du havde en god oplevelse med vores service og nød opgraderingen til Honda Civic med automatgear.
Vi beklager eventuelle misforståelser omkring betalingen for brug af tunnellerne, men er glade for, at vi hurtigt kunne løse situationen og returnere de ekstra penge. Hos Arctic | Rental Cars er vi stolte af vores ærlighed og gennemsigtighed, og vi arbejder altid på at sikre, at vores kunder får den bedst mulige service.
Vi sætter stor pris på din anerkendelse og håber at kunne betjene dig igen i fremtiden. Hvis du har yderligere spørgsmål eller behov, er du altid velkommen til at kontakte os.
Med venlig hilsen,
Magni Brøðraberg
Arctic | Rental Cars
We CAN truly recommend...
We hires a car directly from Arctic Car's (Faroe Islands) own web page, and booked a car for 4 days.
All 'paperwork' was done up front, and extra driver was for free. They charge a DEPOSIT of 200 euros, up front.
Tip: Add the sea-sub-tunnel pass, it's good value for money.
Confirmation came instantly, and all worked fine.
On the day of arrival, we got an email with the code for the key-box in the airport's Car Rental Center (out of the airport to the right).
Unfortunately it didn't work, but a press on the help bottom connected us to Arctic Car straight away, and they came down and delivered the car - dripping clean.
The car was just handed over, without any paperwork needed to be done.
There was a small damage on the car, which we took a photo of, and emailed it to Arctic Car (unfortunately they never replayed to this email, but it later turned out, that it was NO PROBLEM).
The car was 'bigger and better' than the car we booked - no complaints about that :-)
We delivered the car back, with full tank and in same condition as we got it, at P4 Parking at the Airport as told, and send an email to Arctic car, that the car was parked, and the key was dropped in the ked-drop-bog, exactly the same place, where key-collect is.
After a few days we got an email return, said that all was fine, and the deposit was returned in full.
SO, we can truly RECOMMEND ARCTIC CAR on the Faroe Islands.
27 août 2020
Avis spontané
Réponse de Arctic | Rental Cars
Hello Carsten,
Thank you so much for your detailed 5-star review! We're thrilled to hear that you had a positive experience with Arctic | Rental Cars, from booking on our website to returning the car.
We apologize for the initial issue with the key-box, but we're glad our team was able to quickly resolve it and deliver the car to you. It's great to know that you enjoyed the complimentary upgrade and found the sea-sub-tunnel pass to be a good value.
We appreciate your recommendation and are delighted that you were satisfied with our service. We hope to have the opportunity to serve you again in the future. If you have any further questions or needs, please don't hesitate to reach out.
Best regards,
Magni Brøðraberg
Arctic | Rental Cars
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