Avant Homes Avis 

On arriving at Seeley Fields we was greeted by Ruby, who was extremely helpful answering all our questions, showed us around the properties that was available within our price range. 5* customer service from Ruby - Thankyou

I particularly want to appreciate the sales representatives Julia who is an amazing lady, she takes you through all steps, great team

Mark attended my property yesterday to fit a new gas metre box as the one that was fitted had a defect. As always avant customer service team attend and fix the problem to a high standard.
Mark also took the time to look at a small issue regarding sealant in my en suite. He advised the next steps and was courteous. Always taking his shoes off and being respectful of my home.

Extremely disappointing aftercare experience with Avant Homes.

After moving into our new-build home in December 2024, we discovered paint overspray on the kitchen cupboard doors, which was raised as a snagging issue.

Despite multiple visits, inspections and attempts to clean the units using strong chemicals, the matter has dragged on for months without a satisfactory resolution.

The most frustrating part has been the customer service. Communication has been inconsistent throughout, with conflicting messages from different members of staff and repeated requests to revisit points that had already been discussed. What should have been a straightforward snagging issue has become a lengthy and exhausting process.

Avant Homes have acknowledged that replacing only some of the kitchen doors may result in differences due to manufacturing batches and ageing, but their position is effectively that any differences should blend in over time. As someone who purchased a brand-new home, I find it unacceptable to be told that I may have to wait for replacement items to weather before the kitchen looks consistent.

Rather than taking responsibility for damage caused during construction and restoring the kitchen to the standard that should have originally been supplied, the focus has been on offering the minimum remedy they believe they can justify.

The defect itself has been disappointing, but the handling of the complaint has been worse. The amount of time, effort and stress involved in trying to get a reasonable resolution has significantly impacted my confidence in Avant Homes and their commitment to customer care after completion.

Based on my experience, I would think very carefully before purchasing another Avant Homes property.

Absolutely shocking customer service, even worse build quality, do not touch you will regret it

Too many snagging issues and barely attended to. I have issues raised over 7 months ago and still have not been attended. These issues have cost me money and the builder simply ignores emails like there is no after sales service at all. I have emails 2 weeks old that have not been acknowledged. I have a green patch on my ceiling for almost a month now. Clearly you're valued when you are looking to buy a house, once you're in, they do not care about you or what you say or issues you raise. I personally regret the move although this was well polished on the outside. Don't make the mistake I made...

Update on the above.
Today is 3rd July 2026 marking 19 months since I moved in. My central heating system still......has not been attended to. I received an email from the builder asking when I am available for them to send someone to fix this and I gave them my availability and...You guessed right, NO RESPONSE whatsoever and no-one showed up on the date I provided. I cancelled my plans to clear the day for them but they decided not to show up and no communication at all or reason for not coming. Ignorance at it's best. Their argument is that they are short staffed, should I be the one employing staff for them? Aaah it's just regrets after regrets.....

Moving home is a huge milestone; selling your home and putting your trust in strangers is monumental. I was incredibly anxious about buying a new build, but the team at Monkswood have been nothing short of wonderful.

Judith is fantastic. She never tired of our endless questions or surprise visits and always greeted us with a warm, friendly welcome.

Ian and Dave have been phenomenal, both before and after we received the keys. Their support has been incredible and they continue to go out of their way to help which we are so grateful for.

The entire site team have been brilliant and considerate. Jake and Steve have been an enormous help with various things and have always taken the time to show our little boys the diggers.

Most importantly, we are so pleased with our new home. It’s definitely a place we feel happy raising our children.

We have had excellent service from Abi at Five Rise Quarter in Bingley. She has been very helpful and has provided clear information to enable us to make an informed decision. We are hopeful that our proposed purchase will proceed smoothly, and feel that we will be well supported throughout the buying process.

Whole process has been made really easy! Minor snagging all sorted within the first month of moving in. Staff have been lovely. Everyone friendly, appear on time for jobs, no minor issue is too small to be sorted
Would highly recommend

Moving house can be a stressful experience, but the customer service and support we’ve received from Avant Homes Monkswood has been fantastic from start to finish.

A special mention goes to Dave, Ian, Jake, and both Steves on site, who have consistently gone above and beyond to ensure our new home is perfect. They’ve also been amazing with our two young boys, always taking the time to show them the diggers and trucks, which absolutely made their day.

We’d also like to give a huge thank you to Judith in Sales. She couldn’t have been more helpful throughout the entire process. No question was ever too much trouble, and she always greeted us with a smile and a positive attitude, making what can often be a daunting experience feel much easier.

Thank you to everyone at Avant for helping make our move into our new home such a positive experience.

Ruby was outstanding. Helpful, knowledgeable and polite.

We have just reserved our flat with Avant at Richmond Heights with Faizah today . We are very happy so far with everything although still early in the process we have been put at ease by Faizah who is very helpful & friendly .

I would like to thank Laura at Avant Homes Smithy Wood Gate Dodworth for her outstanding support and professionalism while securing our house reservation.

From the very beginning, Laura was friendly, knowledgeable, and incredibly helpful throughout the entire process. She took the time to answer all of my questions, explained everything clearly, and ensured we felt confident and informed at every stage. Her professional attitude, attention to detail, and excellent communication made what could have been a stressful experience feel straightforward and enjoyable.

Laura’s dedication to providing exceptional customer service was evident throughout, and she went above and beyond to make the reservation process as smooth as possible. She is a real credit to Avant Homes, and I would highly recommend her to anyone looking to purchase a new home.

Thank you, Laura, for all your help and support.

Myself and my partner went to view a house on 29/05/2026 at Earls Park, Holmewood and to have a conversation about some options and other properties. We had Louise on the day and she was really nice, patient, understanding and extremely knowledgable. We couldn’t have had a better experience and it was smooth sailing from every aspect.

We’ve had a great experience with our new build at Darach Fields Robroyston so far.
Andrew the assistant site manager has been super helpful and always on hand to give us advice and sorting things quickly.

The customer care team have been great too.

Was in the process of purchasing a new build and paid my reservation fee. At the last moment and without proceeding any further I cancelled my reservation. Although the sales person initially extremely accommodating and helpful, the minute I pulled out that all changed. What really got to me was the extremely personal and rude message sent to me once I had cancelled. I don’t want to go into details but it was one of the most unprofessional and quite frankly rude dealing with any company I have dealt with. This of course is not directly at Avant but one of the sales team. I felt like I must be the only person that has ever pulled out of buying a new build. Glad I didn’t buy it in the end but that not the fault of Avant.

Louise was absolutely lovely to work with during our visit to Earls Park in Holmewood! She was incredibly welcoming, listened closely to exactly what we wanted, and kept our preferences in mind throughout the whole process. The houses themselves are beautiful, with fantastic finishes and a really welcoming feel. While we ultimately decided on a different property that fit our current needs a bit better, we highly recommend Louise and the team for their amazing service.

We recently moved into our new home at Darach Fields and couldn't be happier with the support from our site manager, Andrew. He is incredibly friendly, down-to-earth, and always approachable—whenever we ping him, he responds straight away and comes over to check on things personally.

​He’s been fantastic with our snagging list, ensuring everything is sorted properly from major items down to the very minor details. He even went out of his way to help us install our washing machine when we moved in, which was a massive help. Andrew's excellent communication and helpful attitude have made the whole moving process so much easier. A well-deserved 5 stars!

Avant have been great from start to finish, and everything in between. My original review was unfortunately removed by Trustpilot during their verification process, but I wanted to repost because our experience has genuinely been very positive.

Communication from the sales team could have been better at times during the process, but there was a staff change, so it was understandable.

It’s now been 6 months since we moved in, and we’re really happy with the house. The site team and after-sales service have been amazing throughout. Any snags were dealt with promptly and professionally, and the house was built to a very good standard. Overall, a really positive experience with Avant Homes.

Avant homes highstonehall

Our experience at the start prior to moving in was really good with Jenn / sales manager & Martin / site manager.
The issues started after we moved where the after sales service has been very poor. Our problem is with the turf in the back garden in particular is a disgrace. Clearly poor drainage & not been prepared properly. 1 day of rain it’s like a swamp with barely any grass.ive had 2 seperate companies refuse the job to cut our grass which tells its own story . I’ve emailed twice with zero response which is disappointing as well as contacting Chris - site manager and still nothing.
Really not acceptable